Sheraton Grand Hangzhou Wetland Park Resort

L’hôtel en lui même est très beau et très agréable. Par contre il y a deux points qui sont pour moi catastrophique. La piscine… excusez moi mais la piscine avec un bonnet de bain obligatoire dans un hôtel 5 étoile c’est vraiment cheap… une piscine olympique presque… aussi j’ai eu le malheur d’oublier mon maillot de bain dans une douche et on ne l’a jamais retrouvé quel dommage… Le deuxième point : Le personnel de l’hôtel : 1h pour recevoir un room service, 1h également pour avoir du sel et du poivre. On a eu le temps de finir nos plat avant de les recevoir. Nous avons eu le malheur de demander du fromage sur nos pâtes nous l’avons reçu après 30min d’attente… et le plus drôle c’était la portion de fromage rapé ! Minuscule portion. Même une souris de s’en contenterai pas.. bref j’avoue être un peu déçu. Je vais au sheraton très souvent je n’y retournerai pas

非常好的態度

沒有

Clean, comfortable, relaxing atmosphere and the friendly staff.

Location a bit far from the main city but if want to relax. Its perfect cause quiet and relaxing

周邊靜謐

床頭只有一組充電插座，不方便雙人使用手機

Large well designed room. Cantonese restaurant is excellent. Hotel staff are very well trained.

Location was convenient for my purposes and the area is quite nice.

The staff at the desk and in the restaurants are not helpful. Food service is poor. Ordering food took a very long time and the breakfast offering was incredibly crowded and poor.

Spacious rooms, great breakfast and attentive staff.

Все хорошо и красиво. Парк окружает отель,много зелени.

Ресторан закрывается рано.

Tres bel hôtel mais la moquette n'avait pas ete aspiré... attention il faut un bonnet de bain pour la piscine. Très bon petit-déjeuner

كل شي جيد من موظفين وهدوء ووجود حديقة مقابل الفندق تنفع لممارسة رياضة الجري

بعده عن مركز المدينة بعض الغرف بعيده عن الاستقبال تحتاج مشي في الممرات بين الغرف مسافة للوصول الى مدخل الفندق

Favorite hotel in Hangzhou, with amazing access to Xixi wetlands and great traditional chinese style, perfect to relax and step back in time

Splendid Hotel, super nice staff

very good location, extremely clean, friendly staff

Nothing , all good

very good

環境漂亮，但是房間設備有點舊，整體很不錯

One of the best hotels world wide I ever been to. Very clean and nice hotel with beautiful garden

All is good here

I would like to thank you for our wonderful stay at the Sheraton Hangzhou resort hotel, and especially thanks to Sylvia and the managers for an amazing stay and check-in, a very nice room with beautiful view, and very good facilities and the executive lounge staff who held a wonderful Valentine’s celebration event. This hotel had the Best pastries out of all the Marriott hotels, amazing mango and matcha cake, chocolate mousse choux and strawberry Oreo cheesecake, congratulations to the chefs.

We had a great dinner here at Sheraton Hangzhou Club Lounge. It is our first time here in Hangzhou and also our first Valentines Day together. We were greeted by Eileen who has been a pleasure in attending to our needs. They even crafted 4 special drinks during this wonderful occasion. We skipped our original dinner plans and stayed here till the night blurs away.

the hotel is somehow out of city access if you don't have a car. Big room but nothing special. The mini bar was empty. Note that the toilet has no bidet for those who care about it. The pillow was not comfortable. Service: they put me in the last room of rows with a lot of walking meanwhile it was not full. The exchange rate was good. breakfast: normal: neither bad, neither special. Dining: Dongpo was very delicious.

너무 좋아서 또 가고 싶어요 항저우 여행의 첫 목표가 이 호텔이었습니다. 너무 예쁘고 편안했습니다.

A sublime location that boasts some of the best room design in the world!

The hat I couldn’t stay longer!!’

とても快適でした。

comfortable room, nice breakfast

Few English speaker

Good

Hotel d'excellenr niveau, nous recommandons vivement

園林設計，小陽台，安靜的環境，都令人感到舒適。

とても快適でした。

This resort is next to Wetland park and metro station Dongyue. Club lounge provided a variety of local and western food at the happy hour. Breakfast in the restaurant was very affluent. Room was luxurious and comfortable. This resort was surrounded by wetlands, which was suitable for walking and jogging.

Still one of the top Hotels in Hangzhou, breakfast enough taste, western Chinese Asian and good coffee! beds not to hard and not to soft. cleanness of the room is excellent. Enough wall sockets for changing phones, watches and computers. Overall a wonderful stay.

Rooms, social spaces, wetlands park

The pool, which was one of our criteria when booking the property, was closed!

The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money.

Very nice hotel and beautiful location

Our stay at Sheraton Grand Hangzhou Wetland Park Resort was a sublime retreat in the beauty of China’s Xixi National Wetland Preservation Area. This resort blends serene landscapes with luxurious comfort, creating an unparalleled guest experience. 😍 So Good: Scenic Splendor: The resort's proximity to the lush Xixi Wetlands offers guests a unique chance to engage with nature while enjoying the comforts of a high-end resort. Exceptional Dining Experience: The resort features diverse dining options, including Satine's French elegance, YUE's traditional Chinese delicacies, and Feast's bountiful international selection. Each restaurant promises a unique atmosphere and a variety of dining choices​​. Club Lounge Excellence 🍷: The Club Lounge provides an impressive selection of foods in the evening alongside a vast array of beverage and cocktail choices, ensuring a delightful and satisfying experience. Luxurious Amenities: The spacious, well-equipped rooms offer garden views that enhance the tranquility of your stay. The indoor swimming pool and comprehensive fitness center add to the indulgence​​. Special Thanks to Johnson Wang and Nancy Ma 🌟: Their attentive service and warm welcome made us feel truly honored to be guests of the Sheraton Grand Hangzhou. We hope to meet again soon! 👌 Just OK: Location: While the resort is somewhat secluded, which is perfect for a peaceful retreat, it requires some travel to reach downtown Hangzhou and other local attractions. 💡 Tips and Recommendations: Explore the Wetlands: Take time to explore the Xixi Wetlands. The resort's setting is perfect for those who love a blend of eco-tourism with luxury. Indulge in the Spa: Don't miss out on the spa services offered, which will provide you with a perfect relaxation opportunity during your stay. 👏 Conclusion: Sheraton Grand Hangzhou Wetland Park Resort offers a flawless natural beauty and luxury blend. Ideal for those looking to escape the city's hustle and immerse in a peaceful environment, the resort offers everything from exquisite dining to tranquil views wrapped up in impeccable service. Whether for a leisurely vacation or a business retreat, this resort stands out as a top-tier choice in Hangzhou.

The environment is nice and the staffs are very courtesy. The rooms we stayed were clean and comfortable. The breakfast was good. We have a very pleasant and memorable stay.

I booked 4 rooms for a 3 night stay with my family and relatives, a group of 9 people. At the time of check in I was asked to provide the names of the persons who are going to stay in which rooms. This was inconvenient to make the arrangement of who and who stay in which rooms at the movement. I think it would be better to let the guesses take their time to settle down and make the decision.

When you go to China consider visiting the city of Hangjhou. It has many beautiful parks and lakes like the West Lake and also the largest wetlands in all of China. If you go to the wetlands consider this Sheraton Hotel. Many beautiful rooms with a nice balcony overlooking water and decorative stone pagodas, flowers, large ornamental fish. The park and lakes are enormous and many interesting sculptures. Amazing bird watching is possible. The hotel serves a superb breakfast with mostly Chinese cuisine but some Western foods of high quality.

環境清幽

服务态度很好，房间宽敞舒适。早餐食物种類可以多一点。

This property is a hidden gem in Hangzhou. Love the interior design and exterior landscape during Chinese New Year. Look from Sissy at the executive lounge! She took care of us for four days straight and made our stayed very comfortable. I recommend this property to those who want to experience Hangzhou and the nearby west lake.

The location of the hotel is unique, the environment of Xixi Wetland is undoubtedly the best environment that you can enjoy here to heal and relax. The service of the hotel team is very professional, Sissy is the one who impressed me in this stay experience, her warmth and politeness impressed me, which is a plus point for this hotel in my opinion. Very great staff!

Clean and good service

Very Nice trip together with my family. especially thanks to the Sissy in exclusive club. All the service here take warm care of the baby. 非常开心这次的旅途，行政酒廊的Sissy 服务很周到，整个酒店的服务也很棒，因为带了宝宝，从前台的盈盈到行程酒廊的Sissy，服务都很棒，对宝宝格外照顾。

World class facilities, professional and friendly staff. They are always helpful with a smile. Breakfast has a good international selection. Rooms are spacious and clean. Very good for relaxing and enjoying quality time when in Hangzhou.

Great facility. If I were attending a conference, I'd definitely want it to be here! Fabulous location adjoining the wetlands. Wish I had had more time to walk the trails.

Everything was fine.

Big rooms, nicely equipped. Extraordinary breakfast. Swimmingpool was nice.

It was inconvenient that reservation is required for Sauna. Only very few employees speak Emglish.

Wide selection of food provided, we like their snacks and desserts. Friendly staffs with excellent service and comfortable seating environment. Thank you so much for the service provided, Star! Highly recommended! **Platinum Member**

The hotel was clean and staff friendly and very nice stay. We had lunch at 14 in the club lounge. 17:30-dineer time in the club lounge. Breakfast is so delicious ！！！ If the season changes, I will come.

The Club Lounge delivered on everything you would normally need in a lounge — evening happy hour with an excellent spread of food and drinks (including varieties of hot dishes and alcohol), a cozy, relaxing environment, and even an outdoor/patio seating area so guests can wine and dine in the evening breeze and the setting Sun. A helpful and sensible staff shows up whenever you need anything (but otherwise leaves you alone in peace and quiet). The hand-painted cards decorating each table are a nice touch that guests are welcome to take home with. The lounge even managed to accommodate my need for a last-minute conference room. For a business trip that was otherwise rushed and tiring, the Club Lounge at the Sheraton Grand HangZhou Wetland Park Resort made all the difference.

one of the worst Sheratons. It either doesn’t turn on air conditioning or shuts off air conditioning at mid night. When asked why, it says it’s cooler at night. So if you arrive late, the room is hot and when you open the balcony door, mosquitoes come in. Yes, there are lots of mosquitoes even in April. One of few Sheraton that shuts off air conditioning by time. It just gets worse over the years. Suspect managers have changed

Reception counter staff attitude is very bad and not well trained

The room and view is nice

The bed is quite uncomfortable for me

An ideally hotel for family with extensive facilities cater the needs. Right at the entrance of Wetland Park, 10 minutes away from one newly opened super brand mall, quite a choice! Breakfast selection is extensive, and lobby activities are all family oriented, nice place and will return

绿化好。安静。但酒店一直在施工，本来应该很安静的地方却变得非常吵闹。而且在院子里工作的人员大声说话也很吵，这是本次比较意外和遗憾的地方。外出有些不方便，特别是购物和做核酸较远。但去公园比较近，适合散步。另外酒店对残疾人设施还不够，比如轮椅数量不够，且比较旧，有的甚至坏了。希望能得到改善。

I did have a very great experience when I stayed in Sheraton Hangzhou. Decoration,food ,and everything is perfect and I can sense that I’m very welcomed. Well on the other hand, the parking is a slightly bit far away from the hotel but it still can be acceptable.

직원도 착하고 시설도 좋고 편안한 휴가였습니다

I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.

周围环境很不错，早上起来用过早餐在湿地周围散个步

Very nice trip and excellent service

不错 餐食美味 前台热情

杭州西溪喜來登度假大酒店鄰近西溪國家濕地公園, 如果要去這遊玩就方便，因為走路可到, 酒店位於園林中, 最高五層樓, 是度假的好地方，房間大床房床也十分大，每間房獨立向園林, 而我和朋友在聖誕節入住, 早餐也在酒店，在這裡度過了難忘聖誕節。由於比較效區，所以兩晚入住後也沒有離開，而玩了一天西溪國家濕地公園。

The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.

I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.

I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.

had good time for family reunion.

Very clean. The staff are informative and friendly. Good experience.

Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...

Very nice hotel, good location, friend staff, good room condition

The hotel is very large and beautiful. The breakfast buffet is quite delicious and they even provided dragonfruit!

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

Good

Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!

wonderful staff

Don’t like the layout of the open bathroom. Otherwise everything looks good.

Hotel very pleasant to stay in, but away from shops and eating places. However Xixi Wetlands Park was a worthwhile reason to stay in Sheraton.