The Fern Residency Rajkot, Series by Marriott

Staff is very good and approachable

Food was below average

Very good 😊😊

👍🏻👍🏻

Good breakfast options, nice room, missing FAN in the room

Room furniture was old, noisy and not comfortable.

Great day and stay with fern. Would love and like whenever in Rajkot

Everything

Nothing

Rooms are clean

Wifi doesn’t work and they never pick calls

Good place to stay.

Mini bar items should be managed in abetter way.

It’s old Needs serious make over Smells like old

House keeping was very poorly managed. And the pillows were given in beginning were musty smelly.

After seeing duty manager my complain was resolvef that my room was upgraded because they could not find clean pillows.

Good

The name

Room size is too small and get noise from near by room

Clean and good food in the restaurant and very polite staff

Helpful staff. Wife long corridors, shallow fountain at the reception.

The bathroom was small.

Good selection of meals and restaurant staff were really helpful and approachable.

Rooms were not ready when we arrived after 5pm. We were offered rooms on the first floor which were in the main reception and residents' seating area - was very noisy. Our rooms were not cleaned until after 5pm on the first full day. Generally, staff in reception had shockingly poor customer care. Things got better after direct complaints to the Manager, Mr Nikhil. I would not recommend this hotel because of overall poor experience but have praise for the restaurant team and the manager.

The stay was very pleasant overall. The staff were courteous and helpful, the food was delicious and well prepared, and the room was comfortable and nicely maintained. A good experience all around.

Not applicable

The location is good and easy to get cabs nearby. They provided good breakfast with regional and continental options.

Property is very old and not renovated for years. Essential bathroom fixtures are aged and in very bad shape. Issue with hot water too.

Good food 🥑🥑

Very good experience 👌

Nothing

Very comfortable and clean

Location

The beds were filthy with bugs, shower head had black mould, bins were full in the bathroom.

Worst hotel and try and not stay there pls pls pls

Dirty bed sheets and blankets towels room filled with bugs

Nice breakfast with a la cart menu too.

The hotel did not upgrade 1 day breakfast plan to buffet dinner plan even when I was ready to pay extra charges.

Close to city

Beds are lousy. Road noise disturbs the sleep. Other facilities in the rooms require maintenence

Good breakfast

Break fast and location is good

My wife and i stayed with our six year old son . It would have been better if the son had a separate bed

The food was good Breakfast and dinner

The staff not responsive I had asked for my water bottles for my room never got it.

Romm had window but not able to see threw asked team however team does not know about it. Strange. Breakfast have nice options.

It’s extremely bad experience after tiring long journey. Only bath towels available in bathroom no hand towels, face towels or even bath mate was not there. Check in / check out process was also tiring. Booked from Expedia with different amount and actual bill was ₹450 extra. I’ve asked for the reason and they made me sit more 10 minutes to figure it out. Finally after pointing the issue they said sorry it was glitch. What if someone didn’t calculate the amount with the calculator literally like me. I would highly not recommend this place to anybody

Good varitey of food

all was good

PASSABLE. THE STAFF WILL NEVER PROVIDE YOU TOWELS EVEN AFTER REQUESTING THRICE. ONE TOWEL BETWEEN TWO PERSONS AND NO HAND TOWELS.

The staff do not provide extra hand towels and bath towels even upon requesting twice and thrice. First - we didn’t had any towels at all in the room. Upon requesting - they got us one towel between two persons after almost an hour. Travellers be aware - get your towels and napkin from home. Hotel staff bluntly denies on your face that they won’t provide extra hand towels or napkins and bath towels. No matter how much you insist - they simply won’t provide towels 😆😆 This was hilariously disgusting.

Breakfast was very good.

The location of the property was the only good thing about this place.

I have so many complaints regarding this place. 1. The rooms were not at all well maintained. 2. Very untidy and dirty rooms and bathrooms, broken things in the bathroom. 3. There was dust everywhere in the room, especially the coffee mugs and the tray where they put coffee, tea sachets. Ill upload pictures of the coffee mugs. Dust on other things is still fine, but how can you not have clean coffee mugs and glasses. When it comes to food and drinks, hygiene is very important. 4. The staff had no answer when complained about it except apologizing. But when they knew we were going to check in, how can they not keep the rooms clean.

Nothing

Everything, very bad hotel with cocorouches

location , beak fast is ok

staff , facility, Hotel to rajkot air port taxi fare is very high

Not worth for cost

Location rooms not value for money

House keeping staff was very polite.

1). Front End : Mr Yashwant (even after calling two times at 5:25am) - he didn’t kept the bill ready. He didn’t Co-ordinate with Mr Balu bhai (taxi) for charges. 2). Mr Balu bhai promised taxi price Rs 4000 Incl tax but I was charged Rs 5026 at the end. 3). Taxi driver is always in hurry to pick from destination Mr Dinesh. We paid high charges but we have to leave destination as per driver as they always complain that they do not have driver. Well that’s not my concern as I paid for the service. 4). Tea : How can u not give tea at 5 or 5:30am. Mr Yashwant denied for the same Overall - very poor

Staff was quite friendly and helpful

Very low quality for the brand and the amount paid. Rooms were smelling. Bed linen was so old. We had requested for 2 singles but was given 1 double.

We booked the Hazel Suite which accommodates 4 guests (2 adults and 2 children), and had confirmed this at the time of booking (3 months prior to check-in). We again confirmed this via email & phone call 2 weeks prior to check-in and again when we were at Mumbai Airport (4hrs prior to check-in), that we would be arriving and make sure the room is ready with 4 beds. Surprisingly, the room was not ready and the staff asked us if we wanted extra beds - this took an hour to sort out! The hotel does not offer currency exchange service, but one of the staff members (Ravi) tried to con us by offering us a very low rate, which we rejected - he wanted a bribe. On day 2, the room was nicely cleaned but housekeeping forgot to put 4 towels (they only left 2), and had not provided a new toilet roll. My wife went to Reception who then sent 1 hand towel only. Ravi denied being asked for a toilet roll and 2 extra hand towels, even though my wife asked! He wanted a tip for us bothering him - very unprofessional! Staff members Amit in Concierge and Amit in Housekeeping were brilliant! Genuine guys wanting to help out!

Clean , friendly staff , helpful

The Fern is a lovely property in a dismal location, however we were only visiting for one night as we had a flight to catch the next morning. Room size was generous, nice amenities and in site restaurant was of a good standard. Would visit again if it wasn't for the location. Maybe better in the daytime, but didn't really see the location during the day.

Nice and Comfortable place and Polite staff. Food was good but a little Spicy.

The rooms were a little small but comfortable for 2 people.

The property is highly advertised yet the cleanliness is very very poor for a “4 star” hotel. We stayed for a total of 3 nights and had 2 different room types. The first room allocated was a Winter Green room #216. This room had black mold all over the wall. The floor and side tables had plenty of dust and other particles on them. Requested for a room move and was allocated a better room. The Hazel Suite was our second room which was also not cleaned. It feels as if the beds are made and the floors are wiped briefly and not as per a normal hotel standard. The corridors have carpets to the rooms which seem as if they are only cleaned bi monthly. We requested for the rooms to be thoroughly cleaned and yes the staff did help but I would not recommend this hotel. Not that I was looking for any compensation- nothing was even offered as a gesture of good faith. As per standard hotel cleanliness this hotel is not recommended yet thinking of the “Fern” Brand people will think otherwise. On the other hand Yashwanth at reception did assist me well and heard my queries. Thanks for that.

Reasonable size of rooms for the price charged

Property not maintained well…breakfast was just average …

Clean Helpful staff

Good clean rooms and bathroom restaurant breakfast dining options excellent

Location was apt, in the middle of the city and not far from airport.

The property looks old, the only pleasing place is the reception lobby. There were cockroaches over the water kettle. For a 4 star property, the cleanliness and facilities does not match up. The food at the restaurant is passable. The plus was the airport shuttle was provided and on right time.

nothing

it wasnt great

Staff in the Waves restaurant were all very pleasant and helpful, especially Kajal who was excellent.

We were located on the 1st floor where all rooms opened onto a cafe area which could be noisy. The main issue with the hotel was the events (weddings) they help where they allowed extremely loud music to be played until late. It was more like being in a night club instead of a hotel, if you value peace and quiet from a hotel do not stay here.

Cleanliness

Location

I liked restaurant, food was good, restaurant staff was very helpful.

The room was not very clean

Food

Location and old property

A very nice clean hotel with excellent vegetarian food. Staff also very helpful and will go beyond the norm to help. I will book my stay here again

Excellent Service staff