Holiday Inn Express Dubai Airport by IHG

I had a great experience at Holiday Inn, thanks to Princess and her outstanding service. She was very welcoming, attentive, and professional throughout my visit. Princess made sure everything was handled smoothly and went the extra mile to ensure I was comfortable and satisfied. Her positive attitude and genuine care for guests truly made a difference. It’s not every day you come across someone so dedicated and friendly. Because of her excellent service, my experience was even more enjoyable. Highly recommended!

The place atmosphere and ambiance is relaxing and the foods are delicious. Highly recommended.

We had a fantastic time here. The location was perfect for exploring, and the atmosphere was very welcoming for a group of friends. The rooms were clean and comfortable, offering great value for the price. Highly recommend it for anyone traveling in a small group!

I had an amazing sleep last night at also the restaurant is amazing with the staff LEANNA assisting us, wonderful

good location and very accomodating staff specially the girl with a good and smilling eye named princess

We really liked the hotel and the staff. Even in middle of crisis during March 2026 in Dubai, they helped us. The breakfast was delicious, rooms were comfortable and clean. The location of the hotel was very close to Dubai airport, we rented a car and everywhere in Dubai was approximately 20 minutes apart to this hotel. I recommend to stay.

I'm trying to find my hotel neighbor David from Mexico (March 4, Holiday inn Express Airport Dubai). Maybe someone knows him

Conveniently located within walking distance of Dubai International Airport Terminal 3 and with an efficient shuttle service every 30', the Holiday Inn Express represents a valid choice for those in need of an airport hotel in Dubai at a fair price. The structure is in line with the Holiday Inn Express brand, offering simple but functional rooms, a decent breakfast and a basic buffet for lunch and dinner, with also the option of an alternative pub/restaurant. Staff is OK even though there is a fairly rigid approach and any request that is not usual is simply rejected, without trying to satisfy the customers.

Awful small rooms with no carpet on the floor which was a big setback as feet got cold. The room were stinky due to lack of ventilation. Pretty average furniture in the room. Breakfast was pretty awful too. No Indian food option and even english breakfast options were average. Masala tea looked like a boiled milk with some tea added. Overall, pathetic experience. Will henceforth keep holiday inn express as a least preferred option.

We are the guests of room 207. First of all, I would like to thank Naw very much. She is a very patient front desk staff! When we don't know how to extend the free stay(Because the background of this trip is quite special. We were stranded for some special reasons.) But with her help, all the problems have been solved!!!🫶🏻 I am particularly satisfied with the housing experience this time. If there is a next time, I will choose here without hesitation!

Without a doubt one of the best hotels in Dubai. I was very well received and treated by all the staff during my stay. Fantastic team, always ready to help. One of the best I've ever seen. A big hug to everyone, especially to my friend Emmanuel who was always tireless.

I want to compliment Manojit for being generous and accomodating supervisor. He gave me water. Assist me on my needs and very responsive. I also see he is very organized and alert during bfast time. He do very well. Good job Manojit -from your Filipino friend

I booked a king room and also put in a request if possible for an airport view. What I got was a twin room with an internal view. I asked to get a king room as that’s what I booked but was told that was the only room they had left. There was no plugs near the bed and there was only 1 plug the other side of the room. We had an early flight and needed to catch the 5am shuttle, so was going to miss the included breakfast. I asked was there anywhere even to get a takeaway cup of tea and was told no. Here’s a suggestion, just for guest leaving between 4am and breakfast starting have a section to have a takeaway tea or coffee. We’re missing out on breakfast so surely a takeaway drink would make up for that. On the whole it served its purpose. I’d suggest if someone books a certain type of room then that’s what they are allocated. As a IHG member I felt let down.

Kalam outstanding housekeeping service it's was fantastic when we are visiting to Dubai it's was great thanks to crew member kalam. From cleaning department well done 👍👍👍👍 job I will be passing to email or SMS to al my friends to if you have plans to. Visiting to Dubai staying IHG hotel holiday inn Dubai airport best hospitality person great well done ✅✅✅✅

Room clean good staff kalam from housekeeping really I am happy with all service

My stay was perfect. Room was very clean. Food and beverage team is exceptional. Mr Neeraj and Mr Akshay was very helpfull. They are an asset to the hotel. Hotel have 24 hrs shuttle bus to terminal 3 & 1.

Very comfortable hotel near the airport. Kalam from housekeeping was hardworking and friendly. My room was always perfectly maintained.

Excellent housekeeping experience. Cleanliness was maintained at a high standard every day, making the room feel fresh and welcoming. Special thanks to Kalam and sanket for his consistent hard work and warm, professional service.

everything is good, the room is clean and Ms Leanna accomodate us well with great customer service.

The hotel is clean, the staff most specially mam Leanna on the dinning area is superb, always in smile mode that add the classy of the place,

Manojit and mahesh . Were outstanding behind the bar . Very helpful and attentive . The hotel staff overall were awesome . And i look forward to returning in 6 weeks . A big thankyou to all concerned

Thanks for the friendly team especially Mr Mahesh & manojit

Amazing stay Amazing staff with Mr vikash and Mr Kalam. Housekeeping was great the amenities was what we needed to travel safe and it had everything we needed

Kalam from housekeeping doing very hard work Very good hotel near to airport

Mr Surya and crew member one if the best staff and supervisor. Surya and kalam well done job we are fantastic time to staying outstanding room clean well done

Great service team. Leanna at the Breakfast buffet goes the extra mile by taking care of the little details and anticipating what the customer is looking for. For example: She helped me taking a picture while I was struggling to do a selfie :-) Thanks a lot 🙏

mahantesh is really nice！great service. And the breakfast was good, recommend to stay here for a quick night, will come back here next time .

Sett and Rikesh Nice to stay here,Good food and hospitality,Free shuttle bus to airport,Recomended for all tourists.Great

Very impressed with the housekeeping.the room was always clean,tidy,and comfortable creating a relaxing stay.kalam and sanket provided exceptional service with care and consistency.a big thank you for the great effort.

I am very impressed with the housekeeping service at Holiday Inn Express Dubai Airport. The room was always very clean and well organized. Special thanks to Kalam for his consistent hard work, kindness, and dedication. He made my stay much more comfortable.

Leanna is very nice and helpful. She’s very polite too. She’s always smiling and cheerful. She’s a gem employee and a keeper.

Not your top noch hotel but it’s okay for a one night stay. Breakfast was okay not the best but provides usual food item. Manetesh was nice at the breakfast area he kept tables clean.

I have stayed in the best hotels in Dubai many times. After a long time, today I found a staff in this hotel whose manners from talking to serving were like those of a five-star luxury hotel staff. I requested a towel from this staff. They not only gave me a towel but also asked if I needed anything else. His name is Mr. Hamza from Housekeeping.He is definitely an educated and admirable staff member. Thank you..Hamza ..

Good location, near and clean rooms. Mr.Mahantesh is very polite and professional service made our stay very comfortable. Thank you

Excellent location just minutes from the airport. The room was very clean, spacious, and well organized. Staff were polite and professional, especially SAQIB he was as well helpf, The bed was comfortable, and the room was quiet despite being close to the airport. Free shuttle service was on time. Perfect choice for transit travelers. Highly recommen

It’s a bit far from the city centre but they have an excellent free shuttle service that runs from the airport, to the Dubai mall and to Deira city centre. The staff is super helpful and quick to respond to questions and requests for help. The elevator lobby on the third floor unfortunately has a horrible smell that is harder to take every time I pass by. The rooms are great and have been well maintained. I would definitely stay here again, it’s worth the cost spent!

Great experience! The room was immaculate and cozy. Being close to the airport was a huge plus. Breakfast had a lot of choices and everything was delicious. Big appreciation to Mr. Vikash—his professionalism stood out. Highly recommend this place

I had a very pleasant stay at Holiday Inn Express Dubai Airport. The housekeeping team did an excellent job—rooms were spotless, fresh towels every day, and everything was well organized. The hotel is very clean overall and perfect for a short stay near the airport. Highly recommended.

A good hotel for a layover, with a tasty breakfast. They offer airport transfers, but unfortunately, it's not possible to walk from the airport to the hotel.

I would like to sincerely appreciate the housekeeping team for their excellent service. The room was spotless, well-organized, and consistently maintained throughout my stay. Fresh linens, clean bathrooms, and attention to small details made a big difference in comfort.

Holiday Inn express it’s a nice hotel they have nice rooms and food, customer care room services big up to Vikash he treated us well

I’m the head coach of Uganda boxing team and I and my team we are very happy to have the best experience in holiday in express hotel.. House keeper VIKASH gave us all the best and wonderful time to stay, I promise to recommend all my friends to stay here when ever they come to Dubai.. Thank you so much !

Am from boxing group staying in room number 105 superb service going well staff room cleaned housekeeping staff nice thanx to airport team

Great mid-range hotel. Close to airport. Good size rooms. Clean and everything you need. Breakfast was good - lots of choice. Staff very helpful and polite. Good shuttle bus service from the airport.

We enjoyed our stay at Holiday Inn. The public area and gym was always crowded ( because the athletes and teams of world boxing event were staying in the hotel). That was a bit of inconvenience but I understand that it was an exceptional thing as our dates of stay clashed with those of boxing event. Otherwise, staff was great. Breakfast was wonderful with a lots of options. Zu Zu and her sister plus all the other restaurant team were a great host. Overall we thoroughly enjoyed our stay. However, I would like to bring to management's notice that the Tour and Package guy who sits next to restaurant entrance is a fraud. He charged us heavily for a desert safari, which I paid assuming that it would be top notch. However, the guy who took us to the desert safari took us to a half built camp for the food and entertainment part. There were many well organized camps on the way but he choose this camp, probably because it was cheaper and they could earn more profit. The food was cold, I assume it was made in the morning. Next day, I confronted him but he claimed that we were taken to top 4 camps of Dubai. I felt so amused at that guys confidence that he assumes other to be believe whatever nonsense he would say. Anyway, I m just sharing my ordeal here with hotel's management so that you are aware of this scam that might bring bad name to your hotel. Rest it's upto you to decide. Other than that , I had a great time staying at your hotel. Thanks for the pickup and drop off services to the airport.

The housekeeping team was fantastic! My room was spotless every single day — fresh towels, perfectly made bed, and everything neatly organized. You can tell they really care about cleanliness. One of the cleanest hotels I’ve stayed in. Highly recommend!

Amazing housekeeping service! The room smelled fresh, the bathroom was sparkling, and all the details were taken care of. The housekeeping staff were friendly and very professional. Great job!

I had the pleasure of experiencing exceptional service from Supervisor Manojit during my stay at the Holiday Inn Express, Airport in Dubai from December 5th to 7th. From the moment I arrived, Manojit was welcoming and attentive, making sure all my needs were met quickly and with a smile. His professionalism and friendly attitude truly stood out, making my stay effortless and enjoyable. He went above and beyond to ensure everything was perfect, and his attention to detail really made an impact during my stay, specially during our meals at the restaurant. It’s not often you come across such outstanding customer service, and Manojit made my visit memorable in the best possible way. Wishing him all the best in his future endeavors. God bless you, Manojit. Warm regards, Vinod Hamilton Balla

Super staff very frequently i want to say thank you team holiday inn express good freak fast super clean room and corridor thamx vikash

Convenient location right by the airport. Clean rooms, friendly team, and an efficient shuttle. Vikash made our stay extra pleasant with his professionalism. Highly recommend

Manojit was very helpful and assisted us with our needs. He’s a joyful person and accommodating. Even the restaurant full of people but he still keep calm and showing true attitude which is amazing , I can see how he handle the people talk with them which quite impressive

I attempted to book Holiday Inn Express Dubai Airport through the IHG app, but the reservation failed and no booking was created. Despite this, I later found unexpected and unexplained charges on my card. The hotel itself confirmed that no reservation existed under my name, which made the situation even more alarming. This turned what should have been a simple booking into a stressful and time-consuming problem. I contacted support several times, but I did not receive clear answers or effective assistance. For a well-known international hotel brand, this level of confusion and lack of support is unacceptable. The booking system and customer service need serious improvement to protect travelers from similar issues.

This is the perfect hotel for anyone spending a short time in Dubai or catching an early-morning flight. The hotel is spacious and well-maintained. The reception team is extremely welcoming. The breakfast is excellent and a very friendly gentleman named Gian welcomed us and made sure our breakfast experience was flawless. A truly outstanding member of the staff. The complimentary shuttle service runs 24/7 and is very frequent, I’ll definitely return here next time I’m in Dubai.

I would like to share my experience during check-in. The staff member named Youssef showed unprofessional behavior. He did not listen to what I was saying, and he did not smile or show any welcoming attitude. This made my check-in experience uncomfortable and disappointing.

Here is a polished English review based on all the points you provided: --- **Review of Holiday Inn Dubai – Extremely Disappointing Experience** Our stay at the Holiday Inn in Dubai was unfortunately one of the worst hotel experiences we’ve ever had. The structure itself feels run-down and poorly maintained. Upon arrival, we were given only one hair towel instead of two, and there were no small face towels at all. Even worse, the shower gel and body lotion dispensers were completely empty at check-in, and the bathroom drain was leaking water. On the first night, despite the hotel clearly not being full, we were placed in a room that was connected to another guest’s room by only a thin internal door. As expected, the noise was unbearable. Our neighbour was speaking loudly on the phone, and after at least five calls to reception asking for help, nothing was done. In the end, at 1 AM, we had to go down to the reception ourselves to pick up another key and move to a different room, carrying all our luggage without any assistance from the staff. Breakfast was another disappointment. On the first day, I asked for a gluten-free breakfast and was told that it needed to be pre-ordered the day before. I placed the request, but the following morning I was informed that nothing had been prepared for me. The overall quality of the breakfast buffet was very poor: almost no fruit, very little variety of international food, tasteless cold cuts and cheese, and coffee that was simply undrinkable. While the staff was polite, they were completely unable to meet even the most basic expectations. Their lack of organization and attention to detail made our stay extremely frustrating. Overall, this was a genuinely terrible experience, and I strongly recommend avoiding this hotel.

Great hotel near to airport authorities bus service good housekeeping staff assist to explore about dubai where need to visit thank you vikash

Convenient place to sleep before an early flight home. We had the free breakfast which was just ok. Very efficient staff checking temps and clearing tables. Gian was very polite.

Good staaf near to airport ever hour bus service available thanx team holiday team i will ce bak agai next month super service

I had one of the worst experiences ever with IHG and Holiday Inn Express Dubai Airport. I attempted to book through the IHG app, but the booking FAILED and no reservation was created. Despite that, I was charged multiple unauthorized amounts on my card after I returned to Saudi Arabia: • 108 USD • 108 USD • 135 USD (charged on a completely different day) No booking exists on my account. The hotel confirmed they DID NOT charge these amounts. Yet the money was taken by IHG’s system without my approval. I contacted support multiple times. Chat sessions kept closing automatically, agents kept transferring me, and no one provided a solution. This is unacceptable for a global hotel chain. If this is how the system handles failed bookings, then customers’ financial information is not safe. I’m still waiting for a refund for the unauthorized transactions. Be very careful when using the IHG app — your card may be charged even if no booking is created.

Had a great stay at Holiday Inn Express Dubai Airport. Vikash from housekeeping is very professional and polite. Rooms were always fresh and well arranged. Thank you for the amazing service!

Exceptional service from Vikash Saqib! He was polite, attentive, and very professional throughout my visit. His dedication to customer satisfaction truly stands out.

Housekeeping staff very good hotel very good near to the airport nice breakfast hotel perviding free airport bus. I just want to mention some staff name is very good frome house keeping kalam vikash.

Overall value for money, during a busy season. The staff are generally good. Came across one Mahantesh during my breakfasts. He was extremely polite and dutiful. Recommended!

I had a wonderful experience at Holiday Inn Express Dubai Airport. The location is perfect — just across from the airport and easy to reach. The rooms were clean, comfortable, and well maintained. Breakfast had a good variety, and the staff were always smiling and ready to help. Special thanks to the front desk team, they did a great job making check-in super smooth. Specially thanx to vikash housekeeping supervisor. Would definitely stay here again!

Stayed here for a short stopover in Dubai. The hotel is very convenient if you have an early flight. Rooms are quiet and tidy, and everything worked well. The staff were friendly and helpful — they really made the stay pleasant. Vikash at reception did a great job handling everything quickly. Great value for money overall!

I had a wonderful experience during my stay at the Holiday Inn Express Dubai Airport. The hotel is very clean and comfortable, and the staff are friendly and always ready to help. The location is perfect—just across from the airport, which makes traveling so easy. The housekeeping team does an excellent job keeping the rooms spotless and fresh every day. I especially appreciate the warm hospitality from everyone. Thank you for making my stay pleasant and enjoyable. Highly recommended for both short and long stays!

Nice experience. The breakfast was exceptional and our helpful waiter Mahamtesh was extremely helpful. We were able to get a room for 1.5 days with odd hours.

My recent 11-night stay at this hotel in November 2025 was a bit of a disaster. I had to switch rooms four times due to various problems. Some red flags to watch out for: - No hot water for showers - it's either warm or cold. - Cockroaches were found in two of the rooms I stayed in. - The bed mattress was old and uncomfortable, giving me back pain. - The shower's liquid soap dispenser was out of order on the first day. - Room service was disappointing. Considering these issues, I'd rate this hotel a maximum of 2 stars. It's lacking in basic amenities.

Nice and clean hotel with delicious breakfast. All the staff here are excellent staff and produce good service especially Mr Mahantesh

Globally, my worst Holiday Inn Express experience… ever! - Rooms are in extremely poor condition – see my photos. The hotel is renovating rooms (Oct 2025), but slowly, so expect a bad room and possible disruption during your stay.. I was woken by workmen outside my room in the early morning. - Zero/poor recognition for top-tier Platinum/Diamond IHG members. I was not given a renovated room, or indeed even a good room, or a higher floor. In fact, I had to move THREE times so finally find a room which was acceptable and even it was in poor condition!!! - Prior to check-in, for some bizarre reason, this hotel may charge your payment card a higher amount that the cost of your booking. When checking-in, the refund and re-charge process is unnecessary. When queried, the reception team couldn’t explain why they had charged a higher amount than my room rate. - Water temperature fluctuates, so don’t expect a hot shower. Extremely uncomfortable. - The hotel’s online information regarding the airport shuttle is inaccurate and not comprehensive. It should be every thirty minutes, but often runs late. There is a timetable, but the hotel doesn’t provide this information online. Also, there is not a complimentary shuttle to Emirates Metro as stated online, this is completely false. Other airport hotels have more frequent shuttles. It took me over an hour to get from the airport to the hotel. I could easily have travelled into central Dubai in this time, so why stay in an airport hotel?! - I wrote a complaint to the hotel manager, Ahmed Abdel Nabi, but he never replied, even after two emails. I eventually received a reply from a guest service supervisor. This tells you all you need to know about how badly the hotel is managed. AVOID!

Vakas did an outstanding job keeping my room clean and organized. He’s very professional and friendly. Great housekeeping service at Holiday Inn Express Dubai Airport!

Everything about my stay was smooth and pleasant. The front desk team was efficient, and professional and always ready to assist. He truly represents the spirit of great hospitality. I’ll definitely choose this hotel again!

I recently stayed at the Holiday Inn Express Dubai Airport and had a comfortable experience. The hotel's location opposite Terminal 3 was super convenient, and the free shuttle service was a bonus. The staff were friendly and helpful, and the breakfast buffet was decent. My room was clean and cozy, but I did experience some noise from the airport. Overall, it was a great choice for my layover. I'd recommend it to fellow travelers looking for a hassle-free stay near the airport.

An ok transit hotel conveniently close located to the airport. The shuttle service is good and runs twice an hour. It leaves the hotel at the whole and half hour, transit takes 10-15min max. Friendly drivers helping you with your suitcase in a little trailer that the buss pulls. How to get there? Upon arrival take the elevator to departures, exit the terminal and cross the road. On your left is an area where all hotel shuttle busses are waiting. The buss is clearly marked Holliday Inn Express. I stayed two nights on my way to Asia and 2 nights on my return trip. First stay a clean room on the ground floor and a good bed, clean bath room. On the return haul, it was not that good. Matress was worn and the cleanliness of the room poor. Stains on the sofa the bed the wall you name it. Breakfast buffet has a large selection of food that caters for all those that are in transit. Not fantastic but you will live. A selection of tea and good coffee. The hotel has too many positive reviews by single contributors with the one review only. Enjoy your transit and behave in the hotel as if is your own home, as this is clearly what every hotel has to overcome. That includes our behaviour at the breakfast buffet, loading up our plates and then leaving them untouched. If you find the review useful please give me the thumbs up.

Very good location for an early morning flight out. We were very happy with our stay at the Holiday Inn Express Dubai Airport. The room had two single beds which were very comfortable. Our room (12) was on the ground floor and was very clean and quiet. The bathroom was clean and the water pressure was great. Everything in the room was clean and well maintained, however, the mini-fridge was not very cold and we didn’t really like the paper coffee cups and plastic cutlery. Room service meals were prompt and very good. The shuttle bus to the airport was on-time and comfortable. Everyone we encountered at Reception was friendly, professional and very helpful. The hotel is in a good location with a convenience store nearby.

My party reserved a room to be closer to the airport and to rest before taking a late-night flight from Dubai. Upon arrival, I went to the front desk to give my name/passport to begin the check-in process. The lady sighed very loudly and rudely said "I cannot do ANYTHING until I have passports from everyone in your party". This was the start of the unprofessional behavior and tone that we experienced during our short time there. The security overseeing the property was speaking rudely to other patrons as they attempted to get carts and bring in their luggage (the front drive is a very short, narrow, circular drive). Once we got to the room, it was dark and some of the lighting did not work. The room had a musty smell, worn furniture, and the sofa couch had visible stains. We decided to check out of the hotel after less than an hour. We opted to just sit in the airport until it was time for our flight.

Needed a place to relax before an early morning flight after hectic 3 days in Downtown Dubai,with a free shuttle to airport and clean room 👍would stay again if we were to visit again…

The bathroom was not clean. Hairs could be found in the sink. They did not provide hand towel and floor towel even though we asked multiple times

The stay is really good, near to airport and their break fast the amazing with lot of options

Great staff, limited food options, room was dated and overall poor cleanliness

No shops around, which was fine. The hotel is quiet despite being rather busy. It offers the basic services, is efficient and cheap. Ideal for me

While it says opposite Terminal 3, you cannot walk there. The shuttle service is slow and stops at terminal 1 before dropping you off. It took me 30 minutes to get there. One I got to the hotel, everything was fine. In the morning, I arranged for a cab and it was much quicker. The staff were very nice.

Great place to stay near the airport

The breakfast was amazing. Staff member were nice and it’s very clean and Nice hotel

Our flight got in super late and we just needed a place to drop bags and get some rest. I knew nothing about this place before I booked it. Much to our delight the staff was super friendly and professional. The room was on the small side but perfect for our needs. The only complaint was not much hot water. The absolute diamond was the complimentary breakfast buffet. I expected far less and was stunned by the amazing variety of food and beverages. Easily the breakfast would have come at a charge at home but was free. Very near to the airport. Highly recommended and I would stay here again.

Arrived early hours after delay , asked for room with a view high level , Got brick wall on 3 rd floor and builders work in progress . Not great experience . Give this one a miss next time .

The breakfast was good and everything was nice

I stayed on the 4th floor. I had a 20-hour layover, so I thought I would catch some sleep. They were doing construction everywhere, and it only said there was construction on the 3rd floor, but there is no fifth floor above the room I was staying in, and hammer banging above me. Don't stay there. The place looks like it is under construction, good breakfast. I paid 50usd in cash for an early check at 6:45 am and could only actually sleep for four hours. Doesn't look like the Holiday Inn, only the lobby looks nice.

Convenient, comfortable, good breakfast.

Good service

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Nice

Everything was great except for a strong moldy odour whivh made our stay unpleasant.

Due to a traffic issue our shuttle arrived 40 minutes late

Clean comfortable room and excellent staff. Thank you

Good staff. Very clean and nice property .

The room is full of bad smell it’s not clean

Nice place for a one night stop over. Breakfast buffet offered many choices.

front desk Staff including the shuttle driver were quite rude.

Request so many times that I accidentally hit the cancel button for my reservation. Nobody cares and didn't respond to my request. They didn't refund my money or let me stay at the hotel. It's a matter of 100 dollars but me and my family will never ever stay at this hotel chain again