The Imperial Palace

Customer service

N/a

Comfort

Facilities like saloon, spa were close due to renovation, and we international guest always expect to get this basic facility Breakfast was not according to standard

Rooms are very clean and nice

Property is under major renovation, hence majority of service are not provided

Great

There was major renovation going on but it was not mentioned when I made the booking . Nobody was there to guide me from where to go and where to enter the property from as the main entrance ,lobby and reception where under renovation. My stay was not worth the tariff charged .

Awesome stay. Staff are very polite and helpt

We’ve stayed in a lot of places in Rajkot. This one was by far the best. Clean rooms, amazing amenities, great location & excellent service. There was works going on in the lobby but the management made sure my dust allergy was not impacted. They attended to us really well. Excited to be back! Breakfast had good options too…

I heard it will be taken over by Taj group but is a building site in the main reception area

Breakfast was good. The location was great. Overall a good place to stay. Maybe the rates were high.

I went to the reception the night before to see if I could get a breakfast to go next morning. The receptionist told me that if I went the next morning to cafeteria around 6.45AM( they open at 7.00.AM) they can make me a parcel to go. I did go next morning and requested but the the person in charge in a very rude tone told me i had not pre-ordered so tough luck. I did not have time to argue so I left without the breakfast. ( not a big issue but could have been handled with courtesy and a little consideration)

Breakfast was excellent. very accommodating and service was very good.

Wifi in the room didn't seem very strong so had to come to reception which is not ideal if making private calls.

Breakfast was really good.

Booking done with Queen large bed but given single bed.

Spacious and good breakfast

The building works and the swimming pool was out of use.

Nothing

Dirty bed linen, bedbugs

The restaurant was good,

There was renovation going on and the whole of reception, lounge was looking derelict. 😔 we should have been informed about this when we booked the hotel 😖

Good breakfast, but everyday was similar breakfast

Did not have WiFi for the first day, TV signal was very poor and very limited channels, and no sauna , steam room or gym was available,

The rooms are good. The restaurant has good food and good staff as well. The hotel was clean and rooms were clean too. Staff was attentive too.

Nothing

Staff, in particular the front desk Manager ....very arrogant and egoistic. Needs training on customer relations.

breakfast was ok. Location is very good tho noisy

my room was opposite the elevator and hence very noisy

The property was a scam

It was a scam

Restaurant and it's staff

I have stayed in many hotels in many countries. Imperial is the first one which asked for room payment as soon as I arrived instead of settling the bill when checking out.

Location Dr Yagnik Road - good & close to city Centre.

Attitude on staff is poor at best - made me feel uncomfortable at check in even as a fellow Gujarati which is nothing less than scandalous. Didn’t set the right tone. Issues with getting into room at first and key card.

Property is conveniently located for shopping etc. property is maintained well, staff could be more responsive to needs but overall still a good experience.

Shower didn't have hot water - quite a dissapointment!

Poor service and very dated hotel

We have been staying at this hotel since the past 20 years. But this year the service was extremely bad. There was no warm water and the housekeeping was completely useless. The keys system was not working as well. Every now and then the keys were getting deactivated. Such service was never observed before. Except for the quality of food , nothing else was satisfactory.

Having visited the hotel several times I was very disappointed at how dated and unclean the room was. Large cracks in the wall and broken door frames. The facilities to include spa and massage were not available and this was not explained at the time of booking. When I sought a refund for the 3 days that I did not stay I was initially informed this was approved by the manager. After leaving the hotel the manager refused to honour the refund. Very unprofessional service. Would not recommend.

breakfast was satisfactory, the service was good. Nothing exceptional. but no complains

The wash room towels and napkin need renewal, water cleaning spout was with no pressure, the tea cups and saucers were not clean. The women's common wash rooms in lobby was not clean and need upgrade

The Hotel Manager Rahul Roy, worst person seen ever in Travel Industry, he can even snach your phone and threaten you with murder .

no wifi in room

The WiFi keeps disconnecting and it's not interesting at all to the hotel staff. You advertised that there's a pool, that there's massage, and that there's exercise. There's nothing here. There's renovations going on and it'll take another six months, and you have to advertise that.

The hotel is well situated on Yagnik road which is like heart of Rajkot. Hotel is quite old like 30 plus year . Now they have build one more adjoining building which is Like 4/5 years old. Room is very small but all required things are there . I was given room 288 . When I entered it was hot AC was like not working. It’s took long to get room cool. The hand faucet fixed on wrong side . Service is good. Food taste is good but in restaurant is all time very crowded. People are making noise like vegetables market. There is no separate parking area for guests so if you are new to this hotel then you would have to wait till 12 midnight. Behaviour of Hitesh at parking area not good even Mr Khan at reception is also did not look co operative . Mr Naresh is a very nice guy .

This hotel is a STRICT AVOID in Rajkot. On entering the room allotted to me I was shocked to see only ONE HAND TOWEL ( even though we were a couple staying in the room ) NO ROOM SLIPPERS and WOODEN FACES OF ALL THE STAFF INCLUDING THOSE AT THE RECEPTION. The staff should be taught how to smile at Guests. When asked why only one hand towel in the room, the answer given was, if you require we will provide you one more. Luckily they had provided 2 bath towels. THIS INSPITE OF THE RATE BEING 7000+. There are much better options available now in Rajkot so not worth spending this much amount for a hotel which does not understand the meaning of HOSPITALITY

Staff not professional poor customer service breakfast was terrible . Just pure ignorance and laziness. Would not stay there again very bad experience very dissatisfied and disappointed

Awful experience ! None of the facilities like pool or gym not even working and when you tell the management they do not care at all Was given 2 single beds instead of a double bed - they just don't care about the guests and as many people from Uk book this hotel they are too complacent

The rooms are quite spacious and pleasant. However, they are extremely noisy, since you can hear people strolling down the corridor or conversing in an adjacent room. The food quality was quite decent. The complimentary breakfast does not include coffee i.e. cappuccino or Americano, you have to pay for it, which is extremely rare in the hotel that pretends to be star rated. There is a very nice installation in the lobby, but it is completely covered with dust.

Good location, good service, good food..

Breakfast and location great

Check in was slow and too chaotic

Good hotel and location

Food

All are fine except the bed which we asked for twin type but was not available. But support staff provided additional bed sheet to enable is to sleep without disturbing each other.

Nothing

Reception staff very disorganized during checkout Took over 35 min Very disappointed

Very pleased with the hotel from the initial welcome at reception through to the restaurant. Very friendly and respective staff all over the hotel. 10/10 for the room services crew, nothing was impossible for them to provide and all did this with a smile. Decor of the lobby, restaurant, lobbies all refreshing and bright. Hotel seems to be maintaining the hotel finishes to the star rating. Airport transfer is at a reasonable price and was on time in the early hours. Hotel also provided a packed breakfast as we were going to miss breakfast to catch our flight. Only negative comment is relating to the bedroom door, it’s not acoustically treated as they are in the UK with comparable star rating. Noise in the corridors travels through, especially when you are looking to sleep. However, we would book again without hesitation.

Central location. Large and open spaces. Welcoming staff and very helpful in all ways.

The only negative comment is that the room door is not acoustically treated as you have in most of UK hotel of the same star. Noise in the corridor would travel through into the room.

From check-in to check-out, we have been very happy with the service from the amazing staff. The food is great with heaps of options and the room was very clean and big. We did get an early check-in as we arrived early, and the staff went above and beyond. Overall, I am very satisfied with everything and would definitely come back here.

Location, Room, Overall Cleanliness

Room locks. As family we had 4 rooms and none of the locks were operating. Everytime we had to get the card activated or call House Keeping with Master Key. Also, there was no Green Tea in the Room and when called for, we were informed that the same is made available in the Room. During Breakfast, Curd served was frozen.

Had a Fanta 3 night stay at this lovely well run hotel. Simply the best in Rajkot. Naresh Arte door was fantastic and very helpful with all my needs. See you soon.

Good room size but internet did not work in the room for 1.5 days out of my 2days of stay. Each time I had to go by reception desk to get WiFi and that made it inconvenient. Also, cable tv did not work for half a day.

It was amazing and the staff were so hospitable.

Close proximity to shopping amenities.

Too many locals in the restaurant. Bathroom in reception/lobby area was extremely dirty. Awful smell in the hotel lifts. Bedroom lighting was too dim.

I have been going to this hotel for 20 years and this has been my worst experience. The dining and room service staff were awful no manners, unless management do some thing about this the hotel will go down hill

A hotel we have been using for years. Every trip to Rajkot we went to this hotel as the service was excellent, location was perfect and best in class in Rajkot. My previous trip last December 2023 I felt a change in the service but thought it could be due to the hotel being full. However, I have just been there for 3 days when the hotel was practically empty! Service in the restaurant was below average, with some staff showing very little interest towards guests. Worst than this was I gave my laundry and gave instructions to reverse iron or place a cloth on top (not to apply ironing directly to the top). Two expensive items came back ruined and when I complained the house keeper’s response was “the laundry staff should have known how to iron clothes, without needing any instructions. Instead of accepting his fault and trying to find a solution his response was these things happen, and for us to forget and accept that a mistake has occurred.” I had to complain to the manager and said unless it’s fixed I want to be paid for the damaged items. It took them 2 attempts to fix the problem and this was only done because I insisted in a refund of my items of clothing which would have been a hefty bill. Weighing scale in my room was not working the house keeper team again had no interest to provide another scale. The engineer team had to step in and get another scale from a different room. The only plus point this time round was the reception team. Very disappointed experience!!!

Imperial hotel is always consistent with quality and service no issues inside the hotel one step outside the hotel. I can understand their problem but that is India dirty noisy and smelly. However the hotel itself is just amazing.

Everything is okey, but i have to check out earlier because of some circumstances

There is ongoing construction, which has resulted in no internet connection in the rooms. I had to go to the lobby just to access Wi-Fi, which was quite inconvenient. Additionally, the menu was limited to only vegetable options, with no other choices available. This made dining quite challenging.

There was how in my food. Which was not replaced. They were annoyed that tI had booked wit booking. Com and wanted m to book die t with them. The towels had stains of them

Good and the cleanliness of the hotel

WiFi was non existent and when it did work it was on and off

The food. It did not serve any continental food.

Good place and near everything. All working people their are amazing, kind and helpful.

Building sounds inside the hotel. The bathroom needs some maintenance, and the air suction was not working inside the bathroom. The sound of the adjacent rooms was also annoying.

The rooms were clean, food was amazing, service was fantastic so a very good hotel. The swimming pool was enjoyable. The staff worked around the clock to help us out. The rooms where spotless and flawless. The pure vegetarian food was really good and it is worth going again.

Room Internet was spotty and not available everyday. Had to go down to lounge to use it several days. The hotel is well placed on a busy road but needs to be renovated. Food is good. Staying for 2 weeks there, breakfast becomes monotoneous. Can have more varieties.

Review from December 2023. Great hotel for the price. Clean rooms and good service. Rooms were a good size and well maintained Buffet breakfast was "ok" and internal restaurant and had a good variety of food. Location is fairly central to shops and restaurants

Location

In house facilities and back up plan

It’s a clean, well maintained property. Staff are very curteous.

We had some maintenance work going on in the room opposite ours and they made a lot of noise. This was on 27june from 9-11am

Not what it used to be toiletries missing loofah, hotel staff don't know what it's.

Make it look like what used to be.

The Imperial Palace is one of the oldest five star hotel in Rajkot. I have been staying in this property from last 7 years. I really liked the the ambiance of the hotel. Mr. Pranay Thakkar has always been very humble and cooperative. The Rooms are spacious, neat & clean. the kind of amenities they provide is very nice. The buffet Breakfast was good

Explained everything to three different staff. Hussain, various reception staff and your manager Akash Pandey. Issues : Noise from neighbouring room. Shouting, TV and 7 guests in one room! Door key cards not working from day one. Reset 14 times for both of us. Air conditioning not working and wasn't fixed despite complaining. Smoking smells in corridor from other rooms, despite complaining NOTHING happened. Worst experience of a hotel management. Akshay Pandey, should not be a manager, he has no manners or people skills. All he said we will sort it out. Nothing done to resolve my suffering for 3 days. He was suppose to call me after 30 minutes.... He never did! I inquired at the reception and yet he had simply sat in the back office and never came out to explain anything. Absolutely rubbish service and poor quality of services. My professional advisor will investigate the matter with international Hotels Group Authority. Draft out strong case and send it to Media Influencers, Hotel rating authority, Google reviews, Trip Advisor reviews and Mumbai Media channels.

The location of the hotel was good and suited our needs

The linen in the room was stained and not changed at the start of the stay The guest in the next room had a party all night with shouting until 1.30 am and door slamming until 3.00 pm

The hotel is very comfortable. A little old but comfortable. Rooms are spacious and clean. Breakfast was good and staff very attentive Staff is very helpful and courteous. Would love to stay again and also recommend to friends.