Hotel Satkar Residency

Nothing. Only location is good. It is average 2 star hotel but has a hype of 4 star

Rooms we having a strong smell of pesticides. Basic I mean very basic standards. Breakfast quality was extremely poor. No options.

Really nothing other then location

Bad service, dirty and stinks.

10/15 people gather every night next to my room. Making lot of noise. Nothing is done by the hotel staff.

The staff was very kind and helpful. And it felt like a safe hotel for a single lady traveler like me.

The stay was excellent, but the food quality was not with our expectation

Badly managed rooms and restaurant.Breakfast at the restaurant was below average with lack of food for the amount of people who stayed there plus a huge group of a company meeting

No information on Wifi.... Unprofessional from office staff.

Good location, good breakfast

The tub drain did not open. The ac was too cold. I increased the temp, then wanted it cooler at night, but it didn’t decrease. The pool was not clean, and there were no chairs next to it

Location and service from the staff

Crowded breakfast area.

The location is central, safe and public transport is easily available. The breakfast was good.

Location

Nothing to tell

Breakfast and location only

Hotel is asking money in advance even when booking.com said to pay when you arrive to hotel....Hotel insisted us to pay in advance to be sure to get rooms.... then why use booking.com to book this hotel ?

Location and hotel ambience.

Staff Towel missing blame on customer, without providing in bathroom.

location is great. Staff is very helpful and courteous.

Nice

Nice

The hotel was in a great location as we had a function in the event hall and it was very near Thane Gurdwara where we had another visit. Nandini at the Reception desk was excellent in dealing with an issue we had about occupancy. She was calm and polite and sorted everything out.

Our 1 night was comfortable, nothing to complain about.

Nothing other than the location

Room , breakfast, Toilet

The only negative is the WiFi. Signals are strong closer to the room door. The more inside you are in the room the weaker the signal becomes and speeds are slow - calls were frequently failing. They need to upgrade to a higher bandwidth WiFi

Hot water supply in bath area was very poor

Breakfast is excellent. Lot of choices available.

Toilet cleanliness was not good.

Trying to not be too negative, but the hotel was in a terrible state, our room had filthy dirty stained walls, pillows had stains all over, really disgusting. Had them replaced with new ones (helpful staff did come straight away) red stains and dirt on the shower curtain, when asked for a replacement was told it was 'just turmeric' cable on kettle frayed and wires all dangerously exposed. Room Menu was taken out of folder, asked for a menu and received a stained dirty menu book from the restaurant downstairs (didnt have anything from there so cant comment on food) Cafe closed, Breakfast served in a depressing closed room, food was very poor and tableware dirty. could see other disgruntled customers, had to leave it.

Very conveniently located on the main road. Ample space for parking our vehicle. Breakfast was delicious and widespread.

Optimum toiletries are required. Room bed should have been better.

Very convenient location, friendly staff and excellent food. A winning combination. Very comfortable rooms too.

The food was excellent. The room we were in was adequate but not anything special in terms of a view. It was room 505. The lift can be slow when there are weddings going on so be patient. For the nightly rate Satkar is a good choice. The huge mall is not far and is worth checking out.

N/A

I found it unprofessional that the customer service team is unresponsive. I sent multiple messages via their provided contact details questioning how a foreigner can pay for their stay (which must be paid in advance) when they don’t have an Indian bank account. They only provided domestic bank transfer details. I received no responses ever despite following up. It was sorted eventually through a local contact but it really shows a low level of care when there’s not even a response.

Having stayed at the property several times before and given good reviews, this time I was shocked to find the place in complete disarray. 1. They will hound you for advance payment even if Booking.com allows free cancellation till say the last date. 2. there were no bell boys available to help with luggage 3. food was pathetic 4. onely one counter staff who had no clue what he was doing (but he did get out and help with bags - which was sweet) 5. towels were unclean. Looked like they were closing down ! last stay there - sad - used to be a good hotel.

Located in a good and quiet neighborhood and can get transportation very easily. Happy with my stay in the hotel.

The location was convenient Palates restaurant was good and the staff were super efficient

The front office was very unprofessional. Despite paying in advance they kept insisting that payment is due. Access to the room was blocked after checkin. They started moving my luggage out while I was having lunch in the restaurant. And delayed the checkout for 15 min

It was great but no recliners by tiny pool was a disappointment. Food and service was excellent.

Good stay good service definitely come again

Location

Room allotted in smoking area

Very nice property, will love to visit again

Cleanliness and service

Nothing

I stay here frequently while traveling from overseas. The staff is diligent and attentive. Facilities are great. Morning breakfast is excellent

Convenient location

Small room space for that price

Room was not clean The room was booked with Tub, they gave without tub Tooth brush, shaving kit was not given Towels are old

We came here for the excellent food quality which we were aware of from previous experience. [ We were Thanekars ! ] We missed buffet lunch / dinner though !

Just see if you can improve beds to Coir beds and bathroom linnes can be netter .

Staff are very friendly and helpful.

Spa was average and no out side area because po was being renovated. I would like to stay again after renovatuons.

Communication was poor.We booked this place as it had a pool, not many hotels in this area had a pool. We arrived the pool was empty and the area was being drilled up. We were not informed about this before arrival.Because of this there was no outside Area to sit, they had a garden but no chairs and was offered to sit on terrace which we did and got covered in concrete from the drilling. We booked 7 day's but because of this we left after 3 days. Now im fighting to get a full fefund for the 4 days we were not there.At this time they have only refunded me for 2 days. So after ruining our holiday i have arrived home to start a battle to get the remander of my refund. Not Happy.

Good location in the centre of Thane close to the shopping malls. Good variety to the breakfast - every day was slightly different which was nice.

N/A

like the location as close proximity to the area I was exploring

Room service was too slow ..

location is very convenient

price and hotel upkeep do not match. its too pricy for the quality of room, bed, overall upkeep of the hotel

Wifi was not working in the room on the first day. There is no wifi in the lobby or restaurant . Staff needs to be more cordial and skill in problem resolving. I have noticed if booking is done from other websites, the guests are not treated that well.

They got the wrong room first Then asked us to shift the luggage on our own to the right room Then did the wrong billing. Multiple iterations after which we were able to get rid of them

The room

Good rooms, friendly staff but very noisy corridors with guests moving in and out in the middle of the night

Restaurant food was superb for both breakfast and dinner. The staff is amazing and helpful. Reservation office staff very informative

Room amenities, fruits

It was suitable for our purposes

We were overcharged for our stay and after multiple emails requesting a refund they have not responded or even acknowledged my emails. When it was pointed out the overpayment, staff were apologetic but that is as far as it has gone. We were informed that the refund would occur the next day, but nothing has been done.

The staff from the gate to the hotel reception and to the room service and restaurant personnel, they were very excellent. Very well appreciated service.

The Wi-Fi went off and on , wasn’t stable.

Breakfast was good had multiple options for vegetarians. Staff was helpful and courteous.

Room size

⭐️⭐️⭐️⭐️⭐️Location⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️Room⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️Service⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️Staff⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️Food⭐️⭐️⭐️⭐️⭐️ Considering my experience this time, I will be back in September 2023. Thank you, team @Hotel Satkar Residency

not up to expectation , scope to improve on cleanliness, amenities in room

front office, room amenities, tidiness,