Jen Maldives Male by Shangri-La

Ok for a single night.

Booked 2 adults and 2 kids as per room description, but only had a single rollaway bed and a queen bed. Not enough sleeping space for 2+2 as advertised - three people had to go in one bed!

Bfast was not included in my plan. Airport pickup and drop was available and i did not had to wait. Room was nice, neat and clean, no issues.

Pool and gym were a bit small but the pool had a nice view

Pool

Room and breakfast area

Hospitality, spl the front desk staff, named Anie. Hospitality beyond words... Excellent, keep it up!

Nothing

Everything,spl the hospitality

Nothing

Very little to be honest. The only positive was the location being in Malé city, which is convenient for transit stays. That’s about it.

My experience at JEN Maldives Malé by Shangri-La was extremely disappointing. Firstly, the hotel failed to arrange the airport pickup despite prior coordination. I landed around 10:00 PM and only reached the hotel at approximately 12:30 AM after unnecessary hassle. This is basic service, especially for a transit hotel, and completely unacceptable. They later apologized, but that does not make up for the inconvenience caused. Upon arrival, the situation worsened. The room was not properly clean, which was very unpleasant after a long journey. When I raised this concern, the on-duty manager, Heena, responded in a very rude and dismissive manner. Instead of resolving the issue, she said something along the lines of “this is how it is” and showed no willingness to help. Her attitude was extremely unprofessional, egoistic, and lacked basic hospitality standards. There was no sense of accountability or effort to improve the situation. Overall, the service, cleanliness, and management response were all far below expectations.

La struttura è molto bella, il personale è molto gentile e disponibile. La piscina all'ultimo piano è meravigliosa e lunga, si può nuotare. Il cibo è molto curato e gustoso. Se vogliamo essere proprio noiosi, le stanze sono un po' piccole, ma considerando le dimensioni della città non si può pretendere di più. In ogni caso ci siamo trovati benissimo

Pool area

The breakfast was expensive and not included in the price. Staff were not friendly. Pool area closed at 6pm.

La posizione, la gentilezza dello staf e la navetta gratuita da/per l'aeroporto

La struttura non è all'altezza del prezzo, avrebbe bisogno di essere rinnovata, sia le parti comuni che le camere

L’emplacement - la piscine sur le toit

La chambre était très humide. Le plafond très bas.

We enjoyed our 24 hours at this hotel before flying home after visiting the islands. The staff were wonderful and we had a good experience. The rooms were clean and comfortable. I also had the best fillet mignon i have ever had at their rooftop restaurant. worth going just for that.

There was construction work over the road battering large logs which was soooooo loud. Not at all the fault of the hotel but so very loud and very annoying when trying to relax poolside. Rooms are a little tired.

Wir sind anstatt morgens spät Abends angekommen. Flug wurde leider annuliert. Sodass wir erst nach 0000h angekommen sind. Es gab keinen Rabatt. Da ich online bereits bezahlt habe. Am Folgetag um 11.00h wieder ausgecheckt. Aber sonst im 9 Stockwerk super ruhig. Konnten den Pool auch nicht nutzen. Von 06.00-18.00h ist der offen. Schade nun für solch.einen kurzen Aufenthalt würde ich es nicht mehr buchen..da hätte ich etwas ohne Pool und günstiger gebucht.

Room was lovely with lots of space. Well laid out and had a great view of Mele

Nothing was very disappointed.

Nothing was very disappointed. I complained and nobody even replied. Was no Shangri-La standard and was overpriced. Smell was terrible.

Location

We arrived on the morning of Christmas Eve to spend one night before transferring to an island. Our plan was to relax by the rooftop pool in the afternoon, followed by dinner at the hotel. Unfortunately, this was not possible due to a group of approximately seven local girls, estimated to be between 10–14 years old, who were using the pool for several hours. They were running, screaming at a very high pitch, splashing other guests, and generally behaving disruptively, while their mothers sat nearby and did not intervene. The noise became unbearable, and after around 30 minutes we were forced to retreat back to our room, as did several other guests. Due to the lack of a peaceful atmosphere, we decided to look for dining options nearby and walked five minutes down the street to the newly opened Barceló Nasandhura hotel, which has a beautiful rooftop restaurant and a 2-for-1 sunset drinks hour. When we returned to Jen after dinner, the same group of children and mothers were exiting the lift, with some of the fathers waiting outside on motorbikes to take the children home. This confirmed that the hotel allows resident locals to use the pool facilities, even when it significantly impacts the experience of paying guests. Overall, this was a disappointing start to what was meant to be a relaxing stay.

Gym, pool, breakfast and staff were AMAZING.

Property looks very old and room are not very well maintained. Cracked floors, old furniture, in general very average quality for the price.

A bit expensive and small room, every other things goes very well

Super friendly staff. Good central location with a terrific pool and restaurant. Rooms have a great layout.

Rooftop pool mit lifeguard, Lage top und inclusive airport transfer

No comments.

Property is really old, its situated in the middle of buildings. The carpet in the hotel is not clean as it smells along the corridor. Rooms are ok but needs repainting as it has stains. Honestly it does not carry the honor of Shangri La and its not value for money. Dont get carried away with the pictures as the pool is extremely small as well.

Friendly and helpful staff.

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Fantastic hotel for an overnight stopover between resorts and airport. Seafood platter with Lobster was delicious, mocktails tasted like the real thing. Comfortable bed and great shower. Pool and restaurant on rooftop with spectacular views. Staff amazing! Will definitely stay again 😎☀️🏝️

Nothing was good here it’s just too over priced for a 330 usd room it looks like a MOTEL

The price the rooms and all

The location and the restaurant was great! Good food

The view from terrace was amazing

My room was having a horrible view inspite of being on 9th floor — we had only buildings to see from the room Zero ocean view also the restaurant is too expensive crazily prices

Not a bad Shangri La but not the best. For the price the rooms themselves are a bit tired/dingy but service is attentive. While space and facilities in the room are good, it is started to look a bit tired around the edges. Bed was comfortable, good choice of channels on tv, decent room service menu. Bathroom facilities are spacious - nice shower and extra toiletries available in case you forgot something. Rooftop restaurant has a decent local and international menu. Nice small pool on roof too. Breakfast on first floor - small ish restaurant with limited choice for those looking for an international breakfast. Live eggs station but otherwise bakery and asian/indian items. Coffee shop on ground floor. Airport very close -10/15 mins so ideal for those staying overnight for transfer. Overall it felt like a Pricey product for short stay.

Nice and delicious food .nice restaurant.clean and tidy.good ambience. Friendly staff.

So far nothing.

Very clear communication from the Get-go - we were staying in Male City for a couple days and headed out to an island in the Maldives. The organising and communication with us in relation to this was very clear and they didn't shy away from helping. We were very pleased with the pick-up/drop-off service from Shangri-La. Shout out to Hassan from the front desk. He was the one delegated to come pick us up from the airport. He explained everything that was going on and organised our check-in. He was super friendly and still came and asked us how we were doing the next day when he caught us coming into the hotel. The food from their restaurant was super yummy - we tried it once with room service and once as a dine-in, both experiences resulted in very tasty food! The infinity pool (rooftop pool basically) was very nice, you could dip in the pool for a swim or just lie on a sun bed next to the pools

Room was a bit old and small (could simply book a bigger room if one shall need extra space)

The location was good, the view was very average. while the front desk and restaurant has done a great job, the house keeping has some improvement to do..

House Keeping has no consistency. do not replace coffee capsules, do not replace bathrobes, take away spare room key!! etc etc.. The bath water was rusty!!

Ocean view, food was good.

Nothing wrong with the hotel but Male doesn't really have much so recommend this hotel as a good pit stop on your way to a resort

Location

Definately not a shangrinla 5star hotel. More like 3 star at 5 star price.

The bedroom felt very damp due to the humidity. There was a dehumidifier already in the room which we used and had to empty of water several times during the night. This meant even the sheets felt damp.

The guest service staff were excellent and made sure we had a pleaseant arrival and departure experience. Facilities were top notch.

In the bathroom don’t has a ventilation

We had an overnight before heading to the resort at the Jen hotel. Late evening arrival check in was seamless thanks to Aisha. Quiet, clean room. Great coffee and light breakfast served by the delightful friendly Sanjit in the hotel cafe. The pool was crystal clear and a great temp. Perfect overnight for us.

Nothing special

Great service.

The hotel was quite good the only thing that I didn't think was fair that the reception after 45 min of giving us the room they called me at 12:45 am to charge me $89.32 dollars because one of my daughters was 14 years old we arrived at 11:45 pm we left at 7am only to sleep 5 hours I paid full price room plus the extra they charge for my daughter's $89 without breakfast more than $300 dollars I talked to supervisor name Foaravind which was not great help.

3* at the price of a 5* - the only thing you could relate to a “Shangri-La” experience is the smell of the soap. Out of all the hôtel I have been to this year, this one wins the worst value for money. I spent $480 a night with no breakfast included.

Good location - staff very nice

No alcohol beverages for refreshment

We reached Male late at night, so it made financial sense and was also a safer option to stay in Male for the night and continued our journey to the island resort in the next Morning. We chose Jen, which turned out to be an excellent choice. The hotel is like 15mins drive from the airport. They offer airport transfer on both directions. Walking out of the arrival hall, we were greeted by the hotel driver/staff, which was seamless. We had the executive room, which was quite spacious. The toilet and showering were in separate rooms. The building and rooms were a bit dated, but very clean. The bed and pillows were clean and comfortable. We had no complaint at all. The morning breakfast buffet was at lvl1. It is not sumptuous, but has decent spread including bread, porridge, some warm and cold dishes. The hotel also has a swimming pool and gym on the roof. After breakfast, the hotel sent us back to the jetty where we found and boarded the island resort speed boat. Overall, it's a pleasant stay and trouble free. IMO, this hotel is a good choice for Male layover.

We reached Male late at night, so it made financial sense and was also a safer option to stay in Male for the night and only continued our journey to the island resort in the next Morning. We chose Jen, which turned out to be an excellent choice. The hotel is like 15mins drive from the airport. They offer airport transfer on both directions. Walking out of the arrival hall, we were greeted by the hotel driver/staff, which was seamless. We had the executive room, which was quite spacious. The toilet and showering were in separate rooms. The building and rooms were a bit dated, but very clean. The bed and pillows were clean and comfortable. We had no complaint at all. The morning breakfast buffet was at lvl1. It is not sumptuous, but has decent spread including bread, porridge, some well-prepared warm and cold dishes. The hotel also has a swimming pool and gym on the roof with a terrific coastal view. After breakfast, the hotel sent us back to the jetty where we found and boarded the island resort speed boat. Overall, it's a pleasant stay and trouble free. IMO, this hotel is a good choice for Male layover.

Great pool and friendly reception desk staff.

As hotel is near to airport, a complimentary airport pick up / drop off service is available. Handy and good. Hotel foyer is small for this grade of hotel chain. Reception staff was all very nice and courteous. Late check out NOT feasible here. Even though you check in late !. Should be relabelled as air crew hotel...stewardesses seen daily in reception areas in big groups. Rooms...in dire need of renovation and upgrade. Air con needs cleaning and maintenance. Room given was dingy + moist stale smelling and changed to a more spacious room (Make sure you get the room you ordered, not an alternative on check-in). Otherwise, good shower/ bed/amenities/ TV/ lost of sockets/ lighting/glass water bottles. New updated rooms are the best - less stale smell; fresher outlook. Room windows - do not open. Ask for sea/ pier view. Breakfast has a good choice and it is fresh and very filing. Service is good. Room service is variable but good. Enthusiastic and polite and they actually enjoy their work. Roof top pool. What a view from here! Azura restaurant - top floor - overpriced and self added fees in bill. Use other local restaurants. All tourists must remember that there is an additional ~26% tax to pay by all tourists! Feels like being punished for visiting this Island.

The communication is smooth, response is efficient, easy access to all local attractions. The staff tries their best to understand my needs and provide a memorable experience. Check google review for restaurant recommendations!

The shower is not strong enough and is a bit leaky.

The spa was just what we needed and is well recommended !

Breakfast definitely exceeded our expectations. The person in charge (forgot his name) was very kind and helpful! He even introduced to us a local Maldivian breakfast favorite and we loved it!

The carpet could use an update.

Location

I had high hopes for this hotel in Male, but unfortunately, it fell short in many areas. The stay was far too expensive for what was offered. No breakfast included, so be aware that. The swimming pool was small and always overcrowded, making it impossible to enjoy. The staff didn’t offer much help, which was disappointing. Additionally, there was no conditioner provided in the bathroom, and the TV wasn’t smart, limiting our options for entertainment like watching movies. The only redeeming factor was the location, which was convenient. However, given the high cost and the subpar experience, I wouldn’t recommend this hotel. There are better options available in Male for the price.

excellent service and food

We loved Hotel JEN Maldives Male by Shangri La! Location was great, everything is within walking distance! They made Check-in easy, and my room had a beautiful view of the Sea. The staff provided lots of useful information about Male. They offer a free shuttle to and from the airport which saved us time and money. Housekeeping checked the room daily and did a great job. The room was spotless every day. Our room boy Nabeesh made sure that we were properly looked after and made sure we had everything we needed, he also made us an animal from towels and left these on our bed, we were very touched by this. Breakfast buffet had fresh fruits, smoothies, pastries and many variations, something for everyone (even lactose free). On request you can also have various dishes made such as Poori, Chilla and Omelets. The kitchen staff (Chef Vicky and his great team) were fantastic! The dinner in the restaurant was extremely delicious. Good taste and you really finished your plate. Thanks to Team Sam (host of restaurant, Manisha and Indika (breakfast and dinner host) and not to forget especially of Chef Hardik, great chef! We enjoyed every day a delicious meal, such as Lamb Biryani, Chicken Biryani, Butter Chicken, Beef Filley Mignon, Salmon and Gambas’. Of course, all mocktails were on good taste and we enjoyed it immensely. The swimming pool on the rooftop is nice and clean and from morning to late afternoon you can sunbathe and swim with a view of the sea. Fitness room is nice and clean. The most impeccable part of our stay was the entire staff’s hospitality, which was A1 and made our stay a very memorable happening. We highly recommend this hotel with their most respected teams of operations.

Beautiful property not far from the water/jetty. Food was delicious! Staff was overly helpful, assisted us in navigating outings and even packed us breakfast the morning of departure at 0430.

Location isn't great for beaches.

Really good location right in heart of Male. Great welcome at airport. Loved the roof top pool. Friendly staff. Nice comfortable room.