Gokulam Grand Turtle On The Beach

Clean rooms. Good food. Helpful staff

Only 1 restaurant.

Location and ambience

Rooms were not lighted well . Atleast one bright light must be there . We were really finding it hard to find out our things

Nothing

There is nothing in property

Everything was just fine.

However some of the waiters in the Restaurant Katamaran could have washed their faces and combed their hair properly.

The duplex room is amazing, staff is great and very helpful and the food is simply amazing. This is my 3rd stay at this property and food was really exceptional this time.

Bathrooms have been renovated and are good, but would like a hand shower also added over and above the ceiling shower

The beach view is awesome

Drainage system is poor. The water is flowing towards the door. Gravity is in opposite direction. Always wet and full of water on entrance door No smooth flow of water in wash basin Mattress is old type. No memory foam mattress. Food average. Too much delay on serving items. It took 25 minutes for a tea

Amazing location, with stunning views from the hotel ground. Particularly liked the rooftop bar and the cocktails and food served for dinner at the rooftop. The guest liaison manager and the staff at the rooftop bar were very hospitable.

The property is quite old because of which the rooms are also quite rusty. The bathtub in our room was broken and stained. The sheets and towels we got were very old and musty smelling. The cleanliness around the hotel could definitely be improved.

Warm welcome, clean rooms, clean pool, evening complimentary tea and snacks and the activity room on the 5 th floor, facilities and other amenities

Very less options for breakfast, water leakage was there on the roof near to the lift on the 4 th floor, felt that the statue near to the lift on the fourth floor was inappropriate in a place where children too come to stay, on the day of check out, we were waiting inside the room for someone to come and pick up our luggage and i heard the bell ring. I got up from bed and went to open the door, but the housekeeping staff opened the door from outside using their card. She just barged in without asking to check whether we used any items from the minibar. Either thy should have asked for permission or they should have done it after we went to the lobby. This act was not appropriate from their part. Never expected something like those from such a grand hotel.

The room was majestic. with Great view .

The water from swept in from balcony to room when it rained and it caused the floor to be wet. Washroom closet could have been cleaner, it wasn't bad, but considering he exceptional level of maintenance of rest of the things, this could have been better.Would have been easier if there was a commutation facility to beach .It was very close, but the slope was scary. So, for people with fear for slopes, it would be a good idea to arrange some transport facility to beach.

Property is in prime location near to the beach. Amazing views & Great hospitality by the staffs

Bathrooms have only head showers making it difficult for females to always have head showers.

Good

Good

Good location , views over the sea from 5th floor ( but not below ). Staff were brilliant and restaurant À la carte was excellent and good value

Little bit tired in places, especially the decking around the pool… but pool itself was great

Everything we liked. Breakfast was really good. Plenty of choices. Felt very fresh food

The switch board behind the pillows in the room didn’t like it.

We really enjoyed our stay at the Grand Turtle on the Beach. We stayed in an Arabian Sea View which was very spacious and had a lovely view. We enjoyed the pool area and the food was very nice, we had a few lunches here as well as breakfast. Staff were very friendly and helpful. The location is really good, only 5 minute walk to the beach and close to shops and restaurants.

Nothing.

The staff were lovely, except the reception staff who were a bit dismissive. Food was amazing. Sky bar great. Location great, close to the beach.

It's all a little tired . The pool table is on a slant so the balls roll. There is little shade in the day.

We liked everything about this hotel - facilities, room, location and especially the staff. So much we extended our stay.

Nothing not to like. Would return.

Location and Food

Room was infested with Termites. After repeated 2 days of complaints, our room was changed.

Decent hotel within walking access to the beach and other activities.

Nothing

Room was very spacious. Breakfast spread was very good, but can include Kerala local dishes, which we would have tried. Staff were polite and courteous. The driver Anusurya was very kind and helpful and we had a smooth drive. Had a good massage in ayurvedic spa and the services rendered by Vivek and Asha were excellent.

None

Good.

Space should have been somewhat bigger .

Worth for wat u pay....had a pleasant stay with family..strongly recommanding for families

Bathroom floor is slippery ...and only had bathtub on shower area.u have to go inside bathtub for shower ..senior citizen & kidsmay feel dificult to go in&out.they may fall ...everything else is fine...

Otroligt fint boende med extra allt. Fantastisk personal, god frukost, mysigt poolområde, fina rum och service.

Well cleaned room, Superb staff behaviour, Food also very good

Bathtub looks old & TV didn't work at all

It was nice if they had a private beach as well

No private beach

The breakfast spread was amazing . Lot of choices . Continental and South Indian! The most amazing part was the staff ! The service was excellent and they bend over backwards to get things done .! I have travelled a lot and the staff here beats every other place I have been ! Kudos to them

It was a bit noisy at night from other rooms . But the staff sorted it out for me

The location was good . Good views from the room . Breakfast was good but not exceptional . Staff were friendly and helpful.

I paid $ 251 (Rs 21,000 approx ) for a one night staycation in a Duplex room for3 adults, purpose of the trip being a special outing for my 92 year old mother in law. It is advertised as five star hotel . The first room we checked into, was dirty , had stained curtains in the bathroom and tub wasn’t clean and washbasin clogged .The tub also had mouldy grout and the whole bathroom lacked maintenance . The staff quickly changed us into another room, which was cleaner but the tub again had so much mould in the grout and tiles and it was black around the taps. The bedsheets instead of being crispy and white was soft and dull grey , well past their shelf life. And there was a tear too . They offered to move us to a third room which was smaller suite on a different floor , newly renovated but without the exceptional view we had from this room . We decided to stay in this room and not use the tub. Fortunately we had showered before arriving and we live just 15 km away in the city ! I do not understand how they can justify the state of this bathroom/ tub. We went to the restaurant and there were house flies in the restaurant roaming freely . I pointed it out to the waiters , who thought it was not a big deal. Remember, this is a five star rated place . The breakfast was decent but shared enthusiastically by houseflies , sitting on all the open pastries .The table mats had sticky residues of food from the past. We were happy to check out and go home to take a shower . It was supposed to be a memorable change for my mother in law . Ended up being memorable for all the wrong reasons

The sea view from my room

The hotel staff are not briefing the guest properly. They need hospitality training. The food is also average . Though I have visited two other gokulam grand at kumarkaom and coorg where food was fabulous

This is a very well run hotel with exceptional service by a kind and generous staff without exception. They are a very well organised team. The pool was relaxing and food very nice. My only ‘area for improvement’ is the breakfast menu. We ate predominantly superb Indian food during our stay, however preferred an English type breakfast of which there were some small aspects but generally a very basic menu. Perhaps tomatoes, mushrooms, boiled eggs would have offers something more. There were omelettes which were a little bland for my taste. Just a small point which doesn’t affect our overall experience at this nicely run, high service establishment.

Breakfast range.

Lovely property with amazing views of the beach The rooms were very nice and we loved the food at the restaurant

On check in we noticed renovation works being carried out next to our room. We accepted works needed to be completed but the 2nd day into our holiday varnishing works in the next room were being done which left a very strong lingering smell in our room which was unbearable. After talking with the Reception staff they offered an alternative room which we took. Room very spacious and clean with a great view of the coast line, Nice breakfast and Hotel facilities good. All staff very friendly and welcoming.

Excellent service, staff very helpful, hotel in good location. Breakfast was very good, huge choice of Indian and western food.

The room was great and very big and clean, the staff was very nice

Overall price is too expesnive for the quality of the hotel Noise in the hotel due to construction

Hospitality is warm. The location is excellent. Food is extremely tasty.

Nil

Location, swimming pool

Food menu options felt limited

Our room at the Turtle was spacious, good and clean with a huge terrace with sea views. The pool area could have been cleaner and there was a shortage of sun beds and brollies. It was very easy to get to the beach by either hotel car or a tuk tuk was only INR 100. We spent most of our time on Lighthouse beach as at the left end, looking out to sea, there was an amazing snorkelling spot. Brilliant.

The staff was friendly and very helpful. They considered our request for rooms near to each other and upgraded one of our booked rooms to a better one so that we could stay closer to our family. Shout out to the exceptional customer service. The drop to the beach and room services were good. The rooms were spacious. Location was good. Swimming pool was available.

When compares to other 5 star hotels, cutlery set was missing in the room. Liquid hand wash dispenser wasn't available near the wash basin. Faced few challenges with driver accommodation.

The room was large, location good , staff were attentive.

No beach access , shower leaked water all over the bathroom floor . Hotel very tired needs to be renovated. Pool area not great .

Very comfortable, beautiful view of the sea

Courteous staff, good food, location close to beach

Location, hospitality, staff attitude and cleanliness were exceptionally good. Keep it up

Buffet dinner/ breakfast can be improved. We went on a week day.

Breakfast was good and staff is polite and helpful . Free drop to beach by hotel car.

Beach is not connected to the hotel . It's a 5 min walk . Rooms are not sound proof. Over all not a place to stay

We were upgraded to the Honeymoon suite. Awesome view. Plenty of choices at the buffets. Short hike up hill to hotel, but you there are shops along the way.

Location!!!

Nothing

location

price

Staff and room size

Nothing

The staff was very hospitable. Facilities were good and everything was very clean and well maintained.

I thought the hotel would have beach access. A bit let down by that.

Hospitality, Location, Views

Although the charges are as much as 5 Stars, facilities do not justify the charges. The facilities were not bad but not the level of 5stars as per the room charges. It could have been a little less. Otherwise very warm and nice staff, good food, and perfect for holiday.

Property is clean and has Comfortable rooms. Staff was courteous and hospitable. We went to the catamaran restaurant and the WWW rooftop bar. Both has good food and drink option. Rooftop bar has the best views.

Wish the property had beach access. The public beach is closed until October due to the rain. You can’t even walk on the sand. Mosquitos are a problem in the area not much hotel can do, bring bug spray. Activity room was plain maybe we would’ve used it if it had a fan or A/C

An evening well spent! Loved the beach view from room..comfortable and relaxing.

Not really great bathroom. Old building and rooms. Highly expensive, but have to pay extra for even small food items made available in mini bar within the room.Overall not a 5 star experience.

Beautiful location and awesome staff.

Had an amazing experience. The sea facing duplex room that we opted for had splendid views. The staff members were very helpful and displayed professionalism right from the check in time. Highly recommended property to relax and rejuvenate.

The Staff were very friendly and spoke very well Rajesh the manager was very accommodating

Was very near the seaside

For gokulam heach the best option The cook was very good