Dunkerleys Hotel

Lovely view, good breakfast. Room was a little tired

The room was fine, it was clean and I had a good sleep in the comfortable bed. However I feel the staff need to be more professional. Hearing them moaning about a colleague during breakfast wasn’t really very good. The older lady who I assume was the manager/supervisor was the worst culprit, all I could hear was her voice. They were trying to plan staff rotas which really should have been done in an office not in the bar area for all to hear in the breakfast room. Breakfast was average, no cut fruit offered, only an apple or banana and no pastries unless you asked for them specifically. They are a basic item in a hotel breakfast. No one came to reception for check out despite me ringing the bell and waiting a couple of minutes so I just left as had nothing to pay. It was convenient for where I needed to be but I certainly wouldn’t rush back. From my room I could hear the staff in the kitchen swearing, surely they should be aware of their location, plus bottle emptied into the bins at 9.30pm and then again at 7am was in my opinion unnecessary as it woke me up!

The property is in a great location - right on the seafront. The front of house staff were friendly as we checked in and we felt optimistic about our stay. The room was okay - basic, but does the job. The bathroom had a shower over bath situation - with a window shelf that was fairly dirty and a little offputting whilst your shower. The bed was comfy and the bedding good. The carpet was a little grubby. Breakfast was the point that let the stay down - the table we were sat at was super small so not everything can fit on it. This is partly driven by the fact your are given some strange condiments such as two large bowls of white and brown sugar. My partner got a full english, and I asked if they could do two boiled eggs even though they weren't on the menu (they do offer fried, poached and scrambled). I did apologise for being difficult and reassured that only if it was no trouble - they arrived not even hard boiled, but almost crispy on the inside they were so overcooked. I guess that was my fault for being difficult, but I wish they'd have just said no instead of getting an inedible breakfast (plus not sure I believe that a chef can't cook a boiled egg). Overall the staff were nice, the breakfast was good apart from the above, and the room did the job. For the price we'd stay again - but we wouldn't want to pay more.

Great location, beautiful view, friendly staff. A very enjoyable stay

it was a lovely place to stay rooms were big just one thing the hot water was really hot think they should put a sign saying caution really hot water overall it was a really good stay and would it

A really lovely room with fantastic sea view over the beach and pier. Close to all major facilities in the historic town centre, and 24 hour public car park. Very helpful staff, and a great fish restaurant on the premises.

We enjoyed our one night stay! We had a king size bed and twin for our 16 year old daughter. It was comfortable and the bathroom was updated and clean. The view of the water was beautiful and the restaurant was was so nice. The bartenders and wait staff were wonderful and welcoming; everyone with a smile! We would love to stay again when we have more time!!!

Stayed for one night towards the end of July. Walkable distance from the train station. Facilities good overall, particularly the cleanliness of the bathroom and room. A piece of the furniture in my room had seen better days (no handles on one of the drawers of the chest of drawers). I would also have liked more charges points.

Friendly & helpful staff. Mattress comfortable but room a bit ‘tired’ - TV fixed to wall in inappropriate position, carpets not vacuumed. Shower temperature difficult to adjust. Breakfast - rubbery eggs & fish on first morning, saw staff putting milk remnants from guests’ tables back into milk jug on cereals table.

Excellent location, reasonably priced drinks, good breakfast and comfy nights sleep

Another nice stay, although only one night. Staff really friendly and helpful, especially the young man who checked us in and lady who took our order at breakfast. Room clean and comfortable with lovely view of pier and beach. Hospitality tray with tea, coffee, chocolate and biscuits. Breakfast really nice, plenty of choice. It was a really hot night and air conditioning wasn’t working, however a small tower fan had been put in room, but didn’t really cool it down! Other than that good stay.

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Nice room overlooking the sea but when we moved the cushions under the windows it was really dirty. My husband asked for an omelette on our second morning but was told the chef was too busy as a lot of people had all come down at the same time. My croissants turned up burnt the first time which I sent back and the second time they were rubbery. Obviously been put in a microwave. Not edible. We paid a lot of money to stay there for a couple of days so I expected better. I have to say that Jessica who served us breakfast was lovely though. Couldn’t fault her at all.

Another lovely stay at Dunkerleys. Friendly staff, great location and room. As per our last review bed is a bit hard for our liking but it does! Excellent rain shower. Breakfast very nice. Booked again.

Furnishings in the room were tired and scruffy…shower had poor water pressure. Staff were very friendly and helpful. Breakfast was good.

I was just wanting a little break by the sea. Found this hotel. What a find. Right on the sea front. Was given a free upfrade to a suite. I was so happy with the room. It was spotless. Bathroom was gleamingly clean. Bed was very comfortable and perfect crisp bedding. The view from the window over sea and pier. Had a drink in the bar, and staff were absolutely lovely all round. The bar offered a variety of meals. Breakfast had a complete range including a full english. Location to the sea front is obvious, but its also a great location to the high street shops. I only realised the hotel was busy at breakfast seeing other guests, as i didnt hear anything from others when in my room. The staff were friendly and helpful and i would love to stay here again.

Had a lovely meal with friends , excellent service. Overnight stay, amazing room , seaview, very comfy. Lovely breakfast , choice of cereals and cooked breakfast.

Really nice property to stay at. Great value with a lovely breakfast included. Staff were lovely, room was clean. Property is slightly dated but not so much it is an issue at all. Will definitely stay here again.

Lovely stay in Deal. Hotel is right by the sea. Friendly staff and comfortable rooms

We just spent 3 very pleasant days at Dunkerley’s. It’s in a great location in the centre of Deal opposite the sea. The staff are friendly and welcoming. The restaurant is excellent and great value.

Second stay, comfortable bed and great breakfast with friendly staff

Cosy friendly vibe, lovely staff

Another great stay. Room overlooks the seafront and pier, clean and nicely decorated. Hospitality tray including tea, coffee, hot chocolate and biscuits. Comfy bed and pillows. Bathroom includes bath, rain shower and toiletries. Staff very pleasant thoughout hotel. Breakfast very good with choice of cereals, fresh fruit, yoghurt and various hot options, which are cooked fresh. Note there is no car parking on site, but several parking options nearby. Can recommend.

Terrific location, attached restaurant is brill, breakfast top hole. Excellent VFM

Really nice stay with very helpful and friendly staff nice room that looked very recently refitted. Only thing that lets the whole experience down is the parking which is public and quite costly if you are stopping in Deal

Excellent Nights stay, very Clean, Extensive Breakfast. Staff so Helpful and Friendly

Nice welcoming Hotel within 5 minutes of high street. Lovely view overlooking the sea and pier. Very nice breakfast and the evening meal was suitable for all tastes. Easy check out and would be happy to return.

Very nice one night stay. Hotel is nicely located opposite Deal beach. Lady at check in was friendly and helpful. Lovely room overlooking the beach and pier, good bathroom with a bath and rain shower. Hospitality tray with tea, coffee, hot chocolate and biscuits. Breakfast was good with drinks, cereals, fruit and yoghurt followed by choice of cooked food and toast. Staff were polite. Note there is no parking on site, but there are various parking options close by. Enjoyed our stay and would recommend.

Staff are welcoming, breakfast was good and also easily catered for Gluten free when asked.

Lovely stay. Perfect for the Center of Deal

Great breakfast, comfortable bed and friendly staff make this a lovely place to stay. Nearby to railway so great for us without cars

The staff at Dunkerleys are helpful and friendly, spacious room with a large bed. Good quality cooked breakfast. The location was fantastic,

Stay was ok.staff didn't seem too be happy??

Seafront good food nice location nice staff

Our 3rd stay here this year. Hotel is nicely located opposite Deal beach. The guy at check in was friendly and helpful, although he was a bit rushed off his feet due to staff shortages. Lovely room overlooking the beach and pier, good bathroom with a bath and rain shower. Hospitality tray with tea, coffee, hot chocolate and biscuits. Breakfast was very good with drinks, cereals, fruit and yoghurt followed by choice of cooked food and toast. Scrambled egg was delicious. Staff were very nice and friendly. Note there is no parking on site, but there are various parking options close by. Only one issue - the knob on the radiator in the bathroom was missing so we’re unable to put heating on. Enjoyed our stay and would recommend.

Excellent staff, beautiful room. Restaurant is amazing quality

Friendly staff. Helpful staff. Owner great people person. Food wholesome and fresh. Altogether an easy stay. Our room very clean. Early morning noises as empty bottles collected by Council. Town noises are pretty normal.

Very noisy at the front of the hotel at night, we faced the sea on the first floor. People noisy outside. Good sized room, clean bathroom. Breakfast good.

After booking and paying in advance I was irritated by someone asking me to confirm that we would be attending. The Receptionist was rather abrupt too which not what we experienced whilst staying there.

The staff and service was amazing. Very friendly and accommodating. Breakfast was included and delicious! The room was a great size with extra amenities, toiletries and tea/coffee even hot chocolate. It's showing it's age and wear in places but it was super comfortable and would definitely return when the opportunity arises.

Very good for what we wanted and very friendly. Thank you

Very helpful staff and great location in Deal

Excellent room and great staff. Bar staff were superb. Hotel is about as good as it gets in Deal. Highly recommend.

Nice hotel right on the seafront with quiet en suite bedrooms. Nice and friendly staff with pleasant bar restaurant. Local parking easy but zoned.

This hotel was recommended by friends who have stay there or live close by. The accommodation was reasonable if a little tired. The hot water in my room and a friends room was very hot and miss and after three cold showers I managed a hot one. I boiled the kettle so I could shave. Just a tidy up and cleaning around the widow would have merited a higher score. I only had breakfasts when I stayed and they were lovely. Staff were great.

Room 16 Unfortunately, there was no window really there was just to look at bins. Just to try not to get room 16 or 17

As always Dunkerleys and it's staff are wonderful

It was an ok experience good location.

Excellent value for money with a really good breakfast . The location is fantastic - right on the sea front near the pier. Our room was on the 2nd floor up a fairly steep narrow staircase so may have been an issue for less mobile guests but was spacious and clean with good facilities including a bath.

Excellent location, very clean, helpful staff and nice traditional breakfast.

Room was clean, but a bit tired. It was a hot night and a good fan was provided. The sash window wouldn't stay open, so we had to wedge it with the rubbish bin. The radiator in the bathroom was on (!) and the knob to turn it off was missing. We reported it at 5.45pm, but when we came back to the room after 9pm, nothing had been done. Phoned again and a lady did come up, went and fetched a spanner and pliers and, with help, was able to switch it off. Breakfast was good. Parking is a real issue - only public carparks with a 3 hour limit, although it's possible to keep buying more tickets, but you have to keep going back to do it.

It was hot in my room due to the heat...even at night! Aircon didn't work...and when I asked them to fix it for my 2nd night stay it wasn't fixed. I felt they didn't care. Also early morning sun bashed into my room...why they not use black out curtains or blinds. Otherwise room was very clean and comfortable.

I was delighted by my stay. The room was very comfortable, with lovely views over the sea-front/pier. It was a bit of a climb to the second floor (no lift) but I managed. The room (11) had everything I needed, was very clean. Breakfast was excellent - good, meaty, herby sausage, good bacon. Service, by the young staff, was highly personable and pleasant. I'd left my mobile phone at home and they were so helpful, sorting out taxis etc for me. I thought this one-night stay was remarkable value and have no hesitation at all in recommending Dunkerleys. Indeed, I hope to return.

What spoilt our stay at Dunkerley’s was the very poor service received when we had a meal in the bar in the evening and especially at breakfast the next morning. Staff weren’t at all welcoming or helpful, they gave us no information as to the procedure at breakfast, my husband’s breakfast of smoked haddock and poached eggs was very meagre, poorly presented and virtually thrown at him. We felt that we were very begrudgingly served. At the evening meal in the bar we were disgusted at being presented with an iPad where we had to choose how much service charge we wanted to pay when we’d had no service! It was all disgraceful and quality of food had certainly dropped since we were last there. Fortunately there were 2 wonderful receptionists on when we arrived and when we left , they are to be commended. Household staff were lovely too. We definitely won’t be returning.

You hotel was amazing nice comfortable beds and the staff was lovely definitely be staying again

Perfect for an overnight stay at the coast

The view was beautiful and the staff were very helpful.

We stayed here before taking a cruise from Dover. Deal is an easy drive from the cruise terminal and a very pleasant seaside town. We really like Dunkerleys for it's lovely seafront location and convenient parking. The room was a good size and very comfortable. Breakfast was included and was excellent, and we both enjoyed the smoked haddock. We also ate in the restaurant on the Saturday night and had a delicious seafood meal that was extremely good value

Very nice one night stay. Hotel is nicely located opposite Deal beach. Lady at check in was friendly and helpful. Lovely room overlooking the beach and pier, good bathroom with a bath and rain shower. Hospitality tray with tea, coffee, hot chocolate and biscuits. Breakfast was good with drinks, cereals, fruit and yoghurt followed by choice of cooked food and toast. Staff were polite. Note there is no parking on site, but there are various parking options close by. Enjoyed our stay and would recommend.

All fine. A small hotel, great position, slightly dated but fine

Great room, although disappointed that you didn't have any spare pillows (one was found after day1) Parking a bit of a pain but that's no fault of yours. Great location (we have stayed here twice before) Excellent food Staff generally helpful and friendly but not always wanting to walk the extra mile (had an issue with no shaver point in bathroom) which was met with a shrug of the shoulders Will come again

The room was clean and comfortable,breakfast was tasty and plentiful.A special thanks to the young lady who checked me in, served me a beer,and served me breakfast.She was efficient,helpful and had a nice personality.

Service and helpfulness outstanding. They did the absolute best they could to make the conditions in the room the best they could considering the age of the property. The only downside I was the two flight staircase to our room. They really couldn’t have been more helpful and the hotel is well managed.

Lovely spot in Deal...quite classy. Lovely room and great breakfasts. Great service....would highly recommend it!

We had a beautiful room overlooking the sea. Great location and service at a good price. Would very happily stay again.

The hotel is at a nice location but no place to unload luggage and car has to be in public car park. Our room itself was ok BUT it was in a horrible location and I can’t believe fire safety is ok with that: from reception 4 steps up to dining room, 4 steps down to the first door past kitchen and bathroom, then another door and 2 steep and narrow flights of stairs up to the room with very low ceiling and view of some backyards. The bathroom was also tiny and the breakfast was average. We were hoping for a small town waterfront hotel with water views but couldn’t sleep half of the night because we felt uncomfortable/unsafe

Really friendly, staff great. No parking on site but pay and display literally 2 minutes across road seemed safe enough. Seafront location, close to town. Breakfast delicious. Room 4 excellent for solo traveller, great views!

We only booked one night . Nice comfortable room just a little tired looking could do with updating. Staff were very nice and the breakfast was excellent.

Great position on Deal seafront. Close to lots of restaurants and pubs, and short walk from the high street with many interesting shops. Hotel is a little dated, but nice and warm, comfy, friendly staff, great breakfast and we enjoyed a delicious - very good value meal in the restaurant. Would recommend

Great stay. Staff friendly and welcoming. Room was very nice, overlooking the sea. Plenty of storage, hospitality tray, iron and ironing board etc. Bed and pillows very comfortable. Good bathroom with rain shower and bath, nice white fluffy towels. Breakfast consisted of various cereals, fresh fruit (although not much and didn’t appear to be replenished), yoghurt, toast, choice of cooked, including fish. Staff very accommodating. Will definitely be staying again on our next trip to Deal. Thank you.

Great location

Made very welcome and I enjoyed set menu dinner there. But my husband’s coffee was awful and loo seat in bathroom was very loose.

Nice place staff are very helpful

Friendly helpful staff. A very good bank holiday deal. Lovely breakfast.

Good value relative to other central Deal hotels. Cracking breakfast and friendly staff.

I really liked the hotel, the staff were great,l

Lovely room. Lovely staff. Would definitely return.

Nice place to stay

Confortable room with nice sea view and friendly staff

Visit involving a show at the lovely Astor Theatre. Dunkerleys is so convenient & Deal a great place to stay for a few days.

There was a warm welcome when I arrived at reception and I was asked to fill in a form even though I’d already checked in online. The room was spacious with lots of storage, clean bed linen and towels. The carpet appeared not to have been hoovered and there were some dirt marks. Room very dusty especially skirting boards and dado rails, and cobwebs around the windows. The cord to fix the roller blind was sticky. The room could do with decorating as a little dated. The bar area had a great ambience and staff were very attentive. Drinks reasonably priced. Bed very comfortable and i was able to get a good nights sleep. Shower not very powerful but worked! Breakfast area very cosy and again staff accommodating. Poached haddock slightly disappointing as it was a little on the dry side but the poached egg was done to perfection. In hindsight, I wish I’d requested some mushrooms too. At checkout, there was no one at the reception or close by as I looked around. In the end, I left my key on the desk.

Nice place to stay

Lovely time spent here, staff were attentive and polite

Couldnt be better placed, lovely food, service and staff brilliant, i will be back. Big thanx for my stay.

Stayed in a newly renovated room. Lovely staff had a lovely time

We spent a lovely 36 hours in Deal. Dunkleys was wonderfully close to the beach yet quiet. We much enjoyed the fish pie for dinner . Breakfast was delicious and the room comfortable. This is a hotel with character, not modern with sharp clear edges and immaculate. We had a most enjoyable stay and will be back. The staff were efficient and pleasant. Thank you.

Lovely place to stay. Staff are really helpful.

Shocking cleanliness and general quality. Bath plug didn’t work so couldn’t bath - and bath was filthy as was room in general Damp on the ceiling, bed was two beds together with wrong fitting duvet and beds kept moving apart. “Suite” is a very misleading description, was quite the opposite. I would like a refund

Stayed in a newly renovated room . The finish was too a high standard will be booking another stay soon

Two comfortable nights, good breakfasts & a friendly, caring staff.

Staff efficient & friendly especially Kelsey. Meals were delicious & drinks reasonably priced. Room wasn’t spacious but sufficient with a comfortable bed & sea view.

Great staff.

Overall hotel stay was good. Could do with a new shower as not very powerful & maybe few more staff, as only 2 staff available & was having to serve at the bar & cover Reception at the same time. Breakfast was lovely.

Stayed @Dunkerlys a few times, always an enjoyable stay 😊 5⭐⭐⭐⭐⭐ Breakfast 👍

The hotel is very conveniently located, overlooking the beach & only a few minutes walk from Deal railway station as well as being close to the high street and supermarkets. The room was spacious, well presented and immaculately clean. Despite being above the restaurant, it was nice and quiet & I enjoyed a good night's sleep in the very comfortable bed. The staff were very friendly and professional. Good breakfast (included in the very reasonable price of the stay). Would definitely recommend this hotel!

Loved the sea view. Great price including breakfast

Excellent hotel gets all the basic things right

Nice place to stay

Lovely staff

We enjoyed our stay but unfortunately our room didn’t have any heating as the radiator didn’t work & there was an electric heater but that didn’t work either. The staff were very accommodating & gave us another room. However we could only have that room for one. Icky so we were moved again. Other than that we had a very pleasant stay.