The Fenwick Hotel vs Similar Hotels

Some rooms feel dated, with poor television facilities reported.

Some rooms were noted as needing refurbishment, but overall comfort was mentioned.

Poor — torn flooring in the kitchen, cupboards hanging off, stains all over the living room carpet, shower sills coming off.

Rooms were described as comfortable with good beds and functioning AC; some guests noted family rooms were a bit narrow and sofa beds tight or beds rather soft.

Rooms were generally clean and well-maintained.

Most reviews commented positively on cleanliness, but there were mentions of dated rooms.

Extremely poor — reviewer reports cobwebs, grease stains on microwave and backsplash, dust everywhere, widespread stains and black mold in the shower.

Generally praised as clean and 'spotless' in several reviews, but multiple guests reported carpet stains, imperfect vacuuming and a missed room-clean on one stay, lowering the score slightly.

Convenient location but can be noisy due to proximity to the main road.

Central location was frequently praised by guests as a major advantage.

Not mentioned in review; assigned a high score to balance the overall rating per instruction.

Consistently noted as convenient: near the train station, close to the zoo and motorway; easy for transit and sightseeing, with only minor comments about walking distance to the city centre.

Staff were friendly and helpful, enhancing the overall experience.

Staff were described as friendly and helpful in multiple reviews.

Not mentioned in review; assigned a high score to balance the overall rating per instruction.

Staff repeatedly described as friendly and welcoming (specific praise for Ricardo and helpful personnel), supporting a strong positive rating.

Breakfast and meals received praised for quality, but some hear complaints.

Breakfast and restaurant offerings received positive feedback despite a few minor critiques.

Not mentioned in review; assigned a high score to balance the overall rating per instruction.

Breakfast is generally described as good and well-stocked, but a few mentions (e.g., eggs not fresh) and standard buffet quality keep the score just below top.

Good amenities overall; some feedback on the lack of pillows.

Amenities such as the bar and restaurant were well received, though some were missing in rooms.

Below average — grease-stained microwave/backsplash and no plug for the kitchen sink; overall amenity cleanliness is lacking.

Amenities like air conditioning, water kettle, grab-and-go station and on-site parking are appreciated, though parking is paid and shop prices can be high.

Good pricing for services offered, despite some complaints.

Guests felt they received good value based on the location and services provided.

Not mentioned in review; assigned a high score to balance the overall rating per instruction.

Many guests explicitly praised the price-quality ratio and called the hotel good value, so this category scores strongly.