Hotel Cielo Rojo

muy buena ubicación

publicidad engañosa, en la página mencionan que el hotel cuenta con piscina, sin embargo, la realidad es que la piscina no se encuentra en el hotel, sino que tienes que caminar 3 minutos para llegar a otra propiedad (la cual se renta para airbnb) y el uso es en horario muy limitado.

La habitación cómoda, bonita, limpia y el desayuno está fresco y bueno.

Hay mucho ruido exterior por la madrugada (los gallos cantando te despiertan, se escucha muy fuerte el sonido desde las 4 a las 7am)

The location of this hotel was perfect. It’s in the heart of San Pancho and very accessible to the beach and restaurants. The building and rooms were very aesthetic. I liked the complimentary breakfast.

The staff were not all that friendly or helpful. The advertised pool is quite misleading, as it is not actually onsite at the hotel. It is located at a “sister property” a block away and is only available 12-6pm. This is quite inconvenient and was a barrier to us using it. I chose this hotel because it had a pool and ultimately could have chosen an alternative option if I knew how inaccessible it was. The toilet in our room also leaked a large amount of water and continued to leak after informing staff.

Cute boutique hotel - very welcoming

I am a solo female traveler. The staff makes a place for me! We’ll also the bed and linens! All were top rated!

The breakfast was good

A small refrigerator in the room would have been nice

breakfast was incredible, some of the best food we had during our entire stay was at their organic bistro! Staff was so kind and helpful, and helped us find great local spots. Felt extremely safe, walked everywhere it was a great location! would 100% reccomend!

Excellent breakfast included. Separate pool area with sun or shade, good internet, bathroom & water. Owners and staff very good.

Internet in room was spotty.

Good a little loud outside we were on street side

Es un lugar muy bonito y limpio

Nada

Tout

Rien

Attractive building, authentic architecture

Sub standard plumbing

A lovely, art and literature themed boutique hotel with friendly and helpful staff in a convenient and walkable location. The coffee and yogurt snack in the morning was a nice way to start the day. We enjoyed our stay, Gracias.

The only negative which the hotel doesn’t have control over is a muy Guapo rooster who is quite vocal in the very early morning hours. There are earplugs provided. Music from neighboring place was totally normal and didn’t go late.

Todo excelente

Nada de verdad todo maravilloso

We moved here from our original hotel because we needed good wifi for working - the staff was fabulous, the detail and decor wonderful - it's owned by a designer and you could tell. Lovely art, attention to detail, sculptures, wind chimes, etc. made the place lovely to be in

Room tight, no balconies

Excellent breakfast included. Best Blanca tequila ever. Beyond gorgeous decor.

Exceptional service, food and comfort in a quieter but convenient locations.

Nothing could have been better. It was perfection.

Location , staff and cleanliness were excellent. The queen room was small with little space to hang or store clothes. I suggest remove the single bed and use the space for a well designed closet ( luggage can be stored on top ). Some wall hooks would be useful. The swimming facility was a enjoyed by us for 2-3 hours each day Thankyou for a great holiday. Jim & Joan

Stunning, delicious, healthy, fast

N/A

Well decorated. It was overall okay. There's quite a bit of construction and there's alot of rules with everything from check in to sleeping on the sheets.

Todos eran bien amables.

A cozy and small hotel. Great breakfast and good service

Awesome little place and clean Very courteous staff. The hotel also had loaner beach a hairs and umbrella, which is very convenient and will save you from spending $350 pesos a day to rent them. They even had courtesy tequila in the room!! Our new favorite place to stay in San Pancho!!!

Wonderful experience, great staff

Muy lindo lugar

Increíble. El hotel está muy bien ubicado, cómodo. Vale mucho la pena!!!

Great location, excellent service, wonderful food, comfortable bed and thoughtfully-provided ear plugs for the roosters (who didn’t bother me)

The hotel was nice, rooms were nice, the shower was lovely and hot and powerful, the toiletries were nice too, plenty of towels provided, face clothes and a hair dryer. The bed was a little hard for my liking and pillows a little flatter than I usually like but comfortable bed overall, good fan and AC too. Great location close to the main streets. They also provided camping chairs, parasols and beach towels which was super helpful. Our room was at the back of the property, and there was quite a lot of noise from the bistro in the mornings, as the music was quite loud and you could hear people talking - and there was a cockerel who started crowing at 4am non stop every day - which woke us up in the early hours, so overall unfortunately it wasn't very relaxing or restful. It was also Easter when we went so there were very loud fireworks and people playing music late into the night. Our room was also overlooked by another property so we kept the curtains closed most of the time. The breakfast that was included with the room was very limited - it was a fruit cup with a bit of yogurt granola and honey - with tea or coffee. I think even just adding the option of some pasties and fresh orange juice would have made a big difference. Overall I think that the hotel was a lovely but a bit overpriced for what you pay, as the breakfast was limited, there is no pool on site, we didn’t have the best sleep, due to noise and the bistro was closed for lunch and dinner when we stayed there.

Todo muy bonito, Punto malo es la alberca esta retirada de hotel cielo rojo, también tiene los horarios… Los demás esta muy bonito, muy confortable, muy limpio, muy organico, la comida muy rica, sano y saludable.

Super friendly staff. Saul is very helpful and kind. He was always smiling. The wait staff was very attentive. The food was delicious and the presentation was exceptional.

Nothing at all.

Muy bonito

The staff was very friendly, helpful and thoughtful. The cleaning staff was above and beyond. We loved the morning coffee and yogurt! Hot showers and wonderful location!

We loved the location and the decor. The staff were lovely and helpful. Easy access to the beautiful town and beach.

clean cofortable rooms in convenient location that is quiet at night

Wonderful, especially the staff. Cool decor, comfortable and very clean. Excellent bistro.

Fantastic location, decor, staff - everything!

Nothing

The friendly check in experience. The atmosphere throughout the hotel. The incense burning throughout the day and the candles on the stairs at night were a really nice touch, never seen that before. Lovely and unique decor. Friendly restaurant staff. The rooms were very clean. Loved that there were facecloths (so few hotels in Mexico seem to provide them). Water jugs on every floor for guest use. Very clean. The earplugs in the room (amazing). Comfortable beds with nice clean and good smelling sheets & pillowcases. Our family of three adored this place.

We didn't get warm or hot water:( We had a really long day of travel (8 hours of driving straight) and then went right to the beach until well after sunset. We all needed a shower and the water got barely warm. Even in the morning the next day. This was unfortunate. Also, the "extra room" my daughter and I slept in was more like a balcony, the walls didn't reach the ceiling and the roof was palapa style branches so it was exposed to outside, we were very cold and could also hear the music from every direction in the town. Just a warning for those who are arriving unaware of the room that has this feature (you can probably ask for extra blankets during months where it's colder at night).

everything was great the only thing is the pool is like a block away it closes at 6pm and it is shared with another facility. hotel has no parking but other than that staff is great food is great.

Lovely place. Room beautiful, comfy. The complimentary breakfast fruit parfait and coffee definitely a plus. Small, quaint, charming place overall. Beach walking distance. Would definitely stay again!

Todo bien.

This is the third time that I have stayed here, it’s a beautiful building, has a delicious and healthy restaurant, cool art and decor, and they even make their own tequila. No pool but you can use one nearby and it’s steps to the beach anyway. Highly recommended.

Nice stay

We stayed here for a Valentine's getaway and loved it! Everything about it is clearly intentionally curated. It was so beautiful. The room was lovely, though a little loud in the morning, but not bad at all for the location. Very convenient to everything in San Pancho though a short walk (about 8 or so min) to the beach. The staff were friendly and helpful and our meals there were lovely. There is a pool but it's not on the property so it's walk to get there. Overall it was a little smaller than anticipated but makes up for space in charm. The property was well maintained, tidy, clean and artistic in a unique and pleasing way. Most relaxing place of our 3 different accomodations in San Pancho. A very sweet place to stay.

We enjoyed the hotel and the yard where the pool was located. We had a very small room by the front desk. Things quieted down by 11:00ish. The breakfast fruit was tasty!

The staff are all so nice and helpful. The hotel is charming and the fact that there is a continental breakfast included every morning in the lovely courtyard was a big plus. The restaurant staff were excellent. The beds were comfortable. We had air conditioning but didn’t need it. Hardly needed the fan.

It would be a plus to have more hooks in the room and also hangers. There was nothing we ‘didn’t like’.

I love this sweet little boutique hotel, exceptionally kind & accommodating staff, fabulous food and sweet access to a private pool nearby. We had the suite which was over the dining area-expect noise from the kitchen, local chickens,roosters & a barking dog. Always happy to return!

Good restaurant

Very clean, really good restaurant and the staff was very nice.

The pool wasn't available while we were there.

The hotel is beautiful, the rooms are very cozy, the bed is super comfy. There are really interesting books on the shelves for you to read during your stay. But the best part of this place are the wonderful people who work there, they go above and beyond to help you. Case in point was when I lost my phone before departing PVR airport and I called Alonso at the hotel front desk and he was able to help me find out that someone had found my phone and returned it to the information desk inside the airport. Great people!

The early morning roosters nearby! Only complaint

we would have appreciated being told we had access to a pool. ( not on premise) We only found out by other guests upon our departure….

Lovely family run hotel! Will be back next year!

I recently stayed at this cute hotel, and it was a delightful experience. The vibe was cozy and inviting, making it feel like a little oasis. The location was perfect—convenient yet peaceful, with everything I needed within reach. The restaurant was an absolute highlight; the food was exceptional, and the atmosphere added to the overall charm. I also enjoyed the pool, which I had all to myself—a rare treat that made the experience even more relaxing. The staff were incredibly friendly and attentive, making me feel right at home. Overall, this hotel had it all: comfort, great amenities, and an amazing vibe. Highly recommend!

Would be nice to have a small fridge in the room .

Lovely town with great restaurants including the hotel restaurant. Beautifully decorated, friendly staff and great location to everything.

The complimentary cup of fruit was delicious. The bistro restaurant is very good with attention to detail.

My room was facing the street. It wasn’t a dealbreaker but it would have been better to have had a room off the street.

It was a beautiful place. There was a minor issue that was resolved quickly. Continental breakfast was divine. The pool they show on the site is not on the property so that was a bummer. They did have bikes, beach towels and umbrellas for the beach...Bonus

We’re so glad we found this place! It was very quaint, beautifully decorated, close to many restaurants and a nice walk to the beach. The free breakfast was delicious although we missed having dinner there due to being there during the week. Included beach towels and umbrella. San Pancho has a great vibe and lots of vegan food options.

Lovely stay. Thought it would be noisy due to being on ground floor and street side but it wasn’t. Reception gent was very nice. Breakfast could have toast and preserves but no biggie. Already planning our next visit. Lovely beach town.

The hotel itself is charming. The staff was excellent and the onsite restaurant had delicious food. The only problems I encountered were ones that were out of the hotel's control. Parking in the area is difficult. If you don't need to bring a car, don't. Everything in San Pancho is within walking distance, there are taxi's and uber's available, so ditch the car as parking is difficult to find. Another issue was the demonic roosters. For some reason the roosters in the neighborhood have decided that 3:30 a.m. is the appropriate time to crow. We were at the hotel for almost a week, and every morning like clockwork the roosters started at 3:30 and kept crowing for hours. Again, the hotel has no control over the roosters, they actually supply ear plugs to try and help with the various noises, but it was still an issue for me. Bottom line is if you want a boutique hotel experience in beautiful San Pancho I highly recommend Ciel Rojo. Just be prepared for some of the quirks of a small Mexican town.

This is a little gem in San Pancho! Beautifully decorated, comfortable, great location and wonderful staff. The organic cafe in the hotel is amazing as well. Highly recommend!

Very beautiful property. Extremely clean and amazing staff. Is in the center of town. Thank you!

Eco- lodge, very clean, excellent and delicious meals, the best staff, especially Raul andJose. THANK YOU

We were only there for one night, but it was very nice. Clean and comfortable with a lovely staff.

Very nice

A boutique hôtel in the true sense of the word. Beautifully decorated and very comfortable.

Rooms are small but very cosy.

Beautiful and amazing Oasis near the heart of San Pancho. The hotel and staff were incredible. We felt this place was quite a bargain. Will be back again.

This is a gem of a property. We felt so safe and nurtured at this beautiful hotel. We stayed in the 2 bedroom suite and it was perfect for our family of four. The rooms are decorated with such charming, old style Mexico features, and the food and service was beyond our expectations. It's a great location as it's a quick walk to the beach, restaurants, and shops. If you're looking for a modern hotel with a pool scene, this is not your place. But if you're looking for a special, local boutique hotel with charm and exceptional service and food, you will not be disappointed!

A great location; small and it is all available I feel as my home!

Not applicable

This a small boutique hotel. The facilities are very tastefully appointed with countless unique little touches. The staff is kind, caring, responsive and polished. There's a lot of love in this business. We stayed 3 nights and found this to be an excellent home base for San Pancho. Very easy to walk about and enjoy the town from the hotel. Pool is just a short one block walk away at a sister property(tranquil garden-like pool setting). The food at the hotel's restaurant is super special. We added an item each morning to the complimentary breakfast offerings and very much enjoyed everything we sampled(banana pancakes were amazing fo this pancake lovert)--tasty, healthful, environmentally conscientious food with local flare. Cheers and happy travels

It is a charming hotel with an equally charming staff!

First, the staff is incredibly friendly. Second, their restaurant is one of the best I’ve experienced here. And I’ve been here for almost 3 months. Finally, their hotel is unbelievably comfortable.

The only thing I don’t like about the property is they rarely have vacancy because they are so popular.

we loved our stay at this cute hotel with lots of character. Each room is unique, the patio is lovely for coffee and breakfast in the morning and the staff are super friendly. great location. we'll definitely be back!

Lovely boutique hotel in downtown San Pancho. We really enjoyed our stay here. The food at the restaurant downstairs Bistro Organiko was fabulous!! It’s right in the road so if you are a light sleeper like I am, you’ll need to wear earplugs. I’d stay again.

Small place, convenietly located

Beautiful decor. Staff were very friendly.

SO loud. The restaurant loudly cleaned up until 10. The bar next door bumps music until 11pm. Also the owner was short and unpleasant clearly over owning the hotel.

Wonderful boutique hotel with great food service. Staff very helpful and friendly.

We stayed in the ground floor room close to the reception desk (Primero room) as a budget option. Putting this at the top of my review because some of the negative reviews I read were specifically about this room. Admittedly I was nervous about this room after reading the reviews, but we stayed for 2 nights (Mon & Tues) during peak season and we had a great stay. I’m a very light sleeper and had no trouble getting a good night sleep every night (they provide ear plugs if needed to). It is the only room on the ground floor. Yes - it is right by the front door & entrance is in the lobby near reception but we lucked out that the restaurant was closed on Tuesday's and dinner service only happens on weekends. The staff was incredibly friendly, available, and accommodating. We took advantage of the pool at their nearby property around the corner which was BEAUTIFUL and we got it all to ourselves. The hotel is well appointed with local goods for sale and the restaurant is cute — we only had the provided coffee and fruit for breakfast. It’s very close to the center of town and we absolutely loved San Pancho. The only minor feedback I’d give is regarding the toilet & wastebasket. You are not to flush toilet paper down the toilwt (which for a small town in Mexico I totally understand the plumbing sensitivity as the toilet was slow to flush) so I would’ve loved a covered wastebasket knowing that. Also the toilet seat cover in the room kept falling down before we could sit haha!

If I could give Hotel Cielo Rojo 6 stars I would. I love this hotel. The rooms are warm and inviting and the staff are welcoming. They are kind, knowledgeable, committed to excellence, and just lovely people. The food in the restaurant is amazing. Everything I ordered was exceptional! Mucho gracias to everyone at the hotel!

Hotel Cielo Rojo is a beautiful environment. Each room is thoughtfully designed and feels like home. There are sitting spaces in common spaces on each floor that are also beautiful. The restaurant on the first floor is inviting, surrounded by plants and art, and in the evening it is candle lit. It is welcoming and relaxing. And the food is prepared from scratch, farm to table and mostly organic. It is definitely a restaurant not to miss. And then there is the staff - they are excellent and their attention to detail is amazing, they are kind and welcoming. Hotel Vielo Rojo is one of my favorite hotels.

Hotel Cielo Rojo is a charming boutique hotel conveniently located in San Pancho. Both private & public space decor is thoughtful & interestingly inspired. Beyond the hotel’s charm is the addition of probably The Best restaurant north of PV. Bistro Organico is just that. A fresh and festive experience for breakfast, lunch or dinner. Dinner Fri - Sun. That being said, our only critique is that no mention was made, when booking, of our accommodations being the floor above the kitchen with its one window opening onto the restaurants outdoor dinning area below. We had 2 noisy nights. Will we return, most likely!

Charming cozy boutique hotel. Sweet picturesque town. It's a walk to the pool but it's big and is in a stunning hidden garden. The jazz band "Resonance" was fabulous! The restaurant food very good but skip the cheese tray, it disappoints. Every inch of the hotel and restaurant is welcoming and lovingly decorated.

Our room was tight for a queen & a single bed, we were 2 women, but other rooms looked spacious. The stairs have no bannister, difficult for me.

Everything

Before 8a.m. the restaurant began playing jazz music thst was loud enough to disturb the peaceful early morning experience. I think that if they played a much lower volumne before 9a.m. it would be more considerate, especially for the guests thst dont like jazz. Everything else was fabulous! Thank you so much