Eurostars La Pleta

Petit déjeuner très varié Système de navettes qui mène de l’hôtel à un télésiège Bagages installés en chambre à l’arrivée et inversement pour le départ

RAS

Es desayuno muy rico

La pasta q cene a la noche en el restaurante; estaba mal cocinada

The hotel staff were in credibly friendly and helpful. I have never stayed at a hotel with such an amazing service - the reception staff, the transport people, the spa receptionist and the ski hire shop. I also broke my ankle and they let me have the room until 2pm with no extra charge (& it was a Saturday)

There was one lady on breakfast duty who was helpful but didn't ever smile and seemed miserable. I only mention it because everyone else was so friendly and smiley!

El desayuno muy variado y de calidad Atención del personal excelente

Todo muy bien, se cumplieron todas las expectativas

La amabilidad del personal es excepcional, se adaptaron a nuestras peticiones y se volcaron en ir un paso mas allá para sorprender y hacer mejor nuestra estancia. El desayuno es fantástico, y tanto el shuttle para ir y volver de las pistas, como el servicio de guarda-esquis funcionan muy bien. Muy recomendable para unas vacaciones en familia.

La conexión wifi es lenta. El precio al Spa me resulto elevado y decidimos no usarlo al final. La zona de la piscina climatizada es correcta sin mas.

Amabilidad y personalización excelentes

L’emplacement , le bagagiste

L’accueil, le spa pas accessible, certains serveurs

Maravilloso el Personal del hotel sin excepción

Todo me gustó. Repito seguro

Excelente

A predisposição dos empregados do hotel.

Poucos transfers para levarem hóspedes as pistas, mau funcionamento do WI-FI, e temperatura instável dos quartos

Tout était parfait. Le personnel est aux petits soins et très attentif.

Dommage qu'il fasse beaucoup trop chaud dans les espaces communs mais également dans les chambres.

Le fumoir , le salon , et restaurant , la navette pour aller skier , la location de ski dans l'hôtel

La température de la chambre pas assez chaud , tâche sur moquette de la chambre , le voyant de la télé en pleine nuit trop lumineux

Super

breakfast was buffet and eggs a la carte

El personal del hotel excelente. Y el hotel muy acogedor y estupendo

El personal del hotel excelente

Todo

Nada

la ubicacion buena comida deliciosa hambiente relajado trato profecional

.

La atención del personal, las maravillosas instalaciones, desayunos y cenas.. es un hotel para volver si n dida

La habitacion podria ser un poquito mas calida (hacia mas calor en el pasillo que en la habitacion) La piscina del spa también debería ser algo mas calida

The reception staff spoke good English and were very helpful with our questions. The food offered in the restaurant is generally quite nice, sushi in particular was delicious given the location. The ski rental was conveniently located in the hotel.

Overall, we felt that the level of service did not meet the expectations typically associated with a five-star hotel. Upon arrival, there was no introduction to the property or its facilities. We had to ask for basic information individually—such as the location of restaurants, ski lift access, return transportation, and dinner times. Communication was another challenge. A number of staff members, particularly within the restaurant team, spoke limited English, making it difficult at times to convey our needs. On one occasion, we requested the dessert menu and waited several minutes, only to be presented with the bill instead. Some staff also appeared inattentive. During the New Year’s Eve gala, a waitress handing out appetisers skipped our group entirely. While we recognise that the staff may have been overworked, as guests paying peak-season rates, we would reasonably expect a consistently high standard of service.

The staff is great, the hotel location is perfect for skiing and the cleaners do a good job

Old rooms with old very soft madras, not very well insulated so room felt cold. Not impressed by the quality of food offered in the restaurants or room service

la restauracion es excelente

demasiado cargo para lo que ofrecen las habitaciones que estan anticuadas y son pequeñas.

10/10 c’est la deuxième année que nous venons et pas la dernière!

Honnêtement rien.

Todo estuvo muy bien. El personal es excelente y siempre súper predispuesto a ayudar. Queremos destacar especialmente a Ian y Joan, aunque la verdad es que todo el equipo fue increíble, aun sin saber los nombres de todos. Sin dudas, un lugar al que volveríamos.

L’accueil était très agréable, le petit déjeuner copieux, le service impeccable et la chambre confortable et bien entretenue.

Le service de navette : ils sont rapides pour nous déposer, mais pour venir nous récupérer, nous avons attendu plus de 30 minutes chaques jours.

The staff were exceptional, even when the hotel got super busy. No extra charge for Spa use. Very attentive with transfers up to the ski lift. Concierge was excellent. Nice little extras like sweets in the room, popcorn at apre, Commentary welcome drink etc.

It’s a dated hotel - which normally we wouldn’t care about but they couldn’t turn the in floor heat off.. so it was too hot to sleep. We also had a small queen bed - which again, normally is fine if it’s comfortable, but this bed was not- way too springy with a hard ring around the top. Part of the reason we booked this hotel was to use the Jacuzzi which was of course not working.

La localització, les habitacions i el bufet lliure d’esmorzar El tracte del personal de l’hotel, també

Volem deixar clar que NO son queixes, sino SUGGERIMENTS: - Feia molta calor a l’habitació i no podies regular la temperatura - A l’habitacio no hi ha penjadors habilitats per poder deixar la roba humida d’esquiar (pantalons, anorac) - Estaria bé disposar d’aigua potable per beure a l’habitacio sense cost afegit - La persona encarregada de la sala de menjar del vespre tenia algunes mancances, en la informació que proporcionava i en el tracte

Excellente ambiance. Personnel et directeur aux petits soins .

Gorgeous space. The inside of the hotel has to be beautiful ~ it is on a switchback and there is no outdoor area. Just in front of the hotel are a bunch of recycling bins which are ugly. The staff and service was excellent. Breakfast amazing. The room was too hot; the bed was pretty hard. Thankfully had good pillows. Overall I liked my stay. I wish I could have slept better.

We have just enjoyed 4 nights at Eurostars La Pleta and had a fantastic trip, we have stayed in a few other hotels in the local area but haven’t been particularly impressed, well Eurostars was a breath of fresh air! Wow the hotel is beautiful. All the staff were friendly and helpful and spoke good English, our room was really lovely with beautiful views of the mountains. It was clean and quiet and we loved the fresh water and treats left in our room every afternoon! We had a balcony with chairs which was great but the only thing missing was a little side table for drinks outside? The ski staff were great and helped us with all our gear, and being able to just jump into a shuttle when we are ready to go and two minutes later be at the ski lift is just an absolute winner. The breakfast is amazing , literally everything you could want and set you up for a good day of skiing. The communal areas are so cosy with an open fire and comfy sofas. We are already planning dates for a trip back next year!

This hotel is perfectly located near the ski lift. Hotel provide a handy on demand shuttle bus up the hill which takes 2 mins and the same for getting back. We opted for half board and glad we did. The food is amazing. All the staff are incredibly friendly and welcoming. Wil definitely be back.

The hotel offers you a best-price guarantee. I had an online chat beforehand as I'd found it cheaper elsewhere but they told me to book through them and claim it back which I tried! The hotel isn't easy to find as the directions take you to their apartments. The staff were wonderful, every single one of them. The hotel is nice although quite secluded. It was very quiet when we were there so there wasn't a lot of atmosphere. Only two restaurants were open but the Mediterranean was nice with a good menu. The ski room is well equipped. Boots are dried in the evening and then turned off so they're not warm in the morning although they do help you with your boots. The shuttle bus is great and will drop you off and pick you up whenever you want. The pool is free but the spa costs an additional 25€ per person per day. The room was lovely and quiet. After the trip, I attempted to execute the best price guarantee. They used every trick to try not to pay this despite sending numerous screenshots. I found the emails abrupt and rude but that may be a translation issue. I've tried three times to get an email and name of someone I can speak to about this but all requests have been ignored so my advice is to book through a booking agent! Shame about the after sales service. My score would have been higher had it not been for that.

Fantastic level of service across the board from desk, dining and ski room. Great location for access to skiing. A rethink of the downstairs area would free up more space for a bar area - quite a lot of the downstairs space wasn't used much, if at all, by guests.

L’hôtel est très beau de l’extérieur mais l’intérieur n’est vraiment pas digne d’un 5*. Tout est vieillot et nécessiterait une bonne rénovation. Quelques toiles d’araignées dans la chambre. Des matelas peu confortables. Des chambres pas du tout insonorisées . Amenities disponibles seules sur demande. Tout est prévu à l’économie. Seul point positif :le buffet du petit-déjeuner qui est d’assez bonne qualité et varié bien que pas très fin pour un hôtel censé être de ce niveau. Pour ce prix là vous pouvez vraiment trouver beaucoup mieux à Baqueira .

Para ser un 5 estrellas la habitación no lo parecía. Resto de instalaciones y servicios sí.

Excelente instalaciones, atencion inmejorable

La calefacción se conecta desde recepción y he pasado frío.

Highly recommend. Amazing hospitality. High quality food. Half Board at great price. Great options for restaurants. Buffet spread was really good. Staff went out of their way to make my stay comfortable.

When compared to our previous visit in Christmas 2019, unfortunately La Pleta Hotel simply doesn’t match our previous experience. Some staff were excellent, but many were untrained and seemed unengaged and unsupervised. A very poor service experience in the Racletterie on our first night, staff in the boot room misplacing our skis and boots, mixed quality of drivers to the slopes (one was excellent, the other drove with one hand whilst using his mobile, impatient, and threw our skis into the boot), no turn down service in the bedrooms (unlike our previous experience), staff unwilling to enforce mask wearing indoors, and a permeating strong stench of cigarette smoke throughout the entire hotel communal seating areas impacted on our ability to relax downstairs. So, with regret, we can no longer recommmend a stay here and will not be returning. Such a shame - we paid 5 stars but do not feel we received this in overall experience.

We have stayed at La Pleta many times. It continues to be one of the best hotels in the world. The proximity to skiing is very convenient. I cannot recommend the hotel more highly!! We are reurning in 1 month.

Hotel is cosy, pleasant, clean and comfortable. The big fireplace is really cool in the winter. Staff is very professional with some speaking really good french. Lots of services with spa, swimming pool, sport, ski locations and more. Really nice food and well located.

We have been staying at this hotel for the last three or four seasons and every time it keeps getting better, and we recommended even more. The quality of the facilities, location and especially the human quality of the staff make this hotel, whilst not inexpensive, highly recommendable.

Horrible Customer Service! I made a reservation to this hotel for our winter vacation. But, when I tried to contact the hotel via phone to confirm if they offer hotel transfers and the rates, the woman who answered the phone told me that the lifts are free and then hung up the phone. I tried to call again a few more times, either no answer or someone would answer and would immediately hang up. So, I sent an inquiry through email and it has already been a few days and still no answer. I cancelled my reservation and made a new reservation at the AC Hotel, better customer service for sure!

We had a dreamy week , they were so helping to go ski always on time and helping. We had nothing to do :). Dinners were delicious, the sushi bar is a bless and the whole menu is amazing. They are all so nice especially the nanny who looked after our 9 months old!! And also the rooms are very comfy and luxurious!! Ohhhh and the warm and so beautiful swimming pool and Jacouzi. God !! Take me backkkkk

Dear All, Thank you to all "LA PLETA Hotel" Staff for being so nice with us during our last stay. It is a very quiet hotel and we were treated very friendly during our stay. Hotel is close to the ski lifts thanks to the hotel shuttle that get's you up there in 3 minutes. Strongly recommend this hotel.

We stayed for 3 nights in this hotel, as a family of 4 including 2 young children, on half board. We stayed in the family duplex room. The room is of decent size although not that big (and more 4 stars level than 5 stars). Overall good hotel, nice pool/spa area and nice restaurants. Staff very kind and assisting. Note that you will need a car for basically anything you want to do outside the hotel. However for a 5* hotel & 5* cost (600€ a night), it is a shame that some things like mineral water or a simple coffee machine or tea are not featured in the room. If you want a coffee or tea in the room you have to order room service which is charged at full price rate, including the room service surcharge. This is shameful for a hotel of this standing and prices, and when querying to be told that in room coffee machines are only for suites...

I stayed at La Pleta with my family and friends. Excellent duplex family room, great all round service, cosy swimming pool, good spa and massage service, play area for kids, quality restaurants. Best option in Baqueira. A must go!

Having been to Baqueira before, this was the first time we stayed at this hotel and we were charmed. Service was very kind and helpful at the restaurant and the ski locker/shuttle staff were 5 stars, always trying their best to take you to the slopes in time and helping out at the lockers. All in all a fantastic experience.

We booked this Hotel for a family ski holiday and i have to say that this Hotel is probably one of the best that we have stayed in, it may be a bit expensive but worth every penny. The staff ( i can't praise them enough, they are fantastic) and attention to detail is amazing, nothing is too much trouble. Even helping with taking ski boots off and putting equipment away in the lockers. I thought that this was because i am getting on a bit ( 70 but still skiing ) but no they help everyone. In the main Restaurant my wife and daughter in law requested leg of lamb which was not on the menu and on our last evening they got a whole leg of lamb each ( small) but cooked to perfection. The whole atmosphere is like a very friendly party . We will be back.

Have stayed at la pleta various times. Absolutely outstanding. A must visit! Great restaurants, best location close to ski lift, quality spa with pool, sauna, steam and overall kind and helpful staff. Excellent!

WiFi service needs improving. It seems that the system cannot cope with the number of connections. Also, WiFi suffers from poor connection in some rooms. These days each person uses multiple and speedy connection is important.

Un hôtel agréable et simple, un service impeccable avec des attentions de tous les instants!

La chambre qui nous avez été attribuée n'avait qu'un seul vélux dans le toit bloqué par 80 cm de neige , résultat on s'est trouvé dans le noir. Le changement de chambre a été possible et rapide. On peut craindre que les clients qui passent par une agence et non pas directement par l'hôtel aient une chambre de moindre confort ...

Amazing place to stay in Baqueira. First of all - fantastic service provided at the hotel by the staff at the reception, restaurant, rent-a-ski. The hotel navette easily takes you to the ski lift that is only 2 minutes drive from the hotel and picks you up at the same place after you have enjoyed your skiing day. Comfortable rooms. Good food at the restaurant. There is a small swimming pool and sauna to relax. The hotel is located a bit far from the main town but to be honest - there is not much to do in the town itself. Be prepared to drive if you want to dine at a restaurant in another town as there are not many good restaurants in Baqueira

Sehr gastfreundschaftliches, entspanntes Hotel. Hat uns als Familie sehr gut gefallen und wir hatten sehr viel Freude in behaglicher Atmosphäre. Das Personal war außergwöhnlich freundlich und sehr zuvorkommend, sehr guter Service auch auf den Zimmern. Wir kommen gerne wieder!

Grym service, läge och nära skidbacken. Bra med parkering. Ganska omoderna rum. Barn på spa och i poolen. Bra frukost.

Magnífico hotel y personal muy amable que te hace sentirte como en casa.

El personal del hotel muy amable Las camas un poco incómodas Pero en general bueno

Incredible service throughout our stay: drop off at the ski lifts, taking care of ski gear upon arrival, restaurant bookings. Great location and family friendly.

The staff were amazing from start to finish. Nothing was too much trouble, espicallynthose who provide the ski service