Hotel Indigo La Paz Puerta Cortes by IHG

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Muy mala comida los meseros no escuchan esta lejisimos de todo el personal saturado y hostil, solo hay una alberca pequeña y muy ruidosa

Everything

Nothing

Stuff at the restaurants was friendly and nice, everything else was absolutely horrific

Everything, one of the worst hotels I ever stayed at. Super dirty, stuff at the reception and the manager horrible, rude, inefficient, spoilt our stay.

Buena ubicación y vista

EL hotel tiene un restaurante que esta vacío y no se antoja comer ahí. El agua en el lavabo se va muy lentamente, lo que hace que no quede limpio. No hay donde colgar las toallas en la ducha y cero "amenities"

La excelente atención y profesionalidad del personal. La piscina a una muy buena temperatura.

Los precios elevados. Y que el suelo de la habitación no se limpiaba diariamente.

The big balconies, the decor, the light and airy feeling of the rooms and corridors. Very minimalist

The Indigo sign shone into our room all night. Not pleasant with bright lights shining in.

The service and staff were excellent, very accommodating. The amenities were wonderful and the food was great.

Nothing

la limpieza, encontré cucarachas en mi habitación, lo reporte al personal y solo se limitaron a quitar la cucaracha, a la salida lo comente con el gerente y no tuve buena atención

La playa que está ahí mismo, es preciosa. Me gusta que es un hotel relativamente pequeño, por lo que no se siente saturado ni la playa ni la alberca.

El restaurante El Barco (para desayunos y cenas) es bueno, aunque un poco caro (relación calidad/precio). En cambio el único restaurante abierto durante el medio día deja mucho que desear, tanto con relación a la variedad de opciones, como con respecto a la calidad/precio. Desafortunadamente es la única opción abierta al medio día. Este es el único punto débil del hotel. Por lo demás, es excelente.

My payment included breakfast, however at the hotel we were given a menu and told that we could only choose two items from it. The variety was very limited and the taste was very poor.

The staff’s attitude was good, however for a 5-star hotel their level of experience was almost zero

I’ve been to indigo several times. Actually twice before this current visit. My wife and I have generally enjoyed our trips here so this time we decided to bring my mother and children to visit for the first time. It unfortunately has not been the same experience. We arrived at 11:30 am and checked in. Understandably we know that there is no guarantee that our room would be ready before 3 pm which is the normal check-in time however after waiting around and trying to pass the time until 3 pm, our room is still not ready and they tried downgrading our room in order to get us into a room faster. Not ok. This is not a great start to a weekend trip with the family.

Parking for trailer

Facilities, location

We were told they had day pool passes we showed up with our kiddos ready to swim all excited, and they were not at all accommodating, said “oh nope we use to but we don’t anymore.” Then literally went silent and wouldn’t answer any other questions. Talk about rude. We’ve spent thousands at the marina for our super cat and am shocked this is how they treat us. We won’t be using their services in the future. For being in the hospitality business they sure missed the mark, and this is not how we’ve found any other parts of Mexico. I’d suggest going elsewhere.

Muy buenas Habitaciones

Todo el complejo es muy lindo para caminarlo. Todo muy bien cuidado y me encantó que tuviera un beach club con camastros y vistas hermosas. El personal muy atento y siempre atentos al servicio. Muy recomendable para familias.

Nada, estuvo todo increíble.

The hotel is out of town center about 15 min. It's a pretty area with a golf course, marinas, beach clubs and restaurants. The staff was friendly. If you want ice, you have to request it (no ice machines) and sometimes they bring it ... most times they don't. Housekeeping service is very good. The hotel itself is very basic. No bar. There is a restaurant "next door". The pool is yucky - murky water and filled with kids. No quiet place for adults only.

El personal encantador y muy servicial, las Instalaciones magníficas, una restauración fantástica y el beach club un espacio relajante y paradisiaco.

The customer service was excellent. The concierge gave us a wonderful restaurant recommendation that was fabulous. Our pool bartender, Marcel also had excellent customer service along with being warm and funny!

I had wished that they had some night time entertainment. Maybe a small band or DJ for dancing - just something to do in the evenings without having to drive into town.

Six nights in room 401. Wonderful balcony over looking the marina and part of the sea. The room had a great little kitchen , small family room and bedroom with comfy bed. Three sets of patio doors which we kept open all night for a wonderful breeze. The resort was incredibly clean with very friendly staff, who had any request filled in seconds. We ate some meals at the Barco restaurant. A little pricey and food was just good, but the wait staff made up for that. Such amazing fun people. I can’t remember all the names, Ernesto, the guy who loves chocolate, the guy with the Olympic tattoo and the one guy who couldn’t speak any English were so much fun. Pool and beach were clean and again with friendly staff. The one BAD thing was the large white floaters in the water off the beach. Full of stinky bird poo, scum, and algae. Should be cleaned more often. Love that the hotel was right next to the marine where we could eat other places and do evening walks.

Away from the hustle of LaPaz. Perfect convenient access to the marina which is why we stayed. Do note, currently there is a lot of building construction in the area around the marina so it is not particularly quiet (daytime). Settles down at night. Cost of Food/Dining was quite high, so we chose to go elsewhere for dining, but the hotel was clean and comfortable and staff were great.

The size of the bedroom could be much bigger

The pool was not heated and was told by staff that the hot tub jests have not worked for months! Thoae 2 things were a bummer.

Estaba bien la habitación con vistas al mar.

Muy difícil entenderme con el personal, factura dificil de entender.

The hotel and pool area were clean.

for the price, I would expect better customer service. We asked for a better room and they did not accomodate and the hotel was empty. I would also expect complimentary coffee in the mornings like most other hotels offer.

Very clean. Good restaurant options at the marina. Beautiful pool.

Over 5 miles to town limited some of our activities

Estuvimos encantados con nuestra estancia en el hotel. La ubicación está un poco alejada del centro, a unos 10 minutos en coche, pero el entorno es realmente mágico: dentro del puerto, rodeado de tranquilidad y muy cerca del campo de golf. Un lugar precioso. El personal del hotel fue muy amable en todo momento. Muchas gracias por todo, sin duda una experiencia muy agradable.

Llegamos justo después de la temporada de fin de año y no había bufete de desayuno, lo que fue una pequeña decepción para nuestros hijos. Aun así, entendemos perfectamente los motivos, especialmente por razones de sostenibilidad y para evitar el desperdicio de comida, algo que valoramos positivamente.

La habitación es pequeña, no tiene dónde guardar la ropa. Los servicios como el kayak, o la cancha de tenis, tienen un costo adicional, cuando muchos hoteles los proporcionan sin costo.

清掃中でチェックインが18時になった

First time in La Paz and was so excited to stay at this property. Unfortunately, they continuously fell short on their service. If you’re diamond elite, you will never be treated that way. You have to ask for your benefits. No early check in. The room was ready after 3. They said they could switch us to a suite after asking about an upgrade the next day. Continuously two different answers and never able to speak to a manager. Accepted the room change and the front desk woman said it would be ready by 2. Checked in around 3 and the room was still not ready. Meanwhile this was a 2 night stay so what’s the point at that point after needing to get ready for the evening. The room was still not ready until 3:45. After being told multiple times by 2. The main pool by the hotel was not heated. Very cold. The beach pool half the morning was being cleaned and could not get in until 11. Once beach service started the waiters you had to track down to even get an order in. Highly disappointed and will not be returning. Save your money for a nice hotel downtown and go to a beach near the area.

The service was very good , everyone is very polite and helpful

I don’t feel like the room or the hotel worth 500 dollar a night . For that price you need to get somthing a lot better . The hotel and the room is pretty simple .

Everything is perfect i love this hotel and the staff fabulous

The cost of the taxis and cars

Es muy bonito y moderno

La habitación es pequeña para el precio. El servicio a la habitación regular, se demoran o no llevan lo que pides y te dejan esperando en vez de decir que no lo van a llevar. Un mesero un poco adulto era hostil y grosero.

La zona que tenía una alberca junto al jacuzzi estaba muy linda. Me gustó que hubiera una tiendita dentro del hotel, ya que estaba retirada del malecón, también el restaurante muy bueno.

Las albercas tenían agua fría y eran días nublados y con viento. Un poco difícil el traslado por el hotel para las personas con movilidad reducida.

I am normally very fussy when it comes to massages but i just had the best deep tissue massage ever with Jakelyn she really got into all my knots! I highly recommend her, very kind and professional. She ended the treatment and placed a heat pack around my neck and offered me tea. Such a nice touch.

The hotel has a beautiful private beach with incredibly bright colors and very clean water and sand. It also feels very safe. The staff is is welcoming, smiling, and always ready to help. The rooms are nicely designed, with good spacing and high-quality amenities like shampoo and lotion. Overall, the entire hotel has a very thoughtful and aesthetically pleasing design, which definitely stands out.

The hotel does not offer 5-star amenities, even though it is advertised as a 5-star property. It’s actually a small hotel, and I’ve stayed in 3-star hotels around the world with larger and better-equipped rooms, as well as more complete amenities like nicer pools. The beach club is pretty and well-organized but quite small, so I’m not sure how it would handle high-season crowds. There were also issues with communication. For example, “breakfast included” only covers the Americano breakfast, but this isn’t explained anywhere, so we still ended up having to pay at the restaurant.

La struttura, il design, la spiaggia

Un excelente lugar para ir en pareja o amigos. Muy recomendado

It is def not a 5-Starhotel more like a nice 3 Starhotel.

La playa definitivamente 👌🏻!

Todo me pareció excelente!

Quite and clean

Nothing

Our mornings would always start with a smile from Elizabeth. She would always engage with us at breakfast and remember us if she saw us while working at the beach club. She took the time to help me with my Spanish and really make us feel welcomed. We learned that she was training to be a receptionist, which we think she’ll be a perfect fit. We cannot wait to visit again and see her behind the front desk!

It is a nice hotel and the location was perfect for us with A very short drive from some of the premium beaches and spots in La Paz. There are three mentions that I need to make: Mario Talaveras: great personality, wonderful interaction and great advices. 7 stars Jose Lopez: a fresh injection of energy and optimism every morning. Thank you Jose. Alejandro: he attended our table at Barco one night. Great service and a very nice conversation. Definitely above any possible expectation. Therefore a great hotel and some great highlights among their service staff that must be mentioned!!!

Stayed here for 4 days and it was amazing! Beautiful beach and views. Hotel was clean, beds comfortable, and service was excellent . Taxis take 5 min to arrive. It’s about 20 min from Malecon so I’d recommend you rent a car instead. We spent too much money on ride share and taxi. We also had room service and food at the beach - everything was good! I can’t wait to return.

The hotel is super clean, well maintained by the staff. The staff are friendly and helpful during our stay. If you to relax, quiet place, good service, and good location this place is for you. I highly recommend this place!!!!

Our stay was wonderful! The room was spotless and very comfortable, with breathtaking ocean views that made every morning special. The staff went above and beyond to make us feel welcome and taken care of. The spa was a highlight so relaxing and beautifully maintained. Overall, an excellent experience that we would love to enjoy again

Second time here, already planning my next trip.

My rate through Booking.com was 60% higher than my friend’s rate who booked through a travel agent… how can that be ?

Beautiful and clean! Great, friendly staff.

We loved everything. The beach club was fabulous - beautiful beach, lovely pool, great food menu and service. The charge for the kayaks was a bit expensive but we had a great time.

la playa

no tienen muchas sombras en la playa

La habitación era muy pequeña

Gorgeous Hotel. Great Service.

Beautiful property

staff was very friendly & attentive, everything was clean and the massage at the spa was everything!

Todo fue perfecto. La comida del beach club y room service muuu buena. Playa es una tina, todo muy bien. Regresaria feliz!

La playa con poca gente ...

La cafetera no calentaba bien el agua .

Loreto Bay L’hôtel n’est pas trop cher pour le Mexique mais on comprend aussi pourquoi… Manque évident d’entretien de l établissement , des parties communes Hôtel et infrastructures très bien situés dans une belle baie à 15 mn du centre de Loreto

Hôtel et infrastructures très Personnel en sous effectif évident à la réception et au petit déjeuner : temps attente de plus de 20 minutes au check in ,1 seul employé. Au petit déjeuner temps d’attente de service long pour des toasts et des plats de qualité et présentation basique , pas très goûteux Propreté limite des tables et chaises et des sets de table ! Propreté des chambres approximative . Poussière .. Lit mal fait État des porte fenêtres à revoir !! Sol en pierre de la chambre qui se désagrège , Douche qui s’évacue mal Et l’eau est à peine chaude au 2 ème étage ! Petit Savon et petit shampoing pas remplacés en 4 nuits. Tapis de bain propre avec tâches Serviettes de piscine / plage effilochées,en fin de vie Plage : Transats et tables sales … jamais remis en ordre ni nettoyés sable sale avec mégots, crottes de cheval et capsules de bouteilles de bière , couverts en plastique … Problème de coffre qui ne fonctionnait plus. L’équipe de maintenance ne trouvait plus la clé de secours pour ouvrir. Dommage car la destination Loreto vaut le coup et l’hôtel par son emplacement avait de beaux atouts Jamais vu de représentant du management ni de la direction de cet hôtel pour en parler …

We celebrated our 25th anniversary at Hotel Indigo La Paz, and the entire experience was truly amazing! From the start, the service was top-notch — with smooth transportation, friendly beachfront support, and so many thoughtful details that made our stay special. A huge thank you to Marel Martinez and the entire team for going above and beyond, and to Francisco and Victoria, for arranging a late check-out so we could enjoy every last moment of this beautiful property. From chocolate-dipped strawberries to beachfront relaxation, we felt celebrated the whole way through. Hotel Indigo La Paz made our milestone anniversary unforgettable, and we can’t wait to come back! 🌴✨🥂

We were very happy with our vacation at Hotel Indigo, it was a great experience for our family of four. It was safe for families with children, amenities were great, there was the hotel pool and the beach club pool that was very convenient for being at the beach club all day. The beach is in a bay so there are no waves and you can walk out pretty far into the ocean. There are inflatables in the middle of the bay you can swim out to, for lounging and one with a slide. We rented paddle boards and went to a secluded beach area near by that was nice. The food and restaurants were

Bel hôtel récent, propre, fonctionnel. Très bon petit déjeuner

Menu du restaurant un peu basique mais de nombreuses options de restaurant sur la marina

Good

Overall, I enjoyed my stay. The hotel offers internal transportation between its restaurants, which is very convenient, though parking is valet-only. There are two pools (one with a bar) — nice but nothing out of the ordinary. I appreciated the daily housekeeping and that they’re generous with water bottles. The gym is small with limited equipment, but the AC kept the room comfortable. Check-in was smooth, and the staff helped me arrange a car rental. They offer many services, but you usually have to ask to find out (like transportation to nearby restaurants). It’s family-friendly, a bit farther from the Malecón, but taxis are easily arranged. Would stay again.

This hotel was good never any issues check in was a breeze but the highlight of this hotel are the pool bartenders they were great ! Rooms are standard nothing spectacular but it was always kept clean.

Todo esta genial

nada me desagrado

I liked everything the hotel was pretty nice

Hotel pequeño con todas las facilidades y necesidades para una excelente estadía. Justo en medio del malecón de La Paz y la Marina Cantamar/Balandra

We had the best time at Hotel Indigo, the private beach and the two pools were amazing. We rented SUP and went to a secluded beach area where we hung out and played with the kids. The rooms were really nice and well decorated, minimal and chic. The beds and sheets were okay, not the most comfortable but okay. All of the restaurants are great, we loved the brunch at Barco where Francisco was our waiter. They were great and accommodated the kids requests. Overall we would highly recommend.

El beach club está perfecto para relajarse, la playa es espectacular… el servicio (todo el personal es muy amable) y las camas son muy cómodas

Que hay poco espacio para acomodar la ropa en la habitación.

From the moment my Family and I arrived, our experience at Hotel Indigo was absolutely amazing. As we pulled up to the hotel we were greeted with a friendly smile and was helped out of our car and with our luggage. While we were checking in, we were brought some tasty drinks and cold water. Check in was very quick and smooth. Once we arrived in our room, there were some chocolate dipped strawberries waiting. My husband and I were celebrating our wedding anniversary. Although the rooms are a bit small, we had a beautiful view of the pool and ocean. The food and drinks were exceptional, fresh and very tasty. We ate breakfast every morning at Barco and David, Jose Lopez, Jesus and Azael Lopez were very kind and gave great service. Jose was even able to arrange for us to get box lunches for our excursion to Balandra beach. I can't recommend Martin at the pool bar enough. He was very funny and made the best drinks. I still miss my Margarita de Fresa en las rocas :) Raul was the man at the beach that kept us well hydrated and fed. He was very kind and we loved that he told us about all the different sea life that swims to the shore in the late Fall. Hazel was a very big help in booking our bracelets for Balandra beach. The website was having issues and Hazel was able to help us get 3 bracelets. She was also a wealth of knowledge about where to eat around La Paz. Our experience overall was nothing short of 5 star service from everyone. Can't wait to be back.

Loved it

Muy buena la actitud de los empleados

Un poco estrecha la habitación

The staff was extremely helpful and accommodating. The place was clean and the food at the restaurant was excellent. The pool staff was very friendly and kind. I enjoyed the music at the pool. It gave it an upbeat vacation vibe. The staff had shuttled us around the resort so the made it easy to get around and visit family that was staying nearby. I liked that we could walk to the beach club and that we had choices for dinner. The food everywhere was delicious even for the pickiest eater. I will definitely be back.

The only thing I didn't like was there wasn't a mirror in the room. Just the bathroom. I was traveling with my adult grandson, so it made it challenging for us to get ready at the same time.

Great location. Great facilities. Great restaurants. Great price. Comfy beds and shower. Kind helpful staff. The marina has great restaurants. The puerto beach next to it is fantastic and beautiful. Great bars. Espiritu the spa gives good massages. Absolute gem of a place

Great location and staff

Beautiful resort with great amenities!

Access to a beautiful beach and beach club, great service, great views. Get the one with the sea view, definitely worth it. You can walk to through the pier to reach boutique restaurants and shops or get a free golf cart ride (they pick you up also)