Sterling Ooty Fern Hill

The stay was amazing food was good and staff was very helpful and friendly specially front office team Sandhya she’s very amazing person

The stay was amazing food was good and staff was very helpful and friendly specially front office team Sandhya she’s very amazing person

nearest city

nearest room maintenance workers cutting mechien another sound and waste water discharging all area bad smell

Everything is good :) very spacious. Thanks jagadev and entire security team too :)

The reception was very good . The likes of jagadev, anusmita welcome us very well. Overall the experience was very good

Atmosphere,rooms all are fine , kiron was very helping , Arjun and Rahul also

It was a wonderful stay here staff is also very nice especially thanks to MR kiron Arjun and Rahul for making our stay memorable

We had a wonderful stay with family along with kids. Staff are very friendly and courteous starting from security staff to Housekeeping. Special shoutout to Jais and Kaluwa from housekeeping team who were really helpful with the room upkeep and tended to every housekeeping call.

All especially the location

Nothing

Jagadev and anusmitha Hotel is over all good Few improvements can be added by giving more apps in tv Otherwise all amenities are good with nice ambience

Excellent front office staff especially mr Jagadev and Anusmitha

It was a awesome stay in sterling staff is also very nice especially thanks to kiron Arjun and Rahul for take care of our room

Kiron Arjun and Rahul housekeeping was very good and the rooms are very tidy and clean

It was a nice stay in sterling especially thanks to Kiron Arjun and Rahul from housekeeping for their excellent service

Good atmosphere.. Pleasant mind .. Good place for couples and family stay .Thanks to team hi Kiron Arjun and Rahul

Kiron and arjun and bhaskar The sterling fern hill ooty was an amazing experience for us and the staff that I mentioned earlier they are very good

Good experience and beautiful property Arjun , Kiron and Bhaskar and Rahul and so good and shown superb hospitality Thank you guys

Room is great cleaned. Service is great. The wash basin is choked. Must be resolved by maintenance. Very bad that way.

We really enjoyed our stay. We had a really nice view. Hospitality was excellent. And the hotel is located in an ideal location to visit all the tourist attractions. Puja and Jayashree helped with room services. Will highly recommend the hotel.

Had a nice stay and Puja and Jayashree help us with the room assistance

We had a really lovely stay, the service was amazing from start to finish, and the room was very clean, comfortable, and hygienic. The staff were polite, friendly, and always willing to help, which made our stay even more enjoyable. A special mention to the restaurant, the food was absolutely amazing and everything we tried was delicious. Alice and Leaa from the restaurant were especially great. They were so friendly, attentive, and made our dining experience really pleasant. Overall, a wonderful experience and definitely a place I would be happy to stay at again when visiting Ooty!

The location, property and rooms are quite good. Maybe due to the peak time, the staff support was lacking. Housekeeping staff like Sharmila were very responsive, but the cleanliness was mediocre. We would like to repeat this trip but in a less busy time.

Niranjan from housekeeping helped a lot and took care of us

It was a nice experience , the view is really amazing

Puja and jayashree were really kind and helpful

It was excellent experience with chef Gopal Bhanfari and services of lily and Alice. Thanks for such high standard of aervicest

Arjun rahul and kiran They take care is very well

Mr.Sagar and Rahul nice work and service is good

Location and staff specially sandhya and anusmita .. more thoughtful and kind and generous …

Beautiful valley views from balcony and room size

1. Too soft mattress, sleep was quite uncomfortable. I did raise it with the property but they didn't care about it 2. No continuous hot water. Didn't expect it since Ooty is such a chilly place. Had to wait 30 mins for each person to take bath with hot water Additionally, the geyser was not functioning normally, either it gives skin burning level hot water or dead cold. Extremely disappointing on this basic aspect. 3. Some food items were stale. 4. Ridiculously expensive for the kind of services provided. 5. Tea/Coffee are the worst we have ever tasted despite Ooty being the tea capital

some places in the room are need to be repaired - such as painting/doors. Looks old and doesn't look nice

excellent

services quality and time taken

Extremely unprofessional staff with a cheating attitude

Nice staff beautiful location But costly

Nice experience ..specially jaya from discovery center treated as very well like a family ....it was a bang on experience from stay ,hospitality to food

Great Food , Nice staff . Served by Liang , thanks.

We have had a great experience with Sterling Fern hill resort this August 2026. Resort was almost full and still the service provided was awesome. Arjun & Sagar from the room service has done a phenomenal work by helping us with all the needs and requests. I would recommend this resort for a family stay.

Atmosphere of room is near and clean.... Hospitality is good inside hotels... Your staff arjun handle our guest with polite attitude and feel pleasant stay.....

Good service, also good service by room service Arjun

Excellent resort with the best facilities, very courteous staff, be the front office or anyother department and yes appreciate the house keeping staff ,Mr.Bibin , Mr.Yoesh and team did a wonderful job of cleaning up our room, 👍

Dining is ok

No air conditioner

I liked the view and everything staff was also good and everything i liked jaya discovery centre.

Food spread was decent and place was good

The rooms and maintenance could easily had been better the bathrooms were poor and not very classy and clean and just okayish

Stay was amazing at Sterling Fern Hill! Bigger and spacious rooms, full greenary and very helpful and supportive staff. Variety of food options to choose from. Mr. Kaluwa Das from the service ensured that all our needs were met to ensure a smooth stay. Recommended!

Very nice ambiance… We include Breakfast combo food is very comfortable.. we enjoy the total stay

I had a wonderful stay at Sterling Ooty Fern Hill. The property is beautiful, the rooms were clean and comfortable, and the overall service was excellent. A special thanks to Mr. Anil, the Housekeeping Manager, for his outstanding hospitality and attention to detail. He ensured everything was well maintained and went the extra mile to make our stay comfortable. His professionalism and dedication truly made a difference. I highly recommend Sterling Ooty Fern Hill to anyone visiting Ooty and look forward to staying here again.

An excellent and very well run hotel situated in the quiet leafy beautiful ooty. We were pleasantly surprised by all the facilities they offered. The whole hotel is absolutely spotless and very quiet. The food is delicious. Staff were very kind and helpful. We would not hesitate to stay here again.

Excellent hospitality and great food and staff Specially Mr Anil kumar from Housekeeping was so helpful and took care of everything .. Highly recommended to Everyone

I booked the Valley View Privilege Suite for three nights in July 2026, relying on the Sterling name and the photographs in the listing. I checked out after a single night, having encountered a series of failures that no premium room should have. The most serious was electrical. A fault in the geyser caused the room's mains to trip repeatedly. A junior technician attended and the situation worsened; a senior technician then had to open the electrical distribution board inside my occupied room, late at night, and isolate the geyser entirely just to restore power. A live electrical fault serious enough to require the distribution board to be opened in a guest's room is not a minor inconvenience — it is a safety issue. As a direct result I was left with no hot water, and was told I would be given a bucket in the morning if I needed it. This was a hill station, in July. Then there was the plumbing. Both toilets and the room itself smelled of sewage for most of the stay, right through to checkout, due to what was evidently a plumbing fault. To cope with it I had to keep the window open, which in turn exposed me to loud noise outside through the night. Between the smell and the noise, proper sleep was impossible — and I had come specifically for rest. Cleanliness was poor throughout, and not in ways that could be missed: a rusted and heavily stained dustbin, a damaged and grimy switchplate, mould and grime built up in the window frame, and marked, unclean bed linen. These are not one-off oversights; they point to a room that had not been properly maintained or cleaned to anything near the standard the premium category implies. Separately, the room did not match the listing. The bedroom was noticeably smaller and darker than the bright, spacious room shown in the photos, and the split-level layout — the bed confined to a small separate room, with the living area and balcony reached via a passageway — was not shown in the photographs or disclosed at booking or at check-in. As a solo traveller who chose this room specifically for the sleeping space depicted, that mattered. In fairness to Sterling, and this is important, their handling of the complaint afterwards was genuinely good. They refunded the entire booking promptly and without argument, escalated the matter to senior management within days, and offered a complimentary two-night stay as a goodwill gesture, which I declined. Every person I dealt with — the resort manager, guest relations, the area director and the senior customer relations team — was courteous and acted in good faith throughout. The failures here were with the property and its systems, not with the people, and I would not want any individual blamed for them. I've written this so the next guest knows what to check before and during their stay. I genuinely hope the electrical and plumbing issues in particular are properly rectified, because a safety fault of that kind should never reach an occupied room.

Very poor quality of beds. Good sight seeing but no guidence from staff.

Food and beds. Really bad quality of bed. Had backpain for 20 days after 3 days of stay. Food was heavily overpriced.

We had a very warm experience at Sterling Fern Hill. The hospitality is amazing - from Reception to service staff to the restaurant team. Abhisha from reception was quite welcoming and helpful. In the Resturant, Chandra Shekhar and team were quite helpful - knowing we had a toddler with us, Alice was quite on her toes and even the two chefs (one was chef Bipasha) were kind enough to cook special meals for our kiddo.

VIEW And food

cleanliness in the rooms

Disappointing Stay – Needs Significant Improvement Room Quality The room was not spacious enough and felt cramped for a family stay. It did not meet the expectations set during booking. Maintenance Issues - Water pipes were leaking. - The toilet flush was broken. - There were frequent power fluctuations. - The bathroom had poor ventilation, making it uncomfortable to use. These maintenance issues significantly affected our comfort. Hospitality & Service The hospitality could have been much better. - Complimentary drinking water bottles were not provided at the time of our check-in. Although we later learned that they were available, they should have been placed in the room before guests arrive. - We did not receive any reminder calls or information regarding dinner, breakfast, or the campfire activities. Food The food was average and did not justify the price charged. We expected better quality and value for money. Kids' Play Area The kids' play zone was not well maintained. For a family-friendly resort, the play area should be clean, safe, and properly maintained. Overall Experience Overall, our stay fell short of expectations due to the room condition, maintenance issues, service, and food quality. We hope the management addresses these concerns to provide a better experience for future guests.

Nothing, really disappointed with their service and facilities

Very old property without proper maintanance , broken bathroom fixtures, cracked walls around doors that keep falls the mortar and paint chips whenever we close the door, muddy floor tiles that shows there is no proper mopping ..!!...bad room service that we only get things after 30 mins for the basic things... foul smelling toilets and open drains around cottage made our stay horrible..!!...wont recommend this place...!!...only the hotel lobby is well maintained..!!...

Good property and good location. Very safe. Food is good and Buffet is of good quality Staff is very courteous and ready to help Property is Well maintained outdoors.

Property is old and that can be seen in the actual room. Rooms are very spacious but bathroom is literally very small. Not well maintained when we checked in but after we complained, they took care of that. We can clearly hear sounds from other rooms.

Excellent location with stunning views. The premium rooms with balconies were spacious and featured private balconies offering breathtaking scenic views.

Food prices at the hotel were on the higher side, and there are very few dining options nearby. Although the restaurant offered some discounts, the overall cost was still quite expensive. If the price difference is reasonable, opting for the half-board package would be a better value.

The hotel while the layout of the rooms is nice and the reception area is welcoming, the rooms and bathrooms are extremely dirty. If you're mentally prepared for a 2* then this would be ok. For a 3* the basic cleanliness lacked completely. We checked in and right away checked out!

The cleaning needs to be improved and requires some renovations. The rooms are not as keen as shown in pictures

Very friendly staff .. especially the one who in reception Mr . Jagadev..

Location

We stayed at Sterling Fern Hill, Ooty, and as we belong to the Jain community, my wife and I did not have food at the hotel, even though separate cutlery for Jains was available. However, our 8-year-old daughter tried the food and gave us very positive feedback. The hospitality of Mr. Chandra Shekhar Belwal, F&B Manager, was exceptional. His warm welcome, professionalism, and personal attention made our visit memorable. The service and overall experience were outstanding, and his dedication to guest satisfaction truly reflects Sterling Fern Hill’s high standards. Thank you, Mr. Belwal, and the entire F&B team, for making our stay so enjoyable. We highly recommend Sterling Fern Hill, Ooty, and look forward to visiting again.

Worst hotel worst service only prices charge like 5 star ... Don't waste your money in this hotel worst food ... Rooms are very bad quality

The view, distance from main areas, the food, the staff.

They cleaned our room without us telling them to, a huge privacy concern?? Faced this issue for the very first time, weird policy.

Good experience. Miss Anusmita supported very well

Cozy rooms with relaxed stay Enjoyed the 10 degree night stay. been to ooty after so long and lovely and peaceful stay. Morning breakfast was simple and great on the buds. Could have made the lunch a bit south indian friendly otherwise a great stay.

Stay was comfortable and housekeeping cleaning was comfortable with kotteeswari and ravi housekeeping staff with smile

Very good experience right from check in and our stay with family. Activity center in charge Jaya was doing a great job pleasing all the customers.So also a special mention to be made for Mr Ravi ,House Keeping in charge who was doing an excellent service.

Good Hospitality by M/s.Jaya and overall stay and food arrangements are too good.

Super awesome ambiance and have a great birthday celebration 🎂 experience with my wife. Kudos to whole team and keep up the good work. 👏✨️

Good activities for kids especially face painting n art

Hotel stay is excellent and maintains very clean and beautiful green and flowers. Staff are very friendly, starting from reception , Ayush has helped us with checkin and checkout process and was able to help us with early check-in and explain all the activities and features that property offers. Restaurant staff are velu friendly and food is high quality and tasty, bit pricey but understandable as the High end property should offer. Overall my stay is very good and I've thoroughly enjoyed it.

Arjun was very helpful and well behaved. A good staff

"I had a wonderful experience with ABITHA RUCKMANI the customer support team went above and beyond to help me. Their attitude was incredibly positive, friendly, and professional. It’s rare to find such great service these days. Highly recommend!"

We stayed at sterling fern hill ooty the property was to good the food quality was good and we have enjoyed the the evening activities specially thanks to uday and Alina they have made our stay special.

Excellent food, stay and staff hospitality. Excellent service by Lily

Nice experience. Good rooms and friendly house keeping staff Soyal. Thanks Ambiance was really good staff was really helpful and nice Food was fantastic was really helpful my best experience Definitely recommend

Food is very good, so many varieties was available, stay is also nice , i want to come again and again here. Staff behaviour and service were awesome. Specially thanks to lily and Phamman

I would like to sincerely thank Ms. Kotteeswari from Housekeeping for the beautiful decoration arranged for my parents' anniversary. Everything was done with great care and attention to detail, making the celebration truly special. A special appreciation for her excellent coordination throughout the process. She ensured everything was set up perfectly and was very supportive and professional. Thank you, Ms. Kotteeswari, for making this occasion so memorable. Highly recommended!