Hotel Riu Tikida Palmeraie - All Inclusive

Negatives There seemed to be a lack of management at the hotel the workers seemed to have not much consideration for people in a morning who wanted a lie in or a chill. Loud cleaners in a morning talking to each other very loudly and banging the mop into the door at 7-7.30am when she cleaned the hallways everyday Loud , animated conversations around the pool by the pool/towel guys first thing in a morning when you want to chill and read before the music comes on (it’s our holiday not theirs) The Food was very similar every day. Not all foods had name cards to identify what they were, lots of food was bland like the rice (I mean we are in the country of amazing spices for F sake…add some flavour) Some times the meats were overcooked and dry , other times food was cold under the heat lamp, eggs at breakfast that are meant to be soft boiled were opened to be like water. I want to add that it wasn’t all bad, we always found something to eat and we aren’t fussy people at all, but it just needs a lot more for that 5 star experience. We did both the Italian and Moroccan à la care restaurants. The Italian was abysmal. This consisted of a smaller buffet experience of what you have in the canteen restaurants daily, pizza , pasta and the usual salad and Cous Cous . For the à la care experience you should be served your food and the food should be of higher quality, it wasn’t. The Moroccan experience was still a buffet type self serve but we did enjoy the fact we could actually try some different foods that weren’t normally served every day and it was very nice . We love to try new foods .The restaurant was more fine dining with lovely table cloths and plates (although the candles were cheap battery operated ones and it would have been nice if they were real) in both restaurants they needed music playing for a more pleasant experience. We actually ate out In Marrakech nearly every other night so we didn’t feel so disappointed at meal times . People do get up early to reserve sun loungers, we don’t mind that . You could always find a bed. There wasn’t much going off during the day , water polo , water volley ball that my kids liked were good but sometimes got out of hand with kids literally getting held under by grown men so they could get the ball, but some activities that were scheduled didn’t happen. On holiday we wanted to be treated special , on arrival there was no welcome drink . No sorry when we had to complain the room was leaking , although they did fix it promptly both times it happened. We had two rooms and my daughter’s room leaked from ceiling 3 times and black mold formed on the ceiling daily and rapidly. Sometimes it’s nice to be asked if you would like a drink , maybe around the pool but especially at lunch times , you didn’t get one unless you got up to get your own . Positives The place is always clean or being cleaned , the grounds are beautiful and well maintained . Everyone worked hard and are very friendly, especially the bar staff and animation team. They all work very hard. The animation team ask you daily if there is anything you need from them. The rooms are nice and spacious, only water and tea and coffee tho. Nothing else is given in your mini fridge . The pool was good , very clean and it was a nice temperature to cool down in. The drinks served were nice . I like a beer , red wine , sangria and the occasional cocktail. They will even make you iced coffee. This was particularly nice with a dash of almond syrup. Shows were basic , funny and the animation team always worked hard to give you a giggle . But we didn’t always watch them and chose to play cards at the main bar bar/lobby area most nights. Tips There is a free shuttle bus every day to take you to into town. Go to Marrakesh! It’s crazy but it’s amazing. Do some research and find the rooftop bars . Absolutely stunning places when the sun goes down with beautiful sunsets and amazing foods and drinks. We booked a tour guide to guide us through the marina and souks. It was really interesting and we learnt so much about Marrakesh. Also we booked a quad bike through the desert, meal and fire show that was incredible. We only paid £13 each and it was the best day . The desert is a beautiful place to watch the sun go down. We got friendly with a taxi driver that collected us from hotel one night. He gave us his WhatsApp number and we could always call him when we needed to go anywhere. He was reasonable and charged us 100 dirhams to take us and 150 collect us from Marrakesh city (more money after 8.30pm ). Will we be back ? To Morocco yes but not the hotel . We may stay in a Riad next time and enjoy all the local cuisine and culture.

Traveled as a family of 8 early August with 2 young children and had a good time, the hotel could be much more with small improvements. The hotel grounds were amazing lovely and clean and the gardens wonderful the kids especially loved at night looking for the frogs and listening to them, we had no issues in getting a sunbed in the day and there were a lot of wasps especially dinner time ish which we got stung a couple of times Maybe this could be looked out to reduce the number of wasps and the odd cockroach we spotted but didn't have issues with these. Staff- very friendly and really helpful across the hotel and we would personally like to give a big shout out to Abdellatif and Soufane in the restaurants they really looked after us and were fantastic with the kids also and Amein I think his names is spelt from the lobby bar always attentive and constantly on the go always looked after us with drinks and snacks. Entertainment team. Some really good ones and they spoke to everyone daily and were really engaged where as some of them just walked past and didn’t interact, the Kids disco was the same every night I think this could be mixed up a bit with different songs, and the night time shows we did a couple but decided to give a miss as not entertaining for us improvements needed in this area. Food was ok as you expect from an all inclusive this could also be labelled better was repetitive at times and breakfast was always the same so got boring after a few days, the dinner and evening food was good and we did the Italian restaurant which was also good, I think they could cater bit more for children on evening meals and have a kids section which is stand alone which would prevent kids putting food back with their hands. Drinks, hit and miss as lot reviews state sometimes watered down and sometimes good few more drinks options with hand made cocktails especially in the lobby bar would make it stand out, improvements needed in this area. Rooms were clean but comfy and could tell a bit outdated and need modifications, just through wear and tear, the patio door was always hard shut and lifted up, the bathroom leaked when having a shower. Location was about 25-30 mins from airport nothing much around the hotel you could get the free bus to Marrakech note this drops you about a 10min from the soukes so bear that in mind or get a taxi at 100 dirham if getting a taxi back negotiate otherwise it’s expensive. Weather was high 30’s to early 40’s everyday dropping to about 26-29 degrees at night the heat wasn’t as I’d thought and we were ok with it. In all we had a good holiday probably won’t return as we prefer beach lifestyle but wanted try something different and experience the culture I would return to Morocco but probably try Agadir.

Pros: beautiful nature and looked after in the hotel. The rooms are ok. Overall most staff were friendly , some were rude at the bar and arrogant entertainment staff 😅 Cons: location is not convenient, quite far from everything. Food and drinks really bad, all very cheap juices only nothing else. No fresh fruits, only old apples and cheapest oranges. Poor lunch and dinner , plus same menu daily, imagine staying for 7nights. The spa manicure is a joke. Don’t recommend.

The staff are brilliant especially the teams working in the restaurants and bar staff plus reception. They are all very friendly and welcoming. The entertainment staff try hard but it does not reflect a 4* level of entertainment. The hotel lobby and grounds are very nice and well presented. Plenty of options for lunch although breakfast became very repetitive. The only issue I have is I found black mould in the bathroom on my last evening which I reported the next morning at check out to which the rep (khalid, also a great guy) apologised and contacted the hotel manager but I had to then go and find him to show him the photos and video I had taken. Despite contacting tui when i returned I have been informed that no compensation claim will be accepted (apparently according to tui and Riu this is my fault for noticing sooner like I should be walking right staring into the ceiling in each room I walk into). A real bad end to an otherwise nice holiday but this is definitely not a 4 star resort in my opinion. Other people also mentioned to me problems with their rooms.

We came here around 10 years ago and absolutely loved it, so we were really looking forward to returning. Unfortunately, this time it didn’t meet the same standards we remembered. The hotel feels very outdated and could definitely be cleaner. There was also an unpleasant smell of sewage, which was particularly noticeable in some areas. The toilets in the lobby were not clean, and most of the flushes were broken, which really needs addressing. The entertainment team was also disappointing. We found them to be quite lazy and, at times, more interested in interacting with each other than engaging with the guests. That said, all the other staff we encountered were lovely, friendly and helpful. The food was another let-down. It was very repetitive and, unfortunately, the quality felt below the standard we expected. It’s a real shame, as we had such wonderful memories from our previous visit 10 years ago. We really wanted to love it as much as we did back then, but sadly, this visit fell short of our expectations.

We stayed at Riu Tikida Palmeraie Marrakech and unfortunately had a very disappointing experience. The hotel did not meet the standards we expected from a RIU all-inclusive resort. There were several maintenance and cleanliness issues, including broken stairs, a dirty swimming pool, poor room cleaning, uncomfortable beds, and a minibar that was never refilled. We also noticed loose electrical cables and lighting around the pool, which raised serious safety concerns. Service was below expectations. We had to carry our own luggage to our rooms, and there was no shop where guests could buy drinks or snacks—only souvenirs. To get a sunbed by the pool, guests had to wake up before 6:00 AM, which is unacceptable for a relaxing all-inclusive holiday. We reported these issues three times during our stay, but very little was done to improve the situation. Sadly, this was one of the most disappointing holidays we have experienced, and based on our stay, we cannot recommend this hotel.

We’d had the luck that our son had stayed at the hotel a few years ago so we had some background to utilise. What he didn’t say was it wasn’t just hot, it was 44 degrees every day, only dipping under 40 degrees at night time. The hotel is about a 25 minute drive from Marrakech airport and again we were lucky in that there was us and another couple to book in and not a coach load. First impressions were good, even though our rooms weren’t ready we used the bar until they were. A quirk of a few hotels we’ve been too recently is that the bar area is quite dark whilst reception is bathed in light. Once we got our rooms which the porter had driven us too with the luggage (he expected a tip but we hadnt used the ATM in reception to get currency the dram then so we went and found him the next day.) There are 4 meal times. (You can also book once a stay, for Moroccan food, which was beautiful and Italian which was poor.) there is something for everyone at meal times. We tried a few Moroccan style food and they are tasty. It’s down to personal taste, If you want chips and dippers then that’s fine too. We found out as we went along that you can pick early or later times to suit your plans. As per the standing joke you weren’t meant to put down towels on sunbeds. This rule was ignored and even when busy and not going down early you could find some beds. Drinks are available in the reception and poolside bar until midnight. There is also Zumba and Aquaaerobics in the main pool. There’s also a toilet block nearby. There’s also a spa, indoor pool and Childs pool. There is an entertainment board but all that seemed to happen in the designated room was music to get the children running around. There were a few room niggles, the toilet flush mechanism was half broken, the bed for us wasn’t used to the firmness, the mirror is old in the bathroom and the sink is crazy cracked. There’s was a spider and general dirt at the side of the setee. Apart from this the room is fine and the maid came everyday. There’s plenty of space, big bottles of warmer, small fridge, tv, phone and 4 usb charger points.theres also a shaded outside patio with 2 chairs and a table. There’s also the chatter of crickets, North African toads and birds at nightime. If like me you are afraid of cockroaches, there was only 6 and 2 of them where were swimming in the toilet bowl much to my shock. Then to nighttimes and we were happy to sit in the reception/bar area playing games, cards, talking and making up quizzes. This leads me to mention the staff, specifically the restaurants and bar. They were so friendly, waiter service and they knew the rounds of drink after your first time. They were so warm and friendly that even my mr grumpy photo hating husband asked for a selfie with one of the staff, wish I’d got his name. The shot of gin wasn’t large and the topped up soda was at different levels during the night. The local lager is quite weak but drinkable.

We’ve returned a few weeks ago from an amazing holiday and honestly, we couldn’t have asked for a better experience! From start to finish, everything was incredible and we had the most unforgettable time. The hotel was beautiful, the staff were so friendly and welcoming, and there was always something to enjoy. The food, atmosphere and overall service were fantastic, and we felt completely relaxed from the moment we arrived. We enjoyed the holiday so much that we actually ended up extending our stay by two days — which probably says everything! 😂 We simply weren’t ready to come home. This was genuinely one of the best holidays we’ve ever had, and we’re already looking forward to going back in October. We made some amazing memories and would 100% recommend it to anyone looking for a fantastic holiday. Thank you to everyone who made our stay so special. ❤️☀️✈️

This is the 5th RIU All-Inclusive I’ve stayed at so I feel I can make a fair comparison. The resort looks the part and the reception, pool area, grounds etc are gorgeous. Hearing the frogs and crickets at night is a special experience. We loved the location (quiet and easy to get to the city), our adjoining rooms (perfect with teenagers) and found the food to be varied and of good quality. The Moroccan restaurant was excellent. The staff are friendly and helpful and we found the resort and our rooms to be clean and well-maintained except for our bathrooms which need a revamp; broken fixtures and a little shabby. The sunbeds by the pool are reserved by the usual selfish a’holes who leave their towels there early but don’t arrive until mid-afternoon. If you find the pool guy, they’ll help find you beds and umbrellas where they can. You will need an umbrella as it’s very hot indeed! The two things we weren’t impressed with were the drinks and the evening entertainment. It’s very lowkey and nowhere near as good as other RIU hotels. This leads to a lack of atmosphere. In our experience some of the soft drinks were either watered down or had too much water in the mix. As for the alcohol, the beer and wine were ok. The other alcoholic drinks had very little alcohol in them. Other little gripes were despite booking directly with RIU and using points to book a late check out, this wasn’t available. The shop could also be a lot better in terms of snacks and opening hours. Overall, we would return if we wanted a quiet break but there are much better RIUs in a similar price range. Do visit the city. We didn’t fancy the free bus and paid 200 D for a return taxi which we found to be great value. We hired it off the rank outside the hotel.

There isn't anything in walking distance but there are always taxis outside and a free bus. The atmosphere is lovely with birds,crickets and frogs. There were loads of bees but they weren't aggressive at all. The rooms are big and a bit disappointing. We had 2 adults and a teenager but there was a sofa bed that wasnt wasn't the most comfortable and used up a lot of space. Our second room of 2 adults had the same sofa bed but as it wasnt in use the room was spacious and comfortable. Cleaners came daily and were friendly. Yet the maintaince was disappointing. Phone didn't work as the socket was dangling out of the wall. Once fixed the reciever still didn't work. The resort is huge. With a good 10 minute walk to the room, so not ideal for those with mobility issues as its quite a hike. Food was great and staff couldn't do enough for you. Only bug bare is sun bed hoggers as at 9am there were none available and a lot of people didnt use their bed till the afternoon but this happens in a lot of resorts. So maintaince is an issue, as is the distance but I would visit again and it was good value for money.

We have just returned from a great stay at the RIU Tikida Palmeraie, and this was mainly down to the staff who made it extra special. From the moment we arrived, every member of staff made us feel so welcome. The hotel is beautiful, clean and well maintained. The food was varied and plentiful, the pool was lovely and chilled, and there was always something to do thanks to the entertainment team. The biggest highlight of our stay was the exceptional service from the La Trattoria restaurant staff. A huge thank you to Mohamed (Chef de Secteur), Ouidad, Abdellatif, and Abdellah (Maître d’hôtel). Every single meal, breakfast, lunch and dinner was made even more enjoyable because of how friendly, attentive and genuinely hospitable they were. They always greeted us with a smile, remembered us each day, and took the time to ask how we were enjoying our holiday. Nothing was ever too much trouble, and they truly made us feel like valued guests rather than just another room number. In particular, Mohamed (Chef de Secteur in La Trattoria restaurant) went above and beyond when he found out we were celebrating my mum’s birthday. He helped organise a wonderful birthday dinner table with a special bottle of bubbly and a delicious cake lit with candles, and the team sang happy birthday. He made sure she felt incredibly special. It was such a thoughtful gesture that meant so much to us, and it turned a lovely evening into a memory we’ll never forget. Throughout the rest of our stay, he continued to recognise us, stop for a chat, check we were having a great time, and always greeted us with warmth and kindness. It’s the people that make a holiday truly memorable, and the staff at this hotel are a credit to RIU. Their genuine care, professionalism and friendliness made all the difference, and we left feeling like we’d made friends rather than simply stayed at a hotel. Thank you to everyone at RIU Tikida Palmeraie for giving us such a wonderful holiday. We will be recommending this hotel to family and friends just for the reason of the lovely staff!

L hôtel est un sans faute : des jardins magnifiques, des chambres spacieuses et impeccables, une restauratipn très bonne et variée avec un personnel dans la très grande majorité (serveurs, femmes de ménage, receptionnistes, jardiniers) au top et toujours avec le sourire, un service de navettes pour aller dans la médina.

Les animations du soir ne présentent pas un grand intérêt, exceptées les groupes flokloriques qui se produisent 1 soir et le chanteur du piano bar extérieur qui a une très belle voix.

La bouffe et le personnel du restaurant. La grande piscine était agréable.

-La propreté ( cafards..) -Les meubles sont tres vieillots, les chambres ont besoin d’etre rafraichies -Kids club et piscine pour les petits, 0 animation et 0 prise en charge des enfants les soit disant animatrices ne regardaient meme pas les enfants ( 0 professionnalisme) -Veilleuse ne marche pas ! La chasse d’eau aussi j’ai dû réclamer à maintes reprises aucune intervention jusqu’au dernier jour, un technicien s’est pointé sans résoudre le problème

Personnel sympa

Piscine n'est pas propre Les plats desagreable

Le personnel, et les espace verts ainsi que la piscine sont biens

La bouffe est de la basse gamme Jai fais une Gastro Moi, ma femme et ma petite fille de 2ans a cause de la bouffe. l’alimentation nest pas aussi diversifiée, et les jus sont juste horribles ( aucun jus naturel) Le climatiseur est impossible a arrêter et très ancien, On voit plus les boutons.

L’emplacement et la vue

Love this hotel. Would definitely come back. The best bits. The food- Absolutely delicious. We’ve stayed at many 4&5 star all inclusive hotels but the food here has been our favourite. Especially the Moroccan options. The evening restaurant- The service is excellent. Cheerful, helpful and very professional. The decor feels very clean, modern and classy. Dress is casual, some people in shorts and T shirts, some in dresses and heels, both ok. The entertainment team- A great asset to this hotel. So happy, full of energy and not pushy at all when you don’t want to be involved. I especially liked that they made a real effort with teenagers. We have 2 teens who are rather shy and wouldn’t usually get involved but they made them feel comfortable enough to get involved in activities around the pool. Reception- Really helpful and made us feel welcome on arrival, nice to be greeted with a friendly smile. Helpful advice when booking the free shuttle to and from the main town. Bar staff- Like the common theme above, mostly cheerful & professional. Amazing service all around. ( I have made a comment that may feel a little contradictory further down but over-all great service) The rooms- very clean and comfortable. The beds were super comfortable. No noise at night so feeling well rested. Shower gel in shower. Tea and coffee making facilities but the coffee at the bar is so good we rarely used in room. Alcohol- The single only down side I can think of. They don’t like to pour full alcohol measures here. You can ask for more but occasionally you get a funny look or almost a huff; feeling a little awkward. The white wine and beer are good. The best cocktails for me has to be pina coladas and sangria here. The evening entertainment- we never really bothered with. We preferred to stay in the lounge playing cards and chess so difficult to comment on that. Perhaps if it were amazing we would’ve caught on and made a point of going but we never got that impression. Spa- My husband had a treatment, involving exfoliation, steam, clay and massage. He said it was amazing and reasonably priced. This has to be one of the best hotels we have ever stayed in combining all the different areas I have mentioned above. The outstanding service and food really stand out here with the free shuttle service being a nice touch. There are plenty of sunbeds. We got around the pool around 9am every morning and always sunbeds. We’re a family of 5. The grounds are very well kept too.

Passable

Le cadre est agréable et dépaysant avec une architecture spéciale à la ville de marackech.le personnel est accueillant. La nourriture est bonne et délicieuse contrairement à d'autres all inclusive.

Quelques petits détails: Les télé ne sont pas Smart. Prévoir sii possible une navette tardive car Marackech se visite mieux le soir

Locatie, eten en het zwembad

Tout était parfait

Manque d animation et musique peux présente autour de la piscine a sertaine heure

Writing this from the sunbed…… Firstly, Morocco is a hot country. So if you don’t want to be hot or see a few flies don’t come! It’s a very big hotel and there are lots of people. This is as per the advertising. Huge pool, very clean and warm, lovely. Surrounding areas very well kept, beds, umbrellas, etc. Beds do get bagsied very early. Loud music most of the day, we could do without it but it’s not terrible. All the staff around the pool are fun and friendly, plenty of daft activities but they’re not pushy. Rooms better than expected. Quite modern, very clean, aircon and fans work a treat. Zero bugs of any type. FOOD and DRINK! Generally very good, food is fresh and high quality, plenty of variety. It does get a bit bland/samey which, I think, is always a problem with all inclusive. Beer and wine (red, white, rose) are all excellent (genuinely). Cautions on the spirit measures are valid, it’s a bit of a joke really. I reckon a cocktail gets less than half a single measure. Not a massive thing but I’m not really sure why they’re so stingy on this one thing. Bars, restaurants, communal areas, all really nice. Staff can come across a bit too friendly/boisterous which gives it a bit of a stag do atmosphere but they’re all well meaning, attentive and just trying to make your holiday a good one. Bus to town is handy. Paid about £1.2k per person for 10 nights (5 people) and, for that, it’s great value and a good holiday without breaking the bank. No complaints but wouldn’t come back.

Animations, accueil super agréable, à l'écoute Le personnel nettoyage très gentil et très propre Navette pour aller en ville gratuite tout était parfait Les bars, la nourriture parfait rien à redire.

LE CADRE DE L'HOTEL EST AGREABLE DANS UNE VEGETATION LUXURIANTE . PARC TRES BIEN ENTRETENU; TRES BELLE PISCINE PERSONNEL DISPONIBLE ET AIMABLE

Propreté et professionnalisme des serveurs restaurants . Propreté des chambres au quotidien .

Peut être que les activités la journée autour de la piscine soit un peu plus variées et attractives. Les fléchettes et la cible sont pas en bon état , très peu de place pour le loto et les lots sont toujours les mêmes . Prix de la lessive + repassage 90€ pour un petit sac cela fait cher ….

Propreté, service , personnel

Les chambres étaient loin pr des enfants en bas age

Travelled to Marrakech or the first time. Decided to play it safe as single parent and chose this hotel. Grounds are fabulous and we were amazed by the wildlife in an around the ponds. My daughter loved the toads in the evening. The gardens were stunning and the attention to detail in decor throughout was perfect. Best sunrise ever!. Room was very good. Super comfortable beds and huge balcony overlooking the garden area. I cannot fault the hotel for adhering to my room requests ( high floor, quiet area, nice view). The biggest issue was the sunbed situation at the pool. Not enough ground was utilised . Felt cramped on top of each other despite the huge size of pool. Pool size was great. Don't think we've been anywhere with such a large pool. However, finding a spot with a decent lounger and shade proved challenging. Had some lovely mornings here but it wasn't the most relaxing of places. Food was a huge let down. Just no flavour! Felt very beige; catering to the masses.. Limited local variety which is a shame as food outside the resort was outstanding.The evening dining room felt stale . Daytime dining felt rushed . Lovely decor but not attentive service. Only saved by the Moroccan al a carte. Drinks were good, particularly from the lobby bar. Mint tea was lovely at lunch. Service by the pool not the best. Reception staff and maids were fabulous. No other outstanding service noted. Hotel served as a base to and from the city. Used shuttle bus there and taxi back. The shuttle bus was a great service.Spent more time outside the hotel than in it. Ventured to Jema el Fna self guided. Go daytime and evening to get the full experience. New area ( Gueliz?) was nice too,with lots of bars and restaurants.Booked excursions through get your guide which were all brilliant ( city cycling tour, sunset camel and quads with fire show). Really enjoyed discovering the city and it's surroundings. I wouldn't have wanted to be stuck in this hotel for a week without venturing out. Can't comment on kids club or entertainment. Couldn't find much information around even though we had the RIU app. This didn't matter to us, we were more interested in site seeing. I had a good deal through the RIU website so it did work out good value, despite my disappointment at food and staff attentiveness. Probably wouldn't stay here again but will return to Marrakech.

Le sourire du personnel

La nourriture

I actually liked everything, everyone was so kind, the vibes were so great, hope to go back again as soon as possible

Perfect location about 10/15 mins outside of Marrakech but the hotel had a shuttle bus to the centre of Marrakech or we used the taxi which are outside the hotel and we did a deal with the driver which was more safer and when we went into Marrakech we agreed a time for him to pick us up. Super big room with a big bathroom. Staff all very welcoming and friendly but thing one of the main things which let us down was the entertainment staff drinking on the job and the so called shows were let down because of the World Cup which they had on in the lobby bar and the show room. And they didn’t bring any acts in from outside like in other holidays we have had dance groups and fire eaters come in. The spa was lovely too I had a sugar and honey scrub felt amazing. I’ve never been to a hotel so Clean. We had 2 meals at the Moroccan restaurant which was lovely. Great food abit mean on drink pours. Only three things let the hotel down no food provided after arriving late, rubbish entertainment and no courtesy room to change at after being at the pool all day and about to head to the airport. If you did want one you had to pay Extra. Which we didn’t we got told to shower and change in the indoor swimming pool which was the wrong place we had been told the right place was in the gym changing rooms. But overall I would go back to this hotel and it’s clear why so many people do go back every year. We met someone who had been 17 times. Got a huge swimming pool only 2 things it’s missing really is a good entertainment and maybe a games room like pool or air hockey. I’d give this hotel a 4.5 out of 5 But great atmosphere in the hotel everyone so helpful and friendly

Temu Riu. Not a 4 star, 3 at best. Food not Riu standard, hotel not Riu standard, pool needed cleaning, rooms a bit shabby, food requires some taste, Italian needs some Italian input. Come on Riu sort it out. As for the qualified electricians sorting the pool lights (that just floated about in the pool) they doubled as lifeguards and god help anyone that needed saving, more interested in topping up their tans .

The pool and lobby bar.

That the air con didn't work in the room. Food could do with some improvement.

We stayed for two weeks , from the minute we arrived to leaving we were made to feel welcome by all staff Some rooms could do with a bit of updating but did not hinder our stay rooms so clean comfortable and really big plenty space The gardens etc were beautiful well kept The food was so nice plenty for everyone to choose from We did the Moroccan restaurant absolutely delicious Amazing hotel staff definitely be returning

L’hotel jolie et propre, les serveurs très souriants, les animateurs tres gentille.

Les femmes du self pas de sourire sont pas aimables c’est dommage. Et pas trop le choix au niveau des aliments.

Rien

À l accueil pas accueillant du tout

Les piscines sont grandes et adaptés à tous les âges. Les enfants ont bien profité, même ma petite de 12 mois. Mon grand de 5 ans ne voulait pas rentrer à la maison. Il dit que c'est la meilleure piscine du monde entier :)

Le kids club est très mal géré. Aucune activité pour les enfants, Même les jouets sont limités. J'y suis resté un moment avec ma fille pour voir comment ça se passe et savoir si je peux y laisser mon grand de 5 ans. Finalement je ne l'ai pas laissé. Tout simplement parce que les personnes là-bas ne leur parle même pas. Il laisse les enfants jouer seuls, et les regardent à peine. Et il faut dire que les enfants qui y étaient s'ennuyaient beaucoup, comme s'ils étaient dans une garderie et attendaient que leur parents reviennent avec impatience. Pour avoir fait beaucoup d'hôtels all inn à Marrakech et ailleurs, j'ai déjà vu des kids club super où les coach faisait énormément d'activités pour les enfants toute la journée et où les horaires étaient bcp plus intéressants. C'est le seul point négatif de l'hôtel pour moi.

Personnel au top 👍🏼👍🏼

Pas trop d’animation pour les enfants, les repas ne sont pas top… on nous propose toujours la même chose le midi et le soir et pas de goût 😖

L’emplacement

Climatiseur fonctionne pas Frigo fonctionne pas

Le seul inconvénient c'est la chambre ne correspond pas à la photo proposer, je deve être aux RDC est je me suis retrouvé aux 1ere étage.

Bel Hotel propre doté d une belle piscine . Personnel agréable Chambres spacieuses et bien équipées

Restaurants pas à la hauteur plus proche d une cantine que d un restaurant pour ce genre de ressort. Il manque une salle de douche et un vestiaire pour se changer pour les départs tardifs le check-out étant à midi

We’ve visited the hotel as an all inclusive family of 3 (16 & 18yr old lads, plus dad). Staff have been excellent from reception to bar to restaurant. Very friendly, and well spoken English (far better than my rudimentary French). Room was spacious and clean. Aircon wasn’t great and fridge didn’t work. Both matters reported to reception and resolved straight away, with the offer of a room change if not satisfied. Good selection of food in the restaurants and sufficient for any kids with beige appetites. Drink selection decent too but expect measures poured by the eye. No point whinging. Just get two! Plenty of sun beds round the pool although when really busy you may need to get up early. The poolside staff did a good job of finding extra beds and parasols when busy. Pool really clean too.

Je suis déjà venue en 2024 et ce n'était pas du tout comme ça, l'hôtel s'est gravement dégradé. Cette fois, nous avions réservé 3 chambres et les 3 étaient pleines de cafards. On nous a proposé un changement de chambre le lendemain, mais le problème était exactement le même. L'état des salles de bain est déplorable : le bois est pourri, ce qui explique pourquoi les cafards s'y cachent. L'hygiène n'est plus du tout au rendez-vous

La nourriture était bonne. Le personnel souriant.

Les chambres manque d’un petit rafraîchissement. Le kids club avait pas d’activités pour les enfants.

Room not ready despite arriving after check-in time. Food options severely limited and poor quality. Coffee was awful. Flies everywhere and on everything, food and drink included. Staff largely unfriendly and some borderline hostile/rude. The animation team did a great job. Pool bar staff also made an effort. Grounds/gardens really pleasant. The pool is lovely but towels are awful and capped at 1 per head. Overall felt like a 3 star hotel not in the Riu Group. Wouldn’t return.

L’amabilité de tout le personnel allant du bagagiste , à la réception,les serveurs au restaurant, le personnel du bar, de la piscine, les femmes de ménages, les animateurs, le photographe tous ont été d’une gentillesse et d’une bienveillance extraordinaire.

À mon sens, il y a un petit effort à faire sur le programme d’animation, je dis bien le programme et non pas l’équipe, ils sont tous adorables. Voici quelques axes d’amélioration : -principalement : les shows, en été, les shows à l’extérieur à côté du restau Italien sont bcp mieux qu’à l’intérieur (ambiance estivale festive ) -dans les spectacles, on reste sur notre faim , ils sont tellement courts et pas assez travaillés , je m’attendais à mieux -avant le dîner , prévoir des jeux / quizz avant ou apres la liveband dans l’espace extérieur -la seule soirée à laquelle j’ai assiste et qui était digne de ce nom c’est la soirée gnawa à l’extérieur, (il faut prévoir plus de chaises) -le show des 4 participants était un peu trop décalé et pas adapté aux familles (lundi soir ), digne d’une activité en journée et pas un spectacle -en journée, rajouter plus d’activité et mieux les cadrer, comme le tir à l’arc par exemple, des cours de danse…

L'emplacement excellent

Personnel pas à la hauteur Aucun respect pour les marocains Bruit intense pendant la nuit au dessus C'est fait pour les étrangers qui en profitent amplement Je ne reviendrait jamais ni moi ni ma famille

L’hôtel est très beau, conforme aux photos, le personnel est adorable, toujours au petits soins. C'est calme et apaisant. La piscine extérieure est sublime.

Pas apprécier c'est peu être beaucoup. Les 2 bémols je dirais l'animation le soir qui est très calme, et la quantité d'alcool dans les verres là par contre ce n'est pas normal. Il faut être raisonnable mais là ce n'était même pas 1CL.

Just returned after a 10 day stay at this brilliant hotel, all the staff are extremely friendly and helpful. Rooms are very spacious and well equipped. This is our 3rd visit to this hotel and every visit they seem to have responded to comments to make your stay more comfortable and enjoyable. The entire outdoor pool area has been retiled and equipped with new sun beds and brollies. Air conditioning feels like it has been improved, tea/coffee making facilities provided in the rooms, and every day they leave bottled water in your room. It is good to have a safe in the room which is free of charge. Pool towels provided free. There are plenty of sun beds available. The food is good, you will always find something nice to eat. Hotel try to cater for all tastes, there are burgers, pizza, chips every day it doesn’t mean you have to have them every day. The Moroccan restaurant is great and gives you the chance to try local food, which we loved. A big thank you to Jamal who always went the extra mile to make our stay comfortable. We have read complaints about the measures of spirits, and yes they are meagre, but if you want an extra measure you can always ask. Soft drinks are as you would expect them, beers good and all the wines are excellent. On this visit we did see a few cockroaches in our room but we were on the ground floor and we assumed they had come under the door. This was never a problem for us, but some guests could get anxious about this. We used the complementary bus into the Medina, which is great., this can be booked at reception or on line. We would definitely return to this hotel as the staff really work hard to make sure you enjoy your holiday

Stayed here with my family for a short holiday. The hotel is amazing. It has the biggest pool I have ever seen and the grounds, pool area, hotel and rooms are kept in excellent, spotless condition. Bottles of water are provided in the rooms, along with a fridge to keep them cool. We had a super room set up where we had adjoining rooms but they still had their own door system. There was a lockable outer door with an internal vestibule before the room doors - great for older children to be given some space away from parents but not too far. The hotel has a relaxed vibe but there’s always plenty to do. The entertainment team work tirelessly to engage people but are happy if you also just want to chill. They are super friendly and happy and very talented - some amazing dancers! There are multiple restaurants and I cannot fault the food: lots to choose from, brilliant quality - we were never stuck for what to eat no matter how picky the diet as there is food from many different cuisines available. Food is practically available every hour during the day and then restaurant staff are really attentive and pleasant. There are multiple bars and again service and choice is good. The drinks around the pool side are served in plastic glasses but they are those really good quality ones. Never much of a wait at the bar and the pina colada cocktails are fabulous! Best of it is they don’t seem to overload the alcohol, which is really nice. Only a 20 minute journey from the airport but far enough away not to be bothered by planes. Close to the city centre and the hotel runs a free shuttle bus service into the centre. As for the price, we got an amazing deal with EasyJet which worked out at £100 a person per night for all inclusive in two double rooms - flights included. At that price it was a steal! I know we will definitely return here again.

La chambre, espace piscine, décoration

Le buffet était moyen

This was my third time visiting the hotel. This time was definitely the best experience so far. The food was even better. The condition in and around the pool was outstanding, after the refurbishment. The bar staff are so friendly and the restaurant staff were also outstanding. In particular, (I think this is how you spell it) Abdellatif who worked on breakfast and lunch always got our drinks for us and found us a table, he constantly went above and beyond and was also very kind. It really made our trip that bit better. The animation team were outstanding as usual, the genuine care and kindness makes a difference. They were always willing to ask if we had everything we needed, asked how we were and engaged in general conversation throughout the whole trip. In particular, Hatim, Hassan were extremely kind, and always went out of their way to make sure we were having a good day. However, the room was not as great. We had issues with aircon (we overheard many people in our block having the same issue) and it took over 4 times to ask reception for maintenance to fix this. My bed also broke and the same happened. The fridge was not very cold and that was never fixed. However, the cleaning service was great and the cleaners always made the bed decorative with flowers and a thoughtful touch. The food, best so far. There was plenty of choice, every meal. The food was always hot and the quality was great. The pool staff were very kind and helpful and were happy to help even when we didn’t ask for it. The atmosphere and vibe for the World Cup was also fantastic, it was a big feature. The gardens and grounds condition was outstanding and the ground staff work very hard. I will definitely be returning, of course.

Un club all inclusive magnifique et nourriture très variées... française, italienne et Marocaine. Très belle piscine et des animations tous les soirs. Je recommande

Rien

La piscine

La chambre les cafard les moustiques...

Le service

Ras

Très bien

L'obligation de réserver pour les restaurants marocain et italien. La limitation à une seule réservation par semaine. La qualité des plats n'était pas au rdv. Les spectacles le soir n’étaient pas intéressants, sauf le soir de l'Aïd où il y a eût des animations intéressantes et une vraie ambiance de fête.

Magnifique hôtel, avec l'impression d'être dans une véritable oasis tant la végétation est luxuriante. Les jardins sont superbes et parfaitement entretenus. Dommage qu'il n'y ait pas des photos sur leur site. L'établissement est très propre et la piscine est remarquable. Les chambres sont très spacieuses et disposent d'une excellente literie, ce qui rend le séjour particulièrement confortable. La formule tout compris est vraiment un plus. Mention spéciale également pour les petits-déjeuners servis jusqu'à 12h, un vrai luxe en vacances (1er service petit déjeuner avec grand buffet buffet, puis 2eme service petit déjeuner plus simple de 10h30 à 12h). Animations proposées toute la journée et en soirée. Plusieurs navettes gratuites font des aller-retour vers Marrakech. Taxi pour aéroport 15 euros,

Seul petit bémol : le SPA. Même si le personnel est charmant la FORMULE HAMMAM n'est malheureusement pas à la hauteur du reste de l'hôtel : - savon noir passé de façon superficielle - "enveloppement à l'argile", je n'appelle pas ça comme ça ... mais plutôt un petit badigeonnage, et encore ...) - Même le thé en salle de repos ... (thé classique, MEME PAS le thé Marocain à la menthe comme dans n'importe quel hammam même le plus simple) est en plus servi dans un GOBELET en PAPIER ?!? :-( Service vraiment décevant au vu de la qualité exceptionnelle de l'établissement. Ce type de service est beaucoup plus intéressant à l'extérieur de l'hôtel et il comprend en général le massage qui là n'est pas inclus. Vraiment à améliorer

Propreté, grande piscine, jardin bien entretenu, gâteau surprise offert pour l'anniversaire

Buffet quasi-identique entre midi et soir et répétitif tous les jours, avec un choix assez limité en comparaison avec d'autres hôtels du même standing même chose pour les activités: programme pauvre et très répétitif, heureusement que nous n'avons réservé que pour 2 jours! Personnel globalement sympa, sauf la personne qui était responsable du kids club samedi 20 juin (je n'ai pas retenu son nom) qui était désagréable limite impolie Côté confort de la chambre, ça c'est le pire: Nous arrivons à la chambre fatigués du voyage avec 2 enfants en bas âge qui avaient besoin de dormir, ni l'électricité ni le téléphone ne fonctionnait et comme l'hôtel est grand j'ai dû trimbaler mes enfants derrière moi jusqu'à la réception pour réclamer puis attendre l'arrivée du technicien dans une chambre ettoufante sans clim et quand il est arrivé il s'amusait a claquer la porte derrière lui a chaque fois qu'il rentrait ou sortait. Après Une heure avec des enfants en pleurs, le prob de l'électricité est réglé mais nous constatons que le réfrigérateur ou nous voulions conserver la compote de bébé ne fonctionnait pas non plus .. sans oublier que la qualité de la literie etait médiocre Bref, il y a bien mieux a Marrakech

O pequeno-almoço tinha muita variedade. Os funcionários eram muito simpáticos e atenciosos.

​There is a lot to love about this resort. The grounds are immaculately kept, offering a serene environment to relax in. The rooms are spacious, spotless, and excellently maintained by the housekeeping staff. Additionally, the pool area is wonderful, providing ample space and loungers even during a 37°C heatwave. The staff across the resort are friendly and incredibly hard-working. ​Unfortunately, the all-inclusive food and drink package fell far short of expectations. The cocktails and spirits are severely watered down—to the point where you would need to drink five or six to equal a standard single measure. The bar staff are strictly monitored, making it difficult to get a standard pour. ​The food quality was also disappointing. While breakfast was fine, lunch and dinner lacked variety, and items appeared to be reheated from day to day. There was also a persistent issue with flies landing on the food at the buffet and snack bar. Regrettably, both my partner and I experienced severe stomach bugs during our stay, which ruined a day of our trip. ​Rating the grounds and staff 5 stars, but the catering 1 star. A generous 3/5 overall.

Everything

L'hôtel est magnifique,on y mange très bien .

La connexion wifi n'est pas au top ....si non hors mis ça rien a dire

We've just returned home from a 7 night stay at the Riu Tikida Palmeraie Hotel and wanted to leave an honest review, having read conflicting opinion before travelling. I can honestly say we had a fantastic time! Yes the food is similar throughout the week... it was a little dry at times and not always piping hot, but we found something tasty to eat every night. The restaurant for the evening meal had a nice feel and the staff looked after us extremely well, topping up drinks and making sure we had everything we needed, before having to ask. There are flies about, but mainly around the outside bar or where people have discarded cups with fizzy drink in and nothing that you wouldn't get at home on a hot day. The grounds and pool are amazing and the gardeners and pool team are constantly working to keep on top of things. No issue getting a sun bed and parasols were plentiful. Our room was spacious, clean and tidy, with friendly maids who changed towels etc daily. The staff are what made the difference for us. Every member of staff we encountered had a smile on their face and genuinely wanted to help you. We felt extremely well looked after and nothing seemed too much trouble. They are a credit to the hotel. We visited the Medina which was amazing. You have to watch out for the mopeds in the tight alleys! If I'm honest, I was expecting to be hassled, but we were left alone to wander around, absorbing all the sights and amazing smells it had to offer. All in all it was a fantastic holiday, that didn't cost a fortune and exceeded expectations. We would happily return.

L’hôtel est INCROYABLE il est très grand avec plusieurs parties/ piscines/ terrains de basket, tennis/ salle de sport/ spa/ restaurants/ salle de spectacle et le paysage est SUBLIME etc… Le personnel est super bien veillant et surtout à l’écoute on a juste à ce présenter à l’hôtel et à partir de ce moment là vous vous occupé absolument de rien du début à la fin des vacances ils se chargent de TOUT ! Une petite pensé à Mohamed qui a été super avec nous vraiment rien à dire je reviendrais sûrement !! Les animateurs aussi sont top très sociable et serviable.

Plein de cafards et moustiques équipement oldy pas propre

L espace l accueil

Le restaut surtout le petit déjeunes