Dover Marina Hotel & Spa, Tapestry Collection by Hilton

Lovely location overlooking the bay. Close to Dover Castle.

Internet good. Aircon was up way too high in the public areas..cold!..

There is not much to say. I came here to relax, away from London. I ended up in a developing country motel, smells, and depressing.

the receptionist was unhelpful, hostile for reasons not clear to me. I hesitate to name the only possibility as it would be difficult to prove

Gym was best thing about it

Great food and staff

really, really convenient

Firstly I got a email day before asking for my check in time and details which I gave. Only to find out when I get there the hotel is now a Hilton and the info I got was old. Room was clean and comfy. Hotel is semi-fancy. Quite worn in places but had a lick of pain to freshen up. Loved balcony room overlooking water. Disgusted I wasn’t told about breakfast and then I paid for it and I was told it would have been cheaper if I booked with reception. A lot of the staff didn’t really know what they were doing. On a whole, room was great, staff less so. I’d expect more from a Hilton hotel.

Hotel had a great location by the sea. The staff was friendly and the food was good.

We arrived late to find the reception manned, and the following morning breakfast was lovely.

Rooms were adequate and comfortable. The lift was a plus. The service was slow in the bar, but the setting was nice and food acceptable. The location was good and helpful to have parking on site.

Fabulous location facing the Channel. A short walk from both the White Cliffs of Dover and Dover Castle. I took advantage of the spa and had great service. The restaurant atmosphere and food were excellent. Overall a great visit.

Room very small too much furniture to navigate to bathroom safely without stubbing toes. Dated interior scratch marks on bedroom wall. Fire alarm went off this morning at 6.44am and 7.30am. So no lie in. Nice food in restaurant for evening meal but not Mitchelin star as promoted. Breakfast expensive, ran out of teabags, milk, only small cups, no teaspoons and had to wait a while for fried eggs. Better option for breakfast and cheaper at table table mins walk away. When questioned about being woken by fire alarm they said it was due to construction works with dust getting into sensors. I actually think they had a lot of guests leaving today and they just wanted us up and out as soon as possible. Friendly staff but had to constantly ask for drinking glasses or food plates to be taken away Lovely outside area at front of hotel so would be nice in summer.

Very good breakfast. Wonderful staff

Room was very small. Floor was very slanted

Very disingenuous staff… and quite expensive facilities … the drink from a bar not 1 min away was half the price of the hotel bar

Terrible elevator. No air conditioning. Impossible to sleep.

Positives: Clean room, clean bathroom, beautiful shower, friendly staff, Churchill's was a nice pub - excellent fish and chips, gorgeous location right on the water, great view of Dover Castle and the white cliffs, short walk to market square with many shops and restaurants, short walk to #81 bus to Dover Castle. Negative: Very uncomfortable bed that needs to be replaced. I was in room 214. Slow lift but just have patience. It eventually gets you to your floor. If I'm ever back in Dover, I'd stay here again.

This was supposed to be a perfect birthday weekend for my partner. Arrived on Friday at about 8pm to a room that was covered in marks on the wall (see photos) and the room that felt like 30°, the air con wasn't on and I couldn't turn it on from the control on the wall. I spoke with the front desk and they offered to switch us rooms and gave me a key but after checking the second room there was a drainage issue and the room smelt so bad. I was given a fan for the heat in the room. When asked today how the stay was, I said disappointing and all I got was OK sorry to hear that. I will never return to this hotel. The only good point about this hotel is that the breakfast is decent.

The staff were amazing. Provided guidance and felt safe. Room was comfortable and clean.

Propert located right on the beach and short distance to cruise port. Wish i had stayed an extra day to explore the castle on the hill. People were very friendly and they had live music on the patio after dinner.

Gary and the staff provided great service and made our stay memorable.

This should not be rated a 4 star ... 3 at the best.

Nice harbor view, parking limited in hotel lot and had to pay fee for hotel parking.

Beach view i had for 4 days was fantastic.

Beautiful location. Conveniently located next to cruise port, groceries and dining. Clean rooms and pleasent staff. The only negative is the one small elevator that only fits two people and two suitcases at a time.

Showing some age, especially carpets. Only a single small lift, not enough for 81 rooms. Great staff, bar, food, and close to port and shopping

Very clean and good beds

The location is great. Right on the water. Close to everything to see in Dover. Very clean, friendly staff. A/C was great. Amenities in the room were new looking. The only negatives were, small bathroom, elevator was slow which would normally not be a problem but we were there on a weekend when the cruise ships were swapping passengers.

Not bad, but probably will be better after a few years when they renovate all the floors and rooms. It looks nice at the lobby but everything including the elevator, hallways, and rooms are dated and worn. They try with nice linens and furniture but definitely need an upgrade. Room for improvement with bathroom ventilation, better carpets, faster and bigger elevator, and better pumps for soap in the bathroom. The outside is gorgeous and the breakfast was not bad. Close to cruise port you can book a taxi at the front desk for 10 pounds to get to cruise terminal. Overall not wow and may not be the best for the price.

The air con didn’t seem to function or if it did; it kept things at room temperature w/o making it cool. Sadly a lot of pubs within walking distance have random days of no food or kitchens closing as early as 8pm; making a late meal hard.

Clean and well appointed room which suited us for our short stay. Beds were very comfortable and we had a peaceful night.

A nice, clean, modern decor in a grand hotel in a great spot on the marina across from the beach. Lovely views. The staff are all very friendly and hard working. We had an enjoyable, peaceful and fun stay.

A very nice, friendly boutique hotel. Great location. Plenty of places around to have food including Italian, Indian, Turkish restaurants and even Nandos all less than 10 min walk from the hotel.

Very good and friendly staff, good size room with all the facilities. down side was that the room heating was set to 26 when we arrived and took 5 hours to get down to a modest 22

Nice hotel, friendly staff. Room was comfortable even though a little small for a family of 3. Perfect for a stay before catching a ferry.

Stayed 1 night. A fantastic stay during a sunny day. Get a balcony if you can!

A lovely big room with a balcony and sea views next trip around the area we will come back again. Just the lift is so small and old school the hotel is busy and amazing but you need to wait for long if you have luggages or if you’re strong enough take the stairs 😂but in overall everything marvellous breakfast, spa and more

Except for elevators neing small a d hard to het we love this hotel !!!!!

It was a nice stay.

Right across the road to the beach. I great spot to explore Dover and the surrounding area. An older hotel, but has that classic feel to it. Parking was good, but we were lucky to find a spot each time we went out.

Highly recommended

the property was dated but for a one night stay it was fine.

Close to the cruise ship port and allowed us to get acclimated

We’ve never stayed at a hotel that provided only 1 towel even though the reservation was for 2 guests and no towels for when you step out of the bath tub. It provided no shampoo/conditioners, no soaps, no hair dryer. There’s no comforter only very old looking blanket. It was noisy, we could hear people talking in the next room and outside. Breakfast was not a break but rather just coffee and small packaged muffins like kid size muffins. The surroundings didn’t look very safe either. Overall, there’s nothing good about this place and we’ll never come back. If we could we would like our money back

A wonderful sea view hotel with air conditioning room.

Great hotel but the ro

We found our whole stay very disappointing. The staff were unfriendly and unwelcoming, the service we received was very perfunctory with the exception of the maintenance gentleman who had to attend as our TV was not working. He was kind, friendly and efficient, he fixed the problem with the TV, helped with turning off the heated towel rail and sort out the air conditioning. When we entered our room we were faced with a workman outside our window on a noisy machine . We received no prior warning or apology, in fact when we complained, Lily on the reception desk just said there was nothing to be done and we would have to put up with it until they had finished for the day. This is just one example of the uncaring and perfunctory service we received at this hotel. We would NOT recommend this hotel to anyone.

This hotel was formerly several row homes that have been converted to a hotel; lots of twists, turns, doors & unlevel flooring to navigate to get to your room. Beds in the room are rock hard - would have probably been more comfortable sleeping on the floor. AC was barely functioning; Beware of electrical issues; travel fan was fried when plugged into wall outlets. Toilet in bathroom is a very tight fit. Being larger than a size 2 it would have been easy to get stuck on the very tight fit toilet between the shower wall and the sink. Elevators are very small and will only hold 2 people plus luggage. The breakfast buffet is adequate. Very small lobby area. Taxi service is horrible. Had to walk from Hotel to cruise port with our luggage, after waiting 45 minutes for a reserved taxi that never came!

Front desk staff excellent!

We won’t be staying here again Check in was under staffed at busy times Reception phone wasn’t answered I had to make multiple calls The upstairs smelt bad outside the room Breakfast coffee was awful no fresh available The cut up fruit was old definitely not worth the money

We asked to be sat for dinner and didn’t know we needed a reservation. She sat us only to say that we had to be out in 45 minutes. Not a problem as we wanted to eat and go to bed. 20 minutes passed and she never came to take our order. Another server took our order and said she was on break. The restaurant was empty except for two other tables the entire time we were there. Very uncomfortable.

Everyone was nice. It was beautiful. Restaurants top notch. Dream trip.

older property very small lift for luggage very crowded around dinner time not much room some areas in need of upgrades as the back staiway carpeting is in poor condition. noisy water system

The room was nice, looks like they renovated the rooms from my last stay, they have a restaurant and the breakfast was good, the was clean and very nice.

Everything and everyone were awesome. Love the help at reception

Other than the room & bathroom being very small, the hotel location is close to cruise port & has a bar/restaurants.

Hotel was fine, but expected more for the price paid. Hotel could use a makeover. One small elevator for entire hotel. Had to wait 20 minutes in order to go down for check out. The hotel should have a shuttle bus to the cruise port as we had ordered a taxi the previous night and had to wait for 1 hour as there were so many people waiting for a taxi.Our dinner at the restaurant was delicious and the staff was excellent

Great location

It was in a great central location and many sites were walkable from the hotel

The room was great. Huge balcony overlooking the English Channel. Even the bathroom had a balcony. Good size modern bathroom with plenty of mirror space and nice shower. Check in desk staff was great. Bar staff friendly. Dinner (steaks and my son had a burger) at restaurant was very good. Taxis are a big problem. Sat for an hour 3 times waiting for a taxi. Almost couldn’t get one to the train station when it was time to leave. No Ubers or bus. No other options I was told by the desk clerk with no empathy. Different desk clerk than when we checked in. Fortunately I called the taxi driver we had already used and he made it a priority to get us to the train on time to catch our flight. Other than that I was very pleased with the hotel. Dover just needs Uber or more taxis. Call for a taxi LONG before you need one and expect to wait. Thank God we headed to the train station early that day. They had told us no cruise ships in port so it wouldn’t be a problem getting a taxi. That turned out to be wrong. It was raining lightly and I was told they were all doing school runs.

Very comfortable

Just a stop off for the ferry so not much to say

Always love our stay here. Premier spot on the waterfront. Close to everything.

The location of this property made it the sole reason for booking. I booked 3 rooms and the difference between one room and the others was significant. I was surprised they charged the same amount for the one room that clearly was smaller compared to the other two. Two of the rooms were in the newer part of the hotel, which meant larger rooms, level flooring and closets that were accessible without having to close one item to open another. The far inferior room was located in the older part of the building. This room had unlevel flooring which made it harder for an elderly person with depth perception to navigate. The door to the room opened up almost immediately into the bed for the room. The bathrooms in all three rooms were gorgeous and huge. However in the significantly smaller room, it should have been considered to make the bathroom slightly smaller in order to navigate the main part of the room without fear of bumping or tripping into something. Now I know my elderly parent should have complained in the moment but they didn’t want to make a scene. Thus, I am writing this review to let others know that DO NOT book a room in the older part of this building as the rooms are way too small and you feel completely ripped off as you will pay the same price for the very small room as you will for the much larger rooms. This hotel needs to price the rooms accordingly as one does not equal the other on size and therefore should not on price.

calm ambient atmoshere, all staff were friendly. Rooms large and the batroom was impressive! I shall be returning...soon!

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Very comfortable, quick check-in. Reasonable food choice. Gym but no pool. 10 mins from Dover Ferry check-in however the road got logged surprisingly quickly! Leave over an hour travel.

Reception nice, room relatively nice. Bed comfortable. Bathroom was new and nicely done, but terrible smell of sewage. When we reported it to reception on check out they just said “okay I’ll make a note” - no apology at all.

The food let this hotel down, the staff tried, but an hour and a half plus waiting for food because the kitchen couldn’t cope! Then it arrived cold and appalling quality. The staff did make up for this, but should not have been needed

Great property very close to the ferry terminal

An overnight before boarding a cruise ship. Really nice hotel

The hotel has a beautiful view of the ocean and is around the corner from the city center.

This is the loveliest hotel on the planet - the staff from rear house - cleaners (the hotel is immaculately kept clean by some wonderful cleaning staff) to bar to reception to managers- the Dover Marina Hotel I am proud to say is my go to sanctuary and let alone their wonderful healing spa with the most amazing Sri Lankan massages and treatments this hotel is my total reset place and without it I’d be lost ❤️

First class property

the hotel was good everyone is friendly

This property has a great deal is character. As I believe it is an older property it does come with some inconveniences such as small rooms for price and a painful slow and tiny elevator. But overall it is great value for money and is the best located hotel in Dover in my opinion.

We would stay here again, was a great experience

This was an interesting place to stay. It is a refurbished building from the Victorian Era...and has odd features. The elevator (lift) was tiny. The stairs didn't "line up" on various floors. The hallways were small with low ceilings and uneven floors. A storm hit while we were staying there which led to water flooding many parts of the hotel (luckily, not our room)...which triggered the fire alarm several times during the night. The location was close to the beach...but not very close to many of the local attractions. The one thing that the staff was very good at was getting cabs.

The Best Western was great, Gary on the front desk went out of his way to assist us and we really appreciated that. Thanks Guys, Phil.

Within close proximity to cruise port. Hotel also provides storage for luggage on the morning of the cruise if you wish to explore the area before boarding the ship. The breakfast at the hotel is expensive though so we elected to go elsewhere.

Beautiful historic building on the beach in Dover, between the cruise port and the ferry port. Nice clean rooms, recently upgraded. Nice pub. But the best was the staff, friendly, efficient, effective service, always making you feel welcome

Despite the fire alarm going off in the middle of the night and the lights cutting out due to a faulty switch in the bathroom this was a great hotel to stay in. Excellent location. Helpful staff. Beware the tiny lift!

Staff were very friendly and the location was great for visiting the castle.

Great location. Clean, & spacious room. The hotel is definitely old but it’s beautiful with lots of charm. The check in was easy and the staff were very friendly.

Very clean and nice

I paid for two double beds and got one bed and one pull out couch.

Beach is the front of the hotel so me wearing my pajamas @ 05:30 am. Love it

My room didn't have hot water; I told them but it still wasn't fixed. Overall the building is old and worn, the rooms are nice, but the stair area is not too pleasant, the elevator is worn, very small and incredibly slow. You can hear lots of noise from the surrounding areas when in your room because, again, the building is old and noise isolation is poor. There was a fire alarm screeching in the evening, I told the receptionist and he said it's being looked into, and it did stop after a while, but another guest told me that it's a recurring issue. Overall I have the impression that they're trying, but the building is just kind of falling apart.

Overnight stay to catch an early ferry

Overall ok, but it's an old building and they should invest in renovating windows (too much noise coming in) and they should have bigger black outs blinds. Mattress was sagging but unfortunately this is fairly common these days.

Overnight stay to catch an early ferry

We booked and paid for a superior room with a balcony we checked the photos on the booking site and the pokey room we were given was nothing like room we got, we asked the girl on the desk and she lied to us not happy. Staff in the bar were not welcoming and a manager spoke down to a waiter in front of customers not very professional. I have sent an email to the hotel and have not received a reply, I feel like it’s we have your money so bad luck Would not stay there again

Thought it was strange to pre-pay for everything including meals. And we opted not to prepay for a taxi to the ferry - but they booked one as a cash fare. It was was late, and they actually had to call and we missed the ferry.

Nice accommodation if you need a place to stay the night before your cruise leaving from Dover. Right on the beach with a view to the white cliffs. Excellent breakfast buffet and nice bar on site.

Great place to stay before going on a cruise. Awesome views from our room. Just a real nice hotel to start our vacation.

Paid for sea view upgrade and was simply not worth it. Room was small and old little wooden window that barely opened to a sea view no balcony. I expected more than I would from like a premier inn but didn’t receive it which was a shame as I book it as a celebration. Room was also right outside lift so little privacy. Renovations being done which I understand but couldn’t even get a caffeinated coffee from the on site bar/restaurant. We were not advised about parking correctly so ended up paying full price ourselves (this was not clear on anything and infact seemed to be different depending on when you booked) the couple next to us had free parking which obviously was a slight kick in the teeth! I was hoping this would be a special treat and it was nothing more than basic unfortunately.

Close to Dover Cruise Terminal. Close to everything to see & do.

Nice position. Main restaurant was being renovated. Food available in bar but that was very busy. Room needs improvements. All windows were screwed locked or could be opened by a very tiny bit. So we had to use the aircon instead of having the windows open. The towel rail heater could not be turned off. This was during the heatwave. So bathroom was like a sauna. Hotel staff helpful and friendly.

Our room was a beautiful suite with a great view of the bay. The bathroom was beautifully updated BUT…. there was not water to put in that gorgeous tub. I must say a bus’s load of people came in about 6;30 so that was the problem. Dinner service was a little slow and the rib eye was not a good cut of meat and I ordered rare and got well done. They needed more help to serve all the people. They were working on the kitchen update so I guess that was a problem. One more thing, all the hall fire doors should be blocked open during the day because dragging three heavy suitcases through narrow heavy doors was not fun!!!!