Gran Hotel Pereira

The Gran Hotel is an historical property. It badly needs updating/remodelling. My 5-night stay was marked by a serious leak in the bathroom, which management wanted to wait to repair. ( One substitute room could not be entered due to a faulty door.)There is clear evidence of management weakness, with many examples of employee turnover. Breakfast is ok , served in the hotel's basement restaurant but without much enthusiasm or smiles...no toaster in this restaurant. Sr Umberto, a bellman, was a bright spot..a nice man with more than 30 years' experience at the Gran Hotel.

Me gustó mucho

Good hotel I recommended

Good hotel but no a/c in the rooms though. Kind of dated but the breakfast was excellent.

Buena atención al cliente Pero en la habitación hace falta un poco de retoques

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Beautiful property but the homeless in front of the hotel is scary after 10 pm …and the service at the cafeteria was terrible they don’t have idea how to treat the customers and the food was ok the eggs in the morning looks old and cooked by any server not by a chef so they have to pay attention on this part is very important for the reputation

Excelente! Fuimos recibidos por una muy profesional recepcionista, Diana. Nos explico todo sobre el hotel, las facilidades, y un poco sobre las atracciones locales y el area, con mucho orgullo de su ciudad. El hotel y su personal excelente todos. Les deseamos mucho exito.

Todo muy bonito ! El desayuno rico! La atención del personal excepcional

A coffee maker would have been nice

It was ok, pretty old hotel, a walking distance mall Could be a little challenging to walk after 10:00 pm in the neighborhood, people were nice at the hotel

Parking is free and secure always my go to place when in Perria

I like the customer service. Breakfast could offer more. Good area in the daytime.

Location was great. Breakfast was very good.

Nice friendly staff. unfortunately our room did not have A/C, And the bathroom door was just to old so there was lot's of water on the floor every time after taking a shower..And they plenty of vacant rooms and the girl at the front desk did not want to give us one.

Very convenient

Very nice employees

Air-conditioning

Very kind, very helpful. A very positive experience. Thank you for everything!

Basic Hotel. Good shower with warm water. No dining. Free parking of site with hotel voucher

Mi habitación no tenía aire acondicionado, eso no me gustó.

publicidad engañosa, la habitacion su aroma a guardado y vieja, sin toallas, sus sabanas viejas, sin agua caliente, no servian los canales. pesimo

Muy buen servicio, en una zona conveniente cerca de un par de centros comerciales donde puede encontrar todo lo necesario

Nice hotel in centrally located part of city

Por el dinero que cuesta hospedarse en el Gran Hotel Pereira existen opciones que agregan más valor. Me tuvieron que cambiar de habitacìón el segundo día de mi estancia pues no funcionaba el aire acondicionado y pase la noche incòmodo.

Rude ladies at reception upon entry. Acted as if checking us in was an inconvenience. Not welcoming at all. Neglected to return passport after check in. Weird room setup - giant out-of-place fridge, that wasn’t even turned on taking up space. A SOWING NEEDLE WAS LAYING ON THE SHEET THAT WE DISCOVERED UPON LIFTING THE BED COVER. When we brought the needle down to reception and brought the incident to the attention of the male receptionist in the morning, he acted nonchalantly about it and simply showed it to another staff member but didn’t apologize or say a single word to us about it. Avoid this hotel.

I stayed here a few years before and liked it, but was disappointed this year. Especially with breakfast, which was terrible. No longer worth the money

Friendly staff, antique hotel in excellent conditions. Great location.

Convinient location if doing activities in the center of the city but feels dated, breakfast is limited and ambiance is dreadful

The staff is very nice, helpful and cordial. Close to everything!!

Friendly staff

Great location, easier to walk downtown.

Beautiful historical hotel , staff is really nice. And is a beautiful city to walk during the day

ase o le a todo , taxi uñero, tiendas restaurantes en fin de todo y buenaervicio

todo muy agradable, la habitación, limpieza y el desayuno.

Muy bien

Muy regular las habitaciones huelen a húmedo, el desayuno malo, es mejor no ofrecer, y el Parqueadero no lo facilitan por ser comprado a hoteles.com la noche es presionando que la compren directo al hotel

Wonderful staff, great location for shopping and getting around.

Excelente hotel, amplias habitaciones y muy buen servicio. Un poco ruidosas las habitaciones q dan a la calle, pero suficientemente espaciosas.

The breakfast service wasn’t good. The attendance was slow. We finished our breakfast and we still don’t have the beverages. The front desk didn’t give the information property. The location was awesome.

Muy conveniente y cerca del comercio

The staff was super nice and helpful. The breakfast was delicious.

Sin comentarios

This place is great! We loved it.

Awesome service. Older property with new fixtures. Beautiful decor and atmosphere

Good value overall

Very nice place very clean very professional workers overall very good I’m recommended

Coming back! Excellent staff. Our stay was divine, the staff makes this modest hotel feel like home. The facilities are we’ll keep! Beds are comfortable and great room space.

They are all very friendly and helpful. good service. I recommend them. I forgot it. all are women. congratulations.

Costo beneficio muy bueno.

El servicio del restaurante lo han desmejorado notablemente, en este año me he hospedado varias veces y cada vez es mas deficiente. Cuando elijo por esta plataforma, la asignación de habitación es bastante regular, aunque el hotel en términos generales esta en buen estado, las camas para pareja son muy pequeñas, miy diferentes cuando uno contrata o reserva directamente con el hotel.

Mal hotel

Excelente

The hotel is in a great location in the heart of midtown. It is an old historic hotel but kept in nice condition.

Buena relación costo servicio

The front desk staff was very helpful check-in was very easy it's a great value and a good location

El hotel es muy cómodo, limpio y agradable; pero sucede que cuando reservo por plataforma lo ubican en habitaciones en las que se escucha ruido y las camas son más pequeñas.

Muy regio recomendadisimo

Average hotel. Location is good right in the center of town. No air condition in the rool,even if this was stated in the room description. Simple but ok breakfast. Laundry was more expensive than other places I've been in Colombia. Walls were a bit thin,could hear snoring from the neighbor. Rooms were decent.

Bien, un hotel bonito y con buena ubicación, el restaurante no estaba disponible para la cena

This hotel was very nice. It had a lot of in-house amenities such as spa, bar, and I also liked the air conditioning and hot shower in the morning. It was walking distance to many dining options and was located a quick 15 minute ride to the airport

la habitación no tenia aire acondicionado. Hotel muy viejo, aunque en buenas condiciones. El desayuno frio!! Solo volvería si no tuviera otra opción,

Good stay, friendly staff, good clean room, clean bathroom, good WiFi, great location, near restaurants and stores.

breakfast was poor, it could be much better

Muy cómodo y bien ubicado, con atención muy amable del personal, un hotel con tradicion

I like the structure of the hotel: wood; its an old well maintained building. The hotel is a patrimony of the city, Pereira.

I was very happy with the staff and the rooms are excellent and spacious. Maybe the carpets need a new look.

The Gran Hotel was grate, really clean bedrooms and the personal was super kind, but the food’s restaurant was not the best one. Except for that, I recommend this place.

Good stay

excelent ,great lication, one of the nicest hotels i have stay in.

I made 2 reservations in 2 differents cities and both of them were not right because I made the reservation for 4 people for one room with two beds and they came out to be for 2 people instead of 4 once I got to the hotel so I end paying more money then I was supposed to.

Nice location. Close to all government and business offices, plaza Bolivar, restaurants and mega bus.

Nice and roomy. However, rather outdated furniture.

the hotel has gone down in value, in my opinion...no room key available, shower water leaking onto floor, reception delaying departure for a missing bottle of water (hotel's mistake)...unfortunately Colombians are known for their distrust, and this hotel, which I had stayed at various times previously, was no exception.

Hotel double charge for tax, Expedia reservation taxes was already included in the price to stay in the hotel. Also at time of leaving the hotel the customer service desk charged in the credit card drinks that was already paid cash. No air condition room, clock radio does not work, no table lamps, not enough place to put make up/

The staff were friendly and this is a lovely, old-style hotel. Very well maintained, with several lounge areas that guests can use whenever they wish. Nice large room - large dining room. A comfortable stay.

We were very happy with our stay at the Gran Hotel Pereira. Our check-in went smoothly and I was quite relieved that the woman at the front desk spoke a little English and was very sweet and welcoming. The hotel is beautiful, clean and met our needs nicely. The complimentary hotel breakfast was very good and included fresh cooked eggs to order, various breads, fruit, cheese, coffee and a choice of various fruit juices. The overall service throughout our stay was very good although at times I struggled because my Spanish is a little rusty and some of the employees do not speak much English. Overall we had a very pleasant and comfortable stay at the Gran Hotel Pereira.

Nice classical looking hotel and service. Professional staff.

Always enjoy staying at a "Gran Hotel"! Friendly greeting as you enter the spacious lobby. Staff was very friendly and helpful. Daily breakfast similar but filling. Restaurant serves a very tasty Almuerzo. As in the majority of El Centro Hotels there is the issue of noise but it is the center of activity for the city!

Grand old historic hotel, very traditional...new elevator will help with the five stories! Overall a good esperience, good value for the money.

The first thing that went wrong, they gave me a room with 3 beds I requested one bed, second they gave me a room with one bed but no air conditioning this is a hot city,and third they charged mi more than what was written in my reservation through Hotels .com, their justification was that when one make a reservation the taxes and additional room charges are not included, I cancelled my reservation and went two block up the street and booked through Hotels.com Hotel Soratama where they honored the rate I was given by Hotels.com.

Completely adequate and reasonable. Staff was very friendly and helpful.

Outstanding service. Great location right in the middle of the city. The building is kind of old. But rooms are very clean the included breakfast is a plus.

Excelent for price. Good location Good security Friendly staff...feels like family

The hotel is old but in the same time comfort and clean, the rooms are big and not noisy. 10 minuts from the airport and in the midle of the city

A couple of employees spoke limited English. Has free wi-fi that is fairly fast. 2 blocks from the central square. Plenty of small stores close by. Hotel is very secure and at night the street in front of it is safe but do not recommend walking very far alone at night. The beds are nice with plenty of covers but the mattresses are very firm. LCD tv's in suites are nice addition. Hooked my laptop to it for movies.

I was really impressed,the service was excellent!!!

the location was good, the people who work at the front desk was very kind

This Hotel has a lot of Charm, and is within two blocks from the center of Town. Also, the hotel is walking distance to several shopping centers, but be careful at night. Hotel staff were very accomodating and the level of service was excellent. I Reserved the Special Suite which was a very large room with a balcony. The hotel, the rooms, and the furnishings are a bit dated, but that is part of the charm of the property. The only complaint is that the beds were very hard. Everynight, my wife placed the cushions from the sofa on the bed so it would be a little easier to sleep. However, that being said, this was a great property, especially fro the price of a suite.