Ona Aucanada Club

Sewage smell throughout the property for our entire stay, we were told we would be transferred to another villa- this was a lie and the smell was never fixed despite the receptionist reassuring us it would be after experiencing the smell himself. A/C in 2 out of the 3 bedrooms was non-functional for the whole stay. Forcing us to sleep with windows open attracting mosquito bites, only on the penultimate day did were portable AC units into the rooms, which sounded like an engine running in the room. We would obviously not have picked this hotel had we known there was no A/C. Dirty towels were part of their "amenities". We made the property manager aware of these issues multiple times and requested compensation, who kept telling us to "take it up with Expedia". The minimum compensation I was expecting was what I paid for the booking, as we did not have A/C (as advertised), clean towels (as advertised)- but was instead met with false promises of maintenance/cleaning/relocation and a smell so bad it left us with nausea. On returning back home, I filed the complaint to Expedia who said they can't do anything as the booking was non refundable and the property manager wouldn't waive the cancellation fee. Of course, I asked Expedia to push as this was not acceptable. They replied saying Hotel Aucanada would only refund less than half of the cost of the stay and implied I should be grateful "they did not charge a penalty", and that's their final stance. Disappointed.

A good basic resort. Not too fancy so perfect for our kids to run around and feel comfortable. The staff are very friendly, the pools are great. Lovely that everyone gets personal space both indoors and outdoors. But one thing that really bothered me is the 15 euro per day charge for parking. They do not tell you this will be an additional charge when you book. It's a hidden cost. If they want to charge more they need to be upfront about the parking fee at the time of booking. Also it's disrespectful to their neighbours; the local street is filled with rental cars even though each apartment comes with it's own parking spot, that sits empty. I do not appreciate how they treat their neighbours and for that reason, we are only likely to return if this policy changes.

Schöne Aussicht

Great

Zeer mooie omgeving zeer vriendelijk personeel. Goed ontbijt. Verouderde keuken en kleine defecten (lampen, tuinstoelen). Airco was prima, fijne zwembaden. Parking was helaas bijbetalen.

Lugnt och familjärt lägenhetshotell med fint poolområde och fin utsikt över Alcudiabukten. Fin utsikt mot havet från vår balkong. God och varierad frukost och även god kvällsbuffe och vi fick god hjälp att lösa alternativ till två av oss med Celiaki.

Für 4 Sterne habe ich mehr erwartet. Appartment war stark veraltet, Türen ließen sich schlecht schließen. Bilder sahen bei der Buchung deutlich besser aus.

Vraiment très calme, ideal pour se reposer. Situé en haut d'une colline, donc voiture ou bonne condition physique nécessaire. Petit déjeuner impeccable et diner avec buffet à taille humaine (pas de sentiment de gâchis de nourriture) et régulièrement approvisionné. La villa était très bien équipée avec une jolie vue sur mer.

Loved the buffet breakfast and hassle free check out.

Prisvärt boende i lugnt läge för dig med tillgång till hyrbil eller som kan tänka dig att gå ned till Alcudia (ca två kilometer) Detta var femte gången jag bodde hos Ona Aucanada Club. Som alltid trevlig personal och lugnt läge vilket jag föredrar framför stöket nere i Alcudia. Lägenheterna börjar bli slitna och skulle må bra av en renovering. Dock väldigt rent och sköna sängar. Inget att klaga på egentligen. Rymliga lägenheter! Två sovrum och stort kök som standard på alla lägenheter! Finns tvättmaskin i alla lägenheter. Rymligt kylskåp samt frys. Poolen är ouppvärmd. Tv i både vardagsrum och ett av sovrummen. Numera är WIFI gratis, vilket uppskattas. Tv:n i sovrummet kunde streama youtube vilket uppskattades av yngsta sonen. Gratis Parkering på gatan bredvid hotellet, samt längst upp på gatan (större parkering). Vill du stå direkt utanför lägenheten kostar det numera pengar (vilket det inte är värt...)

Joli établissement avec de belles vues mer, proche de la côte. Le personnel est sympathique. Petit déjeuner très bien et varié, le dîner est nettement moins bien.

Geräumiges, sauberes Apartment, große Terrasse. Hübsche Anlage, etwas abgelegen, dadurch aber schön ruhig. Auto unbedingt empfehlenswert. Kostenlose Parkplätze vor der Anlage. Sehr hilfsbereites und freundliches Personal. - Beim Frühstücksbuffet war leider immer etwas leer (kein Brot, keine Milch, kein Käse etc.) Wenn dann aufgefüllt wurde, begann die morgendliche „Schlacht“ ums Buffet - das hat wirklich keinen Spaß gemacht. Nur 2 Kaffeeautomaten und zu wenig Tische für die Anzahl der Gäste machte das Ganze nicht besser. Schade!

Very calm

Wir waren im Februar dort und in dem Appartement war es doch sehr kalt. Mit der Klimaanlage konnte man die Räume nicht wirklich erwärmen. Die Lage ist super,ein Auto von Vorteil.

Große und gut ausgestattete Ferienwohnung. Mit 2 Schlafzimmern und einem großen Wohn-/Eßbereich ist ordentlich viel Platz vorhanden. Einziges Manko: Unser Appartment hatte eine hohe Hecke vor und hinter dem Haus, so dass nur wenig Tageslicht einfällt. Aber sonst waren wir zufrieden.

Alles ist sehr in die Jahre gekommen.

The room was fine, property great. I did not appreciate a staff member that serviced our room leaving a cigarette butt on the counter. We paid for the breakfast package. The hot food was rarely hot, mostly just barely warm. No one wants luke warm eggs, hashbrowns, etc. If the items had been hot, the breakfast would be good.

Spacious apartment with comfortable beds. Beautiful view of the sea. The water pressure was terrible in the shower on the second floor. Nicely kept surroundings. Great with the washing machine! The early checkout (at 9:00) was less good. Minimum stay 2 nights but we could have stayed longer if we had time.

Huoneisto oli ihan kiva ehkä hieman kulunut jo. Suihku tila ahdas ja vesien ohjaus pielessä. Sesonki oli ohi mutta keli lämmin niin kovin harmitti että kaikki altaat olivat poissa käytöstä. Paikan tietojen päivitys olisi myös ajankohtaista mainittu sauna ollut jo neljä vuotta suljettu. Matkat majoitus paikasta eivät ole pitkät, mutta tärkeä huomioida suuri korkeusero. Liikkumista varten ehdottomasti kannattaa vuokrata auto tai sähköpyörä näillä liikkuminen ja alueen nähtävyyksien näkeminen helppoa. Toki kävellenkin pärjää mutta kuntoa ja aikaa ottaa.

A lovely week in November. Property was quiet and the staff we engaged with were friendly and polite. You need a car really for this one. Only disappointment was no oven in the kitchen as we do self cater but we did manage ok with the hob & microwave.

Leider ist diese Anlage schon etwas in die Jahre gekommen. Das erste Appartement hatte ein undichtes Dach und das zweite Appartement war zwar dicht, aber auch hier waren die Jahre zu sehen. Essen war okay, aber kein kulinarisches Highlight. Zusammengefasst war der Aufenthalt passabel.

Wir hatten eine wundervolle Zeit in dieser Unterkunft. Die Lage auf dem Hügel ermöglicht eine großartige Aussicht auf die umliegende Bucht. Das Hotel liegt in einer sehr ruhigen Umgebung, gleichzeitig nur 1,5km vom lebendigen Port d'Alcudia entfernt.

Das Apartment war sauber eher einfach eingerichtet aber für unseren Urlaub ausreichend. Wir sind viel unterwegs gewesen und waren selten in der Unterkunft. Zum Essen kann ich sagen, Frühstück Buffet sehr gut, Abendessen könnte besser sein.

A beautiful place. Quiet and a lovely view. A bit dirty outside.

For us, being away from the resort areas of Port Alcudia / Alcudia was a priority. We loved our evenings sat on our balcony with a sea view and cocktails and the peace that comes from being away from the hustle and bustle of the shopping areas. The cook needs to learn that some English people do speak Spanish, so when makes up her own version of cocktails and comments to her colleagues that the we don't know any different is not as funny as she thinks. Her generosity with the free pouring of booze makes up for her rudeness... Kinda. Breakfast is good value for money, but don't expect hot fried eggs, or a full cup of anything to drink. The apartment was clean, tidy and well equipped, even if it took us 4 days to find the kettle. turns out it's worth forcing that one cupboard door that doesn't open. Shower was great, although I'd say the hose and head are ready for an upgrade in apt 105. Overall great value for money and we intend to return, but will be upgrading to a villa for the late evening sun that the apartments don't get.

Nice surrounding and nice Pool but noisy appartment

Après 3 séjours dans cet établissement nous sommes un peu déçu suite à ce 3e séjour car l’établissement mérite un bon rafraîchissement

Die Unterkunft war super. Küche gut ausgestattet. Betten/Matratzen waren sehr gut! Spektakulärer Blick aufs Meer aus fast allen Fenstern des Appartements. Bad war sauber und auch die gesamte Unterkunft war gepflegt!

Perfecto!

Ich bereue die Buchung bei Ihnen und meide Ihre Webseite in Zukunft

Todo bien

Dejligt sted med smilende og god service

Room smells of raw sewage, advised reception but nothing was done

We were really happy to stay here, quiet area away from the busy Alcudia beach. The appartement was clean and nice, well equipped with a dishwasher and a washing machine. We had a car so easy to get around, but still in reasonable distance to walk with the kids, 4-10 years old, to the beach and back. Recommend to upgrade wifi to premium for better streaming. Nice pool area, but a little bit cold water, it was not heated. Nice and helpful personell.

Très bel hôtel, accueil au top, dans un quartier calme avec la mer à proximité

Ce sont de beaux logements bien placés pour toutes les excursions possibles Proche du centre ville et de la plage (5 mn en voiture) 2 mn a pied de la mer Bon accueil Poin négatif, pas trop bien insonorisé (acceptable) Je donne un avis bien positif dans l'ensemble

Sehr nettes Personal, vorallem beim Frühstück. Frühstück war reichhaltig und lecker. Das Apartment ist renovierungsbedürftig und das Möbiliar abgewohnt. Die Reinigung und Handtuchwechsel im Apartment hätte öfters stattfinden können...ein Mal in 12 Tagen ist deutlich zu wenig. Nur nach Nachfrage, bekamen wir neue Handtücher.

Top ausgestattetes Apartment mit großer Küche, Waschmaschine und Balkon mit Meerblick.

War gut .

Todo bien. Muchas gracias

Alles ok, Vielen Dank!

Muy buena opción para familias y grupos. En menos de 5 minutos bajando las escaleras estás al borde del mar y hay buenos paseos. Los apartamentos están muy bien equipados.

Fint ophold. God belligenhed.. Lidt slidt lejlighed indvendigt, men område og udsigt overtrumfede.

Ein schönes Ferienappartement mit guter Ausstattung! Wir haben uns hier sehr wohl gefühlt.

Ruhige Unterkunft mit grosszügigen Platzangebot

Schöne Wohnung Platz für 5 Leute gibt sogar eine Waschmaschine inkl 2 Waschtabs...

Muy bien la atención, instalaciones limpias, muy buen trato en recepción y excelente precio. Me encantó, seguro vuelvo pronto

Zu laut!! Hellhörig: Lärm von den Nachbarn. Parkplatz vor der Nase. Bauarbeiten. Dadurch keine Entspannung möglich. Schade!

Nous avonsp profité de la region en visitant Alcudia, Soller. Super sympa

Apartment war wie beschrieben. Super, dass man direkt vor der Tür parken kann. Ein Auto ist von Vorteil und keine Angst vor steilen Straßen. Frühstück ist sehr einfach gehalten. Netter Service mit guten Tipps für die Umgebung.

We stayed in a 3 bed house which was clean, well maintained and had 3 lovely terraces including one with seaviews. We had the 1/2 board option and were disappointed with both the quality and variety of food on offer, particularly at the evening buffet. The dining room was poorly organised and chaotic which didn't make for a pleasant dining experience. Swimming pool area was very pleasant with both shaded and sunny spots and with lovely sea views. Lifeguard was on site but not attentive at all. We highly recommend the accommodation but would avoid using the restaurant. We would recommend Alcanada35 for food instead.

First and foremost you could not fault any of the staff at this property, all were so friendly and obliging, you were always greeted with a smile and a genuine "hola". You will definitely need a car if staying here if you want to see more of the island. Taxis are available and reception are happy to order one for you. It is extremely hilly and your legs will know abou it. The port is about a 15 min walk away and is full of bars, restaurants, shops and a lovely beach. The apartment we stayed in, although a little bit tired is extremely spacious and has all you need in it (including a washing machine) and the view was lovely. Breakfast is buffet style and caters more on the continental style. They do offer a cooked but not your usual eggs and bacon you're probably used to but its not that bad. You can help yourself to as much or little as you want. There is a lovely restaurant called Alcanada 35 a couple of minutes walk away. The food and staff is fab. Would I stay here again "Yes"

Very nice apartment, clean and spacious. All necessary kitchen equipment provided so we could prepare a food easily while restaurant was closed. Unfortunately no access to jacuzzi and sauna.

Positive points: property comfortable and clean. Negative points: area isolated,noting to do around( not even shops!), pool freezing, not hot tube or sauna as advertised. Children very disappointed and bored. Extra money(unplanned) needed for rent a car and additional stress by driving in opposite side of the road, otherwise it would be madness. Don't think will return there,Happy to return home.

We had a wonderful stay at this resort. For some reason we were upgraded to a three bedroom house and it was absolutely perfect for our family with two small children. The air conditioning was very effective and the house very clean and comfortable. The pools were beautiful and Warmed up very nicely in the afternoon (They were a little cold in the morning). There was an Elvis tribute act playing poolside one afternoon and this was absolutely brilliant. The location is a bit problematic and taxis are flaky so I would recommend hiring a car particularly for buying groceries. It’s best to treat this as a self catering holiday as the restaurant opening hours can be a bit hit and miss with them only serving food for breakfast between 8:30 and 10:30 and dinner between 7-9. This is not so convenient for children. Overall though this was a lovely stay and self catering accommodation within resorts is hard to find so I do recommend this.

Pleasant stay. All good

We loved it so much we decided to stay for another 7 days. The only thing I would criticise is the bad breakfast. Powdered eggs are not for us.

The property is a little older, but it was pretty clean, and the hotel reception staff was super friendly and helpful and very quick in their responses.

Great apartment and place. Would highly recommend. Priceless view from the balcony. Swimming pools could have done with a clean, however they are not heated and not really warm enough to use, being off main season in March

Good service and location. Great comfort in the separate houses for each family or group.

The staff were really helpful and the food was good. The apartments were clean and adequately furnished with well equipped kitchens. The only criticism would be that the pool area wasn't cleaned during our week long stay and spilt drinks remained sticky on the floor. Parking was a challenge as you had to negotiate trees at the back of the apartments we stayed in.

I booked this place at 1400hrs, just before boarding a ferry from Barcelona to Palma so had no signal until I arrived in Palma at 2000hrs. We arrived at the hotel at 2100hrs but it was all closed up. I called the number and there was no answer so spent the next hour trying to figure out somewhere else to stay. I’ve stayed here previously and it’s quite nice but please please call them before you arrive so you can figure out the key collection.

Great place to stay. Parking with the trees a little difficult - ended up parking on the street.

The hole experience was great. Polite helpfull staff. Lots to off bar restaurant 3 different pools. The apartments were well equipped. The beds were great. Even the welcome pack that the provide is great. But it's up a steep hill. An that's the only issue I had with the hole complex.

The home was clean and very comfortable with air conditioning. A car is required though as the nearest shop is a 10 minute drive.

Staff brilliant and in a very good location very good for families with children.

We absolutely loved our stay at the Ona Aucanada Club, on arrival the reception staff where warm and welcoming and very friendly, Our apartment was superb, exceptionally clean, spacious and bright, excellent fitted modern kitchen all appliances sparking, loved the fact we had a washing machine! Bedrooms were good size with clean fresh bed linen Large living room/dining room, and a good size balcony to sit on in the evening 3 great fun pools and a jacuzzis the whole area kept to a really high standard Only complaint was the restaurant which was handy however very slow service, kitchen staff squabbling with serving staff very loudly making us feel uncomfortable This could be sorted, will definitely go back

You definitely need a car to stay here or otherwise be happy to get taxis and as long as you are aware of that it's a wonderful place to stay. Lovely accommodation with fabulous views from every angle. Comfy beds and a decent travel cot with proper mattress. Lovely big outside terrace on ground floor apartments. 3 lovely pools including a great kids pool, never busy and always beds available. Decent restaurant if you want to eat on site. We went to Alcudia port must evenings which is fabulous for children but also Visited the old town and Pollensa port. Be warned that parking in Alcudia on an eve can be tricky. We had issues getting our apartment cleaned the first few days but this was resolved.

This was one of the nicest apartments we have stayed in as a family. Two good sized rooms and lovely living space and plenty of room to store things and put things. The hotel staff were great and happy to help, and if you don't mind a walk this is in a nice location also. We didn't rent a car but did use taxi services- which didn't work out too expensive either. If I was going to say anything negative it would be that there is no where for children to play when not in the pool. I had two boys with me wanting to play football etc and there just isn't anywhere.

The apartment was ideal, perfect clean and tidy. With 8 of us going and not having to fight over sun loungers by the pool you cant fault it. The bar staff could have been a bit friendlier everything seemed to be a bit of a chore for them. And heart attack hill up to the hotel was enough to put you off leaving the hotel. Maybe next time hiring a car would make it alot easier to see more of the local area. Overall we were very impressed by tbe hotel and there isnt one of us who wouldnt return.

Okay hotel. My husband and I have stayed here before a couple of years ago and as we now have a one year old, we thought it would be great to come back to where we knew. Shame the reception was closed when we arrived and we had a phone to ring the emergency number to get room keys. Then dust under the beds. Smelling toilets but they came and sorted it. I'm home now and they have debited my account for the accommodation and Expedia have too. Let's hope they reimburse soon or we wouldn't go back to either businesses.

Quiet location away from main resort area. Domestic services excellent, rooms very clean and spacious. Apartments are away from the main resort area up a hill; a car is recommended.

Nice place with nice amenities. We were only 2 people and got a 4-person apartment and it was a little expensive for what it was but for 4 people this would be great. It's a little hard to find but overall I recommend it.

Decent rooms, good view, average pool. Breakfast needs improvement.

Lovely place would use again

Wonderful booking, got unexpectedly upgraded to a villa! Villa is absolutely beautiful, spacious, with great views. Pool areas are nice, actually got proposed there during sunset! They were nice enough to send a complimentary champaign. It is a little more up in the hills so it is better to have a rental car.

excellent holiday made especially good by the friendliness of the staff in particular Fabricio on reception who assisted us in resolving a problem we had with the booking and the gentleman behind the bar (we did not get this as he did not wear a badge with his name ) who always made is very welcome in the bar without being "in your face"

We booked this hotel to attend a party with friends who had a house by the sea in Alcanada. The hotel seemed pretty close to our friends house. It's an apartment hotel. Each apartment has two double bedrooms and a kitchen and bathroom. Then there are several pools and a central reception and restaurant. The apartment was comfortable and clean. The restaurant was also pretty good. Two things that dominate the rating. First, be aware that the hotel is at the top of the hill. Our friend's house was by the sea and although not far, the sea is 320 steps away. Not great fun in the heat. Second, we were burgled During our visit. There was no break in, so someone had access to a key. There is a safe in the room - use that. We foolishly didn't, and it spoilt our stay.

Very clean, comfortable accommodation in s great location for those who want to be a little bit out of the main area. It's close enough to walk in but far enough away to be quiet at night.

This was our second trip to this hotel The facilities have improved since last year. The restaurant menu was more inviting and the small welcome pack made a good impression!

On arrival were were allocated a very spacious 3 bedroom apartment with stunning views of the surrounding area. The apartment was not only enormous but very clean and with good facilities. We had three balconies and a roof space. We were on a cycling holiday and after a long day in the saddle it was fabulous to sit on one of the balconies to soak in the views.

Pleasantly surprised. Good location overlooking the bay. Accommodation spacious and well-appointed

Good family hotel, nice and quiet. Be prepared for a 20 minutes walk to the harbour.

Stayed in Aucanada Club for 5 nights while taking part in Ironman Mallorca in Alcudia. Staff were friendly, apartment upgraded on arrival and facilities adequate. Would I go back? Yes it was cheap enough and pleasant if you don't mind the 20 ~ 30 min walk into Alcudia or are prepared to just use the hotel facilities.

Great hotel with exception of internet connection services. You have to pay for your connection and the code is valid for only one device. This means that only one person can use this code for its one device. If you want to connect X more devices you have to pay X more fees.

a superb base to explore that northern part of the island, accommodation great and extra entertainment on the hotel site was an added bonus

We enjoyed our stay at these apartments. Everything you need in the apartments, microwave, toaster, washing machine, airer. Only downside was that it was quite a long walk into town & as there were 5 of us the taxis only took 4. No supermarket nearby either. Nice quiet location, no fighting for sunbeds.

Super friendly staff and spot on accomm! Loved it thank you! Would highly recommend and would stay there again!

Very relaxing, good walk into port and restaurants. Pools just opened for the season . Stunning location . The downside was no local shops to stock up. Maybe hotel could offer this service

a fine place in a great location. couldn't get a booking to stay longer!!

We booked a two bed room apartment and were pleasantly surprised at how clean and well equipped it was, especially for the money we paid. The apartment is in a lovely complex with beautiful landscaping, a gym, restaurant and three smallish swimming pools, which were never over crowded. The apartment is just outside the port of Alcudia in a mainly residential area and a car is really needed to get out and about. This suited us though as we hate to be in a tourist hot spot and ventured far and wide into the beautiful Majorcan countryside. Possibly the only taint on an otherwise idyllic stay is the approach to the apartments, which passes an old, rusty disused power station but this does serve as a useful landmark when trying to find the apartments. Look for the two chimneys! All the staff were friendly and helpful and we we would definitely stay again.

The quality is worth for what I paid.

A great week away, lucky with weather for late October, sunny and warm all week. Accommodation superb, very pleasant low key entertainment, staff all very friendly and helpful. Children loved the swimming pools, although a little on the cold side! Good base for exploring the island, hire car was useful.

A pleasant stay, end of September so quiet and restful. Car was essential as very little in walking distance. The apartment was clean but furnishings were a little tired and in need of an up-grade although all were serviceable and quite comfortable. Towels were changed 3 times during the week but not the sheets!! Extra charge for that! The pool was clean and there were plenty of loungers available. A gym and spa were available on site although we did not try them. Staff were friendly and helpful. We were on the ground floor so had a large terrace, upstair flats only had a small balcony. Altogether a good place to have a quiet, no frills break and would book again.

Great family accommodation. Safe, clean, well appointed appliances. Air conditioning worked very well in significant humidity. Located a little far from the beach but that added to the security. Internet service was the only negative. Slow and expensive wifi. For accommodations of this calibre the wifi should be included and high speed. A business office guest use would be welcomed.

Very large and comfortable suite, fully equipped

A little tired but staff very friendly and helpful . Would recommend hotel . 20 min walk to port quite steep hills not for the unfit .

The hotel was very clean and lovely. Its about 15 minutes walk from town, which was ok but a bit far. However, cab rides were cheap at 5 euros for four people, mainly for evenings as walking into town was fine. The hotel staff were helpful and lovely. There were 3 lovely pools, which would cleaned every night and there weren't that many people around the pools. The coach dropped us off at the bottom of a hill as the road was too steep to get up. But once all our luggage was there it was fine, and if you are dropped off in a minibus they take you up the hill. The only downside was their wi-fi internet, which you have to pay for, which isn't overprice but is advertised as across the entire complex...although not if you want to use it in your villa and only one person at a time can use the username and password they give you. It would have been fine if they had said all of this.

The room we stayed in was clean and it looked freshly painted. Room service could have been better we went out on the day the cleaners came How.e we we h Wardly noticed any difference. We would go back again and again. The photo is the view from our balcony.

We booked as a late minute May half term holiday to get some sun so hadn't done much research. When we arrived we were allocated a 3 bed villa facing the bay. Couldn't have been better for us and our 3 children aged 7 to 11. They enjoyed the pool every day although the water was still cold. We had breakfast and evening meal once and enjoyed both times. Every day we bought fresh baguettes from the same place that breakfast was served as we preferred to start the day sitting on our small sunny terrace. We had a hire car and I wouldn't have liked to have had to walk to the nearest sandy beach in alcudia with the kids and beach gear. Hotel did organise some activities but there were not many people at the hotel and not something we were interested in either. Did have a sports massage which was lovely.