White Hart Braintree by Greene King Inns

Nice hotel, in the middle of Braintree. Check in was easy, room was a hike, especially after a knee replacement but it was neat and tidy albeit dated in furnishings and being on the top floor which was quite hot. Restaurant and bar were as expected, food was really tasty , staff attentive and polite. Shame the cost was not B&B for the price paid, but all round a nice, easy stay.

Fantastic staff, clean, would stay there again

Very convenient for town centre, with free parking. It is an old building and the layout reflects this. Narrow staircases, no lift, I struggled with a case and bag. Room ok, shower over bath, bed comfortable enough. Overall, stay ok and reasonable value.

Room

Overall I found the White Hart excellent value for money. It's a dated property, but the room had been painted and the bathroom spruced up not long ago, so it was neat and clean. The parking area/entrance was a bit cramped and could do with some sprucing up. The breakfast was great value for a cooked breakfast and continental selection, and the cinnamon bun was delicious!

I think the hotel bedroom was of a very high standard regarding decoration and cleanliness. Staff in dining room were great. Very helpful and friendly.

Nice hotel

The cold water tap didn’t work so we had to use scalding hot water for washing. Also the iron left rusty stains on my shirt when using it

Lovely central location for are trip , and accommodating on early breakfast issue , due to early departing

Ask for a room in the “old section” if you want character!

Good points: Staff were very friendly and helpful. Not so good points: The only window in the bedroom was secured so it could only be opened by 4-5 inches. Had to leave the fan on at all times - noise made sleeping difficult. Hot water was dangerously hot. Water from the cold tap was affected by hot water from the mixer tap. Tea cups were dirty on arrival.

Stayed here before ideal location for Braintree town centre with its many good pubs and restaurants. The bar is always busy and the restaurant is usually well attended

I came home to find the water cut off in my house - it was marvellous to be able to just go up the road and know that I’d be comfortable at the White Hart.

Excellent hostelry with good food and beer and, above all, most attentive staff

I arrived on Sunday after a lot of driving. I thank the manager whom I asked if they did Lasagne, she said yes and kindly put the order through to the chef, which was a good job as they were a chef down and had to close the kitchen early. Breakfast was lovely on both mornings. Although again on Mon night the restaurant closed at 7pm due to only having 1 chef. I went across the road to Mezze, the food was lovely :-). Cant fault the staff and my room was lovely and bright and very clean. Would definitely stay again. :-)

The Hotel was ideal for our needs, roughly 10/12 minutes from Railway Station, Shops close by, quiet and a comfortable stay, would stop here again.

Lovely hotel and the receptionist is suck a lovely and smiling lady just makes a big difference.

Didn’t feel price was right from two rooms stayed in and no breakfast had to pay. And wasn’t felt welcomed when when arrived for breakfast.

Couldn’t ask for a better 4 days with my partner. Staff are brilliant the service is brilliant haven’t got one bad thing to say. Definitely be coming again

Very good, would recommend👌

Good location in centre of Braintree and free parking. Excellent breakfast.

Beware of step in bathroom. Lovely staff and lovely food.

Had a nice night spent at the hotel, only let down by a couple of things having to leave the bar as glass wwasher broke down, getting my bar bill wrong and when i asked for orange juice at breakfast got told no more available

Arrived at the check in desk, pressed for assistance 3 times- no-one came. I then had to go and find a member of the team. I was checked in by the manager who was very friendly and professional. There are a lot of stairs to the rooms, if you have mobility restrictions it could be challenging. I ordered food in the restaurant, for some reason the waiter couldn't find my table, my food was walked around the restaurant at least 3 times despite trying to get his attention before it was delivered to my table. I asked for the steak to be cooked medium, it was cold and more rare then medium. There was no table check done. Took the steak home for my dog.

Very clean property in all areas staff friendly and helpful

Nice hotel, bathroom tap ran hot water from hot and cold side. Otherwise nice, reasonable price too

Staff very pleasant , really nice bar area and room was clean . Would use again if in the area

not as shown on their website

Great value,good beer nice and comfortable

It was lovely , big room , comfortable bed , nice area not too far from the shopping outlets

Lovely stay, staff were excellent

I booked this for my elderly parents as they have stayed there in the past. It is mostly an older building so I doubt I will book again as my dad found the stairs particularly difficult (90 & has had a hip replacement). The room was used to sleep in & get ready the following day. My dad slept well having driven from north Norfolk & had no nap during the day. My mum did not get to sleep until after 2am due to the noise from the heating/plumbing pipework outside in the courtyard. Although the water had been hot on arrival, the following morning there was no hot water and no soap in the dispenser. The room was clean, tea & coffee provided, staff were professional.

Overall a decent hotel with good facilities

Great adequate room. Lovely rain shower. Good large tv. The establishment was short staffed everywhere although those on duty were constantly apologetic and certainly exceeded in customer service. Well done everyone.

Another good stay here, breakfast is OK bar of an evening is typically busy. Room was a bit tired and could do with a bit of a refurbishment other wise it’s a well positioned place to spend the weekend

Very welcoming, brilliant breakfast, comfortable rooms with plenty of hot water. Probably could have done with a couple more staff working.

I had a great stay at the white horse. I was made to feel very welcome and the room was of a good size. I had a really good sleep in the comfortable bed and would definitely return. I can’t believe how little I paid for such a great experience. I’ve paid double the amount and not had such a nice room. I really think they are selling their rooms at too cheap a price!

Excellent and Helpful staff. Good facilities.

Bit of a palaver at check-in when they thought initially I hadn’t paid, but soon sorted out. Good bar staff and food, and breakfast was cooked skilfully and hot. More confusion over my breakfast being included in my price, which again was sorted but special mention to Monique at breakfast service who is clearly a credit to Greene King, not only sorting my issues but also imparting good information on the surrounding area.

Nice easy check in, plenty of parking… Nice bar with plenty of entertainment

Comfy bed and accommodation ok for one night. Lots of stairs.

Perfect for my business trip clean with friendly staff throughout

Great one night stop. Large, clean room. Restaurant was quick and food well cooked.

Lovely friendly staff, room clean and comfortable and warm as outside was freezing!

Overall it was absolutely fine. The reason I down scored on the service was to do with an issue I had. The bathroom was freezing cold so I asked about how to turn the heated towel rail on. The answer I got was “don’t know, do t think it’s ever worked” so I asked if there was anybody that could have a look and was simply told nobody was working.

Great location very friendly

Allowed to get room early at no extra charge which was a bonus. Unlike last time I needed to book in early as I wanted to get to the football. She was adamant I needed to pay £20 Even though the room was ready. which was a bit steep. So obviously I didn't take. When I came back in the evening she was very busy and had to keep people waiting in order to sort my room. Lot less hassle if she had just given me my room.

Not suitable for mobility issues with stairs at property. Strong smell of weed coming from a staff only room too which was sickening every time I walked past it!

Lovely clean room really spacious

The staff were friendly and the rooms clean and comfortable. The parking is not the best. Very tight spaces and limited, especially when there is a function on. We couldnt hear any noise from the function room or the pub when we stayed which is a bonus. Food at the bar / restaurant was really good. Overall a pleasant stay.

Good location and friendly staff, but we were glad we only stopped for one night! It didn’t feel particularly clean. There was a knotted collection of hair on one of our pillows, the room had a really odd odour, and with the room on the first floor facing out onto the main road / pavement there wasn’t much privacy. Room 6 could definitely do with a net curtain as well as the main curtains. We had the window open to keep the room cool but with the breeze blowing the curtains, it did feel like there was a lack of privacy, and felt a bit exposed to the street / main road. We chose this hotel as it was the cheapest, decent looking place in the area, but we’d have been better off paying £20 or so more for one of the other hotels unfortunately.

Good location and friendly staff, but we were glad we only stopped for one night! It didn’t feel particularly clean. There was a knotted collection of hair on one of our pillows, the room had a really odd odour, and with the room on the first floor facing out onto the main road / pavement there wasn’t much privacy. This particular room could definitely do with a net curtain as well as the main curtains. We had the window open to keep the room cool but with the breeze blowing the curtains, it did feel like there was a lack of privacy, and felt a bit exposed to the street / main road. We chose this hotel as it looked to be the best value in this area, but we’d have been better off paying a bit more for one of the other hotels unfortunately.

Easy free parking, friendly and helpful staff.

A nice property overall, but as an older establishment it has a lot of stairs to get to rooms

Bathroom was a bit small . No net curtains. It was like a fish bowl, not what I expected

The only short coming was that there wasn’t a short hand-railing leading to rooms #1-3. Otherwise it was great. I love the ambiance.

The property felt old and run down.

Could do with a some paint and tidying up in some areas.

Second time at this traditional town centre hotel.

Nice size clean rooms staff poliete

Very nice place to stay- needed somewhere as visiting elderly relative in care home. Very clean room and bathroom, great facilities and great breakfast. Recommended

Excellent stay at this hotel , breakfast was excellent and Laura was really helpful

A lovely place to stay. Nice rooms, nice pub and nice food. Would certainly recommend those looking in the area. I attended a wedding at Braxted Park which was a short drive away but did not get a chance to check out the area around the property hence only average stars for that. Staff are very friendly too. Will certainly choose to stay here if in the area again.

Easy check in, comfortable bed with a nice shower, good location close to Stansted Airport, Chelmsford and Sudbury

There is no lift to upper floor rooms. The main access is via a steep spiral staircase that can present a hazzard for the elderly and infirm with luggage to carry.

Really nice hotel, lovely staff in a beautiful town. However i think if you arrive 90 mins before check in and your room is ready £20 is a tad steep. So after returning from day out manager had to leave busy bar to help with luggage which was in his office. Surely if she had just given me the available room, this could have been avoided. I would have paid £10 like Travelodge up the road. Never £20.

Lovely room. We booked it last minute and arrived just after 10pm. reception closes at 10pm but we got lucky as the staff were still around, not sure what we would have done otherwise but it should say online when you book

Superior room was far from. Floor out of level despite age. Towel rad in bathroom didnt work & freezing. Didn't get fixed & lied to by Manager twice about handyman coming to fix it.Lunch was poor. Dried up mash & soggy broccoli

absolutely brilliant!

Good value

Perfect in every way

Good stay, comfy bed, I was in room 15, good value, superb waterfall shower. Dated hotel/pub but it’s n the middle of Braintree so lots of food options, I had food here and it was your normal pub grub and good parking. Would stay here again.

Has a great experience at the White heart from start to finish. Friendly welcome and check in was quick and easy. Rooms are spacious, clean and well equipt. Shower was excellent. The Restaurant/bar area was busy which is always a good sign. The food was really good and piping hot on arrival which didn't take long at all.

Highly approachable helpful staff, a good menue, convenience in location, more than adequate car parking facilities. Our thanks to all the staff.

The rooms in the extension are basic and noisy when there are parties on downstairs in the main hotel. But very friendly, and clean.

I’ve stayed here a couple of times whilst out with friends in Braintree. If possible ask for a room in the main building as these have more character. Decent breakfast as well 👍

The room I stayed in was large and comfortable but a bit chilly. There was a small electric heater supplied which worked ok. Good value for what I had.

As always this Hotel always comes through love staying here on my Trips to England close to town and the staff are amazing from morning Breakfast to drinks in the bar at night absolutely amazing looking forward to my next trip home and a couple of nights in the White Heart Hotel

Fabulous hotel and fabulous staff.. Would book again if needed to come back down Would also recommend

Staff were very helpful and attentive. Breakfast was huge with good choices. Beds comfortable

Great place perfect staff would stay again

Property was lovely easy walk into town perfect for station. Staff were excellent friendly helpful funny and kind. My only complaint would be the noise of the pipe works where the radiotors need bleeding i wish id bought my tools could of fixed the problem lol. But overall id defo stay here again and was inpressed with food. Thank you

My room was filthy, complaint made at the reception, however they were unable to move me to a different room.

Rooms need serious updating,beds uncomfortable rooms are so hot worst night sleep ive had anywhere in years., if u have mobility problems dont book as there is "no lift" overall wont be rushing back !!!!

Everything was fine except there was no internet.

Lovely old hotel, full of character. One of the cleanest places i've stayed. I also found the service excellent. The one frustration. Food was not always available but this is a very minor moan. Overnight it was a relaxing stay, just what i needs

Overall was good except no hair dryer inside the room. Housekeeping staff was acknowledged but nothing done.

Overall a good experience, friendly staff.

Lovely hotel. Helpful friendly staff. Very enjoyable stay

My stay is always good. Staff are attentive and friendly. Sone parts of hotel could do with freshening up.

Staff, Wi-Fi communication,, I didn't even stay at hotel. I was supposed to stay 2 nights , the first night I didn't sleep. The second day I check out around 7 pm I want my money back.

I found the menu limited. And had to ask for fresh fruit three days running at breakfast and it was on the menu this was (help your self for continental). Otherwise, I enjoyed my stay and my room was comfortable.

The rooms were fairly basic but clean, comfy beds and everything you could need, hairdryer, iron and ironing board., tea & coffee making facilities and tv. Breakfast was really good and offered a lot of choice. Staff were really friendly and helpful. The only gripe, the water was scalding hot which meant that the cold water tap for cleaning your teeth was warm.

No chef on Tuesday, lots of items not available at breakfast, dinner

The property is fairly cheap but badly in need of refurbishment. Windows were broken and furniture in a poor state. I stayed there while attending a local wedding, so just used the room to get changed and then sleep in after a drunken wedding. Upon arrival, the cleaners had missed a dirty sick draped over the smoke detector. Good tea and coffee facilities.

Stayed at the hotel before and it was good, hotel now needs updating and if not a deep clean..

Having been disappointed elsewhere I didn't have expect great things but I was very pleased with the White Hart. The building itself ancient and very well-kept. The staff were friendly, helpful and polite. My single room was perfectly comfortable and exquisitely clean. The price was reasonable and I would certainly go back there should I visit Braintree again. Thankyou White Hart.

Whitehart hotel is a pub and inn, which is a bit confused to me as I walked into the pub. However, the staffs are all very friendly and helpful: they quickly led me to the small reception table on the back side of the pub (which would be assessible first if you could manage to find their car park). In my case, I follow the postcode given by hotel.com (CM7 9AB) and really struggle to find how to get to the hotel (even though it is right in front of my eye as the lane is one car and no parking allowed). After giving the hotel a call, the receptionist was kind enough to direct me to their car park (but I still manage to go to the wrong one of the court nearby). IF ONLY there is a clear notice that if going by car, we should go to the car park in coggeshall road just opposite the oyster restaurant and right before the one way stop side. Besides that, everything is fine (no wow factor). The inn is a bit dated (squeaky floor, door making a loud bang whenever our next door go back and forth from their mid night drink, decent shower, a small fan was provided as it is super hot this weekend). The ambience at the pub looks warm, cosy and the food smells tasty at reasonable price (but we dont have chance to try as arriving a bit late after having dinner & need to check out early at 7am in the morning). All in all, everything is just basic, fine for one night sleep (some noises from other guests are unfortunately out of their control). The charm from the pub ambience saves the day

Old world charm but lack of elevators.

We felt the property was a bit tired, needing a refresh, the staff were very pleasant and very helpful, the food was adequate, not the best but reasonable value for money. We would return.