MR Express (ex Hotel Neruda Express) vs Similar Hotels

Rooms described as comfortable and in some cases spacious, but some guests noted old furnishings, an outdated wardrobe, and mixed issues with showers/bed placement and AC positioning.

Multiple reviews noted that rooms were small and lacking in comfort.

Comments on basic room features and outdated decor.

Several guests praised spacious, renovated rooms and comfortable beds, but others noted older, smaller or less cozy rooms, noisy rooms near elevators/entrances and inconsistent heating in some rooms.

Multiple reviews call the hotel 'limpeza impecável' and highlight comfortable, clean rooms — overall very positive cleanliness impressions.

Some guests mentioned bathrooms being small and cleanliness issues.

Several reviews mention inconsistent cleanliness, including dirty hallways and rooms.

Rooms frequently described as clean and well maintained; a few reports of cold/drafty areas and a temporary strong odor (facade works) but overall cleanliness received positive mentions.

Consistently praised as 'excelente' and very well located near metro, Costanera Center, MUT and other attractions — a clear strong point.

Repeatedly praised as excellent, convenient to many attractions.

Repeatedly noted as a strong point, with easy access to shopping and attractions.

Location is repeatedly called excellent/very central and safe, close to Av. Providencia, shops and restaurants — one of the hotel's strongest attributes.

Staff repeatedly described as amable, atenciosos and prestativos; good assistance via chat pre-arrival, though occasional slow check-out was mentioned.

Overall positive feedback about staff friendliness, though some reports of rudeness in the restaurant.

Multiple reviews highlight excellent service and cordial staff.

Service is mixed: many guests praised friendly, attentive staff and quick check‑in/out, but there is at least one strong negative report about rude front‑desk handling and staff failing to address issues (e.g., gym not working).

Breakfast generally receives positive remarks (good, tasty, and useful early 'sacolinha'), but some found it simple and repetitive over long stays.

Mixed feedback on breakfast and lack of variety.

Moderate ratings for breakfast options; criticized for variety and quality.

Breakfast is often described as tasty, varied and well served, though a minority found it somewhat limited in options — generally a positive point.

Notable negatives: frequent reports of one broken/old elevator (causing queues) and noisy/older air-conditioning; limited variation in some hotel facilities noted.

General satisfaction with amenities; however, some noted issues with breakfast availability.

Amenities such as the gym and pool are frequently criticized.

Amenities received several complaints: very small or non‑functional gym, small elevator and some shabby common areas; missing items like a microwave were noted by guests.

Many guests highlight good custo-benefício and affordable feel, though at least one review felt the nightly rate was high relative to the condition.

Guests expressed good value relative to location and service, despite room size.

Generally favorable views on price-quality ratio, despite some room for improvement.

Multiple guests explicitly mentioned good price‑quality ratio and very good value; overall perception of strong value for the cost.