Uvence Arte + Hotel

Beautiful property .. peaceful and quiet

The booking description mentioned spa on site but the facility did not have a spa

Lugar muy bonito , fresco y verde . Habitaciones muy modernas pero a la vez acogedoras .

EVERYTHING!! This place was the highlight of my whole month and half trip!! Outstanding decor, staff, incredibly unique setting, private outdoor space with private small pool with a powerful waterfall feature! Fireplace in the suite, artwork all over the place, safe and secure parking, a great restaurant on the premises, your own private park! Great WiFI, Top notch EVERYTHING! Sio Classy I easily give it a 10

Nothing no to like!

Really nice design

My nephew wasn’t allowed to stay in the same room as I did since there is an adult area but the ilogic part was that my next room neighbors who were “adults” were making lots of noise and partying in the middle of the night and the staff did nothing

Très bel endroit calme avec de superbes chambres,juste nous sommes arrivés tôt,refus catégorique peu commercial de prendre une douche avant l'heure légale,3pm du check in ,ou il fallait acquitter 75%du prix payé,dommage le reste était parfait

Encantador lugar!! Toda una experiencia. Hermosa decoración mucho espacio, muy cálida.

La habitación en cuestión de limpieza bien, pero hacía frío y la calefacción nunca funcionó aún cuando diariamente decían que la estaban checando. La chimenea solo la prendí para probarla pero olía mucho a gas por mala combustión y tampoco la pudieron arreglar. El gerente nunca apareció para hacerle los comentarios.

The place Is really beautiful, the gardens aré a dream and the rooms aré great... Little details with maintenance, but nothing that could cause the guest to feel uncomfortable, however the whole experience would be a 10 if It weren't for that.

Excelente servicio

Limpia y segura

Un lugar hermoso para hospedarse , tranquilo, la decoración y el buen gusto presente en cada lugar, jardines hermosos para disfrutar

.

Excelente

Un lugar perfecto para descansar

Muy comodo

Las instalacioones son super lindas ...

Buenos días para hacer el reporte de queja , lamentablemente todas las amenidades del hotel son muy buenas , pero hoy en la mañana desde las 8 a 11 hrs no tuve agua caliente en mi habitación , motivo por el cual no pude darme un baño y a pesar de haber hecho el reporte temprano en recepción al Sr Froylan , no tuve resolución , por tanto es una pena que por situaciones así uno decida no volver y no recomendar su hotel . Haré lo propio en las páginas donde hice la reservación , esperando se tomen cartas en en el asunto. Muchas gracias por la atención y en espera del seguimiento de este reporte . Gracias . Atte : Dr Humberto Cravioto P

Lo mejor de lo mejor

Bien

beautiful place only 10 minutes from the center. very large green spaces, large and comfortable rooms. very good service.

there was not a coffee machine in the room.

Excelente en todos los sentidos un hotel de alto nivel con amenidades y areas excelentes

Lugar bonito pero sin muchos servicios que desde su página de web son aquí: - No hay spa. - No hay bar. - No hay servicio de lavandería. Pero HAY muchos eventos ruidosos en el jardín. No recomendable. ===ENGLISH=== Beautiful place but a lot of the services promised on the website don't exist: - There is no spa. - There is no bar. - There is no laundry service. But there ARE a lot of loud parties in the garden. Do not recommend.

very safe, they walk the property often, man entrance has a guard of sort and it's quiet away from plaza

Amazing location and facilities. Design is amazing and has large rooms.

This hotel was certainly one of the best experiences I have had in a long time. I have traveled world-wide and the service in this small, peaceful, and beautiful hotel can compare with any hotel in the large resorts in any country. I highly recommend it. The service was exceptional.

The place is really cool, its like an small village. It has fire pits inside the rooms. My family and stay in rooms 17-19. The down side is that the restaurant was really slow like 40-50min waiting for a breakfast and the payment could not be charge to the room.

Very nice experience provided by a nice helpful staff and good rooms. Good cook but not good & original ingredients (a pity). To improve the temperate in the rooms. But a place to recommend for a family.

Very large spacious rooms and the grounds were beautiful. The negative would be that it's a smaller hotel (only ~20 rooms) and the restaurant often feels empty and doesn't offer fast/light menu options like a sandwich. The nearest restaurant was a 15 min walk.

the hotel staff is very attentive to the services that are required. It is a very comfortable and pleasant place with green areas making you feel at home. the best station I could have in san cristobal. the rooms very comfortable clean with all the services and very good breakfasts.

The hotel is located 15 minutes walk from the center of town, on a street where you would not expect to see any hotel. Once you reach the gate however you immediately realise why it is the most expensive hotel in town. It could be easily a Belmond or an Amanresort - only the level of staffing is lower. The property occupies a large landscaped land, tastefully peppered with beautiful sculptures. The suites (and suites they are) are spacious and beautifully designed. The restaurant is really good. It is a matter of taste, but if you like to retreat to a little paradise after site seeing, forgetting about the traffic and crowds of San Cristobal, this is your place.

I am a regular traveler to San Cristobal, and I enjoy trying out new options, so believe me when I say I know what I’m talking about: this hotel doesn’t worth the price. I don’t recommend it at all. This is a pretentious hotel that doesn’t fulfill the expectation. Check in: the attention at the front desk was very poor, at my arrival they just gave me my room key and told me they had already processed my check in (they didn’t show me the card charge or any price). They didn’t provided information about WiFi, location or additional services or support to get around the city. Stay: the room is nicely furnished, but the ventilation from the shower is very poor, so you can feel and smell the humidity resulted from it. Restaurant service was slow, everyone looks like if they are new and don’t know how to use the systems. They have a trouble with the room keys, it seems every time a new guest arrives all the keys are restarted and you need to go to the front desk to get it fixed, and sometimes even that doesn’t work. Tv signal is poor, you barely can watch a thing. Check out: again, it seems staff is new or afraid of doing things. After having to bring other person to process my check out, they were unable to process in a same charge my accommodation an restaurant expenses; but in the final statement they showed them as one charge. They asked me to sign my check in receipt, since they hadn’t done it at that time, and the processed the check out, and didn’t gave me back the check in receipt. At the end, they didn’t even offer to help me with my luggage or to request a taxi for me. I had to carry my luggage by myself all the way to the street. Overall, poor service and terrible experience for a regular traveler. If you are planning a trip I would gladly recommend other places.

Of the many hotels I stayed in and inspected during my 3 week researching a new tour of Mexico, this was my favourite. It is currently undergoing a major redevelopment of its former incarnation and the renovations of the old original buildings looks most promising and should be completed by the end of the year. I had a suite in the newly completed contemporary, purpose-built wing, designed by Julio Amezcua - supremely comfortable, spacious, quiet and private. The bed and linens were heaven. I specially loved the private courtyard and the interplay of rustic textures, the contemporary interior and furnishings, excellent WiFi. I have drawn attention to the fact there is no desk space and I expect management will amend this soon. Arturo the GM was an old school hotel manager - very attentive and very present. The distance from town was not an impediment and I enjoyed walking to the centre, though the immediate environs outside the hotel do not seem so prepossessing, I felt safe walking on my own. The gardens of the hotel and very substantial and peaceful. I did not dine in the restaurant but had a simple room service dinner which was well enough prepared though nothing to rave about. One would hope that attention will be given to the standard and quality of the food in the restaurant when the final wings open, as a hotel of this calibre certainly deserves an outstanding dining option.

Beautiful hotel. Great garden. Super atmosphere. A dream come true ? Almost, were it not for 1. at check-out time no staff speaking English was available to clarify issues with bill 2. two unmarked steps in the main room which easily can lead to injuries due to falls in an unfamiliar dark room However, would I stay again ? YES

Everything about this hotel stay is superb. The location (although not downtown, is better as it is very quiet) and a 15 minute walk or a very short (US$3.00) taxi ride to the hustle and bustle of the center of San Cristobal. The hotel is beautiful, the grounds are lush and the staff is excellent. I give this hotel an A+. I would not change a thing about this hotel.