Conrad Punta de Mita

Las instalaciones

Un poco caro, del nivel del Four Seasons. Te toman el tipo de cambio castigando al peso.

El servicio y la atención

Tienen que trabajar en la comida

Extrem freundliche Mitarbeiter, sehr aufmerksamer Service, tolle Gastronomie, großartige Betten und helle, große Zimmer. Gutes Gym

El desayuno es excelente y donde lo sirven está muy bien.

El costo de la comida es excesivo.

la comida muy mala y nos hizo daÑo tuvimos que salir de el hotel para poder comer algo bueno

Vistas mar

Q no estaban abiertos todos los restaurantes.

LIMPIEZA Y AMABILIDAD

PRECIOS

Clean , rooms were wonderful and spacious. Access to the beach is easy and you can walk at least 4 miles safely along it. Easy to get into town by hotel transport

Really hard to come up with something we didn’t like.

Nos salimos a las 11 de la noche con nuestra bebé de otro hotel que estuvo horrible y en CONRAD nos recibieron ESPECTACULAR. Fue una GRAN experiencia, la comida es deliciosa y el personal de TODO el hotel es un 10! Vale toda la pena del mundo, la playa, las instalaciones, las habitaciones... 100% recomendado para ir en familia

Que no fue nuestra primer opción! Perdimos 3 días en el otro hotel horrible, nos faltaron más días con ustedes pero ya regresaremos!

I loved the staff everyone so attentive and gave their best to give you an exceptional stay.

I did not like the prices of the restaurant and the price of the beverages , since it is a resort far from local restaurants in reality you dont have option , you will always need to be ready to pay 30-40 dollars per beverage and 75-100 dollars per meal per person , so in this case it is expensive , just in 3 days of food and beverages I paid around 2.2k dollars.

The property is beautiful in every way. From the grand, elegant lobby to the beautifully manicured landscaping and pool areas, the property was very welcoming. We rented the beachside room in Casa 7 and were impressed by the size and elegance. Our room included a butler, daily buffet breakfast, daily evening snacks and bar, and complimentary airport transfer. The staff was very friendly and the quality of service was top notch at all the restaurants. The sunsets and ocean waves were mesmerizing!

We visited during the busy Festive Season between Christmas and New Years Day- which, we knew to expect the property to be busy with families- what we encountered was the busiest family resort we have ever seen. Starting with the good- the staff are very friendly and the property is new and beautiful for the most part and the Spa is stunning- incredible outdoor space to relax and enjoy a quiet sanctuary. The food quality was very good - with Arbol having delicious pasta’s and Mesquite offering amazing fresh fish and roasted Chicken. The hotel only has one restaurant for breakfast- Arbol- which during Festive week is expanded into the lobby- and the team does an amazing job getting everyone fed as quickly as possible- and the property gave Gold Hilton honors members complimentary upgrades from Continental breakfast to full buffet/ which was a very nice touch!! Shout out to Christina at Arbol for Breakfast- she is amazing and very friendly!! Some Areas of Improvement we feel are needed- lounge Chair access- seriously the biggest challenge was getting a lounge chair- the property is fully aware how busy this week was going to be with 3-5 people staying in most rooms- yet they did nothing to increase lounger availability- and I never saw any staff monitoring the vacant chairs as they advised at check in (vacant chairs for more than 45 minutes are supposed to be cleared and given to other guests)- in order to get a lounger chair we had to get up and secure our chairs at 7am!!! And we were usually getting the last chairs- seriously- 7am - it was still dark outside- but if you didn’t play the game then you don’t get a lounge chair!!! We always returned to our chairs after breakfast and never left them empty but I saw chairs sit empty for 3-4 hours- and no one did anything.. The television system could be improved- only basic cable is offered- no streaming services or comcast- which is fairly basic these days! Location/Beach- the property is a bit isolated- and beach is a bit dirty/ hotel would benefit from cleaning up the beach.. St Regis/Four Seasons location is much nicer and much closer to town for additional shopping and restaurant options. Festive Season specific observations and suggestions: we expected families and children- we did not expect hundreds and hundreds of children- our first night dinner at Arbol and experienced screaming children for our entire meal- when I looked around I realized we were the only table without children in the entire restaurant-this is great resort and great time of year to visit for families- not suggested for couples looking for a quiet luxury getaway- If you do visit during Festive season without children I would suggest spending a day or two at the spa- their outdoor relaxation area is stunning with a beautiful pool/ jacuzzi and cold plunge and many lounge and sitting areas to enjoy a peaceful days - access comes with a 50min or longer spa service or you can purchase a day pass (ask for a product special- instead of paying $100USD for a pass you can buy a face cream or sunblock for less and get access). The hotels Adults only pool is very nice and has a great swim up bar/ but getting a lounge chair is difficult- set an alarm and get down to the pool by 630am to secure a chair- which I know is ridiculous but the realty of this resort. Overall, I felt this was a good point redemption property, and an amazing resort for families with children- but would caution any solo travelers or couples looking for a peaceful luxury experience especially during Festive Season.

Our Beam photography session at the Conrad was a wonderful experience! Wendy, our photographer, with whom we were very comfortable, was so talented & professional. The photos turned out so beautifully and captured the spirit of our family so well!

My husband and I are about to stay at the Conrad Punta Mita in a couple of days and so far I am very disappointed in their customer service. I have been trying to make reservations for my husband's birthday and after numerous emails and calls by me starting from over 3 weeks ago, I have heard nothing. Finally got a hold of someone today and none of my requests or reservations have been made. Makes me very worried about our upcoming stay.

The whole resort was amazing! We booked family photos with Wendy and they came out amazing! She was very patient with our kids aged 2-11 and managed to get some great pictures of everyone!

We thoroughly enjoyed our visit at the Conrad Punta De Mita. The grounds are meticulously cared for, and every detail was thought of. Our room was absolutely beautiful, and even though ocean view was sold out, our garden view was stunning and even had a baby view of the ocean we weren’t expecting. The breakfast on site was absolutely delicious as was all of our dinners that we had. If you’re looking for a special evening, I particularly recommend Codex. It was a five star experience. The beach out front is absolutely beautiful and when we went, the waves were perfect for our kids to play around in, but still feel safe. We went over Christmas so it was at 100% capacity, but it didn’t feel overly crowded or like you were in a cattle call when you went places. You just had to be a little more diligent about finding a lawn chair. We had so much fun and we will definitely be back again.

The stay at Conrad Punta de Mita was a study in contrasts. While the culinary offerings and specific service stars (especially in the spa and at the pools) were luxury-class, the experience was frequently undermined by a rigid, "corporate" culture. We encountered a frustrating "bias to say no" regarding basic requests, coupled with significant administrative disorganization regarding credits and bookings. The Highlights: Service & Amenities The Spa (Standout Experience) Treatment Quality: Both the Marakame and Deep Tissue massages were excellent. We both had Luz, who is a phenomenal therapist. Atmosphere: The outdoor hut for the Marakame treatment provided a gorgeous, serene setting. Note for Improvement: The soundscape/music in the outdoor area needs to be better managed; the relaxation was occasionally broken by the sound of kids yelling nearby. More white noise, a water feature or higher music volume may help. Dining & Poolside Service Exceptional Staff: High praise for Martin (Codex), Alec/Alex (Family Pool), and Luis (Infinity Pool). The beach bartender was wonderful (can't recall his name!) and went out of his way to accommodate the kids' smoothie requests. Value for Families: The "Kids 12 & Under Eat Free" policy is excellent and more generous than other properties that often end that around 10. Food Quality: We ate at every restaurant on property, we found all the food to be of high quality. They also did a nice job accomodating our son on the adult menu. I get for those that are maybe used to staying at Hiltons the pricing seemed steep, for us compared to other luxury Mexican resorts they seemed in line to us - a bit cheaper honestly. We were also impressed w/ their wine offerings in terms of quality Mexican wines - far better for example than what Las Ventanas offers. The Lowlights: Administrative & Cultural Friction - A "Culture of No" & Lack of Flexibility There was a palpable bias toward being unaccommodating. Examples included: Late Check-out: A flat refusal to accommodate a later departure. I had to push back a bit as the request was only for an hour accommodation – I was then told they would make an “exception” (it’s either possible or it’s not) it wasn’t a policy exception as the policy is to extend check out due to my HH Gold status and Hilton for Luxury booking. Technology: No ability to stream to TVs (Screencast, Apple TV, etc.), which is unexpected for a modern, new resort. We were eventually told Apple TVs were available but all were taken. My guess is the suites are priortizied, but this is a basic amentity guests expect – to stream or to be able to rent movies even. Cabana Food & Beverage Credit: There was a convo at check out over our F&B credit. Staff refused to take our word for the credit we knew we had (waiter who booked it told us it was $200 for the adult pool) but was dismissed and told nope its $100, creating an unnecessary "guilty until proven innocent" atmosphere. Administrative Disorganization Booking Errors: We arrived to find the cabana we had signed the day before for hadn't actually been booked in the system. The "Paperwork" Check-in: The 8-page, desk-bound check-in felt more like a US corporate office than a luxury Mexican resort. This process was timely and very inconsistent with luxury Mexican resorts we have stayed at before. Sadly, it ended up being a foreshadow for the corporate feel of any admin issue. Logistics & Room Issues Dangerous Arrival: The $300+ transport was genuinely scary, with the driver exceeding 80 MPH on a narrow and bumpt road and passing into oncoming traffic. First time we have EVER had to tell a driver to please slow down as I felt really unsafe w/ our son in the car. HVAC Failure: The room was freezing with no heating element available so you couldn’t use the thermostat to warm the room up. We turned the temp up 6 degrees, returned 5 hours later to the same 66 degrees. We didn’t know that was the issue and nor did the staff – they first sent someone who replaced the thermostat and then again sent maintenance who was in the room for over an hour. We were forced to turn the AC off entirely to reach a manageable temp. Not something you should have to spend hours on during vacation. You couldn’t open the patio door either because condensation would wet everything in the room, making the floors unsafe to even walk on (plus they would become filthy) Housekeeping: Stained cushions on the pull-out bed were ignored by housekeeping. They have Byredo products (a favorite of mine), but then saw there was no body wash – the soap available for three people was a round small soap typically used for hand washing or face wash, it was never replaced during the stay either.

The resort is in a great location,and has a nice layout with not everything too spread out. The room was great,and the beds were very comfortable. The staff were generally very nice, and helpful. Having 3 pools and one with a slide is a real bonus don’t see that often. The food is pretty good for the most part expect for the buffet dinners which are more overpriced then the regular restaurants and the food quality is lower there. Our favorite experience on the resort was the turtle release,it’s a nice experience and would recommend that. Even though our stay was great there were a few things that could be improved. One pool chairs often if you went to pool in the afternoon it would be very hard to find chairs and most people claim them by leaving the stuff on them. Also there’s no real quiet chair areas minus the few chairs behind the infinity pool. The room service is inconsistent, and sometimes wouldn’t even be cleaned out 4pm. The WiFi is slow and does go in and out which is annoying. Also there’s no chrome cast on the tv which would be a nice feature,better than watching something on your phone. In addition there are lots of kids and they can sometimes be running around so be aware of that.Overall we did enjoy our stay, and would still recommend even though there were a few things that could be improved.

Just stayed at the resort for 5 days. We had a great time and the staff is very friendly. We did have initial hiccup at check in, and at times it felt like the service was slow. Given the high season, it was somewhat expected. The food at the restaurants need more flavor. The overall service was good except during the diner at the restaurant Mezquite. Overall property is nice, the rooms are very spacious. The balcony is huge with very comfortable furniture. It was nice listening to the ocean waves from it.

Wonderful service, top notch food. Very accommodating for vegetarians, spacious rooms, great amenities, and a great game room. The food at Codex is an experience and worth the visit! One thing to definitely do is have a photo session taken with Wendy at Beam! She is so great with kids, takes photos in the moment, and captures the essence of our spirit. It’s a must!

Muy buen hotel desde este punto de vista

El hotel NO tiene suficiente cantidad o espacio en restoranes. En vez de disfrutar de las instalaciones hay que estar preocupado de reservar mesa. En dos oportunidades tuve que salir a comer a Punta Mita. Incluso al desayuno había que hacer fila, y no cortas. Los que esperábamos llenábamos el salón de entrada. Mal!!!

We travelled with our two older kids to the Conrad just before Xmas 2025. Expected good quality and service especially after reading reviews but we were quite blown away. There was literally no slip up on service. From room cleaning to the 5 restaurants we ate in including bars and room service, everyone knows your name, everyone smiles. Anything is possible. Food quality end to end perfect. Even by the pools. Never felt busy as there are a lot of dispersed areas to congregate. Used the concierge a lot. Usually by text. Responsive and efficient. Finally the golf nearby is beautiful. A little overpriced but very well maintained and the on-course tacos were excellent. So what is the 1% disappointment. The beautiful pools are head-shakingly freezing. They are gorgeous and empty except for some small kids and a few hardy parents. Weird and likely has some logical explanation. Bit disappointing though. Well done to the whole Conrad team!!

Beautiful beach, large bedroom with large terrace and great ocean view, perfect weather in December, pools and gardens are very nice. Overall excellent choice.

The breakfast buffet is horrendous, avoid it. Restaurants food is decent but prices are extremely high.

Juan Carlos was so nice ! He did with us a water polo game and it was so funny and a great experience. All the team is amazing.

We loved our stay at the Conrad, the resort, the pools, the beach, the food, and the activities were fun with Juan Carlos. I even one a prize for the game

La playa! la ubicación del hotel en cuanto a la playa está increíble. Que la infraestructura es bajita, no mayor a 4- 5 pisos. Muy bien diseñado, muchas albercas, no se siente saturado nunca.

Los alimentos me parecieron muy caros. Y que solicité poder hacer la entrada antes, entre 11am y 12pm, y ni siquiera me contestaron. Obviamente no nos entregaron la habitación hasta despues de la hora estandar.

As a long-time Hilton loyalist, I was really excited to book this property. The only hesitation I had came from a few reviews mentioning the food quality — but honestly, the food ended up being one of the best parts of our entire stay. Yes, the dining is expensive, but it’s a resort, and the quality was truly top-notch. We traveled with our two kids (10 and 7) and my brother and sister-in-law, who have a 3.5-year-old, and the whole crew had an amazing time. The kids basically lived at the pool and went down the slide at least a thousand times. We loved starting our mornings swimming in the ocean and then transitioning to the pool in the afternoons. Every staff member we interacted with treated us incredibly well. One of the highlights was getting to release baby turtles with the kids — a dream come true and something we’ll never forget. The rooms were spectacular. Breakfast was excellent. Lunch at Paleta by the pool every day was consistently delicious. We tried all the restaurants for dinner, and Codex and the Italian restaurant were the clear standouts. The Japanese buffet offered during our stay was also surprisingly great. Another huge plus for families: kids eat free, which is such a thoughtful benefit and makes the property even more appealing for those traveling with little ones. Overall, we truly cannot say enough good things about this resort. It exceeded every expectation, and we hope to spend another holiday here with our family in the future.

My husband, our six-year-old daughter, and I stayed at the Conrad Hilton for a week after Thanksgiving and had an incredible experience. Booking through Costco Travel was seamless, and the service from the moment we arrived was exceptional. Gabriella at the front desk was especially kind and helpful. Our daughter loved the kids club, and we were impressed with all the activities especially the fantastic pizza-making class with their chef which was free! The staff was warm, the resort was beautiful, and we left wishing we had booked even more. An amazing stay overall, and we would happily return every year.

Our stay at Conrad Punta De Mita was exceptional; the property is stunning, service is top-notch from the front desk to housekeeping. The concierge service was fabulous and a special note of appreciation to Angelica who went above and beyond to make us feel welcome. The rooms are beautiful - we had a wonderful ocean front suite - and very comfortable. The restaurants are great - especially Mezquite and Codex - and the breakfast was extensive. The pool staff were so nice and everyone greeted us with a smile and addressed us by name. Even though the resort is quite large, and it was at 90% capacity when we were there, it is so spread out that it didn't feel crowded - except perhaps at breakfast. This is a perfect escape for families or couples (there is an adult only pool) seeking relaxation in a gorgeous, easy-to-navigate resort setting. We will return.

My family and I just returned from a truly lovely 5-night stay at the Conrad Punta de Mita over the Thanksgiving holiday, and it was exceptional from start to finish. This resort is a stunning, peaceful paradise, and the staff made the experience truly unforgettable. The check-in and check-out process was seamless and quick, setting the tone for a relaxing trip. The grounds are absolutely stunning—beautifully maintained and a pleasure to walk through every day. The service was impeccable across the board, but a few individuals deserve special recognition: Codex Restaurant: Jesus and Bernardo were incredible! They were attentive, warm, and made our dining experiences memorable. Adults Pool: Brenda and Juancarlos were fantastic—always attentive, friendly, and ensured we were comfortable throughout the day. We felt so well taken care of by everyone. We are already looking forward to planning our return trip. We will be back!

This was our second stay at the Conrad Punta Mita but the first stay with our two toddlers ages 3 1/2 years old and 5 years old. We had an amazing time over Thanksgiving break. The Conrad exceeded our expectations with the family friendly and awesome entertainment for the children. I had no idea that kid’s eat for free. The water slide was a hit for my toddlers and I loved that there was a staff member making sure the kids got on and off the slide safely. The game room was a huge bonus, ping pong, video games, shuffle board, pool, air hockey and more. My children also were able to release sea turtles to the ocean, pets hawks and participate in movie night while we finished up dinner. We had two adjoining hotel rooms as we were not sure where our children would sleep but the king room with the pull out be was the win as both kids loved the pull out bed (it’s much nicer than a typical pull out bed.) We had plenty of space, especially with 2 rooms. The staff was friendly and accommodating, 5 star service. A special shout out to Juan from the kid pool area and Julio the concierge, our vacation wouldn’t be the same without them. We also scheduled a family photo session with Beam photography. Wendy, the photographer is incredible. Our children were being extremely difficult, however, Wendy’s professionalism, patience, determination and artistic vision created the most beautiful family photos. She is a gifted photographer and I highly recommend her work! I also participated in private pickleball lessons. My instructors Danny and Johnny were so fun, knowledgeable and professional. It was a blast playing with them. The downside of my review is the transportation company hired to take guests to and from the airport to the resort, they are awful. Our trip from the airport the person tried to have us sign a separate agreement to charge us $80 to stop to get our toddlers water and the person on the way back didn’t want to take the toll road, when they knew there was construction traffic on the regular road and we almost missed our flight. We paid over $350 and were happy to do so for a hassle free pick up and drop off, but this is not acceptable. The rest of our stay was fantastic.

Beautiful resort, amazing food/restaurants, and exemplary customer service. I cannot speak highly enough! The rooms/accommodations were clean. Wonderful location.

Our stay at the Conrad Punta Mita was truly exceptional. From the moment we arrived, every detail felt beautifully taken care of. The staff were warm, friendly, and consistently attentive, making the resort feel both luxurious and welcoming. The highlights were endless, but our photography session with Wendy was unforgettable. She brought out the very best in our family and created some of our favorite vacation memories. We also loved our dinner at Codex, an incredible culinary experience we’re still talking about, especially the dessert course. It was one of the most peaceful, effortless vacations we’ve had, and we’re so grateful for the experience. We can’t wait to return.

Pleasant hotel with nice rooms and good food. Typically overpriced restaurant prices but whatever. Beach is great and close. But one star off for their seating. If you don’t get out at 7am and stick some bag on a chair for maybe using it at 2pm you don’t get a lounge chair. It is a really negative thing to allow and really takes the experience down a couple of notches. They should firmly have a no reserving lounges policy and clear people’s stuff off every half hour or so.

Conrad Punta de mita is first class in every way.. from front desk to bell staff to pool service to restaurants. Too many people to name. We work in hospitality and sales and can be picky when we travel! This resort is one of our top 2 destinations! If you want first class everything we suggest you go to Conrad Punta de mita! We took the cooking and cocktail making classes… enjoyed the pools and pool services! Everything about Conrad is superb!

I stayed at the Conrad while vacationing with three of my best girlfriends. It was a wonderful stay, and I can't say enough about the hospitality, the grounds, and the entire experience. We enjoyed our time by the pools and spa, plus the food was incredible. We felt safe and cared for by all. Marianna was extraordinary. She went above and beyond, ensuring we had everything we needed, and by the time we left, we felt like family. She, along with the rest of the staff, is exceptional, and you are lucky to have them! We will be visiting again for sure.

La tranquilidad

No aplica

Es todo muy lindo y cuidado! el hotel es lindisimo con instalaciones increíbles que están súper bien cuidadas al igual que las habitataciones. Destaco la calidez y amabilidad de todo el personal, son realmente muy atentos todos en cada una de sus áreas. También destaco el equipo de house keeping porque la limpieza de las habitaciones y el cuidado de la sábanas / toallas es realmente impecable. Último pero no menos importante, la playa donde se ubica es muy linda, con mucho verde a los alrededores y una puesta de sol lindisima.

El único comentario para mejorar es la parte gastronómica. El complejo tiene 4 restaurantes con precios muy caros en relación a la calidad , sobretodo si lo comparo con la gastronomía mexicana en general que tiene muy buen nivel ( a excepción de Codex). Creo que si tuvieran precios más razonables , eso hubiera llamado la atención y de lo contrario mejorado la experiencia. Todo el personal de servicio es estupendo!

My husband and I spent a week at the CONRAD Punta De Mita. We were both very impressed with the staff and service. Everyone at this property exemplifies first class excellence! It is located about an hour away from the Puerto Vallarta airport. We did take an uber to the resort and found it very easy to do so. You will need to depart the airport and turn left and walk over the pedestrian bridge to catch an uber away from the airport. It will save you $150.00. Once at the property we found it easy to uber everywhere. We participated in the cooking and drink making classes and loved them all. The breakfast chef teaches the empanada class and she is amazing! You will learn alot if you attend one of these cooking classes. The drink making classes were fun also...The bartenders are very knowledgeable and we enjoyed the drink classes. Every staff member at the pool was amazing! The entire staff and I am sorry I do not remember the names. We were very impresses with their attentiveness and excellent customer service. The beach area is not a pristine sandy beach. Just be advised. The sand is dirty! The waves are great for body surfing! This isn't necessarily a swimming beach! We spent most of our time in the beautiful pools. It is important to note this as most want to swim in the ocean. You will need to be very careful! Overall we loved the CONRAD! The service is the most impressive and the food and drinks are amazing!

My wife and I had a great October stay at the Conrad PM. The staff were extremely attentive and gracious. We were really blown away by the staff and how they were so pleasant and always trying to make sure everything is perfect. It seemed pretty quiet when we were there, not dead, but not crowded. It’s also nice and spread out so even if it were busy I don’t think it would be bothersome. I like that it’s a family resort but doesn’t feel like everything is geared toward families and kids and there aren’t a ton of kids everywhere. The breakfast buffet was amazing. We had a room in the main building and it was lovely and had a nice balcony.

The staff was incredible, they made our anniversary trip so special. We loved the dinner at Mesquite and the private dinner at Codex. Breakfast buffet was amazing. And the massage at the spa was perfection. The people there took really good care of us, you can tell they are happy working there.

Nice property but a lot of nickel and diming. The hotel rate is cheap and you can pay 1000’s on food and Bev and excursions per day which I have no issue but ask for a late checkout after 1:00 and they still want you to pay another $80. Not a big amount but just enough to rub you the wrong way for no reason when the hotel is empty. The St Regis and Four Seasons while much more expensive doesn’t do this and are much more welcoming. That being said the service and people at the pool and beach are terrific.

We just had our wedding at Conrad Punta Mita and it was absolutely incredible! The whole experience was 10/10. Heriberto, Wendy, and the whole weddings team went above and beyond to make everything so special. They worked seamlessly with our wedding planner and her team (Eve Chavez from Eventives - highly recommended) and all the vendors, and took extra special care of us and our group the whole time we were there. Every single person who works at this hotel gives 5 star ++ service. All 100 guests had an absolutely wonderful time and raved about the resort for the whole trip. I would recommend anyone have their wedding there - not only was the team so amazing to work with, but the resort itself is breathtakingly beautiful and all our wedding events came together perfectly. The food at every event was also fantastic, and drink service was impeccable. We would also highly recommend just visiting for vacation because of the amazing service from everyone on property and how great the facilities are. We will remember this forever as one of the greatest times of our lives!

The wedding planning party at Conrad was extremely accommodating for my wife and I over our 3 day wedding weekend. Whenever there were issues that required smoothing out or communicating between ourselves and the hotel, the wedding planning party was available to help coordinate our needs and rectify any issues without delay! We worked with Wendy and Heriberto who were very accommodating for all our needs and were extremely warm and friendly throughout the process. A big thank you to them as without them and the constant communication we had with them leading up to and during the wedding, our special day could not have happened! Overall, the price at Conrad is quite expensive, but as the adage goes, you get what you pay for — and we certainly feel that we got what we paid for and all of our guests had a fantastic time. We had numerous friends and family tell us it was the best wedding that they've attended; coming from a family of asian descent, these comments are usually never given freely and unprovoked unless they are honest =)

Made the reservation for a weekday Fabio made our experience worthwhile everywhere we went, he was there. I would recommend him for employee of the month. He’s a fabulous individual great personality. Appreciate his super attention to customer service.

Amazing views and staff this place is top notch! From the first margarita at check in to the massages on the beach! Highly recommend a casita with the ocean front!

Property is absolutely beautiful! Staff is amazing and their attention to detail is top notch. Would recommend this hotel to couples , families, solo , all are welcome! We will be back!!

This was our third time staying at Conrad Punta Mita, and it was extra special since we got engaged here years ago and came back to celebrate our third wedding anniversary. This place means a lot to us, and we always end up leaving with even more good memories. Hugo at the front desk was wonderful. He recognized our Diamond status and upgraded us to a beachfront room where we could hear the waves. The room was super comfortable, with great air conditioning, and just steps from the ocean. The only downside was the occasional tiny crab wandering in, but it is hard to complain when you are that close to the beach. The food here is always a highlight. The Diamond continental breakfast was great. Arbol turns into an Italian restaurant in the evenings. A huge shoutout to Eduardo at Mesquite. He truly made our trip. My husband mentioned he loved the mahi mahi last time, and Eduardo talked to the kitchen to make sure they saved some for later in the week. He remembered our preferences, checked in every time we came by, and made us feel very welcome. Joel, the manager, also stopped by to make sure everything was perfect. The team there is wonderful. The beach and pool team, Leonardo, Alberto, and Raul, deserve special mention too. They were always there with drinks and food before we even realized we wanted them. Try the mango colada, it is so good, and the al pastor pizza was delicious. We finally got to try Codex this trip, and it completely lived up to the hype. The Lobster Meloso and Sol de Mexico were outstanding. Chef Jose Maria even came to our table to chat about food and travel, which was such a nice touch. We also really appreciated Saul and Vidal, who were both so friendly and attentive throughout our stay. Whether it was helping with small details or just greeting us with genuine warmth, they made us feel right at home. It is clear that everyone here takes pride in creating a wonderful guest experience. We were a little sad that some of our favorite people from past visits, like Ana and Rafael, are no longer there, but the current staff continues to be amazing. Three visits in, and we are already talking about the next one. This resort has that special mix of beauty, comfort, and people who genuinely care. We cannot wait to come back!

La atención super personalizado muy atentos demasiado

Los precios están equilibrados pero se notan algo excesivos, en hoteles 5 diamantes y resorts más grandes con más actividades, restaurantes, opciones de comida no es ni la mitad de lo que pagas en algunos lugares, entiendo perfectamente de donde vienen los precios pero es un sabor amargo

Wonderful property matched with great service. The beach had a black flag throughout due to weather conditions but that didn’t hamper our vacation. The restaurants at the property were great albeit pricey. We were able to get a car and go to Sayulita which is a fun spot filled with beachside restaurants, bars, party places and quirky stores.

Nada. Es un establecimiento frío no tiene angel

Niegan la factura de venta.

Beautiful ocean views. Great for family travel. Staff all around was attentive to our needs. Restaurants did not disappoint and we look forward to visit soon

Daniela Rodriguez and the hospitality squad were AMAZING, top notch and made this beautiful resort with amazing 5 star restaurants even more heavenly! We had cars arranged for us, reservations around the area, we had recommendations given to us and even had medical care arranged for our child’s ear infection! We experienced some of the world’s greatest chefs on the premises for special dinners and felt like royalty all week! The hotel was beautiful and we were very happy with our stay! I’m quite certain this trip was something only the very lucky get to experience!! Thank you Conrad Punta Mita!

This was a top 5 experience for us, and we stay at a lot of luxury resorts. Daniela, who helped us daily, was incredible! I would stay here over and over again just for the amazing customer service experience we had

LOCATION: this resort is a 45-minute drive from PVR airport, and sits inside a guarded enclosure that includes several resorts and a golf course. ATMOSPHERE: the entire resort just felt so open and inviting; from the main lounge area, to the THREE pools, to the open outdoor restaurants. If you step just outside of the resort, you will find yourself in a beautiful rainforest. ROOMS: the rooms are clean and modern, with air conditioning and lounge beds on the patios. The walls/floors were thick; I barely heard the people in adjacent rooms or walking in rooms above us. AMENITIES: Three pools (one with a slide, one with an infinity edge overlooking the ocean, and an adults-only option). Game room (pool tables, shuffleboard, foosball, and video games). Tennis and basketball courts. A play room for little kids. A full gym (cardio, weights, machines). Bikes for rent (ride past the golf course and all of the other resorts).

Nos ofrecieron un cóctel de bienvenida que nunca llego y nos quedamos viendo como a unos extranjeros si se los dieron. La cama del cuarto olía a humedad el primer día, después lo arreglaron y no hubo problema. En general la experiencia fue muy buena y el hotel es muy recomendable.

Exce

The location & staff had excellent services. Room was very equipped and air conditioning is excellent.

This was our first time visiting the Conrad and eating at Arbol! The food was absolutely phenomenal and the service was top notch! Fabio, Harold and Caesar made our night so special, as we were celebrating our 20th anniversary. We would eat here again in an instant!

We had a great time here. Would highly recommend temezcal ceremony with Luis and Arbol restaurant with Folio/Abram. Codex was also good but I liked Arbol better. Both restaurants celebrated our anniversary with a treat and Arbol made us a photo. I am disabled and they were very accommodating. Even picking me up and taking me to each destination on the compound in a golf cart.

TODO MUY TRANQUILO HOTEL MUY LIMPIO

Attention to detail and ocean bliss

Had a spectacular photography experience with Wendy. She has a really great eye for detail and also was great with our little one to get the best photos for us.

Just got back from a 5 night stay at the Conrad. This was our 3rd stay at this property and definitely will not be our last. We booked this trip through Hilton Honors, knowing that we were rolling the dice with weather as it is the rainy season. My spouse is a Hilton Diamond member, and upon arrival we asked if there was a possible upgrade based on our Hilton status and the low occupancy rate at the hotel. Ana at the front desk was very gracious and after conferring with her manager she was able to get us into an amazing corner suite. The room was gorgeous and we were extremely happy with it—until the AC went out on the first night. The hotel staff was INCREDIBLE. After confirming that the AC was indeed broken they gave us the room next door to ours to sleep in, and had engineering work on the AC through the night and into the morning. This was amazing bc we didn’t have to repack and move, so very cool and accommodating of them to do as it would have been pretty inconvenient to pack and move at 10:30pm. The night management team was absolutely incredible and so gracious, they followed up through the week, really went above and beyond and despite the AC going out a couple more times we truly never felt inconvenienced because of how wonderful the staff was and how quickly every issue was addressed. I want to mention the pool and restaurant staff, as they were all amazing. We were SO impressed with all the food and with the service, but would like to particularly mention Gabriel the pool manager, Abel and Jeovani at Paleta, Hector at the Aura bar, and Joel and Andres at Mezquite. All of them made our stay extra special with their service and hospitality, this resort really does their food and beverage right. I’d also like to mention Hugo the chef at Paleta. We went fishing and caught a large mahi mahi and Hugo prepared it for us 3 ways. Was such a special experience. The food at this resort is legitimately fantastic, highly recommend all the restaurants but Paleta fish tacos for lunch and Mezquite dinner both top notch. We absolutely love the Conrad Punta de Mita and will be back as soon as we possibly can! Thank you SO MUCH to the entire team at the Conrad, we miss you already! Hope to see everyone there again soon, and Hilton should be proud of the way this property is run. Having stayed many times at St Regis Punta Mita and a couple times at the Four Seasons I can honestly say that the Conrad is best food and service in the area, the whole staff truly goes above and beyond. Could not recommend this resort more!

Everything here is beautiful, however the staff is outstanding.

🌟 Conrad Punta de Mita – A Slice of Paradise Just returned from an unforgettable stay at Conrad Punta de Mita. The staff is exceptional—friendly, attentive, and always ready to help. Rooms are modern, spotless, and super comfortable. Breakfast each morning? Absolutely superb—fresh, flavorful, and beautifully presented. The resort features multiple pools that cater to both families and adults-only relaxation, and the beach is breathtaking, especially during sunset. Highly recommend for anyone seeking luxury, tranquility, and top-tier service. Will definitely be back

My wife and I went here for our mini-honeymoon and we were deeply humbled by the generosity and friendliness of the staff. At nearly every meal they helped us celebrate our new marriage and catered various restaurant options to fit our vegan diets. We especially liked the aesthetics and historic narratives of the food and drink options at Codex, which specializes in ancient Mexican cuisine. The agave tasting was also well worth it and took place in an air conditioned studio. We would like to thank Rafael, Cristian, and chef Jose Maria at Codex, Fabio, Abraham, and chef Augustino at Arbol, Karla and Gladys at Reception, and Andres and Edgar at Mesquite (which has a great location right on the beach). We would love to come back here in 2026 or 2027 and will highly recommend it

Excellent Service everywhere

Great staff

Nothing.. it was fantastic

Very nice hotel

Iover all everything was great, the food, service and cleaning…I do recoment this property

This property is beautiful. It is an hour drive from the airport and Ubers are scarce. Recommend getting a car if you plan to go off property during the stay. They do have a transportation service as well. Food was very good, and the staff is beyond helpful. Thank you for a memorable stay! Kids loved the water slide!

El hotel esta lindo,nada expectacular la habitaciones estan muy comodas eso si tienen a su favor, realmente comodas pero si tu plan es ir de luna de miel funciona, si eres una pareja con ninos pequenos tambien funciona pero el hotel es excesivamente caro en cualquiera de sus servicios, alimentos, bebidas, actividades y de haber sabido que terminaria gastando lo que gaste hubiera reservado en el Secrets Bahia Mita y hubiera estado mil veces mejor y sobre todo si llevas adolecentes o jovenes , al final pague mas aqui y se aburrieron mis hijos. siempre pago por 2 habitaciones en cualquier hotel y quisimos probar este y cambiar la dinamica un poco pero todo se termina super temprano a las 7:00pm ya no hay nadie por ningun lado y los restaurantes a las 10:00 ya cerraron. si quieres venir y estar en completo silencio y una calma al 100% este es tu lugar de los contrario hay otras opciones por el mismo precio y estan increibles. Termine pagando el day pass del secrets.

excelente el desayuno y la ubicación

Die Lage am Strand war prima

Die öffentlichen Bereiche des Hotels sind nicht klimatisiert. Bei 35° und 80 % Luftfeuchtigkeit hat uns das nicht gefallen. Ein Hinweis bei der Buchung wäre sicherlich sinnvoll.

Conrad has great service and food is great . The rooms are nice , I had a suite that was beautiful. Too hot to go in July , I would recommend another month . Getting to off site dinners was tough . Ubers are a bit unreliable and transport thru the hotel is expensive. Hotel needs some entertainment, it’s very quiet , more of a rest and relaxation hotel . Overall very good . Daniela and staff were wonderful.

We stayed as a family of five in a two-bedroom ocean view suite with a kitchen. Our room package included the full breakfast buffet, a butler, airport transfers, nightly snacks delivered to the room (usually chips with salsa or guacamole), daily replenished fridge beverages, and access to the hydrotherapy circuit and sauna. Kids under 12 also eat free with each paying adult at the restaurants, which was a nice perk. The suite itself was spacious with a gorgeous view, and the location is stunning—an infinity pool overlooking the ocean, a beautiful beach framed by mountains on both sides, and waves that were fun but manageable. The kids enjoyed the kids’ club and small water slide, and we had a great spa treatment during our stay. That said, it didn’t quite feel like the value matched the price. A few things could be improved: • The master bedroom door was off its hinges when we arrived. We told our butler twice, but it was never fixed. • Only one restaurant (Paleta) was open during the day, so the menu became repetitive. Even with the in-room kitchen, there’s no market nearby or grocery delivery service, which would have been very helpful. • Restaurant service timing was inconsistent—sometimes quick, other times extremely slow and out of order. • It took 3–4 days to get our in-room beverage requests correct. Access to free drinking water around the resort is limited—you either buy bottled water or go without. Refill stations would make a big difference. • Only one dinner spot (Mesquite) felt like a comfortable option for dining with kids. The other main restaurant, Arbol, had switched to an Italian menu during our stay, but the wait times were excessive and the food itself was underwhelming. • We tried the s’mores on the beach, but at over $150, they were disappointing. The crackers had a plantain flavor and the marshmallows weren’t great. • The pools were not well maintained during our stay—we saw visible algae and bugs (water boatmen). While staff did clean after we reported it, it didn’t last and the water quickly became cloudy again. While the scenery is undeniably gorgeous, the lack of dining variety, inconsistent service, and limited activities made the stay feel a bit boring at times—especially for the price point.

It was a lovely property with nothing within walking distance except run down hotels. The property itself is secure and safe and we liked the staff a great deal. Food options were very limited and expensive

Best part of the trip was Daniela, our personal concierge. She made everything so easy and accessible. We were celebrating my birthday and I never felt as special when traveling over my birthday (which is most years) as I did here. The entire staff didn't disappoint. What a lovely, unique experience!

Wonderful experience!

Could not have asked for a better stay! The warm greeting goes beyond your first steps into the beautiful hotel - it lasts throughout your entire stay with the kind, attentive, and eager to help staff throughout the entire hotel. A special and heartfelt thank you and shout out especially to Fabio and Chef Armando at the restaurant Arbol who were so incredibly generous and attentive, both through the quality of the food and service. Couldn’t speak higher of them!

Loved it

This resort has good and bad, but the bad outweighed the good for me. The good: the beach is idyllic. The ocean is beautiful, warm and swim-friendly. The wait staff at the beach are friendly and gracious. We loved Leonardo, who took exceptional care of our family. He was so friendly and attentive, bringing a 5 star vibe. The hotel has three spacious heated pools and a small water slide (mostly good for children under 10). Also, they have a game room which was unique and allowed our kids some variety and a space that was theirs. The bad: the service at the rest of the hotel is spotty. Our room was not cleaned two different days, and another evening they took our used towels and did not replace them. We had two very unpleasant interactions with Claudia at the breakfast buffet. She was unnecessarily confrontational and aggressive when speaking with us, and the second time we were seated in her section, she neglected our table. The rooms have nice decor and the balconies are huge. We kept our AC between 20.5 and 21.5 and we would alternate between freezing and overheating; this woke us up several times each night so we didn’t get as much R&R as we had hoped for. Also, the bathrooms need updating (there was mold in our bathroom, the toilet seat was awkwardly much smaller than the toilet bowl, and the faucets splash everywhere regardless so how much or little you turn the handles). We have been a Hilton family for at least 5 years. We have had diamond status, which we loved and were looking at renewing, but this experience left me second guessing my loyalty to the Hilton brand.

Fabio and his team provided great service and we had a great family dinner.food was delicious and I definitely recommend the Conrad in Punta de mita.

We booked a two-bedroom suite. Our Concierge/Butlers William and Edgar, (on William’s day off) took great care of us, arranging transportation, texting every morning confirming our daily schedules or dinner reservations and always texting good night-Top notch service all around with daily room cleaning/turn down service, along with complimentary beverages and snacks-a nice touch. Only 2 things to note: Pool temperatures were running high while we were there, but perhaps the summer weather kept them hotter and there was no way to cool them down? It was warm bath temp and on a hot day, didn’t refresh at all. Iguanas are everywhere which are fun to spot, but they did poop along the pool’s edge so beware. I wish employees paid closer attention to the iguana poop instead of walking over it. The Conrad is a perfect family friendly hotel and spa! The beach was amazing with smooth sand and clean clear water. All the food is extremely delicious. The fish tacos are second to none. The wood oven pizzas are also solid. We can’t wait to return to the Conrad. It’s a little piece of heaven about an hour north of Puerto Vallarta!

Amazing service. Clean and great food. Quiet area and loved the beach. Everyone was very friendly and we always felt safe. I will be going back again.