Best Western PLUS Mirage Hotel and Resort

Clean and comfortable. Breakfast was good and hot.

The walk to the room was fairly long and I was only half way down the hall.

Gutes Frühstück.

Es war Labour Day. Aus diesem Grund hatte das Restaurant geschlossen und wir wurden an ein Restaurant eines anderen Hotels verwiesen. Das ist finde ich eher unangebracht, insbesondere für ein Best Western, das sich PLUS nennt.

Very pleasant staff all around.

A bit pricy.

spacious clean suites and outstanding staff + great food

no complaints at all

Breakfast was good

The cleanliness of the room. Overpriced

Excellent location. Easy access

N/A

Hot breakfast was excellent

Handicapped parking spots were a potential fall hazard with build-up of uneven ice and slush which made if difficult to navigate safely in and out of vehicle

Breakfast was delish.

THE POOL IS NASTY

I liked the room and breakfast that was included

Was good

The breakfast was vert good and the hotel staff are super friendly and remembered us from our trip in the summer.

I was disappointed in the dinner in the restaurant. My son's cheese pizza was burned along the edges and the seafood platter my wife and I had was $200 but the lobster came out dry and overcooked, the scallops were missing and the crab was dry too. The food looked over cooked and was cold at the table.

The hot breakfast is one of the best.

The hotel itself is decent, stay here once a year for an occasion however they have now permanently lost my business.

The pool changing rooms are dirty, and they’re looking for any excuse to charge you extra money. Charged me a large extra cleaning fee because they had to vacuum the room and wash the linens; this tells me they’re either not doing those things between stays or they just want to charge people more whenever they can.

Pool

We had pay for sarin in the sheets

Bed bugs - marks clearly visible on our bodies Excess fees for pet Attitude of front office staff

房間大小很棒

床太軟了

Location

Dirty, noisy

This hotel put in a policy that they will charge you an extra night if you check out early; even if you notify them the night before. I was not informed about this at check in. They make it difficult to notify them before 4 pm about checking out early when most of the area outside of town has no cell service. They then don’t provide you with an invoice showing the extra night charged and don’t provide a matching credit card receipt. So these extra night charges are going unaccounted.

The restaurant & breakfast

Bed comfort

We always like going to the Mirage. We live an hour away, so on birthday's or special occasions we like to have a little staycation, we love the pool area, and breakfast is wonderful. The staff is excellent..but the rooms...they need some love. The rooms that have rug seriously need to have it removed and replaced with something that is NOT rug. I rented a 2 bedroom suite., the bed in the one room was extremely tippy and seemed to have been broken once and never properly fixed. The pull out sofa was also nearly unusable, it had a large protruding bar down the length of it, .in the middle.. And those pool bathrooms...they have always had a horrendous smell to them, and what a glorious day it would be, if that could be remedied.

See above.

Great location and afforable

The beds were super comfortable. The complimentary breakfast was lovely, the restaurant on site was great as well. The staff were absolutely great to deal with.

Perfect location for our stay

Good breakfast

Good choice for the area. It is updated with good wi-fi and good TV. Good hot breakfast.

Our favorite spot to stop while in High Level

I have stayed at various Best Western Hotels but this is by far the best experience that I had. This is solely due to the excellent staff working at the hotel. Special shout-out to Divine for the kind, friendly, thoughtful service. Her service was above and beyond and done with a such big smile. She definitely embodies the spirit of the kind of high standards expected from this hotel chain. You are awesome!!! Thank you also to Komal at the front desk for your understanding and service. I would definitely recommend this hotel and personally hope to be back again.

carpets worn freyed . bed mattress worn out. seen some small blood stains on white sheets. breakfast gone down hill . steak from the restaurant was a piece of grizzly

Breakfast was better than average.

Noisy air conditioner/heater.

It was very well located and presented well

N/A

I stay here only when I travel thru High Level! Never disappointed👍 The staff are so friendly and accommodating my room was nice and quiet

The front staff at this hotel is exceptional and we really appreciate the fellow at the desk finding a charger cord for our friend. Unfortunately the restaurant had very slow service, very friendly but very slow. The wine was out of a box even though the prices are for good wine....oh well, the font desk staff was excellent.

Ff

Breakfast and they allow Dogs

Shower Head

Nice hotel, thanks for the stay, much love from Nunavut 😎

Spend the weekend golfing in High Level, stayed at the best western Mirage, excellent customer service from a welcoming front desk staff to breakfast server, Tresa ( I believe). Dinner one evening was very good had the lobster fettuccine.

A bit run down, but still decent quality.

Stayed one night after long drive, it is a good hotel

.The room was clean and i appreciated the access from the outside. My only concern was that with 5 guests staying in the room, the bathroom was inadequately equipped with only 3 towels. Especially when 4 of the 5 guests were teenagers who would be showering a minimum of once during our stay….

Breakfast was wonderful. Devine was so helpful with our grandkids. Front desk staff was extremely helpful and accommodating when we were uncertain whether highway 3 would reopen for us to get home to yellowknife.

The pull out couch was a little difficult to open. The second bedroom without an air conditioning unit was stuffy and too warm. It would be nice if the pool was opened earlier for the kids.

The dinner the Mirage restaurant preisted was outstanding!

A/C was too cold for breakfast.

The hotel was

Great 👍

Everything

Nothing

Lots of parking. Clean. Comfy bed and pillows. Quiet. Nice hotel but the jacuzzi looked pretty beat. Had lots of repairs. Didnt even get in it. Too dilapidated looking 😂 other than that not bad. Should of got a regular room

Pool & hot breakfast

No issues

Wonderful breakfast buffet, different each day. Fun kids pool.

Couldn't be more disappointed 😞 The only good thing I can report is the beds are comfortable and the rooms are clean. This is definitely not a 230 dollar a night hotel..I have major regret at my choice to splurge on something that is definitely not a splurge at all. The restaurant was one of the most underwhelming and frustrating dining experiences of my life! We were the first to be sat, and the last to get our food. Couldn't order a drink after the first one. It was my 44th birthday dinner and I couldn't even last to dessert I was so irritated by just sitting. The food was not great. Half the mussels we ordered didn't open, so a big waste. The steak was half the size it was stated to be, and was really subpar flavour. ..I've had better at Montanas. Fact So after a very disappointing meal, we thought lets hit the pool and try to salvage this birthday celebration... we quickly found out the pool isnt just for hotel guests and they allow the community members to pay a fee to come in. This might be fine on a Sunday afternoon or Wednesday evening, but on a Friday night when you have vacation guests in your hotel who might want to use the pool? Terrible idea. We could not even use the pool because it was full of non hotel guests. So back to the room we go...through a hallway reaking of cigarette smoke. No one cares enough to make sure thats not happening clearly. At this point, we decide to just call it a night. Major disappointment. Will skip High Level entirely next time.

We booked the place so our children could enjoy the pool, however we found out at arrival that the pool area doesn’t open until after 4pm each day. With check out att 11, the kids will not get that swimming time now.

Due to a change in my credit cards, which i used to book through a third-party app, I arrived to learn my room wasn't reserved. The staff member booked me into a room near my friend's room and signed me up for the points program to reduce the room's cost.

Comfortable bed. Kids loved the pool

The staff were friendly to the point of being charismatic. The breakfast was very good and the beds were super comfortable. The best sleep I had on the whole trip.

There was no water in the room and the vending machine took our money and would not give it back. We put $3 in and the machine said we had $1 credit but would return no change and dispense no water.

I was told that our room was not yet ready, but I would receive a phone call when it was. I returned one hour later after no phone call to see a new staff person at the check in desk. Communication could be tightened up.

I loved the hospitality that Teresa provided, she put a smile on our faces and gave us everything we needed. We had a long journey ahead of us but she made us kickstart it with a smile. Attentive and polite! A real gem at the Best Western.

The swimming pool was full of kids even during the adults only slot.

Great breakfast, comfortable beds and nice shampoo. Pool is great for kids. Quieter in front rooms, train goes by the back. Carpets need replacing.

Pool only opens at 4pm.

Very nice, clean friendly staff at front desk and at the water park.

Uncleanliness

Quick and easy stop on my travels.

Lumpy bed

Good place to stay. Clean and well organized

This was a great little hotel. The staff were friendly and attentive, the rooms clean and the breakfast appetizing. I would recommend, without hesitation.

Great place

Breakfast was fantastic and the wide outdoor style areas with many plants were lovely.

N/A

Clean Pool looked great

Great place to stay

Breakfast was so good and plentiful!

Pool is kinda dirty

The staff were lovely. Large parking lot for our trucks with trailers. We really enjoyed it there. It would have been nice if the lounge stayed open later for those traveling all day and arriving tired and hungry later in the evening. But it was a great place to stay. We will stay here again.