Clearwater Suite Hotel

Great stay, clean, hot breakfast. We love staying at this hotel

Everything was great and the suite was fully equipped with full kitchen and laundry, fireplace and balcony. The breakfast choices were mediocre but the price was great.

Front desk person was very nice and helpful. Can’t remember the name. Indian guy.

I was truly happy with all swrvices

A good stay as always.

Great location and fantastic room

Cleanliness

Very travel friendly.

Excellent area, close to everything. Decent prices and clean comfortable rooms. Friendly, professional staff.

It was a great price as well really impressed with washer and dryer into room as made it great to do laundry before starting work.

Small apartment feeling Breakfast needs some help Overall well worth it close to everything walking or drive

Central A/C not working in my room. Was told there were no other rooms. Gave me a portable A/C unit but was not even remotely able to cool room sufficiently. Room thermostat was still showing 25 degrees by the time I went to bed on the second night. On the evening I arrived on the first night it was over 27 degrees in the room. Someone brought the portable unit into the room but didn’t bother to set it up or even turn it on to start cooling the room before I arrived. I mentioned (complained?) about this to the person at the desk when I checked out and the clerk at the desk said “Sorry to hear that” but didn’t really do anything or say anything else to to show any concern for the issue I just raised.

Very good value! Clean rooms!

Friendly staff

This suite is literally a suite that can be lived I. For days. Great set up full suite with a kit h

My room was on the highway side , so it was loud the traffic was heavy at times , the room had a cigarette smell , other than that was good

My room was in the highway side so I didn’t get much sleep heavy traffic , also the room had a smell like cigarette smoke but other than that was ok

Well the food in the breakfast was meh. Only palatable after a considerable amount of ketchup. The waffle was fantastic, but at that point I was cooking it myself.

Good hotel accessible to amenities only would be better with underground parking.

The room was hot and they fave me a portable air conditioner. That was good. It was also very hot outside so it was probably the reason why the room was hot. So I believe it was a good experience

I got there very early and they let me check in so that was a huge plus

Was ok

It was fantastic!! Wish the hot tub worked though

I like this hotel

this property is always a great place to stay. the in room laundry and other amenities are a great

The property is beginning to look a little rough

Place is great, Insuite laundry. Downfall is its right beside the main hiway. Lotsa traffic noise

as always this property was great. the room was exceptional and having the patio was excelent.

I’m satisfied with my stay.

Love the kitchen and balcony. Suites are clean and staff very helpful and friendly. We do find the rooms and hallways/elevators too warm and although we have tried to turn up the air conditioning in the room we were unable to turn it lower then 17.7 degrees Celsius, the temperature in the room never dropped below 24 degrees during a 4 night stay.

Excellent stay, but no instruction on using jacuzzi tub in ourbroom and Hot tub advertised was not in service.

Hot tub still not in service and there was no computer available in lobby as promised. However, I was able to email document needed and the staff was able to print it so no problem. I’ve stayed here before and will stay here again.

Unsafe

Clean, quiet and perfect central location to many amenities!

Room was nice. Pillows terrible. Check in was time consuming as they seemed to not have info. Door card had to be recoded everyday. Also annoying. Decent value for Fort Mack. Location is great.

I've stayed in dozens of hotels over the years with my career and can say that this place has the worst cleaning standards of them all. I stayed for eight weeks and never once did they clean the shower. I had to ask for my sheets to be changed. Had to ask for my floor to be vaccuumed and it was only done when i asked. I had to ask for the floor to be mopped. Even the carpet at reception looks as though it hasnt been vaccuumed in months. This is supposed to be a higher end hotel and believe the only reason people stay is because every room is a kitchinette with a washer and dryer. Won't ever be staying here again. Used to be a great place to stay. It shows that management has changed and are beyond Lazy.

Dirty and lazy staff.

was good breakfast and clean room. the staff friendly. but ice machines out of order, the hot tub out of order as well. went to this hotel for the hot tub. went in and checked it . it was running fine and hot.. didnt seem anything wrong with it.

We booked there to have a hot tub. And when we got there, we found out the hot tub doesn’t work. The hot tub hasn’t worked for months. And they don’t state that on their website. The air conditioner in our room was very very loud. And the breakfast was not very good. There was also bugs in our room. We did check out early.

Nice suite. Great having a balcony. Big tub.

Awesome suites! Plenty of clearance in the parking garage for my 3/4 ton truck!

They let me check in early, which is very convenient for me. The room was at 22 when i checked in, I put it on cool and set it to 20 but there was very little cool air coming out of the vent. By the next morning the room was at 26.6 and i had a terrible nights sleep, waking up sweating repeatedly

Friendly staff and great location.

Hot tub was not operational. Jacuzzi tub in our room was also not operational. Room and property seemed cleaned well, although definitely on the older side of things with the condition of everything.

It was a shame that their hot tub wasn’t working. I wish the app could reflect that. The breakfast was moderate but the room was amazing and spacious. The gym was moderate but the overall customer service was more than satisfactory

Check in they couldn’t find me in the system after me paying for my stay which was odd and the spa was out of service

Bugs !

Full kitchen washer and Dryer. Bed was a bit hard but you get a lot for the price.

Great stay! Loved the suite, it was nice to have a balcony and kitchen options.

Always a great stay

Hot tub is out of service same as last time i stayed there last year, not sure if closed again or closed still. Room had jacuzzi tub but didnt work. I mostly booked there for the balcony but they have a twine mesh over all the balconies i could see. So i couldn't lean on the railing and it felt very confining. Everything else was fine, clean common areas, clean room, Super nice and accommodating Everything else was 100%

I must say and you can quote me anywhere....No hotel smells so fresh and nice round the clock!!Its exceptionally clean and the staff are courteous and respond to your issues!!Ella is to be recognized for her diplomacy and nice and friendly manner of attending to customers and following up.I has an issue with the hot tub not being available and they recommended a substitute....I would definately want to go back again and again!Keep it up...though not too many options for the breakFast but it was still better than nothing....

Always a great stay

Kitchen in the room

Relaxing very good

Always clean and the staff are great.

I like staying here. I am a repeat client

Property HVAC system was noisy

Really well kept, neat and tidy. Staff is really nice. Highly recommended

The entire hotel is set way too hot and every person there complained. The ac in room did not work. I was charged more at the hotel more than it said it would be when I booked. Had dirty towels with hair put as clean as we’ll as dirty dish cloths.

It was a nice place to stay it was just abnormally hot in the building and rooms. Underground parking was nice.

Nice place

Great property! Excellent staff, very friendly and helpful!

The location of the hotel was great. You can easily walk to shopping, dining and entertainment. Breakfast was good as well. A few hot items that tasted good and they were different each day. Our room was nice in that we enjoyed the kitchen and separate bedroom, as well as large bathroom. We were not given enough towels, sheets or pillows however and had to ask for more. The room was also unbearably hot. 26 degrees when we checked in and the AC did not work so the only way to cool it down was to leave the patio door open but there is no screen and lots of outside traffic noise, and even still we couldn’t get it cool enough. The hotel itself was also very hot in the hallways and elevator, the gym was 32-35 degrees, so almost impossible to work out in, and the room The hot tub was in may as well have been a sauna which makes sitting in the hot tub not pleasant and we could only stay for a few minutes before getting way too hot. I was also charged extra for having children over 12. There were 4 of us in a room that sleeps 5 and I was charged extra for 2 of my children because I was told that you could not have more that 2 people over the age of 12. I’m not impressed. If the room sleeps 5 and I’ve paid for a larger room that sleeps 5 I should be able to have 5 people of any age, even 5 adults for no extra charge. For this reason I would not go back.

I enjoyed the free underground parking

Nice room, nice pool and hot tub

Decent property

Large room with suite like amenities. Easy to have an extended stay here. Mattress very nice. Not too firm or plush.Shower head not like those needle like low flow ones. Breakfast bar could have a few more selections but the coffee was hot and good. One concern I do have is the lack of signage within the building, how to get to parkade , main lobby etc.

Nice location in downtown. Was muddy season and staff were constantly cleaning floors and halls.

Awesome accommodations. Staff exceptional!!

The location is perfect and the staff were great.

The room we stayed in had no phone, so we could not set up a wake-up call or for anyone to connect /reach. not enough staff for the event taking place in town.

Awesome hotel. Nice and close to Tim Hortons and Montana’s. Friendly staff. Home away from home. Keep up the awesomeness.

I love this place, it is spacious and has everything you need. I wish they had streaming on the tv's.

Good clean hotel near restaurants

All the essentials for a business trip

Advertized hot tub. Hot tub had been closed for 3 months and during my many previous stays the hot tub was closed then also.

The room is clean, but on the 4th floor, there was noise from the roof on the first night. Luckily, I was able to change to another room.

Great place to be for my time off!

Great staff . Great room. All hotels should be this.

Inside this property was wonderful with large rooms and all the amenities you could need. Outside was typical for inner city with individuals loitering within the parking lots but not directly near the entrances of the building.

The bed was VERY squeaky and the room was pretty musty. Weird smell coming from the bathroom.

The website was confusing as to whether or not the hot tub was open and I thought the latest information indicated that it was open and planned my trip accordingly. It was not open, and I was hugely disappointed. Also the key card failed to work 4 times even though it had been in a pocket by itself each time. The whole hotel smells like pine sol, including our room, as it seems to be coming through the vents, which is pretty nasty, and during breakfast hours they were mopping in front of the restaurant, which made it extremely toxic and slippery, instead of waiting until after 10 am. The TV in the breakfast restaurant was so loud it was difficult to enjoy breakfast, and when I asked her to turn it down it was still blaring so loud that I ate my breakfast outside of the restaurant to get away from it. On the plus side, it is central, the beds are very comfortable, and the duvet and pillows are very nice. The internet worked well and the underground parking was nice. The staff was also extremely nice, and they handled my extreme disappointment with politeness and grace. The general state of the hotel was run down, but clean. The breakfast food was decent and the coffee was quite good. My suggestions to the hotel are as follows: - get a key card system that doesn’t de-magnetize so easily - alter the website so it ONLY says the hot tub is NOT working - alter either what you’re cleaning the floors with to be less toxic or be more careful where and when you use the chemicals.

The beds are really small and only 1 pillow per person. The hot tub was not working. No back door entrances. Breakfast was not appealing. Not much of a choice.

Upon arrive, the receptions start talking their foreign language and then gave me a room that was a double bed when I book a queen size bed. They also had stained towels in the bathroom and when we tried getting new room they told us no

Everything was pretty good except the lobby and hallway were kept at uncomfortably warm temperatures (28 degrees Celsius).

Very clean and great service!

Enjoyed my stay here

Not the best part of town

Great stay. Nice room. Would stay again

Suites are spacious and clean.

Love the washer and dryer and underground parking

The staff is very friendly. It’s very clean. Easy access to amenities

My wife was working nights, and it was very loud in the hallways from the cleaners. That’s the only bad thing I had.

Great

Property was ok. Middle of the road. Staff was friendly.

Good location for downtown events and large suite with kitchen.

Great stay at your establishment

It’s a very nice hotel and very close to grocery store and mall.

Very reliable hotel. Great value