Big Apple Hotel

Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.

It’s old needs updating and looks very unclean reception staff very unhelpful

The view that's all

Hotel is dirty and smell very bad 🤢🤢

The staff was pleasant and polite.

Nothing everything was horrible

It wasn’t no hot water, the room was horrible and when I got there the room wasn’t ready had to sit outside until they was done cleaning it and my original room that I booked they gave it to somebody else .. It wasn’t a hotel it was a guest house the worst experience I had in my life .. I wouldn’t recommend nobody to booked their customer service was also horrible.

Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate They make you feel like you're apart of their family. Thabk you for you kindness.

Had to go some where else to stay because the place is dirty and smells awful .Never again

Was available however didn't have, was against time

Nothing!

Great place to be weather chill or party

Chris was very pleasant. The check in process was smooth.

The bathroom could have looked better, but I was told they were renovating

I loved the view and the outside pool area was very relaxing.

I did not stay longer than 10min. I got sick from the strong chemicals used to cover dust, wetness and moldy smell. I was symptomatic after 5min. I visited 2 rooms and none was accommodating. I ask for a refund immediately as advertisement is misleading and inaccurate but both hotlel.com and big apple denied me a refund. Terrible service on big sides. Also they said I request honeymoon sweet and that was inaccurate.

Absolutely nothing!

Everything. The dirty BED sheets. Bathroom with the detachable sink! No power shower! No toilet products! BED BUGS!!!

Check in was smooth and they provided options of available rooms to choose from. The place was very run down but the view was nice and there was a pac man machine in the room which my 8 year old liked. There was no fridge, no microwave, no kettle or coffee pot, no bottled water in the room or at the front desk, and soap provided was labeled as laundry soap. The only part of the room that appeared clean were the sheets thankfully.

If this is the only hotel you can afford do not even book a trip to Jamaica

The rooms were very very old and dirty. The sheets and pillow case had stains, couldn't connect to wifi, slippes on watee on the front porch. And no hot water. ,i can go on and on

Great view from balcony! No food on site but excellent recommendation with Peppers restaurant walking distance block away. Air conditioner was working but did without nevertheless.

The room and bathroom was very dirty. I would never come back there or send anyone there. it wasca disgrace to stay there

Hospitality

The smell of the bathroom

The view was ok.

The rooms were small. The toilet seat was horrible. Tv was on a chair. Place looked run down Pool was dirty and green. Pictures on the website must have been years ago because the place now is horibble Sheet and pillows were smelling really bad

The View was great, nice view of the airport so you can pass the time watching planes come in to Montego Bay Airport.

the hotel was unprepared for us, even though I called earlier in the day to confirm, the rooms still were not prepared ahead of time. My room was nice, and spacios but my sisters room had a lot to be desired.

The staff there was very hospitable. Upon entry, they greet you and meet you at your point of need. After checking in, the staff gives you your own space to do what you want. The room was outdated, but was very clean and comfortable for a 1 night stay.

There were no toilet tissue, nore wash rag was provided in the bathroom.

The surroundings, the staff was awesome.

There were no coffee or coffee brewer in room, no ice machine, no available washing machine, no towels, the sheets was not changed. The service for was not worth the rate.

Location

There is no water to shower nor to flush the toilet

THAT HOTEL HAD ROACHES THE SIZE OF HUMANS MY STAY WAS VERY DISGUSTING!!!!

Location

The views

The room and bathroom

Location was perfect pool was nice and area round the pool was great

Could do with been a little bit more clear. Room wasn't ready even thoe book well in advance

Nothing

Everything is dirty. The rooms are old and they never cleaned it or change the bedsheets. There are a lot of bad faces coming in and out to take drugs. I had an argument at the end because I complained about the place that was really dirty and the manager pointed against me a knife and i had to run away. The have guns and knives with them. Be careful

Staff was friendly & fun. Had a good stay for one night

Location good no breakfast was not included

The mosquito in the room

Location and view in the back was good.

I hated everything. Nothing was up to standard.

Nothing

Upgraded lot work to be done building was run down my door was all broken damaged

I did not have breakfast there!the hotel is very dirty!

I had to wait for over 30 minutes in the heat before the staff could even give me a rooom!

Nothing it's was a horrible experience 😕

It's was not a nice experience I will never go there again me and my children are so disappointed

The property has a lot of potential to be great but needs tlc. The sights overlooking Jamaica are breathtaking. The bedding was not clean and the room needs updating.

Restaurant was supposed to be there it was getting refurbished. I came there to be near the airport because of the hurricane. During and after the hurricane no one came and checked on me. The electric went out from the afternoon abd I was in darkness, no food and no water and my window in my room wouldn’t shut. So a lot of water and wind coming in through the hurricane. Generator didn’t work when it did it wasn’t enough power to work the AC and kept chipping out. No microwave or kettle in the room and they said there would be. Bed sheets looked dirty. Petrol smell from generator was getting in my room and I had to asked to be moved to another room as It was making me cough.

Staff were friendly

Cockroaches Very old needs a refurbishing Lose wires

Big Apple is Bad news Dirty,Mosquitoes eat you alive No WiFi they will lie about the WiFi NO FOOD, I mean no food at all. Totally rundown, no glass in the window to my room. Toilet does not work, no water in the face basin Dangerously exposed electrical cables Broken smoke alarm No shower head on shower Lots of mess in the pool They promised free shuttle to the airport but the driver will still charge you $3000 when dropped off although the fair is $2000 on chartered taxi and $150 on route taxis. You won’t see professionally looking staff just two men smoking mariwana. SOMEONE TRIED TO ENTER MY ROOM AT 2AM THANKFULLY MY DOOR WAS LOCKED. I didn’t sleep after that The decision is your but you’ve been warned.

I didn’t stay at the property because they had no running water and no air conditioning after the hurricane beryl. I am waiting on a refund from the charges

Hotel needs to be renovated

Where the hotel is in a good location, renovations are ongoing without the use of the restaurant for breakfast etc.

Unfortunately had two phones and cash stolen from the room whilst I was sleeping...if you book this hotel..be sure that your door is fully closed and that you have not drank too much rum when sleeping.! The hotel needs to provide safes in the rooms regardless of CCTV onsite.

The room was spacious and it was close to the airport.

The facility were not clean and had a fishy odor. My child went through the second floor balcony grill and almost fell to her death. I had one towel for 3 people and it stinks. I had to ask them to clean my room before entering. There were no water or juice for purchase on the property.

Very peaceful

This was the worse hotel I have ever stayed in

NOTHING AT ALL

The location and rooms were awful. We we supposed to stay 6 nights we checked out after the first night and I was supposed to get a refund I never received it and evertime I call the hotel about my refund I get the run around

Didn't like anything

They assistance team is top class #1 recommend by me and all my family members they food are delicious,there rooms are very clean not to mention the sheets 😁 I would recommend everyone to visit this hotel because it’s very comfortable and you also have a peace of mind and visit on vacations 😍😍😝😝😝😝

The view,and the staff very friendly and helpful.

The location from the airport was close. The staff was very helpful. And the view from the balcony is nice.

The WiFi could have been better, it didn’t really pick up in the room or outside the room. The a/c didn’t feel like it was running unless I stood in front of it.

Big cockroaches

Found the experience much more appealong when the owners fathee was alive back in he days

They shouldve offered breakfast

Difficult to find. Google maps took me to the wrong location.

Location

Didn’t have shower head, one towel no sheet and blanket

Sketchy area and very dirty inside and out of property.

Near to airport and lovely view over the town below and see the sea. The guy who took us to room was helpful and tried to make our stay as good as he could. Lifted cases ect…

Felt like a motel. I’m sure we were the only guest staying there. Music all night till 4am, for me not a problem. Love the music but didn’t like the fact a bunch of men sat on our veranda while we arrived back that night and they didn’t speak didn’t move away. Very uncomfortable ! Room so basic it felt bare. Needs some soft furnishings to soften the bare room.

This property is at a great location but it just need some TLC. The staffing is not great and they have no amenities. No security and you park at your own risk.

PLAYING MUSIC TIL 5AM

I Believe That Tending To Your Customer's Needs SHOULD Be The "Top Priority". I Was Legit Late For Work Because I Had To Be At The Reception Area Waiting For Over An Hour To Get My Change Upon Checkout... That's Ridiculous To Me. There's NO WAY That Should Have Even Been A Case I Had To Deal With. On Top Of All Of That, There Is NO WAY I Should Have Had To Ask For Towels Or Rags For A Hostel Where The Price Is So High. I Was Not Overwhelmed With My Stay Here.

The property was ok you get what you pay for. The staff was very nice and helpful.

This has been my worse experience ever and I have been traveling for at least 30 years all over the world. The hotel was dirty. We never received clean linen. The furniture was broken. The bathroom leaked and had broken tiles. There was no dining services, not even coffee. There was a party under our room for 8 hrs. It didnt stop until 4am, after police intervention. There was nothing to recommend it except for the exceptional view and central location.

There were so many problems, its difficult to know where to start. The entire property was filthy. Our rooms were never cleaned. We never recieved clean linen in the 6 days of our stay. I received two towels (stained) on day 1 and no other. Garbage was never removed. There are NO dining facilities. Not even coffee, tea or water. Pool was not clean. Bathroom had a leak on the floor that was never attended to. No one could answer any questions. Sunday apparently was party night. Loud Music until 4am. It was eventually turned off by the police. I did not sleep fot 5 days. I would never visit again.

I like that it's quiet and close to the beach and shops

The owner of this property should be ashamed. This place is outdated, dirty and has a damp and haunted atmosphere. I feel it mostly for the employees, they can only do with what they are given.

The property was very dirty and should not be used at all

Staff were very friendly and accommodating. Location is good, hotel is close to the main promenade street and view is good!

Restaurant wasn't working. Rooms weren't cleaned properly, in general it looked like the hotel was going through a refurbishing period, without informing the guests. Pool water quality was questionable.

This is soooo old fashion, dirty,nasty, no hot water no towels, this is not a hotel, don’t know what to call it?? The only thing is the view of the strip and airport wasn’t too bad,otherwise I wouldn’t go back there not even for free ..this place is horrible.I paid for a king size bed and they gave me a full bed,, nasty and creepy.the pooi needs to clean

The room space, the view that our room had and that we had access to the kitchen.

The view from the balcony.

All the bad revues are not real, it's worse ... al lot worse. The hotel (in fact it's not a hotel, it's an amusement park for and run by drugaddicts. I ran off the third day! Booking.com should no longer keep them in the portfolio.

The customer service was phenomenal. So accommodating.

There was No hot hot water in my room, but that’s Jamaica from what I hear

Friendly staff and great views

For someone traveling on my own, it was a great place to stay that was affordable while being very close in between downtown and the sangster airport. It would be a better rating if the loud music was turned off. Only reason Im saying this is if a family with children would ever arrive. Other than that good place.

Na

Peace and quite

Should at least have a mini fridge nd microwave in each room

The AC worked very well. Hot water in the bathroom was great. The view on the balcony was very beautiful. I also liked the grass-like rug on the balcony. The cupboard, desk, and nightstand were okay. The nice little closet had clothes hangers inside and 1 flat shelf, which was similar to a cupboard. It was really nice. Sadly, there was only 1 pillow and 1 towel in the double room, which was reserved for 2 persons, but the guy at the front desk was awesome. He got a second pillow and a towel. The parking space outside was great.

The floor was very dirty, I had to wear slippers inside the room at all times. The wifi connection was too far from the room. Hence, the wifi cut in and out a lot of time, and it was also slow. I had to use my mobile phone data plan 90% of the time. I couldn't even watch a short movie on the TV because there was too much buffering. The TV also had poor audio quality.

The view !

The condition wasn’t great