Hotel Grand A View

Wanted more variety with breakfast but food was good

pool area tiles are a bit slippery

I stayed here for one night and I am not sorry I made the decision. It was all that I expected for what I wanted. The staff were great... From the person who greeted and ushered me to the front desk, the front desk agent, the person who took me to my room, the bartender, the waiter who assisted with serving breakfast to the person who bid us farewell when we left the property the next morning. The breakfast was great. I will definitely be visiting again in the future.

I honestly cant think of anything I did not like.

Try basic and run down property

First internet didn’t work; customer service was awful, restaurant was depressing from the food to how low is the service. Lots of things didn’t work from the bad doors, closet, fridge, cuddle, etc.

Ok

Ok

The staff and bartender were very friendly. The food and drinks are excellent. Nice pool and views. Close to the airport and a shuttle is offered for local sites like the Hip Strip

Nothing

The hotel was good for the price and the proximity to the airport

The parking and the rush to check out.

Even though they were damaged by the hurricane the staff did their best to accommodate us. I can see that in normal conditions it is a nice hotel with a beautiful view of Montego Bay.

It is located at the top of a hill so walking is not an option. The rooms were just ok. If you are going for a day or two is fine but for longer stays I would prefer something else.

No me recibieron

No estaba operativo,sin luz ,agua ect.

O quarto era grande e estava limpo! O café da manhã era bom! O fato de ter um transfer para os pontos de interesse tb foi um ponto positivo!

A pessoa responsável pelo agendamento dos passeios nunca esteve presente e o hotel não deixou claro o problema do furacão q estava próximo!

Excellent staff, food and vibe.

Poor customer service , rooms are very dated . Not worth the money

The staff were amazing. Always smiling and happy. I will be back

Great location

I liked how clean the property was, however after day one i realized the housekeepers werent as meticulous when cleaning. The food was ok the first day break was very good but as the days went by the standard fell, there wasnt alot of options. The phone wasnt working in our room. I think

The property was had a really great view of the ocean

It was just a bad experience. They promised a shuttle, I called from the airport, the frontdesk woman was just so full of attitude. In the end, after 3 calls to the hotel after standing for a while after 9hr flight, I gave up and got a taxi to the hotel. I was given a room where the windows looked out into section of the restaurant as it adjoined the hotel kitchen. There were no windows to outside and no fresh air. Then the safe battery failed with my passport and money inside. Took over an hour to get that resolved. The bellman had to come to switch the tv on and to change the channels. Breakfast was one person recording room numbers and serving the buffet at her own sweet pace. No fruits in sight. I must say that the bellmen are the saving grace of that place. They were so helpful. Couldn't wait to escape in the morning. Luckily, I had only booked the one night.

See above. My whole experience.

Hotel was clean staff friendly and helpful. Dining options were good in the hotel also close to mbj airport. Also other dining options in Walking distance and safe.

Always great with nice stuff to go with it.

Nothing

Restaurant didn’t have Sparkling water or tonic water so I had to drink a soda. They need better Vegan menu other then that I would definitely recommend again.

My family and I stayed here the last night of of our vacation and it was perfect. Very convenient. Our room was directly in front the pool so we did a late night swim with my 1 year old and then breakfast was right up the stairs overlooking the ocean. You had the option to dine inside or on the balcony. It was cute and would definitely stay again to end my vacation. It’s close to the airport and they provide transportation to the airport!

I LOVED EVERYTHING!! From the front desk staff who were absolutely amazing to the bellmen, the shuttle driver and the restaurant staff. I can’t say enough about how friendly, polite and helpful they all were to me. They are very knowledgeable about the area and are genuinely happy to help. The property is in a great location close to the airport…and the VIEW. It is very well maintained and the room was excellent. Can’t forget to shout out the housekeepers and security…loved staying with y’all and I’ll be back soon.

Proximity to airports / the staff were great at customer service

Amazing welcoming staff that go above and beyond to ensure safety. Traveled a lone female and felt super protected! Even gave me shuttles to destinations not on the route to ensure my experience was amazing

I enjoyed the property, the view, and it was very clean. The workers were very pleasant as well.

Staff friendly!

All of the staff was welcoming, accommodating. The issue we had they settled it quick. From security to the front desk, wait staff and house keeping was great! No complaints. The view was AMAZING! Looking forward to our next trip to Jamaica! Thank you everyone!

I had high hopes for this property after reading high reviews online. However, I ended up with a few negative experiences: - First room I was given had bugs in various places. We initially shrugged it off until we saw them on the bed as well. - When we mentioned this to the front desk, they moved us to a different room but did not so much as apologize or seem interested in the bugs. - Customer service was subpar from check in to check out.

Beautiful clean Hotel. The staff were great very good. Location very recommended.

The property have an amazing view.The staff was very helpful and friendly.I wished they had more options for the breakfast The pool was not properly maintained. Free transport from and to the airport.Overall was not bad, Stayed 6 nights

Good view

My stay at the hotel was unfortunately limited by several issues with the amenities. The pool, which I had been looking forward to using, was not well-maintained—there were visible bugs in the water, and I even witnessed guests attempting to clean them out themselves. This made the pool far less inviting and raised concerns about overall cleanliness standards. In addition, the water in both the shower and sink was not functioning properly, with low pressure and inconsistent flow. It appeared that there may have been clogged or damaged pipes, which impacted the comfort and convenience of my stay. As for the dining experience, I was under the impression that breakfast would be unlimited, but the portions and service felt restricted. The servers did not seem very attentive, and it gave the impression of being overly cautious with serving sizes. I believe the breakfast menu could be improved by offering a more diverse selection, blending both Caribbean and American options to cater to a wider range of guests. I was particularly disappointed that bacon—something many guests expect as a standard breakfast option—was not available at all. While I appreciate certain aspects of my stay, these areas left me feeling underwhelmed, especially given my expectations. I believe with better maintenance, more attentive service, and an expanded breakfast menu, the hotel could provide a much more enjoyable experience for future guests.

Great

The restaurant food and service were exceptional! Enjoyed every meal. Staff are friendly, knowledgeable, and professional. Would come back again in a heart beat!

There were ants in the room that bit us up. First day we noticed it, we didn't have any food in the room. The 2nd night we were there, we had some leftover food that we put in the fridge but we kept the bag out. The bag had a lot of ants when we woke up the next morning. The property was beautiful and we had great views but the ants and getting bit up was a negative experience.

The lock on the door was broken. The location is terrible. Check out is 11am. Cats and dogs in the front. Pool dirty with tons of debris floating. Expedia should be ashamed to have this place on their website.

The staff was absolutely excellent. They were friendly, attentive, and went out of their way to make sure I was comfortable. With a bit more attention to cleanliness, this place could really shine.

The sunset view from my room was a beauty.

My stay was amazing. The pool, the rooms amazing staff, the food. Everything about grand a view is great. It speaks for itself. Very beautiful views from Its location. I stay there every time I visit Montego Bay.

Checking in and out was very easy and overall staff were very kind friendly and respectable. Food was very delicious and I wish you can add more varieties on the breakfast to give your visitors more choices.

His property was better than I was expecting. My room was clean and spacious. The restaurant & bar was a bonus

Enjoyed view and beautiful hotal

Very clean and updated hotel. Resort like in many ways.. nice pool, nice facilities like gym etc great for families.

Flight was cancelled and booked this hotel because it was Near the airport. Called hotel for shuttle and came within 15 minutes! Check in process was pretty good. Had to wait for rooms to be ready and hung out by the pool. Restaurant Food was good but took forever for the food to be served, an hour is too long for mainly sandwiches. Bathroom door did not lock. It was noisy because it's on a road and can hear people in the lobby because it echoed a lot. Complimentary breakfast was buffet style but was told can only have one plate after we ate. For the inconvenience of our flight cancelling due to weather, it was okay for one night. Thankful there were rooms available near the airport. Shuttle service back to airport was great no traffic under five minutes.

The property was good. Good lousy. Lot of Jamaica restaurants are cooking food crap

Great!!!

Neighbourhood noises. Very friendly and helpful staff

The property is absolutely gorgeous 😍 The views were stunning, the room was super clean, the food was a bit pricey but good. The breakfast buffet was decent just wish they had more options.

Complimentary breakfast for great! The view from dining areas and from several areas of the property. Staff friendly and very accommodating. I can’t find anything that I didn’t like

We honestly throughly enjoyed the staff and service. It has great potential even being off the beach but it needs an upgrade. Some of the fixtures were broken and the place was in need of some tlc.

The property was clean and the staff very friendly. It has a fantastic view from the dining room and terrace. Only stayed for one night.

The location

The staff tend to a bit loud in the early morning, when they are making their rounds to clean.

The only problem I had was transportation. They state they have transportation, when I called the property she state they was unstaffed and she couldn’t reply to my email . I had to pay for private transportation to and from the airport.

The picture in the advertisement is misleading, there are no oceanview rooms that have an unobstructed view, only the master suites are, but we were not told that until we'd checked in. However, it was a nice, clean room with a not-so-bad view.

Great location. Staff is very accommodating. Best view overlooking Montego Bay from their Terrace amd restaurant in the morning for breakfast featuring local food and standard western style choices.

This hotel has exceptional customer service, the staff were very friendly and helpful

Location was great nice view.

Break fast seemed to be rationed,no second plate.

Good view from rooms, terrace as well as restaurant but the ocean is afar :( Rooms are good sized with a small refrigerator. Bathroom was clean & had good pressure. Centrally located; also close to the airport- the free shuttle is a good service for guests. Included Breakfast was OK We walked down to Hip strip but took an Uber back as it was uphill ( Hotel is on top of a hill) Overall Good not great !

From the moment I arrived, I was blown away by the warmth and professionalism of the staff. The check-in process was smooth, quick, and friendly – I was greeted with a smile The room was immaculate, beautifully designed, and incredibly comfortable. The bed felt like sleeping on a cloud, and the view was absolutely breathtaking. I checked late and staff were still attentive at a late hour Highly recommend !!

Very welcoming and clean. Nice staff with shuttles to airport and hip strip. Hospitality was bar none. Would highly recommend!

I booked this airport for my elderly parents. They said - The overall service provided by this hotel is impeccable. The food, cleanliness and hospitality were outstanding. The shuttle service was also very professional.

Good

Nothing

Great stop over. Friendly staff!

Very friendly and helpful

Marsha was amazing! I came to bury my mom in Jamaica and she and staff was super with their hospitality! Will definitely visit again!

first impression

nicely renovated property with spacious rooms and warm dining area

The view of the sea and airport

I had a great time

Vary interesting

The space in the room could be increased to cater for the family

Tts close to the airport

I got 0ne bed in the room

Staff

We had a great time, the service was great, the restaurant was very good.

Nestled in the hills of Montego Bay. Beautiful view of city - especially at night- and the sea beyond. The food was fabulous. Breakfast - traditional Jamaican fare but there could have been more fruit. I like that the hotel provides a shuttle for airport and beach runs. Only problem was hotel phones were down and it was difficult to make contact with hotel before my arrival. Sent me in a bit of a panic. Friendly staff made up for this. Very accommodating.

The staff are always phenomenal

It was a very comfortable place to stay.

The hotel is much more than I expected. It is very beautiful and clean. Everyone that works that we came in contact with was helpful and thoughtful. On our arrival, the original room was next to the kitchen and smelled like fish. We asked for a different room and without hesitation, they moved us. That junior suit was great and had a nice view. We did not have dinner there but we did have a drink and an appetizer. The shrimp was great and I had the Bob Marley, my husband had the purple rain, they both were delicious. My only complaint from giving 5 stars was the breakfast…not a fan!

Everything was perfect thank you we will be back

The property was great

Grand A View is has the name suggests.. what a view and at times one catches a view of a plane coming to land at the nearby airport

The food was bad. Not variety . Takes a lot to be served

I rented a room for the night as a stop over and was pleasantly surprised. Ill be rentimg again for sure.

Friendly and helpful staff.

Close to the airport

Everything about this property was good for my needs.. quite and close to airport.. staff was very friendly and attentive.. I will be staying there again..

Very sketchy neighborhood, lots of cats hanging out in the front of the property. Total waste of my 300.00, but thankful it was only 1 night. misleading picture of view of ocean from room

This property was “ok”. We didn’t stay at the resort. We wanted to be more on the local side. They have options there at the front desk to do excursions. We went on a tour around town - not too much driving. Water rafting, and to the beach. We went somewhere else I just don’t remember.

Calm place to stay , if your looking for a family place this is it .. it was in a quite area 3 mins from The beach