Be Live Experience Marrakech Palmeraie - All Inclusive

Tutto il personale

Tutto perfetto

les animateurs surtout la fille

Le personnel est super sympa

Chambre spacieuse et agréable, mais la propreté laisse à désirer. La gestion des serviettes de douche est également mal organisée et mériterait d’être améliorée.

Une personne à la réception s’est montrée peu professionnelle. Sa manière de s’adresser aux clients manque de respect et de professionnalisme : elle leur parle comme si elle s’adressait à des amis autour d’un café. Une attitude plus professionnelle et courtoise serait appréciable.

- The food was good but very repetitive.starf were good except a greedy man who book taxi for 300 Morocco currency which is only 200 to airport. That greedy man send away my taxi which I have booked for go to airport. Very bad and disgusting man. There is medical facilities for minor issues. They very helpful and gave me medicine for my son who is ill. Vomiting and diarrhea.

- Small pool and waterslides - Repetitive food - Flies in room - Barely any entertainment - Not worth the money

Tout

Tout

Le personnel est très serviable, la qualité de la nourriture et des repas, les chambres spacieuses et l'emplacement de l'hôtel

La piscine est très petite

Improve the diversity of the food

Amazing experience, lovely stay with my family in this fabulous hotel and the best staff ever. Never felt so welcome in any place before, special thanks to reception staff Abdellah who helped us with literally everything and was there for us every step of the way. He met and exceeded our expectations since day one. Couldn’t ask for better staff. We will definitely be back soon!!

Nulla

Unfortunately, our experience at Be Live Experience Marrakech was disappointing. The photos on Booking.com make the pool area look much larger and more spacious than it actually is. In reality, the pool is quite small and can become very overcrowded, which made it difficult to relax and enjoy the pool. We were also disappointed with the hospitality. Most of the staff were not as welcoming or friendly as we expected

La restauration

Les matelas celui qui s' occupé de l aqua gimet les animateurs ne sont pas au niveau. Les insectes et les mouches on n arrive pas à dormir

Je n'ai pas aimé du tout

Hotel médiocre

Trop de bruit le soir

Retard excessif du room service, des fois les chambres ne sont pas faites ils changent seulement les serviettes.

Ras

Ras

Nous avons passé un très bon séjour et nous sommes très satisfaits de notre expérience. Les repas étaient très bons et variés, l’ambiance était chaleureuse et agréable. L’endroit est à la fois calme et vivant, ce qui nous a beaucoup plu. Un grand merci à l’ensemble du personnel pour son accueil et sa gentillesse, notamment les serveurs, le personnel de la réception, les femmes de ménage ainsi que les barmans. Tous ont été très professionnels, souriants et attentionnés.

Le seul point que nous avons trouvé dommage concerne l’équipe d’animation. Nous avons eu l’impression que les animateurs communiquaient davantage avec les clients étrangers et participaient moins avec les clients marocains. Même pendant les activités, ils semblaient principalement faire le tour des groupes d’étrangers. Ce serait vraiment appréciable que les animations soient davantage inclusives et que tous les clients, quelle que soit leur nationalité, soient sollicités de la même manière.

Nous avons passé un très bon séjour et nous sommes très satisfaits de notre expérience. Les repas étaient très bons et variés, l’ambiance était chaleureuse et agréable. L’endroit est à la fois calme et vivant, ce qui nous a beaucoup plu. Un grand merci à l’ensemble du personnel pour son accueil et sa gentillesse, notamment les serveurs, le personnel de la réception, les femmes de ménage ainsi que les barmans. Tous ont été très professionnels, souriants et attentionnés. Les chambres propres et confortables.

Le seul point que nous avons trouvé dommage concerne l’équipe d’animation. Nous avons eu l’impression que les animateurs communiquaient davantage avec les clients étrangers et participaient moins avec les clients marocains. Même pendant les activités, ils semblaient principalement faire le tour des groupes d’étrangers. Ce serait vraiment appréciable que les animations soient davantage inclusives et que tous les clients, quelle que soit leur nationalité, soient sollicités de la même manière.

Le personnel et l’endroit

Les lits ne sont pas confortable

Équipe professionnelle depuis le 1er contact a savoir la réception jusqu'à houssekeeping.

Le contact avec le staff. Les serveurs Monsieur halim et monsieur abderrahman

Disappointing experience, especially in summer The check-in was a real issue: we had to wait around one hour before getting our room. The front desk staff were not particularly friendly or welcoming, which made the experience even more frustrating. During check-in and especially check-out. The pool is also quite small, and overall the hotel didn’t leave a great impression, especially for a one-night stay. I would avoid this hotel during the summer, when the heat and the check-in delays make the experience even less enjoyable. Unfortunately, not what we expected.

Un immense bravo au chef cuisinier ! Une cuisine raffinée, savoureuse et préparée avec beaucoup de talent. Chaque plat était un vrai plaisir. Merci pour ce délicieux moment et continuez ainsi, vous êtes au top ! 👨‍🍳

AVOID ‼️‼️‼️‼️ I have no idea how this hotel has good reviews. The hotel is awful!! Worms in showers, smashed glass, filthy, food and drinks inedible and like drinking chemicals. Snack bar is only open with very limited food especially between breakfast and lunch. They LIMIT bottled water. Everything about this hotel is appalling! Wasps nest at kids pool stinging children including my own, staff don’t care. Stained bed sheets, dried blood on beds, aircon useless, all the parasols broken and tatty. I mean the lists are endless! So many other people were complaining whilst we were there too. DEFINITELY DON’T BOOK HERE! Our one holiday of the year was totally ruined.

I had an amazing stay at this hotel in Marrakech! The hotel is beautiful, clean, and very comfortable, with a warm and welcoming atmosphere. The staff were friendly, professional, and always happy to help. A special mention for the cuisine — the food was absolutely delicious, fresh, and beautifully presented. A big thank you to Chef Aissa for his excellent cooking and attention to detail. Every dish was full of flavor and made the dining experience truly special. Overall, it was a wonderful experience from start to finish. I would definitely recommend this hotel to anyone visiting Marrakech, and I hope to come back again! 🇲🇦✨

Houda is such a lovely and kind lady. She is always warm, friendly and welcoming, and she makes the children feel comfortable, happy and well cared for. You can genuinely see how much she enjoys what she does and how dedicated she is to the children. Thank you for all your patience, kindness and hard work. You are truly appreciated 🌸💕

As soon as we entered the hotel, it was immediately noticeable how clean and well-kept the hotel was, this continued for the whole trip to an exceptional standard, there was always lovely cleaners cleaning throughout the days and evenings which made for a very pleasant experience. Check-in was a quick and smooth process. We arrived at around 10:30am and we were given our wristbands immediately to use the facilities and had our bags kept safe while we went and explored, ate and swam until the set check in time at 3pm. I did not get the lovely gentleman’s name who was on reception however, I began to feel unwell and he offered to have our room cleaned for us immediately at around 1:30pm so we could check in early which was a lovely gesture and extremely appreciated. The room was modern, gorgeous and well-kept with all needed facilities including a safe, extra pillows and duvets, clothes hangers, kettle with coffee, water in the mini fridge, body wash and shampoo. As we had a ground floor room we had a lovely patio area outside with 2 sun beds, chairs and a table. The only downside to having a ground floor room was the mosquitoes however when we informed reception they were able to immediately get someone in to spray the room which fixed the issue for the rest of our week long stay. The staff really went above and beyond for our entire trip, in particular the reception bar staff Houssain, Youssef and Achraf were amazing. Especially Houssain who made an extra effort with us and was such a lovely man, his drinks are amazing! The entertainment team were always very pleasant and always had a smile on their faces! There was plenty of activities to partake in, including, darts, belly dancing classes, Arabic lessons, poolside games, waterpolo, basketball and football. There was also ping pong tables and a pool table for use throughout the day and evening. The evening entertainment was in the outdoor theatre most of the time which was lovely and they set up a bar next to it in the evenings, starting with mini disco and then moving onto the main shows, which we watched a couple of and were just the standard shows you expect in an all inclusive hotel. The live band that plays by the pool on Fridays were fantastic and the pool party was also definitely one not to miss on Saturday evening. There are suggested dress codes for each night e.g. white, Moroccan etc. these are not compulsory but just a bit of fun! The food was much better than we were expecting, there were lots of options and plenty for picky eaters or children! My partner is a big meat eater and I am not so much but we both found plenty of options for breakfast, lunch and dinner each day and thoroughly enjoyed it! The snack bar next to the pool had amazing pizzas, burgers and paninis made to order, very good food there! There was a very large variety of drinks: soft drinks, beer, wine, non-alcoholic cocktails, alcoholic cocktails, whiskey and liqueurs. The cocktails were fabulous and always quite strong in alcohol if asked for whereas usually all inclusive can be quite weak! Amongst all the positives of the holiday we only had two small issues. The first being that the pool sometimes looked quite murky and could do with some updates as it was missing quite a lot of tiling in areas, but I expect the murkiness comes from the fact that there is one pool for everyone to share and lots of suncream! The second issue was the bath towels. They were taken away for cleaning at around 10am and not returned until almost 6pm, even when not used. We usually like to head up at around 4:30pm to shower and get ready for the evening so this meant we had to either use pool towels or keep a towel in the wardrobe to use the next day which was manageable but not ideal so the only suggestion we would have would be to change that system for ease of the guests. Overall, after being a bit nervous from reading reviews, we had an extremely positive experience at this hotel and would definitely return if we get the opportunity. Thank you for a lovely experience and excellent service it really does go a long way in making special holiday memories!

This was our second time staying at this hotel, and I have to say, it is still just as amazing as it was the first time we visited. As always, I want to give my honest thoughts and hopefully provide a fair and positive review of our experience. 🏨 Arrival We received a warm welcome from the reception team, who asked us to complete the required forms and pay the tourist tax, room deposit and towel rental deposit if required. There were no surprises here, as everything was clearly stated beforehand. We did have a slight issue with one of our rooms, as when we went to it, someone was already staying there. However, the staff dealt with the situation quickly and professionally, and one of our rooms was upgraded, which was a lovely gesture. 🛏️ Room Myself, my wife and our daughter stayed in room 1102 on the first floor, overlooking the pool. The room was clean, the beds were really comfortable, and housekeeping came in every day to clean and maintain the room. We had no issues at all. 🏊 Pool & Sunbeds This is probably the one area where I feel the hotel could improve. The children's pool area has recently been refurbished, which looks great, but the main pool is definitely in need of a little TLC, with quite a few missing tiles. As for the sunbeds, yes, you do need to get up early if you want to secure one around the pool. However, I don't think this is the hotel's fault unfortunately, it's just one of those things that happens at busy resorts. 🍽️ Restaurant I would like to say a massive thank you to Abdulaziz, who genuinely couldn't do enough for me and my family. He always had a smile on his face and was happy to help in any way he could. His service really stood out to us. Food-wise, there was always plenty of choice for adults. The only area I feel could be improved is the children's selection, as the options didn't seem to change very much during our stay. 🍹 Bar Well, what can I say about the bar staff? Housni, Youseth and Ashraf are absolutely amazing! They remembered me and my family from our visit last year, which was such a lovely touch. They always greeted us with a smile, and the drinks were consistently brilliant. A special thank you has to go to Housni, who made a special cocktail for my wife on her birthday. It was such a thoughtful gesture and helped make her birthday that little bit more special. ❤️ 🎶 Entertainment Compared with last year, I felt the entertainment team weren't quite as interactive, although I completely appreciate that it is a different team this year. At times, it felt like they stayed more with people they already knew rather than trying to get everyone involved. That said, the evening shows were fantastic and definitely worth watching. My only suggestion would be to have the children's disco a little earlier, especially for younger children. 🐝 A note about the wasps I noticed quite a few comments before our holiday regarding wasps. As someone who is allergic to them, I was honestly a little worried before arriving. However, I really didn't need to be. Yes, there are wasps around, but we found that they weren't really a problem. Simply keeping drinks covered seemed to do the trick, and we had no issues during our stay. ❤️ Will we be back? Absolutely YES! No hotel is perfect, and there are always little things that can be improved, but overall we had another fantastic holiday. The staff, the atmosphere, the food, the entertainment and the overall experience made it another memorable stay for our family. A massive thank you to everyone at the hotel for looking after us and helping make our holiday so special. شكراً جزيلاً لكم على مساعدتكم في جعل عطلتنا رائعة ولا تُنسى. ❤️ Thank you for helping make our holiday amazing and unforgettable. 🇪🇬❤️

We really enjoyed our stay at the hotel. Staff was absolutely amazing, respectful, friendly, and always willing to help. My daughter loved Kids Clubs with Rasha being enthusiastic and caring. Our room was right next to the pool with made it perfect to relax. The food was delicious and varied. I can't wait to go back!

Loved the services the rooms were great and the food was great the pool and all the facilities were great.They have a wonderful and very helpful PR Kadija she is awsome

We had a very nice family holiday and enjoyed our stay at the hotel. The room was comfortable and generally clean, although there is always a little room for improvement. The pool is on the smaller side and can get a bit noisy, especially during busy times. What really stood out for us was the kindness of the staff, especially Khadija from Public Relations. From the moment we arrived, she was welcoming, friendly, and always ready to help whenever we needed something. Our children became very fond of her, which made us feel even more comfortable. We are happy with our experience and would definitely consider coming back. Thank you to the team for making our family stay enjoyable! ❤️

This hotel was clean modern and exactly what you expect from 4 star hotel, but what makes its stand out was the staff. Every member of staff was polite, friendly, enthusiastic, respectful, go the extra mile to please. Shout out to Abdulaziz in the main canteen who made sure we never ran out of beer or wine, and went that little bit extra to make us feel special. The bar staff, Ashraf, Housni and Youseth, they made our holiday for us, always smiling, took extra care of us, took the time to learn what we liked and would be ready with our next drinks before we even ask for them. Thanks to these wonderful staff, we had the best holiday. Jas Matharu and Family

Came on 14th August staying for 10 nights, amazing staff, super friendly, everyone feels like family. 5⭐️ experience so far. Many more enjoyable times to come😁❤️ Thank you, Siham, mohamed of the pool towels, chinwi, walid ❤️

My stay at Be Live Experience Marrakech was truly a wonderful experience from beginning to end. The hotel offers a welcoming atmosphere, comfortable surroundings, and a great place to relax and enjoy Marrakech. A special mention goes to **Mimi from the entertainment team**, who brought so much energy, fun, and positivity to the experience. The entertainment activities were enjoyable and helped create a lively atmosphere throughout the stay. Also, a big thank you to **Tarik, the barman**, for his excellent service, friendly personality, and professionalism. His warm attitude made every visit to the bar even more enjoyable. Finally, I would like to thank **all the hotel staff**. Everyone was kind, helpful, welcoming, and always ready to assist. Their hard work and dedication truly made the stay more comfortable and memorable. Overall, I had a fantastic experience at Be Live Experience Marrakech and would happily recommend it to anyone looking for a relaxing and enjoyable stay in Marrakech. Thank you to **Mimi, Tarik, and the entire hotel team** for making the experience so special!

Le personnel son professionnel et surtout la réception et M Issa chef de cuisine

La piscine et très salle

Bon rapport qualité prix, le personnel est très serviable surtout les chefs de cuisines et tout le personnel du restaurant et de l’accueil

Les femmes de ménage un peu passives Le seul probleme de l’hôtel est la taille de la piscine Je n’ai pas pu me baigner meme pendant la chaleur de Marrakech en août , tellement la piscine est trop petite et il y a bcp de monde

Le personnel hyper dévoué (animateurs, serveurs, réception) merci à Abdellah d’avoir été réactif à mes demandes concernant la chambre , à Siham et Walid les animateurs pour leur énergie, leur professionnalisme et leur gentillesse !!! La navette à disposition pour aller au centre ville gratuitement est très pratique. Le restaurant à la carte (Patio Andalou, merci Ahmed) était excellent. Le fait d’avoir la possibilité de faire un petit déjeuner tardif de 10 à 12 au snack est un +. La variété de plats proposés au buffet, il y a du choix. Les cocktails sont très bons (merci à tous les barmans) Le snack est top et il y a beaucoup de choix salé franchement très bon pour un snack d’hôtel. Les soirées à thème chaque soir (surtout la pool party merci à Zag c’était vraiment trop trop bien) Le kids club est chouette pour les enfants et l’espace aménagé est très grand et bien agencé (pleins de jeux et d’activités top ma fille a fait de la poterie) L’hôtel est propre des agents d’entretien font le ménage toute la journée régulièrement.

La chambre au RDC pleine de moustiques malgré des prises et du produit mis par le personnel, mais nous avons pu avoir un changement de chambre. Le manque de transat/parasol à l’ombre. Il faut se lever TRÈS tôt pour espérer avoir une bonne place. La piscine (un peu petite et vite remplie de plus l’eau était trouble) Il faudrait prévoir une partie « goûter »pour les enfants par exemple des crêpes ou des beignets ou viennoiseries.. L’organisation du petit déjeuner est à revoir : > Les Msemens réchauffés, j’ai pu en avoir des neufs mais j’ai du en faire la demande à chaque fois > La queue pour les omelettes n’est pas bien définie et c’est vite le bazar sans compter l’attente qui est des fois un peu longue. Les serviettes dans la chambre sont récupérées tôt le matin mais les nouvelles n’arrivent qu’en fin d’aprem donc si on en a besoin en journée c’est embêtant.

Je suis très satisfaite de mon séjour. Le personnel était accueillant et professionnel, les chambres propres et confortables, et les installations très agréables. La nourriture était variée et de bonne qualité. L’ambiance générale de l’hôtel était excellente et nous avons passé un très bon moment en famille.

Rien de particulier à signaler. Mon expérience a été globalement très positive.

Le personnel, un grand merci à Abdellah de la réceptionner pour sa gentillesse.

Rien

Le personnel top, la piscine

Les moustiques partout

Nice location Pretty sound proof hotel doors/windows

More like a 3 star than a 4 star Hotel room doors don’t have peep holes - something small but makes the difference Only 1 pool for whole hotel Food was not the best, not the biggest selection for an all inclusive and desserts were mostly the same small selection every night

Currently part way through a 7 day stay and very impressed with everything. The rooms are spacious and clean. We have jack and jill style rooms with our two boys. Staff are friendly and can't do enough to make an enjoyable stay for all. Fun activities during the day and good entertainment at night. A good selection of food, and had a wonderful meal at the a la carte restaurant with Ahmed who once again was fabulous in making sure we had an excellent experience dining there, very impressed!

I had such a wonderful experience at Be Live. From the moment I arrived, the reception and guest services team made me feel genuinely welcome. They were friendly, professional, attentive, and always ready to help with a smile. The entertainment and activities team were fantastic. They brought so much energy, fun, and positivity every day, creating a great atmosphere for guests of all ages. A special shout-out to Mimi from the animation team, who was absolutely amazing. Her enthusiasm, friendliness, and positive energy made the activities even more enjoyable and helped make the whole experience truly memorable. What stood out most was the warm atmosphere throughout the resort. The staff clearly work hard to make every guest feel comfortable and included. Thank you to everyone at Be Live for making my stay so special. I would happily return and highly recommend it to others.

I had a wonderful experience at Be Live Experience Marrakech Palmeraie! From the moment we arrived, the staff were incredibly welcoming, friendly, and helpful. The hotel is beautiful, clean, and very well maintained, with comfortable rooms and lovely swimming pools. The food was varied and delicious, with plenty of options to choose from. A special mention goes to the entertainment team — they were energetic, professional, and always smiling, making the atmosphere fun and enjoyable throughout our stay. Everything was well organized, and the whole experience was relaxing and memorable. I would definitely recommend Be Live Experience Marrakech Palmeraie to anyone looking for a great family holiday or a relaxing getaway in Marrakech. We will definitely come back! ⭐⭐⭐⭐⭐

From the moment I arrived at Be Live Experience Marrakech, the pace seemed to slow down in the best way. The hotel strikes a nice balance between comfort and a laid-back holiday atmosphere. What stood out most wasn't just the facilities, but the genuine friendliness of the staff, who made every interaction feel personal rather than routine. The gardens and pool create a peaceful setting that's perfect after exploring the energy of Marrakech. My room was clean, quiet, and comfortable, giving me everything I needed to relax. The food wasn't just plentiful—it offered enough variety that every meal felt different, with a mix of Moroccan flavors and familiar international dishes. One of my favorite moments was sitting outside in the evening, enjoying the warm air while the entertainment added life without overwhelming the peaceful vibe of the hotel. It's the kind of place where you can spend the day doing as much or as little as you want. I'd happily return for another stay.

I had a pleasant stay at Be Live Experience. The hotel was clean, comfortable, and in a convenient location. The staff were friendly and helpful throughout my stay, making me feel welcome. The food offered a good variety, especially at breakfast, and the pool and other facilities were well-maintained. While the evening entertainment and check-in process could be improved, these were only minor issues. Overall, it was a relaxing stay with good value for money. I would recommend Be Live Experience to anyone looking for a comfortable and enjoyable holiday.

I had a great stay at Be Live Experience. The hotel was clean, the rooms were comfortable, and the staff were always friendly and helpful. The food offered a good variety, but the highlight of my stay was the entertainment. Mimi brought so much energy and made every activity fun, always making guests feel welcome and included. Overall, it was a wonderful experience, and I would happily recommend this hotel.

Abderafiaa was showing very good service when serving on the snack bar and very friendly when serving drinks and food

Exelent animaction team especialy Siham, nice hotel and place to stay. Show every night. Clean. Tasty food.

The hotel atmosphere was very nice, the staff were super friendly and fun, especially the entertainment staff. The food was good and the bar staff were excellent.

Very clean hotel, staff are excellent and can’t do enough for you. Food lovely and entertainment great.

Booked Be Live Experience Marrakech and came away genuinely impressed. The rooms are the first thing worth mentioning — spacious, spotlessly clean every day, and quiet enough to actually sleep, which isn’t a given at a resort this size. The staff, though, are what lift it. They went out of their way more than once, and it never felt like performance. Requests were handled quickly and with minimal fuss. Would recommend.

Well travelled in North Africa this is definately the best hotel & AI experience we have had. In the words of my 7 year old GD excellent pool, staff, kiddy disco & shows and the food is amazing the 4 stars at the front should read 6 stars. Wholeheartedly agree with her been such an amazing experience. Massive thanks to all the staff

We have just came home from a week at the resort and had a great family holiday. Location was good as 20 mins shuttle to the centre. Atmosphere was good, family friendly so it was a safe environment. Our room was lovely however needed a little love and care as there were paint marks and stains around the room. The floor also needing a good mop, but over all cleanliness was a 8. Food was nice however, I am a fussy eater and so our my children so we ate out three times during our stay. This was great to see the city. I would like to see more chicken options and maybe more children’s options. The free shuttle into town was great and our family used this several times during our stay. Pool is a good size however has a few different levels. Myself, husband and daughter (8) fell in the same area of the baby pool. Even though the pool has mini bollards, we all still slipped. Suggestions would be to paint these a different colour. Noise levels were extreme during the day and evenings by the pool. My toddler struggled to sleep in the afternoon and evening as music was blasting until 23:30. We were situated at the very end of the resort and filmed it to show reception how loud it was with the door closed. They have two entertainment areas therefore there is no need to party round the pool which is where the rooms are located. My children and niece and nephew loved the kids club especially Rachida! She made all the children feel welcome and took time to get to know them. I would definitely return if them small issues were resolved. This holiday was value for money.

We arrived Friday and so far having a great time. Siham one of the entertainment team has been amazing soo friendly and attentive. All staff have been amazing but she’s really stood out for us. So welcoming thank you.

We are here now and just want to update people. We are having a great time here. All staff are so lovely and welcoming and the biggest shout out to Siham wow this lady has gone above and beyond for us .

Rooms nice, modern and spacious. Cleaned well everyday. Staff were sooooo friendly and made the stay really nice, especially Mohammed, Brahmin and Abdul behind the snack bar who always made sure we were comfortable. Service with a smile!!!!

We have just got back from a week here as a group of 5. For the price there is no complaints at all. The pools were clean, and great for our little one. The pool has loads of space for non swimmers and didn’t seem too busy. We always managed to get sunbeds and a brolly and if non available, staff would happily grab one. The rooms were lovely and clean, a few people were having problems with mosquitos on ground floors but we just kept lights off, blocked under doors with towels and had no issues. A slight issue with the bathroom towels as they collect early morn and return late afternoon so if you want a midday shower just refuse towel collection or ask reception for new ones and they will grab you some asap. Bar staff and restaurant staff were great. Food was really good for a buffet, always hot and replaced really promptly. Always something to eat for picky eaters and kiddies. We used the free shuttle into the markets too which was a great addition, even if we did forget the return place and need to get a taxi (no fault of the hotels). Kids disco and entertainment were all really good, for both kids and adults, not repetitive at all which is rare! Stayed in various all inclusive resorts and this is definitely one worth the money.

El equipo y show de animacion increible

Ambiance et le show

Les lits

Pool area

There is so much management dirty rooms broken beds

Trs bien pour un séjour en famille

L escalier dans le duplex trop risqué pour enfant

Too many mosquitoes

The pillow was full with blood

I had a wonderful stay at Be Live Experience Marrakech Palmeraie. The hotel is beautiful, modern, and exceptionally clean, with spacious rooms and excellent facilities. The pool area was relaxing, and there were always plenty of sun loungers available. The staff were incredibly friendly, welcoming, and always happy to help, making the whole experience even more enjoyable. The food offered a good variety, with something different each day, and the all-inclusive drinks were great. Although the hotel is a little outside the city centre, this made it peaceful and relaxing, and taxis into Marrakech were easy to arrange. Overall, it was the perfect place to unwind while still being close enough to explore the city's attractions. I would highly recommend Be Live Experience Marrakech Palmeraie to anyone looking for a relaxing all-inclusive holiday and would definitely return.

Modern facilities and comfort. They also have electric vehicles recharging which was a big plus. Beautiful duplex room. Food and beverage stands active all day in case you missed the buffet.

Small resort with a very small pool and limited buffet.

Un magnifique hôtel idéalement situé, mais surtout une expérience humaine incroyable. Le personnel est aux petits soins et d'une bienveillance rare. Je remercie spécialement la merveilleuse personne Lalla Khadija Tizaf la RP qui était plus qu'aux petits soins, dotée d'un professionnalisme surprenant et d'une disponibilité, d'une gentillesse et d'une bienveillance inébranlables. Un remerciement particulier à Housni, Achraf, Youssef, Abderrafie et Brahim qui ont illuminé nos journées par leur professionnalisme et leur bonne humeur. Merci pour ce séjour parfait, l'hospitalité marocaine dans toute sa splendeur !

Hello, A wonderful hotel with very clean rooms. The best thing about it is the amazing staff who work there. I would especially like to mention Charaf, Hosni, Youssef, El Mehdi, Ibrahim, Amine, Fatima Zahra, Simo, Chinoui, Walid, zakaria and Mourad for their kindness and excellent service.

Nice hotel, very isolated, friendly staff,awful food apart from snack bar but be prepared to wait, we waited 1 hour and 40 minutes one day as there isn't enough staff and they would rather serve the people who tip them first, awful entertainment, Souks nearby just wanted to rip you off, hassling you all the while, I was spat at as I didn't want to pay £80 for a cheap metal bangles which I got for £4 elsewhere, couldn't wait to get home, glad we only went for a week

Very nice hotel. All the staff were friendly and helpful. Waiters at meal times were great, as were the bar staff and the cleaners. They seemed proud of their hotel, and kept it very clean. Time keeping was excellent - if something was due to start at 7pm, it started at 7pm. Room was beautiful - duplex room over 2 floors, with shady balcony (room 2137), and quiet as away from the pool. Pool itself was fine, with plenty of sunbeds. Pool staff were helpful with beds and table tennis equipment. Entertainment was ok, and excellent some nights. Highly recommend the pool party fire show. Free bus to the city was useful as the hotel isn't near anything. We also got ubers to places. The food was nice, and plenty of choice. It could be laid out better, and have show cooking to improve further, e.g. have a person cooking prawns for you. The bread was great - a bit more cheese/cold meat at lunch/dinner would be good. There were some flies at the pool bar, as you'd expect, but this is the first holiday I've been on where I never got bitten. It was very hot whilst we were there, and most customers seemed to get sunburnt - i'm happy to say we did not! All in all, a good holiday in a great hotel.

Alt var fantastisk! Servicen var helt topp, personalet var vennlige, profesjonelle og alltid klare til å hjelpe. Maten var veldig god, fersk og smakfull, og baren hadde et flott utvalg med en hyggelig atmosfære. Jeg vil spesielt takke Yousef fitnes coach som var en av de beste. Han var veldig hyggelig og hjelpsum samy alle andre også men meste Yousef..nå har jeg anbefalt videre stedet andre familiemedlemmer, Yousef gjorde alt for at vi skulle få en flott opplevelse. Hele teamet fortjener ros for sitt engasjement og gode service. Jeg kommer definitivt tilbake, først og fremst på grunn av det fantastiske personalet. Tusen takk til alle

Emplacement

Confort de literie Choix de la nourriture

A lovely hotel, the rooms were clean. A nice big pool, they had various activities on a daily basis. The food was very good especially breakfast which had a variety of choices. All staff were very helpful and accommodating. They also provide a free shuttle bus to take you into the city. Last but not least, the gardens of the hotel is truly amazing the gardeners truly work hard on the upkeep. I would definitely recommend this hotel.

- L'ambiance quotidienne - Staff et accueil - Propreté - Cuisine

- Important : Qualité de la literie à améliorer (bcp trop souple, on dort dans un fossé! ) - Quelques erreurs du room service (Retirer les serviettes utilisées sans les remplacer par des propres, à 2 reprises)

Personnel sympa et accueillant. Activités variées toute la journée. Nourriture très bonne et variée.

Le service réservation n’est jamais joignable par téléphone. Si vous ne répondez pas au téléphone, ce n’est pas la peine de l’afficher et laisser les clients appeler sans décrocher. J’ai du appeler plusieurs jours pour avoir la confirmation de réservation

I had an amazing experience at Be Live! The atmosphere was vibrant, and the entertainment truly made the stay unforgettable. A special shoutout to Mimi, who is an excellent entertainer full of energy, charisma, and always making sure everyone is having a great time. Mourad was also fantastic and brought so much fun and excitement to every activity. Chinwi, Oualid and Rasha are very good as well, always with smiles. Mohamed from the entertainment box did a great job too, helping create memorable moments throughout the stay. I’d also like to recognize the bar staff “Ayman, Housseni, Youssef, and Ashraf” who were incredibly friendly, attentive, and professional. They really enhanced the overall experience with their great service and positive attitude. Overall, Be Live exceeded my expectations, and I would definitely recommend it to anyone looking for a fun and enjoyable getaway!

It was really clean and staff were lovely

A great affordable family hotel. If you are travelling to this hotel looking for luxury or relaxation this hotel is not the one but for families, basic comfort and food it’s good. We travelled as a group of 10 and had a good time. The hotel is small so during our 7 night stay we did use the free shuttle provided by the hotel to travel to the medina a few times. Overall the hotel grounds are clean, the food is average could do with a few more meat options of an evening but for the price we paid we can’t complain and we did also eat out in Morocco which I would recommend because there are some amazing restaurants. There are a lot of wasps around the snack bar and pool area which are very off putting. Although they don’t bother you and are more interested in your drinks it’s hard to enjoy a beer on the sun lounger or at the snack bar without them harassing you, a member of our party also got stung by one and the hotel did provide a cream for this free of charge. The rooms are basic and clean but be aware a lot of mosquitoes. The cleaners leave the doors open whilst cleaning so that’s what the mosquitoes enter. Overall had a lovely time the staff are lovely and a credit to the hotel.

We had a fabulous holiday Hotel was great with good food choices Staff were attentive but not over the top

Le personnel du restaurant

Le personnel de l'animation se comporte avec discrimination , les matelas pas confortable

Alle måltider var gode og mat for all aldersgruppe. Personale var hyggelige. Komfortabelt Følget velkommen Kan overnatte igjen.

Ingen ting

We arrived after a 3 hrs delay and check in couldn't have been better, gave us a band and sent us straight to dinner before it closed and said come back after to do paperwork. The hotel is great, clean and staff are very helpful, polite and very friendly. The food is good, great selection and very tasty plenty to chose from. The duplex rooms were great have is so much space and 2 bathrooms is a bonus when on holiday. Kettle and fridge in the room which is a bonus when needing to keep milk cold and reheat later. Pool areas were nice kids pool and splash pad were a good touch. Only advise is to take a keep cool water bottle or cup for drinks as temperature is do warm the ice melts fast

This my second time in this hotel but This time was one of the worst all-inclusive hotel experiences I’ve had, and I would not recommend this hotel.

The buffet was extremely disappointing. The food lacked variety, and it was obvious that many dishes were simply recycled from previous meals. The quality was poor, repetitive The evening entertainment was equally disappointing. with very limited activities and boring shows that failed to create any enjoyable atmosphere for guests. Entertainment staff need to be more welcoming and friendly our room wasn’t properly prepared. Towels were missing, pillow covers were not provided, and the complimentary water was never refilled as expected The most disappointing part of our stay was the customer service. When I called reception to report an issue ( lack of umbrellas at the pool ) the receptionist was rude and completely unprofessional. Rather than listening and trying to resolve the problems, he spoke in an impolite manner that made me feel like my concerns were an inconvenience.

La diversité des plats proposés, qui conviennent aux adultes comme aux enfants La bienveillance du personnel, notamment Mohamed aux serviettes de piscine et aux femmes de ménage Les différents espaces de piscine pour les enfants

L'horaire du buffet déjeuner à 13h

Our first time at this hotel and it was a good experience we had a good time with the animation team they were soo good and active I recommend

had a great experience at Be Live! The entertainment was excellent and always full of energy. The pool parties were amazing with a great atmosphere, and the cocktails were very good. Overall, a really enjoyable stay that I would definitely recommend!

The staff here truly make this hotel great. From the housekeeping, bar staff, dinner waiters, cleaners, receptionists etc. Staff are so friendly and do an absolutely fantastic job! A lovely effort was made with the world cup. A la carte restaurant is fantastic don't miss it if you have the chance!

Le personnel était très respectueux piscine propre pas de bruit la nuit 😀

Manque de place extérieur pour manger bruyant à côté de la machine à eau

We stayed at the Be Live Experience Marrakesh from 19th to 24th June as a family group of 7 adults. While the hotel itself looks really nice and the rooms were lovely, our stay was unfortunately let down by inconsistent service, poor communication, and logistical issues. Location & Shuttle Service: On a positive note, although the hotel is situated quite far out from the centre of Marrakesh, they do provide a free shuttle bus there and back. We found this incredibly helpful and convenient for getting around as a large group. Reception & Management Issues: The reception staff were very hit-and-miss. We had a particularly poor experience with a staff member named Mehdi. We were repeatedly told to return to reception at specific times for requests, only to be told on arrival that nobody had said that. When we inquired about a late checkout the day before departure—as previously instructed—Mehdi became argumentative and muttered something under his breath in his own language. This was raised with the manager. Furthermore, we paid 500 MAD for one late checkout room because we were told no others were available. When discussing Mehdi with the manager, she claimed she couldn't find the payment we made to her colleague the day before—yet, as a "goodwill gesture," she suddenly managed to find us a second late checkout room, despite previously claiming the hotel was fully booked. The lack of transparency and organisation was incredibly unprofessional. The Towel System: The hotel promotes a water-saving initiative, asking guests to leave towels on the bed if they need changing. This was completely ignored by housekeeping. Even when we deliberately left towels to dry on the balcony or kept them off the bed to reuse them, they were taken anyway. To make matters worse, towels were removed in the morning and not replaced until late afternoon or evening. In 37-degree heat when people want to shower throughout the day, this is completely unacceptable. Food & Mislabelled Allergens: The food itself was good, but the labelling was awful and highly risky. For example, a dish labelled "Tomato Salad" actually contained tuna or meat upon closer inspection. There was no mention of these ingredients on the labels. From an allergy and dietary requirement perspective, this is incredibly dangerous and needs immediate attention from management. Unexpected Deposits: Be aware that the hotel charges a deposit on arrival (around £40 per room, used for towel tokens) which was not clearly communicated on the TUI website. This is on top of the local city tax. They will not hand over the room keys without it, so it needs to be made explicit to guests beforehand. Room Security & Pests: When cleaning the rooms, the housekeeping staff leave the doors wide open. Because of this, we had to clear out mosquitoes and bugs from our rooms every single day, which is far from ideal. The hotel is also overrun by bugs.. it's impossible to eat and drink outside without being attacked by wasps. The Spa: We were promoted a spa service within the hotel, which actually takes place at their sister property, the Be Live Collection. The service and value for money were absolutely not worth it. When we highlighted our disappointment to our hotel, they simply tried to distance themselves, claiming they "aren't part of that hotel," despite promoting it to us in the first place. Summary: The property has great physical potential and the free shuttle is a great perk, but the management, staff training, and attention to detail are severely lacking. If you book here, be prepared to push hard for basic service and double-check all food labels.

We had a great stay at Be Live Experience and was virtually stress free. On arrival the reception staff were lovely and helpful, I’d seen a couple reviews mentioning rude reception staff but I can’t say that was my experience. We didn’t utilise the free shuttle bus or have any room issues so other than checking in and out, we didn’t really use the front desk. Only time was to see if they could swap our large notes for small but unfortunately they couldn’t, which is something to note if you’re travelling as smaller notes are ideal for tips and haggling. The bar and restaurant staff were lovely - It was my birthday when we went to the onsite restaurant and a big fuss was made and it was such a nice way to end a really nice meal. The bar staff outdoors were always so friendly and helpful and the inside bar made really nice cocktails based on what I said I liked, rather than the ones just listed which was a nice touch. I thought the food was lovely, my partner who is a little pickier found some lunch / tea times a bit more difficult but they have a snack bar that provides all the beige foods you may want! There are also plenty of pastas, pizzas, salads etc on in the buffet too. Our room was lovely and clean, I do agree with some reviews about the towel system being slightly frustrating - if they clean your room you don’t get your fresh towels until later in the day so if you want a mid-day shower you’re a bit stuck! Only other downside was our drain did have a rather strong drain smell which was made worse when we used the shower but it did look like they were doing something with the drains and reception were lovely and apologetic about it and seemed to take it on board. The pool is fantastic, really spacious and different areas great for kids and the main section is deep enough to swim properly. Only thing I would say is, as fun as the water polo is, I would’ve liked to see different activities on different days. And perhaps a second pool table inside as it was often in use. Overall we had a great holiday and I would definitely go back. :)

★★★★★ The Best Hospitality We Have Ever Experienced We’ve been fortunate enough to stay in some wonderful hotels around the world, but one person has genuinely set a standard that we don’t think will ever be beaten. Akram is, without question, the greatest member of hotel staff we have ever had the pleasure of meeting. From the very first moment we arrived at Be Live Marrakech, he welcomed us like family rather than guests. Every single day, without fail, he greeted us with the biggest smile, remembered everything about us, checked in to make sure we had everything we needed, and somehow made every interaction feel personal and genuine. What makes Akram so extraordinary isn’t just that he works hard—it’s that he truly cares. You can see it in everything he does. Every guest is treated as though they are the most important person in the hotel. Nothing is ever too much trouble, and he delivers service with such warmth, kindness, pride and professionalism that it leaves a lasting impression. People often say that staff “make a holiday,” but in our case, that couldn’t be more true. The hotel itself is fantastic—comfortable rooms, excellent facilities, lovely food and drinks—but if we’re honest, the reason we’ll remember this holiday for the rest of our lives is because of Akram. He transformed what would have been a great holiday into one of the most memorable experiences we’ve ever had. We’ve stayed in five-star hotels, luxury resorts and all-inclusive hotels across different countries, yet we’ve never experienced service that comes anywhere close to this. It’s incredibly rare to meet someone who is so passionate about making people happy and who takes such genuine pride in their work. To the management of Be Live Marrakech: Please recognise what you have in Akram. Staff like him are incredibly rare. He is worth his weight in gold and is the type of person who builds loyalty, creates unforgettable memories, and gives guests a reason to return year after year. He doesn’t just represent your hotel—he elevates it. Akram, thank you from the bottom of our hearts. Your kindness, humour, professionalism and genuine care made our holiday truly unforgettable. We arrived as guests, but because of you, we leave feeling like friends.

Nice enough for a quick break! Am leaving today. A would rate it a good 3 star! Cheap and cheerful. Small hotel on small grounds. This is not a luxury hotel. It’s basic but nice. Overall clean but housekeeping below par! Had to call reception for loo roll’s - housekeeping promised to re-stock but 24 hours later didn’t! Towels were taken away and not replaced? Again called reception and got bath & hand towels about 5 hours later! Housekeeping has really let this hotel down! Grounds however are very clean and the staff are working hard. No water replaced in my room during stay but was able to go to bar and collect some so not a problem. Food not great in buffet. But in fairness it is not catered towards the English which is fair enough. We ate out 50% of stay. Snack bar is fine for lunch! I’ve had a nice time. Staff are very nice. But I wouldn’t return. Have stayed in much nicer hotels in area for same price. Do not be put off by this review if you have booked. It’s nice just not wow!

Was not the best experience here. The reception staff are not the best and should have some more training in my opinion, We arrived with 14 in our party on separate dates and various countries to be told that they had transfered some of our party to the other hotel across the road and that if they wanted to visit this side of the hotel, it would have to be paid for. We even had an email stating that we could use both from the hotel saying it was allowed, but we were ignored. After that, we paid and left it at that - our other party was at another hotel so they had to pay also, again no problem. The food and beverages at this hotel were very substandard and left most of us having salads and ordering from fast food places, which is not what you want on an AI holiday. It was my mum's 70th, so we made the most of it - thankfully the entertainment staff and the bar staff made our stay at the hotel. A wonderful addition to this hotel is the gift shop inside, which is run by a wonderful family, and they have some amazing stuff, and we were all welcome into their store at all times. If you are travelling here, I would look around at other hotels; my brother stayed elsewhere for less, and their hotel was amazing. Also, make sure you check your deposit for the room and the towels, as I gave all my receipts, as I had 6 towel tickets on my card and was told it would be transferred. I decided to double-check, as I had not been given any receipts, and the lady decided to then process each one whilst I was there and gave me the receipts. Had I returned to the UK I doubt it would have been so easy.

Propre , personnels agréables et à l’écoute . Navette gratuite pour le centre ville . Buffet varié et bon . Animation nocturne agréable . Séjour très agréable.

Rien .

La propreté des lieux , le personnel hyper souriant et accueillant. Mention spéciale au cuisinier Saïd , la diversité dans le buffet . Petit déjeuner au top . Une salle de sport pour les sportifs avec plusieurs appareils donc génial . L’hôtel est un peu loin du centre du coup top d’avoir une banque , un restaurant et une boutique au même endroit .

Lorsque nous sommes arrivées , la chambre qui nous avait été donnée était déjà attribuée du coup il y avait un peu d’attente… Bien lire les conditions si vous réservez via booking taxe d’une quarantaine d’euros à prévoir en plus ainsi que la taxe qui sera rendue en fin de séjour .

Activités, Personnel très accueil soucieux du personnel, Taille de l'hôtel excellente, Piscine

Variété du buffet (redondant)

Everything

Location

rien

le service accueil cafards dans la chambre une seule petite piscine nourriture

Personnel sur place, Snack, Grillades

La taille de la piscine : trop petite, peu d'animation pour les Ado

C’était parfait pour notre petite famille, nous y avons très bien mangé, le personnel est au petit soin! Nous y avions la chambre avec mezzanine donc top avec bébé qui dormait en bas dans un lit parapluie!

RAS

Chambres spacieuses et propres Lit confortable

Nous avons été assez déçus par notre séjour. L’hôtel annonce 4 restaurants, mais il s’agit en réalité d’un buffet, d’un snack autour de la piscine, d’un seul restaurant à la carte (accessible gratuitement uniquement à partir de 4 nuits et sur réservation la veille) et le 4ᵉ « restaurant » est simplement le bar. À notre arrivée, aucun véritable check-in ni explication sur le fonctionnement de l’hôtel ne nous a été donnée. L’établissement est également très bruyant. À noter aussi : une caution de 20 € est demandée par serviette (et non par chambre), et le distributeur de l’hôtel applique un taux de change très élevé.

Comida

Colchão e equipa de limpeza muito insistente

Tout était super nourriture extra énormément de choix

Piscine petite