Hotel Portonovo Plaza Malecon

EL DESAYUNO ESTUVO PESIMO MUY POCA VARIEDAD BAJE A DESAYUNAR A LAS 10 AM Y YA NO HABIA CASI NADA ME COMENTO EL PERSONAL QUE ERA PORQUE HABIA SALIDO UN GRUPO TEMPRANO Y SE ACABARON LAS COSAS

NO HAY INTERNET EN LA HABITACION Y EL CABLE DE LA TELE PESIMO NO PUDIMOS CAMBIAR DE CANAL, LE HABLAMOS AL PERSONAL Y TAMPOCO PUDIERON AYUDARNOS

Regular

No pusieron los insumos necesarios La limpieza del cuarto muy tarde La pantalla no tenía servicio cuando llegamos Hasta el otro dia

Todos los servicios muy bien

No tengo opinion

Good location and breakfast

No wash cloths

Todo excelente y limpio

Todo muy bueno

Excelente ubicacion! Céntrico! A unas 4 cuadras del malecón! El personal de recepcion muy amables y atentas. Tbn los bellboys. Nos tocó habitación recientemente remodelada, piso 3, moderna tecnología de acceso mediante escaneo de llave. Limpieza 10. Jabón líquido, shampoo, acondicionador, crema, en dispensadores modernos. Papel higienico 10. Toallas 10. Baño lujoso y moderno 10. El desayuno incluido: variado, sabroso, café delicioso, jugo, etc. Muy amable el personal de cocina. La alberca de buen tamaño, excelente vista al mar desde el 4° piso.

Tuvimos olor desagradable proveniente del resumido de la regadera (tapamos con plástico). Hizo falta alguna cajonera para guardar ropa y otras cosas (desodorante, maquillaje, etc). El ropero muy chico para 2 personas quedándose 5 dias... Falta un pasamanos y barandal en el área de la alberca. Los portapapel en los baños del área de alberca estaban atorando el papel... y parece que aún no terminan el remodelado...

Me dieron buena atención

Me dieron una habitación terrible la televisión se mojaba con el aire acondicionado no había iluminación suficiente en el cuarto y la comida estaba como nunca muy mala calidad nunca había pasado esto y finalmente nos cambiaron de habitación a una nueva

emplacement propreté des chambres parfait. personelle audejeuner tres serviable gentille

personnelle a la reception indiferant n ont pas appris a sourire et a dire bonjour

bien

Que no tenía la alberca disponible

Upset that we were not told of the pool and terrace under construction until we paid for the room

Centrally located, small room but a good bed and bathroom

Noisy corridor, small breakfast room and lobby

La limpieza

La noticia de que están en remuneración, sin alberca y sin...con ustedes antes de pagar y ya llegando que su estacionamiento no funciona por la misma remuneración.. y muy caro para esa habitación.

.

It is currently under renovation. We saw the "new" rooms and they will be beautiful. Pool and terrace were not available for use.

La ubicación es excelente

Estaban en remuneración, y nunca comunicaron que habían suspendido el servicio de la alberca y la cochera, y no se hicieron responsables de absolutamente nada.

El desayuno. Aunque sencillo pero muy rico.

Que no estaba en funcionamiento la alberca.

LA UBICACION DEL LUGAR Y EL DESAYUNO BUFET INLCLUIDO EN MI TARIFA, MUY RICO Y MUY COMPLETO

LAMENTABLEMENTE ESTABA EN REMODELACION POR LO CUAL LA ALBERCA NO ESTABA DISPONIBLE

Mui céntrico

Location of the hotel is good.

The hotel is currently undergoing daily remodeling from early morning to late night; the terrace and swimming pool are closed; noise, banging, dust everywhere; workers carry construction materials all day; scaffolding and yellow/red tape at the front entrance - looks like a crime scene. In the room: the safe was ripped out with part of the shelf, balcony door wasn't closing, plumbing issues but the worst was the front door lock problem - every day, coming back from the breakfast, beach, lunch, dinner, we couldn't enter our room for 15 -30 minutes, waiting for the staff to open the door for us. On the 4th day we asked for another room but the manager said all rooms have problems. We were patient but next time after standing at the door for 50 minutes we insisted on another room. They changed us to another room which was so small that there was no wardrobe - we had to keep our clothes in suitcases. Breakfast was also very low quality.

The breakfast was delicious. Kind serving staff. Nice selection. Close to the water.

We did not know there was a renovation happening, which meant no pool access. The entrance was taped off and required everyone to duck under to enter. The check-in was unfriendly. Our key card kept failing, leading to being locked out of our room for almost 90 mins when we returned one evening. The first room we were given had only a view of construction, had mold in the bathroom, and felt like a prison cell. The second room at least had some sunlight and a view. It all felt very disorganized and in shambles. Not worth the price.

El desayuno y la amabilidad del personal de la cocina es lo mejor de el hotel

Lo que me parecio de muy mal gusto es que ya tenia todo pagado me informaron que la alberca y terraza estaba en mantenimiento, y el servicio del wifi que no funicionaba.

Good staff and breakfast, room clean, tv worked nicely,

Key had to be fixed daily, loud noise from workers remodeling upper floors with dust everywhere.1st room had water leak in bathroom sink, had to move room day 2.

close to malecon

furniture old

closer to malecon

they clean the rooms every day

close to malecon

old furniture

La limpieza

La alberca en reparacion.

Nada, cancele al llegar! 😞

El hotel se encuentra en relodelacion en toda la parte superior, no se avisa en la página al respecto, lo que es una GRAN MOLESTIA al llegar, pues tuve que buscar alojamiento de última hora! 😡😞

El desayuno buffet bien. Buena ubicación. Balcón con vista a la calle principal.

Muchísimo ruido por remodelación. Picina no disponible. Columna estorba en regadera. Accesorios metálicos del baño flojos. Tomacorriente baño no sirve. Cerradura de ventana inservible.

Me he hospedado varias veces desde hace algunos años. Lo que más me gusta es la ubicación. El desayuno está decente y las habitaciones cómodas.

Es notorio que las instalaciones en general necesitan una remodelación.

Air conditioning/ complimentary breakfast. Selection and some changes to variety daily. Safe in room

La ubicación, se encuentra justo en el centro, muy facil de acceder a playa, establecimientos, etc

property is in renovation but itsclean thanks

La habitación es buena cumplía su función muy limpia El desayuno excelente y el personal que te atiende también muy amables

Debería de tener más luz, y otra cosa el sábado que llovió se metió el agua a mi habitación También deberían de permitir el acceso aunque sea una hora antes de la que tienen programada

Staff very welcoming, the room was very neat and clean, walking distance to the malecon was short. Overall our stay was great.

Everything was good

It is not bad they are remodeling the hotel. I understand there will be noise but not in the evening nor night

La ubicación cerca del malecón

Que estaba en remodelacion y no funcionaba la alberca

Great value for your money. Convenient and accessible.

Muy bueno

Todo bien

Nice hotel on a convenient location close to the beach, but not in the nicest area of the city. The breakfast and staff were amazing!

The room was clean. Great location. Pool area could have had a couple more umbrellas. It was very hot and there was only one umbrella set up. Other than that it was a good hotel. Breakfast was good as well.

I liked my stay, and I would come back, I just think some of your staff needs some retraining, the breakfast ladies were great, when I left. The front desk just said, that's all, not how was your stay, good morning, you need a taxi, come back, nothing. I think they could do better, having said that, I would probably go back.

Property was in poor condition. The pool was not functional. It was so dirty you couldn’t see the third step in the pool. It’s dark and gloomy in the lobby area. It’s on the main street. The traffic is extremely noisy and I made loud noise from the traffic. The bathrooms were a little dirty. Upon arrival the balcony door scrapes the floor and makes a really no noise to go outside to the balcony. Unfortunately, I will not stay at this property again overall, the property needs a maintenance clean up.

You get what you pay for. Would not recommend the double rooms during summer here. Rooms are too small, poor a/c and too humid.

Hotel was fine But could not sleep Due to traffic on cobblestones Very loud all night

Me gusto mucho, que esta muy amable el personal y la comida del comedor super rica.

.

Only 2 issues. They only provide 2 bath towels but we were 2 adults 1 child. There were a lot of roaches. I let the staff know and they advised me to keep windows shut and took care of the problem immediately. The staff was so awesome the food was amazing. Even the guest were amazing. I had the best stay ever. It’s the perfect location and affordable and so many things right outside the hotel to see do shop etc.

Everything was wonderful. Super nice staff.

Poorly maintained, shower door didn’t close properly, water leaked outside shower, bathroom door frame corroded, corrosion on walls too, closet’s shelf nailing coming loose, lights fixtures corroded.

Customer service could have been better.

Not attentive, and not very friendly also everything is so old.

The pool wasn’t open. Also there was an issue with brown water coming out of the tap but that was a municipal issue not the hotel

This is a great hotel if you want to be near everything. Is only a couple of blocks from our favorite restaurant Ah Caramba. Couple blocks from the Malecon and market. Tons of restaurants in any direction and a public beach around the corner. The staff was always friendly

The breakfast was awesome. build your own Huevos Rancheros, pancakes, fresh fruit and more. Hotel clean with comfortable beds. 1/2 block from the beach and next to big grocery store. Definitely stay here again.

I hated this place from check in. If it was more than 1 night i would have left. Check in staff was not bilingual, and kind of rude. Our bellhop was good and tried his english and helped with my Spanish. It was the smallest hotel room i have ever seen with the smallest bed ever. I dont know if it was even a double. The pool was so dirty i didnt use it, and you couldnt see through the glass on the rooftop patio. Shower door didnt shut and got water All over the tiny bathrooom. Sheets had stains. No pool towels... ugh!

Staff was pleasant and accommodating. Asked for a quiet room. First night we were given a room in the front side of the hotel. It was too noisy for us from traffic, very early in the morning. Changed to a room in the back (ocean side) for the rest of our stay. Quiet and pleasant. Beds in both rooms were comfortable. Air condition was good but created a musty odor. Shower stall was big but the placement of the shower head (in both rooms was located beside a corner beam) made it feel tight. Breakfast buffet was good, fresh fruit and eggs, juice, yogurt, sides. Coffee was not available prior to restaurant open hours. Bottled water was provided for the first day only. The hotel is located 3 blocks from Malecon, close for nice walks and far from the blaring music of the bars. There are various restaurants and coffee shops in the area, research the travel blogs to find one that fits your taste and budget. Mcds and Starbucks for coffee and ice cream for the boardwalk stroll. Clean attended washrooms (10 pesos) available. We did not have a car, walked the area. The bus system is good, but needs some knowledge in order to be used effectively.

Staff were always very friendly and helpful during the entire stay

Close to everything

I booked this hotel as I had stayed there before. They had a good breakfast and an elevator. The elevator was important as I was having hip problems and breakfast was served on the top floor. Elevator was out-of-order. No handrails in the stairway. No wardrobe or any other means to hang up clothing in the room. I will only stay here again if the elevator is repaired. In the meantime, their Expedia listing should remove the fact that they have a functioning elevator.

The staff were exceptional… the premises were extremely clean… perfect location steps away from the beach … could not have had a better stay….

There was some mold on the walls and you could see that the woodwork had not been properly cleaned - doors, headboard, etc. The bathroom was always cleaned well, which is important to me but the whole room needed a deep clean. The balcony door was difficult to open and very noisy, which was unfortunate because I had to go and sit in the one chair out there or go to the roof for internet. The breakfasts were very good, with the best chilaquiles. They were drier and not as saucy as usual and I loved them. The restaurant staff were very nice. The lady who sat at the back desk in the foyer was very nice and helpful. I would probably stay there again, because of the location and good breakfast, as the price was right.

I feel very comfortable. Beds are nice. Air conditioner is excellent. Great view from the balcony. Breakfast is super llnconditioner

The breakfast pancakes were cold, no breakfast meat like bacon. As someone who is allergic to peppers, the choice was very limited.

Great location. Rooms are fairly basic but clean. AC worked well and had hot showers. Hallways echo a lot, very loud in the morning. Rooftop pool needs more lounging chairs and need to get rid of the pigeon and pigeon poop problem with a fake owl or something. Breakfast is awesome!

Great location at the Malecon, PV. Easy access to beautiful beache, bus, hikes, taxi, grocery store, theater and many small restaurants and bars. Breakfast and coffee on the top floor was OK. Friendly staff at the dining area and front desk. I would stay there again likely in the future.

I would recommend this hotel anytime, amazing location, walking distance to the Malecón, night clubs, and all the amenities, friendly staff, We arrived early for checking in due to flight arrival at PVR, we were able to leave our belongings secure at the hotel until we were all check in, the guys helping us with our luggage and were helpful, thank you for the complementary wine bottle. next day early morning had breakfast included with the room stay. kudos to the staff for the warm welcoming. Highly recommended to anyone.

They overcharged us and room was extra small.

It was amazing it’s in the middle of busy area and it’s convenient. We like the staff too. We will go back. My daughter and I love it. The only thing is near the road or busy street. During the night it’s so loud. Nextime we will request not near the busy road. Also they didn’t give us another blanket so it was uncomfortable we bought our own but I think after 3 days they give us one fluffy blanket which is nice. I guess we should ask or request

We had the worst experience ever. They cleaned our room took our towels and didn’t have clean towels for 3 days. We got moved to a dark room. The fan did not work. Room smelled like mold. Bathroom had mold stains. Our room faced the inside of a dirty building. The only thing good was the breakfast.

Selena Gomez was an excellent as one of other hombre No hair dryer as listed. My room had a terrible Oder the perfume used to cover smelled as bad.

No hair dryer as listed. My room had a terrible Oder the perfume used to cover smelled as bad. Breakfast ladies great

Awesome place

Very convenient location close to the beach

Location Breakfast staff helpful and good breakfast

Elevator not working and past reviews state the problems of this Requested a blanket and reception said there is not any. Housekeeping didn’t replace any towels and took all the used ones. When requested towels reception stated there wasn’t any available. They dropped some off later. Just a little different way the hotel is managed

Location was good. Had numerous problems including: -elevator did not work for 5 of ten day stay, -no safe in first room which we changed because - of its smallness for two people -mould smell in second room -pool was not used because the deck area was not conducive for relaxing on.

Upon arrival we were told our room was on the second floor, and that the elevator was not working. What’s more, breakfast would be served on the fourth floor, still no elevator. Our room had a city view as we were told. It overlooked a very, very busy Street which was often very noisy. Be sure to bring earplugs for night time. The shower stall was not completely enclosed, and water leaked out onto the floor and behind the toilet. The beds were very comfortable and the closet was adequate although there was no dresser. The room key card failed every day and had to be re-keyed. The food for breakfast was complete and good, Actually excellent. Staff was pleasant and helpful to get our bags upstairs.

I've stayed here twice and will stay again. Very clean. Lovely and very helpful staff. Excellent location. Extremely walkable. Cheap. Safe. Small but nice roof top pool. 90 seconds from a great beach. 9 seconds from great food and walking.

Terrible service, not the rooms we booked, rude staff, except for the bell boys

Todo perfecto , buena ubicación en el malecón cercas de las letras Puerto Vallarta, puestos de comida , perfecto

Usually love everything but today no elevator!

We stayed for two nights in Feb, 2025. Very good stay, recommended for a nice central location, easy access to busses, and lots of street food, and restaurants. The breakfast was also very good, hot food, and coffee, we sat outside and enjoyed the morning sun while we ate. Staff were all very attentive to anything we needed.

They are 5 storys high with no elevator. Claiming stairs without hand rails was unsafe and exhausting. Shower had now water pressure and had to call maintenance. The bed only had a sheet no blanket or comforter. I wouldn't recommend

Service and hospitality from the front fest to the bellmen, and breakfast staff!!