Eastin Hotel Penang

Hotel was clean, staff was cooperative, location was pretty good. Oh Yes, Breakfast was delicious.

Check-in: Check-in was easy and very smooth, from the counter to the luggage being sent to the room. We arrived late at the hotel and checked in at 10++++ PM. Room & Amenities: The room was equipped with a comfortable bed and pillows, perfectly sized for a family of four. When we requested extra blankets, the hotel provided us with a portable bed. We were truly impressed by the prompt action and assistance from the hotel staff, and we are very grateful for their help. Thank you so much! :) Food: During our stay at the hotel, we were grateful that breakfast was included. Most of the food was delicious and served in appropriate portions, so we had no complaints. We especially enjoyed the pastries and breads, as well as the nasi lemak with prawn sambal, the chicken burger, the panini, and the murtabak. Location: The hotel is conveniently located within walking distance of Queensbay Mall, the largest mall in Penang. It takes about 5 to 7 minutes to reach the mall on foot. Additionally, there are various restaurants, shops, convenience stores, and banks surrounding the hotel.

Check-out: Everything went very well during my check-out until I inquired about parking. The response I received from the staff member handling my check-out was unpleasant. When I asked about the parking period after checking out, her reply was unhelpful, and she did so without a smile, showing a doubtful expression. It left me wondering if she was having a bad day or if she simply didn't want to assist me. Parking area: The parking area layout is quite challenging, making it difficult to park my vehicle. I dislike the design (The old design); manoeuvring is a hassle. Transitioning between levels is especially difficult. Amenities (Drink in room): Thank you for the complimentary items provided in the room. However, I noticed that there was a can of beer included in the fridge. I recommend ensuring that only appropriate items are placed in the room, taking into account the preferences and sensitivities of your guests. I'm sure the hotel has records of who will be staying in the room prior to check-in, which could help in this regard.

Complimentary Mini-Bar, good unblock view for my room at the 12th Floor. Free Wifi Signal in the room was strong and stable. Toiletry amenities were provided in the room. Room size was spacious. For the Breakfast provided, its variety was wide ranging.

Clothes "Cupboard" was not very big. If a family of three were to stay in that room, the "cupboard" would not be big enough. No drawers located at the "Cupboard" to allow me to put small clothes items.

Everything was perfect..tq for your hospitality & surprises

Nope

Facilities and reception were smooth

Parking rather limited and often confusing. Getting out can be dangerous with tight space for big SUV

Sangat2 puas hati, bersih, layanan staff dekat hotel sangat puas hati.. in syaa allah akan repeat lagi

The food and the hotel staff.

The aircon room temperature was set fixed ; quite cold

朝食、部屋の広さ、立地

部屋からの眺め

Great hotel with great location.

Hotel rate is on high side.

Friendly staff and decent facilities

No aircon in the gym

Location near Qbay mall

No cable TV, Astro to watch World cup live. Very disappointed!

Everything perfect

Very clean and the staff were very caring & helpful… walking distance to QB mall.. restaurants and food place are very near

The toilets did not have bidet

Breakfast was good.

Room door didn’t have a latch

Great location nearby Queenbay shopping complex

No bidet in bathroom..

Good

Location was great, right next to Queensbay mall and close to the Bayan Lepas factories

Wifi was horrible. First night we were there, couldn't connect to Wifi, was told server need to be rebooted but they could only do it the next morning. Once server was rebooted, we could connect but Wifi speeds was horrible. Enough for regular browsing but not good enough for a teleconference. For a busisness hotel, this was disappointing.

Location

Cleaning Bathroom

Everything

N/A

Quick check-in processed by Ms Czira at Reception. Pleasant familiar faces, doorman En Izhar and Lim. Rooms: Overall, rooms very clean, well-kept, nicely lit. Bed and pillows very comfortable; comforter provides reasonable warmth. A/C-good. Bathroom well-lit with good shower water pressure and temps. Hand soap, Shower gel, Shampoo, basic toiletries, hair-dryer provided. Blackout curtains offer 85% blackout. Has a small, easy-to-use safe; mini fridge; coffee/tea, mugs and kettle. Open-concept closet w iron and ironing board; laundry bags. Local and cable channels for TV entertainment. Nearby Activities: Queensbay Mall with full-range mall-related amenities, entertainment, activities. Nearby assortment of shops, eateries n businesses. Trip to town by ride hailing is 15min on average. Cost depends on peak hour. Safety: Room level-specific access Walkability: Walking distance to mall and nearby assortment of shops and businesses. Food and Drinks: Amazing breakfast spread -- unique options - tau foo fah, snip-and-eat vege bar; honeycomb, soft-serve ice-cream, to name a few. Friendly staff - Mdm Azura, Mr Stanley and Team. Noteworthy details: Pool, Gym, Meeting rooms.

Housekeeping missed a few spots, like hair stuck on shower cubicle wall, and tissue paper deep under the sink area. Mini fridge needs a wipe after each guest.

Comfortable beds, very convenient and next to Queensbay Mall where you can get most things and eateries.

None I could think of just now

The location is very good for shopping and eating, near the Queensbay mall.

The air conditioning is too cool for me. Even I told to the counter staff, no one appeared to fix this problem.

service of front office

Had a pleasant stay at Eastin Hotel Penang. The room was clean, spacious, and comfortable. The staff were friendly and helpful throughout our stay. The location is convenient, especially if you're around Bayan Lepas, with plenty of food places nearby. Overall, a relaxing and enjoyable experience.👍🏻

The bathroom didn't have a hand bidet, which was a bit inconvenient. Other than that, everything was good.

Everything . The facilities was great . The room was very clean . There was complimentary offer for the minibar items which the hotel offer many drinks and snacks

NOTHING

Space

there was no hot water when i first turned on for shower. But maintenance service was swift.

Close to airport

Cleaniness of the toilet can be better

Breakfast - Tasty and full of choices.

1) Room - We stayed in 1405, it is a suite. We were happy when we checked in until the next day when my children and husband woke up with plenty of bed bugs bite on their feet. I did not expect this from a suite room. 2) Swimming pool - We did not get towels, husband called for staff to take towel, took the staff more than 20 minutes to come back with limite supply only to be hogged by another family who took 5 towels and another who took the rest. We did not get it eventhough we were the one who called the staff. Staff did not replenish the towels until we were done swimming that we had to ask from the other family to give us one towel.

Bilik sangat best. Makanan sedap. Pool best sambil nampak kapal terbang. Anak2 suka.

Paip dalam toilet boleh di perbaharui untuk kesesuaian customer Islam.

this is my number 10 times back to Eastin Penang. Extremely surprise for me for the hotel breakfast got a lot of improvement.

the location is super good

Location

Tight parking turning radius.

Good

Lighting Swimming pool under maintanance

Friendly customer service

Breakfast traffic control was chaotic. No monitoring of number of guests vs number of seats & tables available.

Best hotel breakfast we have had

Clean and comfortable

Quite

Clean and quiet

Great place to stay.. beautiful hotel and close to airport and shops

Gym was stuffy.

Location is very convenient, just 11 mins to the airport.

The room has no sound roof, I can hear people walking outside the aisles and the flush from next door.

Paking agak payah utk masuk bg big bike

The hotel environment here is what i like 😊

I checked out early in the morning at 4am (due to early flight), but i never expect that the whole lobby was humid. No aircon at all. Turn off all the aircon at the lobby is not a wise decision. Hope this can be improve soon 😊

Breakfast

Location

Abit pricey

早餐還可以，有提供免費的飲料和零食，且每天都會補滿，這點非常棒。

空調太冷，控制器調溫度的部份根本沒有用，只能把冷氣關掉。

住宿環境，早餐

客戶要求，員工訊息傳遞漏失。

All that

Basement parking...too narrow

泳池是溫水

國際化通用插座較少

not taking breakfast

no

Walking distance to the mall

Low water pressure - bidet

The staff are very friendly. The raya theme was great.

Breakfast is excellent

All good. This is my preferred hotel in Penang👍👍👍👍👍

All good.

absolutely no complaints The staff was friendly and ensured our stay was pleasant

none

Location was near to Queensbay and HSBC bank.

It did not feel like. 4 star property. We usually stay at G Hotel in Gurney which is significantly better in terms of service, facilities and cleanliness. The staff seemed not properly trained and not very welcoming whether it was the front counter, the restaurant, the lounge or the Spa. All seemed like we were bothering them by asking anything, The property in general (inside the hotel and surrounding area outside) and room seem a bit run down and old. We were also told we could not get more water than 6 small bottles in the room despite having paid extra for a deluxe sea view room. I thought that was a bit petty of the hotel. Also the shower and shampoo smells cheap and home made or something. Just a disappointing stay on several counts and as a regular visitor to Penang, I wanted to run not walk back to G Hotel.

Near Mall, very good breakfast, mostly good service

nothing

Location of hotel was really good. Right beside Queensbay mall and not too far a drive from the airport. Room felt pretty cosy.

Good location as near mall.

Nil