Laos Mar Hotel & Suites

Close to the beach

Better breakfasts please.

An older property but very well maintained and super clean.

Clean and quiet

They allow noise in the pool until 10 pm and that is terrible because the hotel allows horrendous music in full volume in the pool and bothers the guests and do not respect the complaints there are quieter hotels than this

Had a good experience

I paid extra for ocean view. Our room was rather dirty, the sheets were clean. Huge dust balls on ceiling fan, but apparently it's cool to just paint over the mold in the ceiling? Staff excellent, the restaurant was absolutely terrific and had some amazing dishes. Not what I expected for near $200 night all in price, especially in the off season.

Good customer service

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thank you for the great service

Very nice hotel, very accommodating for families.. close to the beach... Nice size rooms .. friendly hotel staff

This hotel is rated as a 4⭐️ hotel, I would say it’s closer to 3. It was horrible but definitely wasn’t a 4 star. They say they have free WiFi but whenever I asked the staff for help on it because it never showed up on my phone or laptop they didn’t help. Also had to ask twice for help in my bathroom because the toilet was making constant noise and I would get locked out of it. The water in the shower was good but the pressure would randomly change to a lot of pressure to less while showering. The pool looked dirty. The beds are clean but very hard. I liked costa elegante much better. The good things were that it is pretty close to Playa Bonita (playa Bonita resort is much closer though) and it does have free breakfast which had a good selection and changed daily. This is good if you don’t drive there because there’s no walkable restaurants near by without taking a taxi. There was a young man who was helpful, the other staff was not.

I would not come back to this property until the ownership make more upgrades to their services & rooms. I booked 2 rooms, none of them had good internet (actually it was awful WiFi). One of the rooms had a smelly toilet. Pool was clean, whirlpool was not in working condition. Breakfast bar was great. The lady in charge was very friendly! The area was safe!

Ac no work room 127

Wouldn’t give tow

Hot tub not working

Yes

Pool looks dirty many leaves on it

Hotel was maybe a 2 star hotel...definitely not a 4...they dont tell you that there is a bar attached to the hotel with love music every nite from 9pm to 2am to 3am...it was so loud, you can clearly hear the lyrics in your room. We were in room 236. Also, the "ocean view" is 3 blocks away...not worth the upgrade

Bea

It is the perfect location. The beach is 5 minutes walk. It is in gated area. The property was well maintained. My only complaint was the free breakfast. Menu was very limits

I stayed for two nights withmy husband they never came to clean my room, the place was full of trash outside the tv control didn't work very well i don't really know what is going on but long time ago this hotel was way better and i don't think i want to stay there anymore

Safe, friendly staff.

Got on Hotels.com and saw this and did a last minute trip with family and when we arrived the rooms were super hot, fans and lights not working properly, and not but least the pool water was black and the men were tossing in pool shock right in front of us. The website NEVER said anything about the pool being OUT OF ORDER, rooms not in proper condition for the heat. We will never stay or book a room there again. My family was broken hearted and stressed too have to find another place to stay.. NOT a great feeling!!

From the time we arrived to the time we left, we felt welcomed and attended to. Every single member of staff from front desk personnel, to security, to housekeeper, and down to the breakfast lady were very professional and courteous. The beds were comfy. The view was impeccable. Breakfast was made fresh and very delicious. The resort has 24/7 gated security. There is a boardwalk with easy access to the beach. The pool has rocks you can sit on for great photo ops and the jacuzzi was soothing. There was a security guard which was off duty at the time that we bumped into on the boulevard. He took it upon himself to stop and ensure myself and my two daughters were safe and didn't need anything. That was above and beyond his duties and I wish I would have gotten his name. I didn't ge the opportunity to thank him before we left the hotel, but I am so grateful for him. Thank you so much for an incredible vacation experience!! Laos Mar we will definitely be going back soon. Primeramente Dios.

El cuarto tiene un holor mal. La carpeta esta muy sucia..

Good

Not at all the pictures portray

The breakfast was amazing!

Urine on the bed and sheets Reading Lamp broken Phone didn't work and dirty with brown stain on the ear Bathroom light out

Definitely not what i expected i stayed two nights the room was not clean after the first night which means no clean towels or extra soap and even toilet paper which was really disappointed on that part. Breakfast was average. The stuff was ok not rude but not nice either. Had problems with the key since arrival. Had to go back on forth to the lobby to get the key fix allll my stayed. However angel from front desk was the most nice person in that place even over the phone before i arrived to mexico had several questions and was always a great help. Not bad but kind of disappointed overall.

This is a little unassuming gem that I’ve stayed at twice, just wish it had a mini fridge. Clean and super close to beach using the walk path. I like the breakfast that’s included, worth an easy $12-15 somewhere else! Staff is friendly and the live music at Tapeo next door is nice! Grounds are clean. Great for a couple nights stay. If you don’t want to pay condo prices, check this place out. The beds are comfy too, more on firm side but work for me and I’ve got all kinds of aches!

Excellent service, room was clean and confortable. The room service was excellent!!

Enjoyed the live music at the onsite restaurant. Food was delicious. Checked in kind of late first night so was nice not to have to drive anywhere for food or entertainment.

Overall property is average. Beds are very firm and do not have bedspreads - just sheet and light blanket. Rooms also do not have refrigerator or microwave. Recommend booking a room on the first floor, property has no elevators. Our room was on the 3rd floor and my mom doesn’t get around well, so traveling up and down 3 flights of stairs was not suitable. Breakfast, restaurant and bar on site were incredible.

Amazing location, friendly staff

Excellent experience and I will definitely comes back next time!

Hotel was clean. AC was perfect. Staff was very polite. Check In and out was easy and fast. Love that we could walk down to the beach in less than 5 min.

Lovely!

Security

We really enjoyed our stay. Everything was perfect, except there was no dining facility open and the pool wasn't heated.

great last minute option ! the receptionist and personnel was awesome !! the main gentlemen at front desk was great, quick and very friendly ! the continental breakfast was a pleasant surprise ! the room was in good condition.. a mini bar would have been great though! short but very nice stay !

Ended up staying at a different hotel First night the bar was playing live music so loud nobody could sleep. Door had extreme difficulty closing All the buttons were worn off on that air conditioner, so I couldn’t tell how to operate it We’ll never recommend anyone

Reception was amazing they even allowed us to check in early. However unfortunately the room did not meet our expectations. The bathroom faucet did not have water and the tub had a leak, so we heard a drop of water every second throughout the night. The walk to the beach was a very short 3 min walk though so that made up for the inconvenience.

Hotel was average , love the location and staff were very nice and helpful. Dont think they are with Best Western anymore and you can tell. Still a nice hotel but need to focus on keeping up the standards

Pretty social

The hotel is on the beach. Beautiful view. Nice room. Everything was working. One con - if you don't like loud music don't stay for Fridays - Sundays. Music from 5pm till 1am

make sure you don't get a room near the bar. loud music till very late at night. had to switch rooms. ruined an otherwise nice stay.

Servicio fue excelente la persona q me ayudó a registrarme hizo un esfuerzo muy grande para encontrar mi registracion a altas horas de la noche muy flexible y muy profesional mil gracias

A good place to stay with a really good view of either the ocean or the desert. I would stay again for sure.

This place was in a great area and close to the beach; would def come back

We had a really good time there.

Nice and very clean

Location is marvelous, will always use this hotel

Fine

Beds are two small.

Rooms were very dingy. Carpet was outdated and dirty. Service was below average. Overall just not a very good experience

Room was clean updated rooms will stay again

Conveniente

Rooms are durty, balcony window didnt have a lock, carpet was very old, durty and riped by the walls , mattress are very unconfortable. The rooms are cheaper when renting directly through the hotel than with Expidia

We booked this room last minute for a quick one night stay during a very busy weekend in Rocky Point when most other hotels had doubled or tripled their price. The map feature on Hotels.com took us to the wrong place so don't use it. This small hotel is just left of Playa Bonita and uses the same gated entrance. The hotel staff were exceptionally nice and helpful. The hotel was very clean, had great water pressure, and a cute pool area with a lagoon entrance for littles. There was a nice bar area but was closed during our stay for some reason. They include a very nice breakfast where a lovely senora was doing all of the actual cooking. My only complaint was that the beds were very firm but overall, a great value and I would stay here again!

It was a very enjoyable stay.

Front desk staff was very helpful. The pool had a nice area for kids.

We expected better

I was to hot the room and the hotel

The hotel and staff where amazing the only issue we encounter was our room 234 the toilet and bathroom lights wouldn’t turn on

Good service people all area's thank you

Property was grand at one time. Lack of upkeep and cleanliness has degraded the property. I have pictures of broken window in our first room as well as A/C not positioned in wall correctly and I suspect it was pushed in by someone. Room floors were dirty. Second room, floors had something dripped on them and hot water in sink was turned off or did not do anything. I will not be using Expedia in the foreseeable future.

There was no door knob on the restroom. There excuse was, that kids lock the doors in the restroom and there is no key for them. When you can buy door knobs with a pin hole to open them with a pointy screwdriver. There was no refrigerator in the room. When it stay on the booking, each room has a refrigerators.

Pool area is very nice

Beautiful hotel, great breakfast and we loved how close the beach was. Unhappy with the service as far as no clean available towels when asked multiple times. We asked for extra pillows, was promised and never received. We didn't have water 2x times during our 3 day stay for about 30 min at a time.

good area

Very good for the price

Beds had dead bugs under them, restroom handle was broken, very humid in the bathroom, weird they had use wear brackets to be there but their security guards are partying rather than protecting

Its nice

Habia una enorme cucaracha en mi habitacion. No hicieron limpieza cuando lo pedimos y no nos dieron toallas para la piscina por que ya no tenian.. De todo lo demas estaba bien para su precio!

El ac tiraba agua

The place is nont to bad the the phone not working only one housekeeping I mom The people is mont is the hotel don’t have enough workers iMovie in this plave

Great customer service

I like to stay in this hotel

I paid for the “newer bigger room” and the AC did not work. I called front desk and they already knew, they said they couldn’t fix it. I was asked if I could be placed in their smaller room with Ac, but at the same price. The room was old and carpet was dirty. Not staying there again

Ocean view and breakfast. Overall a 10 out of 10.

Nice convenient beach.

The hotel is very dated in decor but it is mostly clean. I was charged $219 in "additional fees" which is outrageous. I complained but was denied any refund. Be very careful booking this place because the hidden fees are terrible and make it not worth the stay.

It was a nice hotel in a good location

While we loved the food and service at that attached restaurant, the band was so loud from 9:30-1:00am that it felt like they were performing inside our room. Mattress and pillows were not comfortable. The water pressure in the shower was the best part.

Nice access to the beach

Good service

Muy bonito y la piscina muy segura para los niños a la familia nos gustó mucho lo recomendamos

Worst hotel I have stayed at in a while. Music was too loud and played until 12:30am. Our door to outside didn’t shut and had a one inch gap. No blankets on the bed. Pillows too soft.

Property in great location to beach, further from town than thought for eating out, outside chairs, room furniture and handles in shower broken/missing. Also, lots of kids jumping in and diving in hot tub made it uninviting.

Didn't like loud live music until Sunday 2:00 am, cold pool and jacuzzi not clean nor warm enough .

Great place! We booked very last minute and the prices were good! Staff was very nice! I only have 2 complaints.... the 1st is that the walls are paper thin and i could hear everything in the hallway and rooms next to us. Second is that the complimentary breakfast was not it. The served eggs and beans.... the eggs wete supposed to be sausage eggs but i guess they ran out and just served plain eggs. .. housekeeping was amazing, they cleaned out room daily.

Bed sheets were old and dirty with stains which I did not expect in Bestwestern hotels.

This property may not be the Hilton, but its super close to the beach, has a great restaurant and bar. Is close to old town and Wrecked at the Reef. The rooms are clean, comfortable and quiet. The swimming pool is beautiful and the hot tub is just right, if you feel chilly. The price is right. This is my go to choice in Puerto Penasco!

Todo bien, las señoras del almuerzo y de limpieza muy amables Solo hace falta máquina de hielo y ayuda para subir y bajar equipaje gracias

It’s Always wonderful to stay there 👍

Great location the food was amazing. Water pressure wasn’t the best and we did try to get a couple more towels since the water from the shower ended up everywhere and were told no the area where they serve breakfast needs to be bigger we had to wait to sit and it was very crammed with people

Un andamio frente a mi balcón pero lo demás excelente