Park Inn Gurgaon

Good old hotel

Mostly all things are good

Towels / carpet / flooring

Good

Good

Good location

Nothing

Front Desk Response to Requests for service

Breakfast was good. Food items quantity was less during lunch or dinner They could have charged more if they wanted, but the quantity of food could have definitely been better.

Good choice of breakfast choices

None that I can think of

Nothing

Cleaning not good restroom so poor

Location

Hygiene and restaurant

Very supportive staff. Clean rooms. Good location.

Good hotel with comfortable stay

Location

Room service was available later in the night as well

Two mattresses were used to make a single big bed. It was very annoying as every time I moved the space between the mattresses increased. You don't expect such services from such good brands. Disappointed.

Good size bedroom

Location- congested, narrow roads, old Gurgaon. Difficult to get Uber drivers to come - had to commit to extra tip beforehand Sofa in bedroom was stained Communal areas like lobby, lift was not air conditioned- I was told there is repair work going on ( had read in reviews that this is usual for the hotel) Complimentary bottled water was not sealed We paid 5000 rupees a night - was worth maybe 2500 - 3000 a night

Polite and attentive staff

The pictures are misleading they were taken long back.They don't have a bar or a swimming pool. And the whole hotel public area needs some maintenance to do , paints are coming off, couches and carpets in the lobby are dirty and dusty. Their rooms are pretty good, clean tidy, and look good too.

Quiet location and good ambience for breakfast

Gym was too small

Bathroom Shower are not good very difficult to use.

Rooms and bed linens were clean, toilet was comfortable; Food was good; Location not properly marked in Google maps -- taxis take longer to find the hotel. Staff were helpful.

WiFi was not the best; Bath towels were old;

The bellboy was awesome.

Worst breakfast, just rating park inn as 4 star , but services are not as per 4 Star

Quiet

Quality has reduced

Breakfast was Very Good.

The bathroom water was clogging. It seems levelling not done properly and water also coming out to dry area. Also a particular stink was there in bathroom.

It’s spacious but in a very bad shape

The furniture is old broken, curtains dirty, sofas very dirty, linen stinks, towels stink, shower not working properly.

Location and staff were good

Infrastructure was very old, hotel was totally empty

It is very convienetly located

There is a lots of point to focus on 1) Main Lobby Airconditioner was not working hence it was suffocating no fresh air or ventilation during this time 2) Lift had no air circulation system both elevator 3) lots of dust patch were seen in and around dining area furniture 4) water patch marks on walls sides / leakage 5) exterior walls of the building need lot of repair 6) power sockets were on headrest of bed 7) wooden floor was damaged which was not expected at the class or brand hotel. 8) pricing of 4 star but cleanliness and facility and maintenance needs to be specially looked upon 9) the staff and service at the breakfast time was very slow as there were only 07 guest at the dining area and everyone was complaining for some or the other thing the approach to solution was quiet causal 10) breakfast table ware were missing Rest it's a good place for a night stay someone who wants only bed.

good

NA

Not up to the expectation level, sorry.

It should go under renovation in all aspects

Rooms are pretty average, nothing great!

The place is in a village, very old - never a Radisson feel, the exterior never looks the way it is! Filled with dust and old, the rooms are pretty good but again for the price - food and beverages was not included, view is terrible with old mediocre houses around! Not a good feeling and the location is terrible.

Location and the no hot water in the evening

Very bad

It’s a very bad hotel, they are spooling the name of park inn , whole night mosquitoes were eating us, bad stinking bed, stinking bathroom, insipid breakfast

Everything was equally bad

The items provided in the Breakfast were sufficient as per the hotel rates

The size of rooms and washroom were very small in comparison with your other hotels

Everything was so pathetic and worse. I’ll never visit again

Not worth staying all room was wet for whole Night the dampness on floor and the Ceiling.

Pretty poorly maintained

Pathetic service , unhygienic and the staff was very unorganised

Someone tried to barge in my room when my wife stayed back and I went to office, guard drunk every night, aryan from dining was rude and delay in buffet breakfast, given sugar in tea and then said no sugar, no swimming pool but pool picture on website which I got removed from prevent team as I work in Expedia, to remote didn’t worked and much more issues

Worst experience ever. Totally non cooperative staff. Denying for each service

There was no valet available on arrival, I had to self park the car in basement 2 and walk up the ramp. There was a lizard inside room wardrobe. Then staff denied the request for 2nd room key. I ordered coconut water which never arrived . Overall very poor experience.

There was no valet available on arrival, I had to self park the car in basement 2 and walk up the ramp. There was a lizard inside room wardrobe. Then staff denied the request for 2nd room key. I ordered coconut water which never arrived . Overall very poor experience.

I like the property and their staff service which was really good and there was no disturbance.

Na

Break fast was ok, they upgraded my room free of charge. The hotel itself looks beautiful from the inside.

The hotel towels are very old and not clean at all, no toiletries were provided.

Although , a double bed room was booked , but they charged separately 1500rs extra on checking in stating that the booked amount was for single person... if I'm paying for an entire room with a 2 bed capacity, why should hotel charge me extra??

Lobby

Cleanliness was below par. Bathroom accessories were not proper.

Honestly it felt like an old property Pool was closed Staff was not that great They didn’t had things available at room basic things We had to call them for the same

Nothing

Unclean rooms

The Room Service was good

Intrusion of Privacy and not safe. One of the housekeeping staff entered by just keying in their master key while we were occupying the room. This happened in the morning while we were awake. How does the staff enter with the room card when they are not supposed to. Though the higher up apologized for the same after I complained, but the staff who entered with the key did not even apologize. I suggest, please take care when u are residing as it is unsafe as anyone enters the room without our knowledge.

The rooms were very unclean. The pillow covers were torn. There was no fridge. The food was below average.

The rooms r very dirty, toilets were not clean. In all a very bad experience

The amenities were not kept as per the no. Of pax. The property needed maintenance

The rooms were not heated

The property and staff both were good. However, the room was dirty and required deep cleaning.