Occidental Jandía Royal Level - Adults Only

La piscina caliente

Me gustó todo mucho

La tranquilidad, y todos los servicios que ofrece (Spa gratuito 2h al día, cenas temáticas, nos arreglaban la habitación también por la tarde sin pedirlo...) buffet no muy grande pero con variedad y calidad.

Algunas distancias se hacen un poco largas, como ir al gimnasio o al Spa.

La comida aunque era un bufé pequeño estaba buena .

El personal antipático , las tarjetas que nunca funcionaban ,con lo que pagamos por dos noches y ninguna opción de ir al restaurante a la carta ( las dos noches lleno nos decían )

El trato del personal en todo momento.En el buffet están super atentos.

Algunas cosillas, falta de mantenimiento. Por ejemplo algunos grifos de duchas, los velcros de las almohadas de las hamacas. El aíre de las habitaciones no era suficiente por momentos. Pero, nada que no se pueda mejorar.

La comida me encantó, creo que es en el mejor hotel que he comido. El personal del hotel también es muy simpática.

El snack bar de la zona royal level, podrían poner más variedad o cosas más interesantes.

Lo céntrico

Las habitaciones Mucho dinero para lo q ofrecen La comida no es lo q se paga

La vue, la piscine

Le petit déjeuner, le lit double en deux parties

Das Personal ist überaus freundliche und hilfsbereit. Es ist ein sehr grosses Hotel in einer weitläufigen Anlage. Falls die Möglichkeit besteht buchen sie UNBEDINGT Royal Level. Es sind Welten zwischen dem "normalen" Hotel und dem Royal Level. Zum Strand ist es ein ca. 10 Minuten Spaziergang...

Toller Service und wirklich freundliches Personal wirklich herausragend! Dann das wirklich sehr gute Essen. Die Sauberkeit der Umstand, dass zweimal am Tag gereinigt wurde, die Poolanlage mit beheizten Pools das Gesamtkonzept das gesamte Angebot, was das Spa betrifft, den Fitnessraum und auch die Nähe zum Strand war bei 15 Minuten Spaziergang überhaupt kein Problem. Alles in allem ein wirklich tolles Hotel mit wunderschönem Ausblick auf den Atlantik

Nicht wirklich etwas, allerdings wären ein paar Schönheitsreparaturen hilfreich um den Gesamteindruck zu verbessern. Beispielsweise abgeblätterte Farbe an den Wänden oder dem Geländer auf der Terrasse am Holz unserer Terrasse. Beschädigte Kacheln am Fußboden im Aussenbereich etc. Auch das Spa könnte eine Auffrischung gebrauchen. Beispiel: Pause des Whirlpool nicht nachvollziehbar, auf dem Photo zur Anlage sind noch Crosstrainer und Laufbänder zu sehen. Der Raum dafür ist aktuell leer und die Geräte gibt es nicht mehr. Vorschlag: Entweder Photo entfernen oder Raum renovieren.

Schöne Zimmer mit großzügigem Balkon, Restaurant Atlantico gut, sehr nettes Personal dort, Frühstück sehr gut Gemeinsam zu nutzender großer Pool sehr groß und gut geeignet zum Schwimmen Zugang zu Spa

Jacuzzi im Royal Außenbereich nicht geheizt

Sehr schönes Hotel,gute Lage,ganz freundliche,aufmerksame und hilfsbeteite Personal.Das essen immer frisch und abwechlungsreich.Ein grosse Lobfür Galla Diner am Silvester,es war alles so professionel organisiert bis zu kleinsten Detail.

Good location on a hill above the beach , bit steep, the hotel and rooms are nice and clean , but some areas need a little attention like the broken tiles around the pool area etc. Food was excellent in the Royal level always hot unlike the cold food on offer in the other areas of this hotel. Staff were very good especially Mamadou in The Green bar, very friendly and polite. The entertainment this time was excellent with live shows every night but not always so in the past

Zimmer war sauber und ordentlich ausgestattet. Das große Bett war perfekt. Frühstück und Abendbuffet waren sehr gut.

Die Zimmerausstattung ist etwas Jahre gekommen, das WLAN war mehrfach nicht verfügbar.

Gutes Frühstücksbuffet … Aufpreis Royal Only zahlt sich wirklich aus … viel ruhiger und entspannter!!!

Abendbuffet im normalen Bereich eher wie eine Kantine !!

This was our second visit, and despite the overall experience was as good as last time, there are definitely a few areas for improvement. Firstly the negatives … The coffee/tea facilities in the room are very basic - a kettle, a few tea bags and 4 sachets of poor quality coffee. We had to ring reception on an almost daily basis to get the coffee and milk replenished, often having to call three or four times before some was brought to the room, and despite constantly asking for regular coffee we were still always brought decaffeinated! It would be a nice touch to put inexpensive coffee pod machines in each room. There is no reason why the mini bar shouldn’t be refilled every day for all inclusive guests, rather than just once at the start of the holiday, although to be fair you can easily bring drinks up to the room from the bar. Minor points but considering the cost of the holiday I would expect these things to be standard. There’s also a half an hour gap whereby both bars are closed on the Royal level, which again as all inclusive we would expect refreshments to be available at all times during the all inclusive period. The food in the buffet restaurant was fairly varied and mostly tasty, particularly the grill section where the chef cooks your choice of meat or fish in front of you. However the temperature of the hot holding food wasn’t great, more often than not lukewarm and a couple of times we found cooked items to be still frozen in the middle. Soup was always cold as heated underneath by a tea light which had usually gone out. The service was also quite slack, we often waited ages for drinks to be brought over and tables were left uncleared for long periods of time. This is more to do with not enough staff for the number of guests and not a reflection on the staff themselves. They were very friendly and working as hard as they could. The à la carte restaurant, however, was appalling, the last time we visited we ate there every night, but this time we went to the Mexican night and it was absolutely dreadful. We had the sharing platter which was just frozen tasteless deep fried things and some greasy chicken wings covered in a cold bbq sauce. For mains my partner had the burger which was simply a burger on a dry bun and I had the fajitas which were soggy, cold and unappetising, and on inspection contained just three bits of chicken, both accompanied by a small portion of limp tepid chips. The waitress agreed it was awful and apologised profusely saying the chef was new, I replied get the old one back!! We didn’t stay for dessert and cancelled our bookings for rest of the week. We also got an apology from the management, which was appreciated but we were very disappointed as we were looking forward to trying all the different cuisines on offer. However there are a lot of positives! The staff are all lovely, attentive and friendly. The pool area is very well maintained and always plenty of sun beds available despite most guests ignore the ‘do not reserve’ signs. They are also really comfortable and plenty of fresh clean towels every day. Very clean toilets by the pool also and a great bar! Room service was excellent with towels and sheets replaced every day should you request it. Cartons of fresh water left in the room every day. The air con was effective and the bed and pillows amongst the most comfortable we have slept on. Lovely hot shower with very good water pressure with an overhead tropical shower head and a smaller detachable one. We didn’t notice any outside noise as reported by other reviews on here, our room was on the corner of the second block on the second floor and had lovely views over the pool area with the sea beyond. The hotel could do with a lick of paint and some modernisation but this didn’t detract from our overall enjoyment. I would recommend this hotel but for us a week was enough just based on choice of food and things to do, which we feel could become very repetitive after a few days. Again though big shout out to the staff, they really do work their socks off to make your stay a pleasant and enjoyable one.

The Occidental jandia playa is very very dated. Needs lots of investment. We stayed in the Royal Level. The room number was 109. It was very dated. The corridor outside was the noisiest I have ver experienced in a hotel. It was long and the floor tiled. So when the staff were pushing their trollies along at 7 am it sounded like thunder! Also the air con was one of the poorest I have ever experienced. We just used the ceiling fan. On the plus side the food in the royal level restaurant was very good and the service was excellent. As for the a la carte restaurant don’t waste your time. The food is awful. We went to a Greek and Italian night. Both times the menu was poor and the food even worse. Location wise the hotel is at the end of the main resort and takes about 20 mins to walk to shops and restaurants. At the bottom of the hotel there is a so called shopping mall. However it is derelict and devoid of any life. Suffice to say we would not return to this hotel and suggest you give it a miss.

We said we would return after such a fantastic holiday in February and can honestly say we had a wonderful time again! This hotel is a little bit of paradise, perfect for you if you need peace and quiet

Ostalo je bilo uredu

Moraju poraditi da u šibama ima vode kad se kupate i imivate znalo se fogađati da nestane vode

The royal level was amazing, i like to have quiet vacations and this was perfect. Every day it was calm and relaxing with no many people around in the pool or in the dining area. My room was on the bottom royal level and on the furthest corner so from my balcony I had a pleasant and close view of the jacuzzi pool which at the same time, allowed me some privacy. The royal level gave access to the Spa which I used nearly everyday and it was an extra that added value to the overall experience. The reception staff noticed that during my stay i had my birthday and sent to my room a bottle of Prosecco free of charge which it was a great surprise that I enjoyed. I also enjoyed the italian and spanish dinner on the other restaurant which was elegant and quiet. This was also included on my half board. The reception staff was able to find a space for me even with a late booking. The food was delicious and the service very good. The food in the dining area of royal level was also very good and had enough choices. The beach is right passed a natural reserve so has wild birds and it looks stunning and relaxing. The beach is long and not busy at all. The walk on the beach is relaxing and offer stunning views. It is a natural and uncontaminated place altough it was windy.

The wifi basically never worked for the majority of my vacation and it was an issue in every part of the hotel. The hotel is built on a hill so walking around is an exercise. However i think there is a service of golf cart for guests. The beach is close to the hotel with a short walk. Luckily there is a lift from the bottom of the hotel to the road leading to the beach so it is possible to skip some uphill walking. When i arrived with the bus, on the main road, i was not aware of the lift. I carried my luggage for quiet some time, uphill. Also the reception is near the royal level and on the top of the hotel so i had to walk uphill with luggages for quiet some time.

Have stayed here before but this time was even better, the food was excellent with plenty of choice to suit any ones taste ,the staff where all very helpful and friendly, The room was kept immaculate and we had fresh water and tea and coffee ,Milk etc. supplied daily. if you needed more you only had to ask..WIFI was rubbish but I believe they where having a new system installed so hopefully will be sorted when we return.

Che dire un posto fantastico, accogliente Tornerei molto volentieri.

Recommended, very kind and pleasant place to spend your holidays with small children and a bit senior age

We stayed for my birthday after an absense of a year and were delighted to see improvements in and around the hotel. The quality and presentation of the food on offer in the Atlantico Buffet restaurant has improved vastly since last year. There was so much choice for all meals that sometimes we over indulged just to try everything. The staff, although some were new faces, were all pleasant and professional. Old members of staff greeted us like family. Star of the hotel is Marianna, Guest Relations Manager. Nothing is too much trouble for her and she goes above and beyond what you would expect. We have already booked another visit for next year!!!!! Can't wait!!

Royal Level is a perfect place to relax. The staff are all very friendly and welcoming. The rooms are clean and spotless , food is great, so much choice and it was good to see that they take care of people with food allergies with chefs cooking to their requirements when requested to. There are some tired looking areas within the hotel but staff do work hard and maintenance is always being done. We have visited this hotel many times and have seen lots of changes over the years some for the good some not so good, but one thing is guaranteed you will have a great holiday!

Our 14th visit was excellent yet again. The staff, all the way from the cleaning staff to management are excellent. The physical buildings are starting to look a bit tired and in need of some upgrade, but the quality of service and calm relaxed atmosphere certainly makes up for that. The Atlantico restaurant is the absolute jewel in the crown. Excellent food with brilliant service is second to none. We will be back.

Just back from a great holiday. This was our fourth visit. We went to the Canario Restaurant most nights and the staff were fantastic, especially Marta and Christian. The Bar Verde is the best place to relax in the evening with a drink/cocktail. The staff were amazing especially Ac Hassane. We will definitely be back next year

This is our 8th year of coming to this hotel in October. We stayed in the Royal Level which is the adults only section of the hotel. In reception we were initially given room 156, however this room is much smaller than all the others and to be given this room was surprising as we told the receptionist how many times we had visited. We later found out that another regular 2 guests were also given this room and declined it as well as us. It was also sad to see that more of the regular staff had been moved in to the dining room in the other part of the hotel. New waiters, who were obviously new to the job, were placed in the Royal Level restaurant who were not as competent. Luckily Elena was still working there and she served us in an excellent manner. Despite these observations we had a lovely time. The food was excellent and we also enjoyed the à la carte dining option of which we would like to be available 7 evenings a week. Marta was as lovely and competent as always and assisted by the gorgeous Christian! I confess I did resort to putting our towels down earlier than usual as the sun-beds were going quickly!

We chose the "Royals" to celebrate our 30th wedding anniversary, having holidayed 4 times previously and never being disappointed, and this one was fabulous once again. We'd like to thank Marianna, most sincerely, for all the effort she went to to make our special anniversary so special - our room choice, our a la carte reservation and the lovely surprises she'd put in place for us, and the lovely champagne delivery to our room - you truely are a huge asset to the Royals, and it was so nice that we got the opportunity to thank you personally before we left yesterday. Special mentions also to Marta in the a la carte and to Elena in the Atlantico - the service you provide is first class, thank you. We also enjoyed our evenings in the Bar Verde - the selection of drinks and the occasional entertainment nights made for lovely evenings - before and after our a la carte/atlantico dinners. In all we had a very memorable and first class week, we are already planning our 6th visit for next spring. Thank you all. Xx

Excellent staff throughout the hotel who go the extra mile. High food quality with lots of choice for everybody.

The Occidental Jandia playa is a very big hotel, but choosing the Royal Level is rather like choosing Business class and turning left as you get on the plane. It starts with your own private checking area, and a much more friendly and relaxed process that was. With a glass of cava to welcome you to the hotel. This set the tone for our week. Most importantly for us the Royal Level is a true adults only although the rest of the hotel does allow children as everything you need is in your own Royal Level area then you are only amongst adults. We were given a ground floor room with access to one of the Royal Level Terraces with plenty of loungers umbrellas and bar, along with a relaxing pool. However we tended to use the other Royal Level that had the 3 pools, swimming, hydro and wading. Again there were always sun beds or cabanas free, all were padded for extra comfort. Unlike the main hotel towels were provided in your room and could be changed at the pool area. The bar provided a great range of drinks, cocktails, premium, wines and beers all included in your premium all inclusive package. Food was served in the restaurant in this area and was always very high quality with lots of choice. Always something being cooked fresh to order. On top of this we were given the option of several nights in the special themed restaurant, again restricted to Royal Level Guests. This food and service was also excellent and provided a more intimate and personal dinner. We wanted a holiday to relax and do nothing and the Occidental Royal Level provided just that. Staff were all very friendly and helpful. Special mention must also be given to how clean the hotel was, it was spotless all the cleaning staff doing a fantastic and extremely thorough job. Another special area was the Green Bar, yes you guessed it Royal residents only. This was a great place to spend the evenings, and the staff here definitely mixed the best cocktails. You could use the spa 2 hours per day, but given that we were at the top and the spa at the bottom, were just to lazy, and with the bubble pool coming 9n every hour for 20 minutes then really was no need unless you fancied some treatments. There was entertainment on every evening in the main theatre will all the hotel guests, and occasional singers and musicians in either the green bar or the roof terrace. During the week we did catch a bus 8th Morro Jabble, this was extremely easy as there is a bus stop on the main road at the bottom and it only costs €1.40 each way. Best to get off when you reach the hotels and shops, not a lot else 8n the town apart from some amazing beaches. Altogether this was an amazing stay at an amazing hotel where you are made to feel very special. But you must book into the Royal Level. Top tip: Rooms 140-155 are in the block near the pools and restaurant. Rooms 101 - 139 are on the Royal roof terrace

5 years I’ve been coming here, this is the final straw. Staff over worked . Food poisoning in royal level . Took hour to get served, on night two staff to make drinks and serve and take orders . Never again so sad I won’t be going back ..

Late summer holidays to relax as a couple after a very tough few months after the loss of my mother.

The "Occidental Playa Jandi Royal level" as it is called now was a really nice stay. We had a junior suite with two rooms und this was really great. However during check-in we were given a junior suite im the "normal wing" just next to the reception and directly above the "theater", where the nighly show was performed (including after-show-dj on some days). We would have been able to use the royal level pool and restaurant, but there was a possibility to have litte children next or above to us, while we thought to have booked an "adult-only" stay... After some complaining at the royal level reception we where relocated to the real "royal-level-wing", which was mostly because Marianna Caminito the guest experience manager got involved. After that the stay was really great. Special thanks to the green bar staff, which did a really great job every evening.

Had the best 3rd visit to this hotel, great staff, very attentive, food was brilliant with a wide selection to all pallets, drinks selection was incredible.

No wonder people return time and time again. Large room with comfortable bed and kept very clean, great drinks in fridge, water replenished daily. Food at Royal Level amazing, best I've had at AI. Padded loungers and bali beds around the pool, and although some are "reserved" first thing in am, you can still find a spare lounger later in the day. Entertainment in main part of hotel hit/miss. In Royal Level bar, ainger/musician only couple times a week, otherwise it's quietly piped music....which means you can talk and be heard, but doesn't give much atmosphere. Good job drinks are top notch!. Hotel is built into a hill, quite a walk to beach (harder uphill on way back). 2 hour transfer on coach arriving, just 1.5 hours when leaving. Overall, would stay again.

Property facility average, cleanliness should be better, gym area very poor, nice pools but cold, close to beatiful beaches, royal experience not worhy money.

Personal y limpieza, muchas gracias a Mariana por su atencion

Las instalaciones son muy agradables, la zona Royal Level ofrece tranquilidad y un ambiente relajado para adultos. La habitación era cómoda, con buenas vistas y en general el personal fue amable. La ubicación del hotel en Morro Jable es excelente para disfrutar de la playa y desconectar.

En el comedor de la zona de adultos la organización fue bastante deficiente. Tuvimos que esperar para poder sentarnos porque no había mesas recogidas ni limpias, llegando a acumularse hasta 4 parejas sin sitio disponible. La falta de agilidad del servicio se notaba, y el encargado de sala lejos de ayudar a solucionar el problema, estaba más pendiente de detalles secundarios como recolocar pinzas o ajustar carteles, en lugar de atender lo prioritario que era dar un buen servicio al cliente. Adjunto fotos que muestran claramente la situación de desorganización vivida.

Tout

Rien

- Check-in fastudieux - "Le adult only" est une blague, il s'agit juste d'un batiment dans un grand complexe qui est "adult only" - Climatisation ne marchait pas et incapable de la fixer - Personnel débutant - Room service catastrophique: ne vient pas, doit être appelé trois fois, livre le double de qui a été demandé, pas bon - Internet de très mauvaise qualité - les chambres sont très mal isolés phoniquement et il mette une musique / animation dehors une bonne partie de la journée - Spa très décevant (on book mais il n'y a personne à l'heure dite)

Ruim opgezet resort met toch een afgesloten adult only gedeelte. Vriendelijk personeel. Kamer werd goed gepoetst. Gratis de water de hele dag door in de restaurants en op de kamer.

I liked leaving there and talking to some of the staff. The food was alright.

Gladly we stayed only for one night. The pools were in a bad shape the "royal pool" was extremely warm and crumbling away. Only half of the elevators worked, if you are claustrophobic, I don't recommend. Also there was a ring phone at the toilet. I don't get it.

La ubicación de la habitación y el acceso a piscina y a la zona del desayuno

El ruido, de otros huéspedes y el de la puerta corredera. El agua extremadamente caliente de la piscinas, un poco desagradable

Another enjoyable stay as hotel is slowly being updated but pool area still needs attention, very friendly staff

The food was very good - no complaints! Location excellent and wasy to find.

We have stayed in this hotel on several occasions before and have always enjoyed our stays. The food is good, the staff are brilliant, especially, on this visit, Daniel and Gennifer in the buffet Atlantico and Marianne on the Royal level reception. All the staff are helpful, friendly and efficient in keeping the hotel exceptionally clean and comfortable. The rooms are a good size, the sea view rooms have incredible views over the very impressive nearby beach and the beds are comfortable. We have reserved a suite for this coming September and look forward very much to our next stay

Just returned from a fantastic 2 week stay. Staff are so friendly, rooms are clean and very comfy. The food is lovely and the restaurant is very peaceful. Marc & Marius in the Verde bar gave a top service as did Jose at Bar Atlantico. All staff at the hotel work hard for the guests. Marieanna, the guest manager is always on hand and so friendly and accommodating

Just returned from our 4th visit to Occidental Jandia Royal Level. When we arrived we had a warm welcome from David and a welcome drink while he checked us in. Once checked in we were guided to our deluxe sea view room which was very clean, with a well stocked minibar. The pool area was very clean with plenty of sun lounger’s, and very peaceful. Pool bar served a wide range of cocktails and branded drinks. Buffet restaurant had a very good range of food with plenty of hot & cold options, plus freshly cooked meats & fishes. The A’La Cart restaurant was amazing, serving over 5 nights a set themed menu. All the bar and restaurant staff were very friendly and helpful, especially Daniel, Ishmael, Christian, and Mark. A special thank you to Marianna for another perfect stay. We will be returning for our 5th visit in 2026 😁😁😎

It was wonderful to return to the Royal Level for my fourth stay, and as always, I had a great time. I've enjoyed my previous stays so much that on this occasion, I convinced my family to come too. I also opted to this time book direct, however I didn't notice a difference in booking with a package. My feedback is especially for fellow repeat guests of the Royal Level, as there have been some notable changes since my last visit. The most significant and truly impressive improvement has been the food. This is, without a doubt, the best all-inclusive food I have ever experienced. Every single meal, across all three sittings, was of exceptional quality. This is a remarkable leap from just two years ago. Even the main hotel has seen positive changes in its culinary offerings, particularly the snack bar, which now boasts delicious proper beef burgers, stone-baked pizzas, and Magnum ice creams. While the food has seen a phenomenal upgrade, I did notice a change in the drinks selection. Top shelf brands like Grey Goose, Tanqueray Ten, and Peroni are no longer part of the all-inclusive package. However, in my personal opinion, this compromise is entirely worth it for the vastly improved food quality (and no panic, other brands like Hendriks gin and Jack Daniels were still on the menu 😁). My primary concern, and one I hope the management will address, is the apparent lack of investment in the hotel's infrastructure. As a guest who has been visiting for eight years, the only noticeable change I've observed in the overall structure has been updated headboards. For a complex built in the 1970s, this is simply not enough. The hotel is starting to feel quite run down, and while my stays are always enjoyable, the current state of the facilities makes me hesitant to return. My sincere hope is that the management considers a major renovation, perhaps even closing for a year to undertake a comprehensive overhaul. I genuinely cherish my memories here and would be absolutely thrilled to return in the future, but only if significant improvements are made to the hotel's infrastructure. I am hopeful that this beloved resort will regain its former glory and continue to welcome guests for many years to come.

Wirklich exzellentes Essen.

This is our go to second home when have a vacation in Europe. All of the staff always do everything they can to make our stay memorable. We always make sure sure that where ever our travels take us a detour to Fuerteventura and the Occidental Jandia Royal Level Adults Only is in our plans.

The Occidental Jandia Royal Level was outstanding in every way. The room was beautiful and clean and had every facility you needed for the perfect stay. The cleanliness throughout the whole property was top class. The food and service and quality and selection was absolutely fabulous served with delicious wines. Breakfast was outstanding again an amazing selection of food, fruits, yoghurts eggs cook however you wish by the amazing chefs. All staff were friendly and especially Juanaita and Christian who were both professional and an utter joy to know and they looked after us both wonderfully. The A la Carte restaurant was available for Royal Level guests throughout the holiday and they offered a set themed menu each evening which we did try more than once but the food was not to our taste but everyone is different so you need to judge this for yourself but we preferred the Royal Level restaurant. Pool area lovely and the pool bar was brilliant and was run by a super team of people making the most delicious cocktails. Sunbeds a plenty and the pool area is tranquil and relaxing. Fabulous entertainment every evening. We can honestly say that this is one of the best Barcelo 4* All Inclusive hotels we have stayed at in the Canary Islands and we will definitely make the Occidental Jandia Royal Level our first choice with Jet 2 for 2026. Thank you for such a wonderful holiday.

Had an enjoyable week away . Went half board . Not a fan of buffet dining so we were pleased to to have the option of the table service restaurant. Could not really fault the hotel for the price we paid. The spa was a treat. Quite a walk to the beach ( which was lovely golden soft sand ), the hotel provides a shuttle bus . Adults only pool quiet and peaceful. Only slight niggle the Sun lounger early morning grab and to be fair the hotel requested people to refrain from doing this in the room information. Mini bar stocked on arrival , beer , soft drinks, wine ,water. Water replenished twice daily . Would recommend for a restful holiday. We had to wait in very long queues at Fueterventura passport control as there were only two/ three people checking passports therefore if you are elderly on have small children book assistance. There are unused automatic passport readers.

30 minutes walking distance from the hôtel to the beach. Difficult to stay on the beach for long as the strong wind moves the sand everywhere .

Great breakfast and dinner. Friendly staff. Good gym and very nice evening entertainment.

Was quiet and spacious, lovely restaurants and friendly happy staff. Nice location and walks to and along the beach, great place to chill and enjoy the refreshments which are plentiful !

So this is our third time staying here at Occidental Jandia Player. First time we stayed in all inclusive, second time we tried all inclusive plus. This time we opted for Royal Level and stayed in Suite 101 as a relaxing break before we get married in September! I can honestly say I have had the most relaxing week ever on any holiday we’ve been on. Royal level felt worlds apart from any all inclusive hotel we’ve stayed in before. Our suite was huge, 2 rooms with a massive bathroom! The whirl pool was an additional bonus! The bed and pillows were so comfortable! Our mini bar was stocked up daily, our room always cleaned beautifully nice and early, and turn down service was a nice extra touch. Food was great!! Did read that people were saying that there was very little choice, but we didn’t find this to be true. Plenty to choose from and always fresh and hot! we actually used the à la cart restaurant every night that it was open, and all I can honestly say is WOW! Every staff member we came into contact with on royal level were all so friendly! Especially bar and restaurant staff! They are a credit to the hotel. I’ll leave my review here because I’ll just go on and on about how much of a great time we had! I understand that not everyone has the same experience, and not everyone has the same level of standards, and some People will complain about the smallest of things. But for us, this stay just confirms why this is our third time returning and why it most certainly won’t be our last. See you soon Occidental Royal Level . And many thanks

Overall the hotel was great, we had access to the main hotel which we hardly used as there were to many guests at the time, we had a look at the buffet in the main hotel once which looked good but it was very noisy so I’d recommend sticking to the Royal Level buffet. We are a family of vegetarians and Daniel, Juanita & Cassandra went over and beyond to suit our vegetarian needs, they arranged for the chef to make separate food for us which was great. I wouldn’t go by any of the negative reviews on the Royal Level as that originally put us off our stay but this place is amazing, it’s better than some of the 5* hotels we have stayed at which is saying something! Guest management were also great in helping with food arrangements, I think their names were Saide & Alvaro.

Only one of the staff members at the buffet was a bit rude, I don’t know her name as she didn’t have a name badge but she wore glasses. It would be nice if they had sunbed service for drinks but not a massive issue as it’s nice to get up sometimes to go and get a drink.

The hotel is realy nice the room are amazing the staff are so welcoming especially mark in bar Verdi he was the stand out member of staff he’s just a star in my opinion the pools are looking a bit tired some of the tiles were broken and area cornered off for repairs the food was amzeing in Atlantico restaurant and there is also Alcart restaurant which you can go to 5 days a week which was amazing to. The rooms are very spacious we had a suite with sea view which was very good we did have a problem with air conditioning and water was leaking from the ceiling which they tryed to fix and. There was no water on the last day so we were unable to have a shower before we went home which was fixed later on in the day. But overall the hotel is amazing and the service and food is just out of this world. You can also use the facilities in the other hotel which was realy good. You can also access the beach it’s about a 15 min walk which does involve walking through the hotel and bear in mind that the hotel is on a hill so it’s uphill on the way back there is a shuttle bus to the beach twice a day. We are so looking forward to returning very very soon and would defently recommend this hotel especially the royal level you certainly get treated like royalty!

Cela a été une superbe découverte, je le recommande sans arrêt depuis que je suis rentrée! Par contre, je trouve dommage qu’il n’y a pas d’infrastructures sur la plage. De ce fait on a profiter de la piscine de l’hôtel. Merci pour cette belle expérience

Our 5th visit to this hotel for a 10 day stay and it didn't disappoint. We had requested a room on the second floor and it was fabulous, clean light and airy, well stocked mini bar and daily replenishment of water. Domestic staff always smiling and helpful. Atlantic and A La Carte restaurants very good. A good variety of food and excellent service. We went to the Asian Italian and Tex Mex nights at the A La Carte. Delicious food and good service. We also used the main hotel restaurant sometimes for breakfast and evening meals. Again a good choice. Good variety of cheese and proper sausages for breakfast. The pool area was peaceful We always got a sunbed jacuzzi and pools lovely and a nice temperature. We also used the other pools in the main hotel, great for a change of scenery. The staff are a credit to this hotel. No wonder people return time and time again. The staff in the Atlantic, Bar Verde, reception were so friendly and they all work so hard. Shout out to Marianna, Sonia Elena Javier but to name a few. Entertainment was hit and miss in the main theatre however there was an amazing Whitney tribute. There was a saxophonist and one man band on different nights in the variety Verde. The hotel is on a hillside with fabulous views and a beach that stretches miles. We'll certainly be back.

The Royal Level adults-only section is clean and sufficiently exclusive. The cocktail bar is very good and the barmen really do know how to mix a cocktail from a reasonably large selection. Full marks. A reasonable choice of branded spirits and beer is included in the AI package, which makes a change. Well done Occidental for this. The Royal Level restaurant is clean, nicely laid out, staff are superb, engaging and always cheerful. Top marks! The food is, perhaps, a little repetitive (a variation in the salad would be nice) although the main dishes are not as varied as the adjoining main hotel’s buffet, but the choice is still sufficient. House wine is like most hotel house wine - just ok. Prosecco is lovely, the rosé very drinkable, red is pleasant but the white will remove your fillings. 3/4 ain’t bad. Bedrooms are big, airy, air conditioning is excellent, massive super king size bed, comfy pillows and comfy mattress (but it has a waterproof undersheet which makes you sweaty). Bathroom is spacious with a full bath tub (not big enough for two, however 😩) and two shower heads. WiFi in the room was good but out in the pool area it would not connect properly. Pools are great and the large bubble pool is heated. Well done for this! Sun beds have proper, comfortable cushions which the staff wipe down each day. The pool area faces south-east which means you get the morning sun but by 5pm the sun has gone behind the hotel and the pool area is in shade. Cabanas are ok but you can’t fully sit up, consequently most people bag a cabana and two adjacent sun beds. Greedy. Bed hogging wasn’t too bad in early May but in peak season you’d need to be out by 8am. The bar staff occasionally walk round with cocktails or iced drinks. A nice touch. But - and this is a big BUT - the piped music around the pool and in the restaurant is excruciatingly tedious! Guests should start a GoFundMe to buy another CD because it sounds like the hotel can only afford one CD, and it’s on continuous repeat, every hour, every day, every week….. If I hear DredStudio’s “Spanish Guitar Themes” ever again I will return in the afterlife to haunt the hotel management until judgement day. Many complaints but no action. For goodness sake, Barcelo and Occidental, put some effort into your playlist! It’s not difficult. To be subjected to the same 10 “jolly rhumba guitar tracks” over and over again whilst relaxing by the pool is pure water torture (which, I should remind you, is banned by the UN as a cruel and unusual punishment, but apparently not at the Occidental Jandia Royal Level). Apart from that, we’d happily come back again, this one of the nicest all inclusive Adult only resorts we’ve visited (good attention to detail, clean, great staff) … but only if the music has changed. Nearly 5 stars.

Occidental Jandía is a lovely hotel. We had the Royal Level package, and the selection of food and drinks was great. Lunch and dinner offered a good variety of healthy options. There were plenty of drink choices as well, and the cocktails were especially good. I was also impressed by the staff. There was a waiter named Dani in the Royal Level restaurant who was very kind and took the time to explain a few things about the culture and economy of Fuerteventura and the Canary Islands. Coincidentally, his brother—who works at reception—helped us book a taxi when we were leaving. Cynthia at the front desk also gave us a very warm welcome when we arrived.

The Royal Level  Adults only it's a pleasant hotel with the lovely sea view. The location is great in terms of peaceful atmosphere and as long as people next door are quiet you can get decent sleep. The beach is a bit of a way if you going through the complex/lots of staris/but I belive there's a shuttle bus available,arranged with reception. All staff is amazing very helpful ,friendly and knowledgeable. Cleaning service offered every day so you will always get fresh towels,glasses and complimentary water and chocolates. Unfortunately food is a bit of a let down as it does not have enough variety for vegans as well dinning area gets crowded at some points so I would suggest to get breakfast very early in the morning 7.30-08.00 and dinner late 21.00-22.00. Wellness area with sauna ans jacuzzi available for couple hours for The Royal Level guests. Treatments and classes available for extra cost. Overall good experience but recommended off season to get a peaceful stay if that's what you after

This hotel royal level was fantastic Food amazing Staff amazing The food was literally on another level if any all inclusive I have ever stayed in before Lots of room around the pool lots of beds and shade The rooms were clean and beds comfortable Shame the bar on the sun deck is not open as it’s a lovely spot to go but so far away from the bars and restaurants. We are booking again next year

Our stay was end of April beginning of May. Excellent check in service, room was ready for us. The room was kept spotless, bed was comfy. The staff were amazing from cleaners to bar staff (shout out to Jose at the pool bar) and restaurant staff. Everyone was friendly and also said hello. Bar verde was great, the bar staff were attentive, friendly. The sweets and nuts were a nice added touch. The barman from menorca (sorry can’t remember is name) was great, always remembered our order. The food in royal level(restaurant atlantico) was fantastic, always a good choice of options. Great service. The manager took care of all our needs and customer service was outstanding. The al la carte restaurant was good, service was amazing, recommend the honey rum. Pool area was quiet, hot tub needs the jets to go off more often. We also had photos done with photo hotel who are delightful and made the photo session fun. The photos were beautiful. Shout out to Bianca and Radu. Internet was intermittent. That was frustrating when using the hotel app, but that is the only downside. Fab hotel and great relaxing holiday. It’s definitely on the short list for our honeymoon.

The waiting staff and cleaners, best margaritas in adult bar in the evening

Ask as a special occasion for two bottles of champagne never arrived, promised but never got, one on day we arrived and one two days later nothing, meant to be adult only , had kids at night playing knock and run, no entertainment except Sunday and Thursday, no designated check in , was so disappointed as stayed last year and was amazing, had booked again in another 5 weeks, but have cancelled as sooo disappointed , high price paid for below par service

Ezcellent, as always

Location

Not much

Dated rooms Royal Level wasn’t the quality experience expected The resort is on a steep hill

Unser Aufenthalt im Occidental Jandja Playa - Royal Level war einfach perfekt! Superfreundliches Personal, sehr aufmerksam, tolles Essen, tolle Anlage, viele Annehmlichkeiten, Zimmer werden 2x täglich gemacht… einfach super! Einzig: die Zimmer sind schon ziemlich alt und das Essen war teils nicht warm. Ansonsten rundum perfeter Aufenthalt!

We are a couple that return every January and we meet up with several other couples who also return every year. We are finding that there are certain aspects of the Royal Level that are becoming tired! Such as the decking area around the pool in the Royal Level . We have been told for the last three years that it will be refurbished, but it never seems to happen …. my concern is that it’s dangerous and certainly a trip hazard! The jacuzzi and the pool is definitely too cold … as per other reviews. We enjoy a game of mini golf , but find it impossible to play as it’s totally neglected! On the positive note and there are a lot of those …..the staff have always been polite, very attentive and professional and especially the lovely Marianna at Royal Level Reception. We find the food and drink is of a very good standard. We look forward to returning in January and hopefully seeing these improvement.

The breakfast was outstanding, and the food overall was excellent. The staff was incredibly friendly and attentive, always greeting us with a warm smile. Their hospitality truly made our stay unforgettable.

The nighttime entertainment was a bit disappointing, with the disco nights falling short. However, the outstanding Flamenco show was a highlight that we truly enjoyed.

Staff, room and pool area (Royal Level adults only), drinks including cocktails, breakfast & lunch were all 10/10. It was very odd therefore that the A La Carte restaurant, which should have been their jewel in the crown in terms of food, was a definite 0/10. The food was a 0/10 and sometimes completely inedible. We kept going back at first because the nationality of the cuisine changed every night and we thought it might get better but it never did. In the end we simply gave up and went to the buffet. If this was rectified this hotel would be a gem and it's a simple problem to fix.

We first visited for a week (Christmas 2011) and absolutely loved the place. We enjoyed it so much that we've regularly talked about it ever since. I decided to book a week as a surprise for my husband's birthday present, but was a bit nervous that we'd maybe exaggerated how much we loved it and could be disappointed. I shouldn't have worried though: it was even better! The Royal Level has been expanded (love the cocktail lounge!) and just makes it the perfect place for us to escape - we're rebooking for next year as soon as the flights show on the site!

Great food great staff and very good facilities. The AI section worked well so you have a massive hotel with a small adult only section. Really good hotel

Nothing

We have stayed at this hotel many times over the last few years. The hotel is nicely located and the rooms are spacious with a good sea view. It's never been perfect but unfortunately the standards at the hotel seem to have deteriorated recently in that it no longer represents the Royal Level quality and luxury experience you would expect for the price. Swimming pools and jacuzzi are cold. Rooms are nice but bathrooms are tired and worn as are all of the towels and robes provided. Minibar (All Inc) used to be stocked daily but now only once at the start of the stay. WIFI is poor and intermittent. The worst part is that in the main restaurant (Atlantico) the food is nearly always luke warm and the choice of vegetable and fruit is particularly poor. At breakfast the eggs are cooked to order but it takes ages to get someone to cook them and it seemed impossible to co-ordinate our breakfasts so that we could eat together. Its not a 4 star restaurant and certainly not Royal Level. Staff are generally pleasant and helpful but on our last stay there were a few changes in personnel and the service was not to the standard we have received before. We have raised some of these issues with the management in the past but nothing seems to change In summary, no showstoppers and no individual issues to completely spoil our holiday but standards continue to drop in many respects and this hotel no longer offers value for money. We are not sure we would stay again unless there are significant changes. We use Barcelo hotels regularly and now believe that other Adult Only hotels in the Canary Islands offer better quality and value than Jandia Playa Royal Level. Barcelo Corralejo Bay, Barcelo Costa Teguise and Barcelo Margaritas are a better option.

We paid for a suite and AI and weren't disappointed. Our suite, 347, was fantastic and must have been refurbished comparing it with online photos. It was great having so much room and the jacuzzi was fabulous. We also had the mini bar replenished daily. The food in both the buffet restaurant and the a la carte was very good and the staff attentive and professional. I am vegetarian and could always find something to eat although labelling of all foods, not just some, in the buffet would be helpful. The grounds of the hotel are well maintained and very attractive. The only downside for some guests would be the number of steps to access some areas. We will definitely consider returning.

Staff are the hotels best asset,from cleaners to waiting staff all exceptional, a special mention for Mark the bartender a true star.

Aircon wasn't working and did report it several times but was never fixed but weather wasn't that hot so could cope.

For Royal Level - Spacious, clean, fabulous setting, lovely pool area

The wi fi wasn’t great and there was a lack of information about eg local transport, hotel activities, restaurant menu etc. The app had very limited information and while staff were helpful there was usually a queue at reception. We booked bed and breakfast only, but it’s really designed for all inclusive so that caused a bit of confusion.

Service and food in Patio Canario restaurant was excellent and they made a big effort to cater to our needs as vegetarians. Service in Cafe Atlantico really friendly. Beds and pillows really comfortable. Sunbeds also really comfortable in Royal Level. Beach is stunning although quite a walk through the hotel to get there.

On our first day the room had an issue with the aircon unit not working and causing a foul smell. After some back and forth the hotel moved us to a different room but the air conditioning didn’t work at all. We had to wait for hours to finally get a room that had functioning aircon and this was frustrating after a long day of travel and we felt we were made to feel as if we were being unreasonable. The room we were eventually given was great though and it wouldn’t stop us staying there again. Reception not always manned in Royal Level.

Good food, big rooms, friendly staff, easy walk to beach and hills. Nice and quiet in the adult only area Spa facilities were a bit cold Disappointed there was no bike hire, facilities felt a bit basic given the premium vibe the hotel is going for

Staff and inclusive options were great. If you like half-board/all inclusive you will like. We felt a little bit too young for the crowd at the hotel. :D

Value for money Beach distance close but still far - 15min walk to the water.