Sinclairs Retreat Ooty

Nicely built facility..comfy spacious rooms with ethereal view..quick and prompt service ...courteous service.

Breakfast spread was not tasty at all..even basic tea coffee was not upto the mark

Nothing

Everything from food to housekeeping to attitude of staff was horrible pl don't have this property listed on booking.com, thought we will have a descent stay but turned out to be a nightmare, soiled bed sheets to room floors reeking with dust and hair , to bad bathrooms to horrible food to staff being very lethargic to respond ... This place is a absolute mess with the property decaying in all its aspcts, an absolute no no to all who would even consider booking this one!!! Pl remove it off ur list

very nice location, the room was nice as well. It feels abit sub lexury for me, but I might be spoiled.

nothing in particular that I can say, the rooms are nice (let's say a 9) but not a 10.

Food was amazing but very very expensive. Staff was

Rooms are aging and food menu could have been better.

scenic beauty and breakfast

room, because size of the room is small as compared to rate of the room.

Nothing

Staff was very good

Everything was good

Access to the property was bad, you couldn’t get in there easily, roads were always blocked with parked cars visiting chocolate factory at the entrance of the road to hotel.

When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad.

Prema who helped with my bags was exceptional, a great employee. She needs to get more opportunities to grow. She has the attitude to be a great hotel professional.

Need lockers in the room - I came for a wedding so was nervous about my jewellery . Or you could have lockers in the backoffice on hire. But everything was safe ultimately.

Nothing ,we checked in on 20 november and we checked out on 21 november because of some pblm no one cooperate with us

Location

Room prices are too much higher considering room size.

An old charm of Ooty was ruined by the management, There is no attempt to maintain the property. Algae reddened balcony, which used to be the center of attraction now a mere sour to the eyes. Rooms were average. Not worth being called a 3/4 star hotel anymore. The staff is very well mannered and provides utmost care the the best of their ability. Once a busy sought-after property, now just a sour sight. Sad to see a legacy coming to an end.

An old charm of Ooty was ruined by the management, There is no attempt to maintain the property. Algae reddened balcony, which used to be the center of attraction now a mere sour to the eyes. Rooms were average. Not worth being called a 3/4 star hotel anymore. The staff is very well mannered and provides utmost care the the best of their ability. Once a busy sought-after property, now just a sour sight. Sad to see a legacy coming to an end.

Staff are the best

It needs a lot of renovation work. Very poorly managed

The location of the hotel and the amenities. Also the breakfast was a nice spread and food was delicious.

Nothing as such.

Location

Overpriced average food

Beautiful place to stay, very good ambiance, the lawn and common areas are well maintained. Kids will love playing there. Beautiful view of the city from the Hotel. Food is really good. Rooms are very clean and neat. Staffs are very helpful and friendly.

1. The room i stayed, the bathroom was bit congested, space was bit less there but it was clean and well maintained. 2. If you look through the room window(you cant open it), the walls of the property, etc you see is very dirty, it never cleaned for years. You wont feel to open the curtains.

Breakfast is ok

Food is really disappointing.No choice for vegeterian, menu is very limited.considering hotel location.no nearby restaurant.

The view

The room wasn't cleaned, bed wasn't made when we checked in. Room size was very small. The food wasn't good and took 2 hours to arrive. Under staffed and inefficient. The receptionists were the only efficient people in the entire property.

Location. Food. Ambience. Staff

Nothing like that of.

Food was ok

Reception Sheets and toilet were smelling badly

I wanted to tell the cons. first 1.) Property is away from ooty town. You need ken vehicle 2.) You cant have outside food, you will be forced to eat hotel food, there are no any varieties and very pathetic taste and dishes. I will give 2/10 for food and its overpriced 3.) The road to this hotel from ootty is in pathetic condition 4.) Room service and e evrything closes by 10 so if you have party with friends and want something..no options as no outside food and no inside

The staff were friendly and welcoming, they even reached out to us about milk for our little one, when we hadn't asked, they were very observing and considering.

The approach road via gps is etched off, suggest you ask for directions, dont trust gps.

Food was very good and the staff was wonderful . They don’t have a mini fridge but are helpful in cooling your drinks .

The rooms have very thin doors and anyone speaking in the corridor disturbs you.

It was ok

The bed was very hard and uncomfortable. There was no soap in the bathroom and lotion pump was not working. The towels were very old and shaggy looking. The price was very high compared to the nearby hotels we took in the neighborhood

Nothing as such at this property to like however only view can be enjoyed which you can get every wherein in Ooty.

Breakfast and room service is worst as per the cost. Cost is too high and charging for view only. Hotel staff too rude and are not supportive and understanding.

ambience and the location is excellent; always use the tea factory route

nothing as such

Location

Hotel needs renovation.. room furniture is broken.. Cushion covers looks very old and dull..

Location

1. Exhaust in wash room was not working 2. No much choice in food menu 3. There was a party by some corporate and loud music & noise in the corridor continued till 12 in the night. Repeated calls to the reception were in vain

View from the room is amazing , but the when we opened the washroom door there was a strange awful odor in the washroom, the in room dining menu sucks it’s barely any menu … the breakfast was good with so many options …. The staff were great in greeting , but the room lacks so many amenities, no iron , no hot water 24/7 , no fridge , on some occasions our room service was horrible we had to call like 3 times to enquire about the order ….. it’s barely a 3 star resort …..

Pleasant stay , we enjoyed. Most important highlight was friendliness of all the staff. Clean and luxurious room. Food is nice with little variety to offer.

Hotels.com should not advertise this hotel. Services are very limited. Place is not 1.6 Km from Ooty center. It is nearly 7 KM. Maps does have the right direction. I think i should be refunded part of my cost. Would not recommend to friends.

Not worth the money

The property looks very pretty and has a nice view of the city. sadly our stay was a bit disappointing as we had chosen this hotel due to it having a spa. they never advised in advance that the spa was closed for renovation. so we payed a much higher price for a hotel that had no spa or internet. the internet did not work during our entire stay. considering some of the phones did not get a signal at the property, that mean being out of touch and not being able to research places to see. so overall a disappointing stay. the only bright side is that the staff was very nice. in the future the hotel SHOULD list on it's website that it's spa is not working. honestly if we had been not as nice customers we would have had a fit over the false advertising.

The stay was excellent but few suggestions. They are lacking hair dryers in each room, they should have lights in cupboards. The kettles were not properly cleaned.

Location is very good,staff specially Front Office,House keeping Bharat are really good

The Worst Ever Stay in My Life... Its the Worst Hotel in the Entire Ooty I had been stayed in this hotel from 28.05.2019 to 30.05.2019. The Rooms are very dirty, washrooms are looks like pubic toilets. No cleanliness in the entire hotel, the entire hotel looks like a cost cutting museum. The Restaurant is the worst part of the hotel, F&B manager Mr. Andrew is arrogant & have no command on the daily upkeep & cleanliness of the hotel. Overall its the worst ever stay in my life. Dont book this Hotel .

Great staff. Great location. Bathtub had no shower curtain. Breakfast was great. Property manager was responsive to our requests.

Areas of improvement: food menu options, Internet was pretty bad in the hotel. And the hotel needs to have more directions to the hotel. Elevation and the gardens in the resort were wonderful.

It was good journey , good food and great people. They can give some attention to odour in lobby as well as corridor.

Menu of Room sevices is very very limited. Although more items are required in the restuarant, they are not provided in the room.

Excellent location. Overpriced and the rooms need so much attention. For the price, not worthy. Service is really good and so is the food. Overall experience was good. Hope they seriously upgrade the rooms as they are really dull.

All service are good and satisfied with service. Good property

It was really a bad experience staying at Sinclairs.firstly the reception guy was unable to find the expedia voucher received from expedia.We waited for an hour before we could check in.On entering the room the bedsheets were all dirty and old.The pillow was too soft without any proper material in it .There were very less sockets and that too not working.The bathroom was quite small.Also to add was the disapoointing breakfast. It was a 2 star property at the rate of 4 star. Really a first time bad experience through Expedia.

This hotel only looks good on the outside. Inside it’s crap and dirty. Beds are in horrible condition. Bathrooms are pathetic. Sinks only give u hot water and no warm water. When u shower, water leaks into the toilet and no soap holders. Hallways smell like toilet. One of the pathetic experience for me ever after paying 100$ a night.

It was amazing

Excellent hotel and stuff are extra ordinary. Hotel location is great.

Excellent hotel and stuff are good. This is one of the best property in ooty

Rooms were small and were expensive With not that good view

Have stayed in this hotel before in 2015. The standard has gone down since. Bed linen and towels has long passed it's use by date. Shame because the location is excellent. In need of urgent refurbishment.

Stay was amazing . we have enjoyed the stay . Food quality was very good . However few hindi & english news TV Challen should be made available

Nice place. Pros: Secluded and away from the town. Good choices at the restaurant. Very helpful staff. Premium rooms provide fantastic view of town and garden.24 hours hot water. Cons: Centralized AC and the rooms does not have climate control in the room. Lighting in room not adequate. Parking space inadequate.Not many activities in the property. Overall a very pleasant experience. Would definitely recommend it to like-minded people.

Drainage smell throughout in level 1 floor. In room menu terrible. No hot water at night. Good location though

Once the payment was done during check in none of the staffs never bothered to greet me. I had to request every day to provide two water bottles and I was updated that it would be provided during room cleaning. Not satisfied with the service once the payment was made.

It was a pleasant experience with such a good service provided by Sinclair retreat staff. We also liked the location and the view of hotel. We stayed there for 3 days and liked everything of this hotel, facilities view staff food. We would like to recommend one thing to hotel that they should provide the dormatory for drivers as I have seen them sleeping in cars as no such facility was available.

The breakfast was just average. The view is pretty and its a nice resort. There are not too many activities in the resort other than a play area. The bonfire was paid that too ₹ 6000 which would not at all be worth.

It was a gift for my parents and brother, I am disappointed with the service and products received from Sinclair's retreat, rooms with minimal air circulation, semi fixed windows, suffocating, corridors were dark and mediocre food and beverage.

My parents stayed with their guests did not enjoy much had to check out early.

It was a short but a fantastic stay with Sinclairs. Especially the chef Shobhan. He ensured to make the evening special for us on our wedding anniversary. This property will be our first choice whenever we plan to visit Ooty. Keep it up!!

We checked in ok after receptionist had to confirm from my downloaded booking as they had the booking for the previous day. Reception staff can be more polished. Restaurant staff were very polite, courteous & served us with respect & couldn't do enough for us Rooms were comfortable, clean & very nice. The corridor was a bit smelly, and dark, I had to request to have it sprayed Thank you for a pleasant stay in Ooty.

The overall stay was not too comfy as the room is very small... and the restaurant looks more like a banquet hall in which some chairs & tables have been laid.. its more like a 'bhojanalay' and not like a nice restaurant.. But the moment u step into the hotel grounds - on many levels - its just so so lovely.. so many spots to take fantastic pics.. really amazing views from the hotel grounds..

The hotel good overall. Nice view of the valley. The restaurant is also decent. It is on the expensive side though.

Very poor. No maintenance. Poor food. Horrible lift.

Have a wonderful stay and the hotel service and stuff are very pleased.

Over priced >7000/ day for the facilities it provides. Good location on mountain top.great breakfast. Good place for kids with amenities for chess, other board games, badminton, table tennis, but that basement room is full of mosquitoes and certain equipments are missing. Poor maintenance of excellent facilities. Average room service. Non existent wifi, but they keep advertising and blaming it on Internet service provider.

considerable scope of improvement in service. understaff. if you give order for food be patient to wait for atleast an hour. had to call thrice to get hair dryer.

Overall experience was OK. Nothing great. The carpet in the entire Hotel was stinking. Room size was also small and overall comfort was that good. Not very good staff as some of the luggage they were carrying for me was broken.

Hotel was ok ok.. for the price he charges, it was not worth.

Hotel is at a good location....but the rooms are too small and toilets are tiny as well. Breakfast and dinner buffet needs a big upliftment both in quality and variety...

On arrival we were told. We do not have a booking with them and make us wait for 2hrs in the lobby and make me call Hotel.com. Which was disconnected.will never book through Hotel.com again. Never!!!

Not worth staying there and dont recommend this hotel. Unfriendly staff, arrogant manager, Feel bad stay there

Excellent in all respect. Food at the restaurant is excellent & staff politeness is remarkable. Since it is a Hill Top Hotel, Guests should have their own car .Hence better facilities for Drivers at night desired. Personal care of Hotel Manager Shri Utpal makes you feel very much comfortable.

It was nice experience stay at this hotel

Overall a good hotel. They ran out of beer the day I got there and made no effort to replenish the stock.

Sinclairs in an excellent property with uninspired staff. May be they have enough guests and do not mind displeasing a couple of them. The room was good. The bathroom's door did not close properly. The menu is deficient and the room service is bad bordering 'terrible'. Stay there to be disappointed!