Best Western Maryland

Location

It's expensive, room size not upto mark

Location and food

Things are less in room. I booking big suit but only 2 water bottle in room no toilet roll .

Water holding in wash room Bath Area and floor level difference is not comfortable.

Nothing much

The quality of the service was poor tv was not working properly and lack of food selection and beverage in the night time ..

It was clean and nice.

There should be some upliftment in breakfast menu. I felt detoriation in services and food. Hospitality was good and service wa ok too.

Good place

Its aight

Awful location, dirty overall, poor air conditioning, broken hair dryer, stale smell in bath towels, no hand towels, torn bed covers, noisy, poor customer service. I have run short of words to describe why to stay away from this hotel. Good luck with your stay if you still choose this hotel.

Location

Where do I start. We turned up for check in, only to be told there is no booking for us. Reception staff were totally clueless, luckily I had an email confirming my booking. Eventually they found our booking. Then we are allocated a room. We went upstairs to our allocated room, to our horror the key opened the door only to find another couple in the room. Shocking was an understatement. Not even an apology from the hotel, Eventually they allocated a different room. But from start to finish poor service.

Good hotel. Reasonably priced. Rooms are not so large but decent in size. It's not a luxury type stay but neat ,clean and good looking hotel. Service by staff is very satisfactory. Buffet breakfast and dinner not very wide type of spread but whatever they serve of good taste and fresh. Overall a value for money stay.

bathroom leaked

Excellent service. We have been staying here since 5 years and it’s just so perfect. Everyone is so welcoming. Pardeep is really helpful in Menu recommendations. Ravi, Madan, Pankaj, and Chef Vishal are really great in dining and kitchen department. Bablu is excellent worker in housekeeping department.

Very nice experience of 1 night stay at Hotel. The restaurant staff specially Miss Harman and Mr Ajit made our day with good service, cooperation, kind gesture made memorable hosting experience for us. We were having kids with us, they keep them engaging and meanwhile best ever service and hospitality. All other support staff was also very nice and cooperative. One of the restaurant staff (male) was from Baddi (HP) was also very supportive. Overall Enjoyed a lot. Once again special mention of Miss Harman for her kind hospitality.

I loved the experience. The services was great . The ambience was also good . I loved the food also . And i will come in this hotel again cause i liked this server harman . I loved the environment also . The restraunt staff also treated me very nicely .

Its good for stay But the Ac Is Not Working Problem And the Blanket is also used someone its dirty . But The girl simran at Front Desk Associate its too nice behave talking , Eye Contact , Its too Good Behavior ....

Nosetishfa tion

Breakfast could be better with more options and get a good pastry chef

Too much noice in neighborhood . Seal the windows properly

We stayed at this property on way to Manali as well as while returning from Manali. The rooms are clean and nicely decorated. The buffet breakfast is well spread. The food quality is good. The property is conveniently located near highway. Overall a recommended hotel while staying in Zirakpur.

Size of the room was superb

Location

Cleanliness

Clean and comfortable stay. Very good breakfast.

Location

Manager on front desk was rude.Askung for extra money for room. Very dishonest people .

Breakfast offered was of bad quality , no options, stale food was served, son became sick after having the old cakes

Staff behaviour

The hotel is ok, we stayed here for a stop over to our further journey to Dalhousie !! Location is very good as it is on main highway and around there are market and restaurant. This is more of a business hotel but also a good option for the stop overs. Room sizes is good enough for 3 guest.

Bed and breakfast is good

Staff Behaviour and service

Had an excellent stay with family. They went out of the way to help my schedule. I had to leave early to Manali and they provided me breakfast much earlier that their schedule. Rest of the stay was also up to the mark.

The jacuzzi in the room didn't work which was very frustrating.

I liked everything

Breakfast was ok. Charges for water bottle were very very high. Rs 75 + taxes.

The hotel is close to the airport and convenient location from main city. Food quality is good and decent stay for a stop over

Fascinating experience

Satisfied

the staff was hell rude

Can't describe. It met our expectations and we were satisfied with sumptuous food.

N.A.

Rooms were nice

Location for parking and hotel. Wheelchair ramp in hotel was not good.

Good ambience. Excellent Hotel staff at reception, back office, restaurant. Ms. Nidhi was in addition also helpful for our transportation to Manali. Good food. Enjoyed our stay. Looking forward to stay whilst we are back from Manali.

N. A.

strong smoke smell in non smoking rooms and staff was non cooperative

Good experience

Food is good

Cleanliness

Frequent power disconnections Frequent wifi disconnections No hot water in washroom No smart TV

Nothing at all

Location is far from the city and cleanliness is substandard.My car has scratches on the door and side mirror got side swiped by valet parking staff and nobody cared to tell.

Dirty Hotel, lousy location & management is absolutely not bothered. Cheating customers in the name of Best Western. Poor Hygiene. AC doesn’t work anywhere in the Hotel. They sell cheap and locally made Beer

This is a very nice hotel. Right on the Highway after Zirakpur flyover. The overall ambiance of the hotel is great. I booked a family suite for my family. The room had great space for all of us. All tidy and clean. The dine in expereince too was great and we enjoyed staying here. Good staff and good food makes it outstanding hotel.

The room was good size

Rooms were not cleaned enough, stains to be found, AC seems to be way to slow, hot water issue while bathing.

breakfast was just okay, not much options as per the rate charges. Property not maintained

Rooms and bathroom should be upgrade

The Hotel is in a very nice location and has good area that it can utilise. At the time of my stay in Oct 2023 my observations are: the paint in the room was chipping off and the carpet was discoloured. The bedsheets need to change after periodic intervals. The rooftop pool is nice but the gym was very rudimentary. It has a very good potential if these issues are addressed.

We went to this hotel for the first time, but the services of the hotel was pathetic. The linen was so dirty & stained, seems like they did not even changed it after the check out of the previous guest. we complained at the front desk, for which they took 15 minutes to respond and after that the so called manager came & smiled and simply ignored what we were saying. This shows that its there regular practices. However the linen was changed, but still the bed sheet was having stain of ink and was also torned. They are only using Brand name but services and staff is like a 1 Star Hotel.

Location and staff

We missed a small pool

Nice place for stay.... excellent facilities.

rooms were too cold and no heating facility available, door handle of washroom was broken. we booked non smoking room but was given smoking room. Then we shifted to non smoking room and it was too cold for comfort in that room

I needed to get in early and the staff were great in facilitating this. I needed to leave my luggage on the check out date and the staff also accommodated this with a smile. It's a Best Western Hotel so you get a certain standard and that's good to know. Happily would use this hotel again.

Nothing

I stayed with my family including my mom dad and we all were very happy with the stay. The food was really good, especially chana paneer masal and dal dhaba. The front office staff is very helpful, special mention to Ms Nidhi (FO manager) and Sandeep (FO desk) for helping us out whenever we had any issue. I would recommend this property if you are looking for a value for money hotel with comfortable stay and good food options

bad. behind a petrol pump