Platinum Hotel

It was an average stay for a 2 star hotel. But what I have a problem with is when they advertise a premium and luxurious 4 star hotel in their pics and bio. Felt like a bait and switch. The staff and reception were kind, so it’s not their fault. Just false advertising. Water leaks from under glass in shower. Aging/peeling decor. No shampoo or conditioner. No hand soap tray. I booked a queen bed, but found two single beds pushed together. Poor WiFi connection in my room. AC took hours to cool. A decent hot tub upstairs with no water. Again, things you expect at a 2 star hotel, not a 4 star as they list.

Property area Good .staff Good But old fashion hotel.need mantince .and today morning no water in whole hotel after two hour water start 8;3 to 10;30 AM.mostly bathroom. Not good condition

للاسف الفندق اصبح يفتقر لنظافه الغرف والسرير غير مريح والاغطيه وسخه والرائحه الكريهة رفم قمت باأستبدال الغرفه ونفس الشيئ

The Platinum is close (15 minutes) from the airport and located close to a busy roundabout and local shopping area. The hotel itself needs some redecoration. The rooms, the dining area are a bit dated. I thought the breakfast selection was weird, ( cheese pizzas ) but I guess some people like it. Disappointed with the gym, old equipment and no air-con. The rooftop pool is pretty cool though with great views to the city. 30 minutes from the Murtah Souk.

This is a nice hotel, conveniently located for Al Khuwair Square but not much else of interest. Check was straight forward and welcoming, the breakfast buffet good, and the roof top pool a treat. The rooms are spacious but a bit tired now. Overall, a reasonable hotel.

terrible stay very dirty not worth to stay

The linen has stain, the room was so dusty, corridor was dirty and the smell wasn’t good

* weak wiffi * breakfast bad * not work steam spa * one towel small

5 star service. Great pool and gym. Great breakfest. Great staff who was always helpful. I got everything I needed and could not ask more. Food was amazing and room amazing. Always greatfull to this hotel.

Very good property to stay in! It was safe and there are restaurants nearby! The air conditioner worked great which is a bonus! The airport is close by and the staff was friendly! I did have to ask for a towel but they responded quickly! I traveled with my friend and as two female travelers we felt very safe. The breakfast was a buffet style with good options like eggs, sausage, croissants, and donuts as well as other traditional breakfast items to the country. Overall I highly recommend this hotel to other backpackers or solo travelers as it was accommodating, a great price, and safe!

I stayed here 13-20 Feb ( with a couple of days in Sur in between to see an old friend) and really enjoyed it. Loved the rooftop space and the view from there was so good. Conveniently located for supermarket and a few restaurants. I did walk to the Avenues Mall but you take your life into your hands crossing the large roads in places and as a lone woman I constantly got beeped by taxis asking if I needed a lift. Only negatives were no towels or soap in the bathroom - luckily I had brought both with me. Probably could have asked…….however great shower and such a comfortable bed.

Comfy bed and pillow, quite room with good blackout curtains, and excellent air condition, however the room was not that clean, no hands or fave towels dirty kettle, and the front desk didn't answer my call at all, so poor service. Over all good value.

Good place to stay. Central location i

Over all good

Everything was ok except the hotel not allowing have female guests

Looks ok from the out side inside is a different story

We loved the Platinum Hotel, convenient, clean and very friendly. The Omani lady at the reception was so kind! We arrived at 5.30 am and the reception was open! We loved the rooftop swimming pool to chill out. We weren’t expecting it to be so nice!

Noise from lift is annoying you can hear it from your room and the pool is my only complaint. Otherwise I had a perfect stay. Great for relaxing around the pool looking out on Muscat city and great view of the mountains. Delicious food, gorgeous design hotels close to shopping malls and not far from the beach and excellent staff is a great reason to check in here.

Good

Friendly staff. Clean. Good location 👍

The only suggestion I would give the hotel to replace the mattresses. It’s sinking and causes lower back discomfort. Besides that over all was a good stay. Staff was friendly, but they can be a bit welcoming at the front desk. It makes a huge difference for incoming guest trying to check in.

It was in the middle of alot of restaurants. We only stayed 1 night so did not use them. It eas about 110 degrees outside and when we got to the hotel it wasn't very well air-conditioned. They didn't even turn on the airconditioning in our room so it was like an oven. There wasn't even 1 towel not even a hand towel. My husband asked for some and they didn't bring them. I had to go ask again and they brought 1 hand towel we told them we needed bath towels also for a shower. The gentleman at the counter was very nice. He helped me to download and use the app to get a taxi. The place could be very nice but it is outdated.

The property needs urgent renovation and purchase of Guest Room basic requirements like, Hand and Bath Towels, Room Sleepers, Bathroom Toiletries, Bed Linen, Etc. Condition is very poor. Room Condition is good but rest of the things are very poor. Lobby and Restaurant AC is not working in required condition. Breakfast Buffet is not at all worth.

Very good hotel

Platinum Hotels in Muscat I unfortunately paid for this hotel in advance and had a difficult time changing my reservation for an nine nights visit to Mucat at the check-in time. For three adults in a room, they added a small bed that was too small for my son and had very old, uncomfortable mattress. Additionally, the beds were noisy, the bathroom drain didn't work and we had to change room, the hallway was excessively hot, and there was a strong bleach smell. Throughout our stay, we consistently had to request additional towels as they were not provided in sufficient quantity. The key door did not work properly and we had to asked the staff to activate our key more often. The internet was tribble and I could not get connected with the wifi from this hotel. I don't recommend this hotel at all!

It was nice and comfortable,

Average,

Pretty nice hotel

It’s a very good value for money

A lovely stay ruined by a threatening and aggressive member of staff. Rupam should not be working at this hotel

The hotel staff where very accomadating especially the staff at recition Thuraya and Amer. Best part is the location of the hotel it central to all the arras in muscat, also around the hotel there is a vast range of coffe shops, restaurants, fast food takeaways. Will highly recommend.

Very good hotel

Accesible to all shops

Nice and clean spotless for the room service. The guys was excellent personality In the front desk guys good personality excellent. I give five star for everything I’m happy and thank you so much for everything

Comfortable and affordable stay in the heart of Muscat.

Staff helpfull

The staffs weren't good, I've asked for towel for 3 times and they gave it to me after 1 day

Bed was so old

Staff and service are amazing. Thank you!

Great place. Good staff and service

Good.

Overall good

Location is convenient, it’s surrounded by restaurants and shops. I got a room with a sea view but it's more of a city view with a slight glimpse of the sea. The wifi was disappointingly slow, and the bed squeaked annoyingly. The room was spacious, but floor did not seem clean. The bathroom lacked proper amenities, with only one towel provided and no hand or floor towels. Room service was prompt, but getting through to the front desk was hit or miss as they often didn't answer the phone.

The rudest and most unhelpful front desk staff I have ever come across. The breakfast absolutely disgusting. Gave me diarrhea. The manager is a helpful guy. Good location. Old beds. Good working TV channels.

Set in a busy area, has everything you need and more. The noise is a given due to the proximity of the main traffic.

Convenient location in the city centre.

I stayed in the Platinum hotel for 6 nights. The rooms are clean and the hotel is in a good condition. Staff is very friendly. Around the hotel there are many options to eat, restaurants, supermarkets etc. However just note that if you don't have a car you will have to spend a lot of money on taxis as it is quite far to get to the main touristic places.

It was a good trip to Muscat, hotel staff was really friendly and cooperative, really rate them 5 star

Unfortunately in our room aor condition system was not working properly. I and my sun have faced with health problems and we have been hospitalised for the medical treatment.

The staff are very helpful. The property is clean and comfortable.

I would come back solely based on the check in experience. The young woman who checked me in could not have been any sweeter or more detailed without going overboard. After a very long flight, I felt absolutely welcomed. This encounter set the time for the entire visit.

Property is well maintained and clean and in a convenient location. The pool on the terrace has great amabience and views! The whole staff is friendly and excellent, Ronnie, Savio, Thuraiya and Talat were all great at the Reception!

Great place to stay in Muscat - it’s clean, comfy, good location, the staff is nice and helpful and the breakfast is good. There is a gym and a pool and free parking. We booked a few nights first and then we extended our stay because we were so happy with it.

Loved my stay there, the hotel is slightly dated but very well maintained and has an authentic traditional charm to it. The staff members are welcoming, from reception to the restaurant and cleaning team. Loved the rooftop pool. The hotel is located in an old area of Muscat, however it's convenient with plenty of restaurants around and somehow mid way from the main places to visit.

All imployes are friendly helpful, facelty always clean, great place all-around.

Good

Excellent staff. Very friendly and great pricing

Check-in was quick. The hotel staff is excellent. The property is clean and well maintained. The internet speed was slow. The average speed was 4MB which was slow for the work. Breakfast was ok, not many choices.

The Platinum Hotel was above-and-beyond what I expected. The hotel is in a great location, with easy access to major roads without seeming busy. Restaurants, coffee shops, and stores are all nearby. The hotel itself was very clean, with great rooms and a solid gym. And of course the rooftop pool is beautiful - especially in the late afternoon. But the best part about the hotel is the staff. Every single person is kind, generous with their time and knowledge, and available to support with any questions I had. I cannot say enough great things about the team - they helped make my trip to Oman phenomenal.

It was great to stay and friendly staff... Near to all restaurants and supermarkets...

The Platinum is a place I would love to stay again for my next visit tp Oman! Everyone was assisting and accommodating and the facilities are very clean The location is near all shops and everything else you need to enjoy your stay I love that there is a piano at the lobby where my son was able to play his favorite pieces

Clean, amazing breakfast, beautiful rooftop patio and pool

Very nice staff. They allowed me free late check out since my flight was cancelled. Great breakfast buffet. I wanted to check out the pool but didn't have time.

Pleasant 1 night stay & airport pickup. Taxis are super expensive in Muscat! Room was large, adequate amenities but mattress was a bit saggy, not a nice pillowtop. Pillows ok but only 2 on queen size bed. Shower gel, shampoo but no hair conditioner which I thought was odd. Body lotion, shower cap etc. Only 1 bath towel. Not that I would waste 1 for a 1 might stay. Buffet breakfast very basic with omelette station. Hotel is clean & well decorated. Staff was pleasant enough. Easy check in & check out. Pool was so overheated, but on rooftop so had a morning swim. Ladies gym has 1 bike that doesn't work & 2 treadmills & a universal gym with 1 broken cable on the side. TV in gym, made use of treadmill & free weights. Massage room but no time to try that. Spar grocery store 1 block away if you need to buy cold drinks or fruit etc. Room had fridge. Good selection of tv stations. Room safe.

Great Location, very convenient, excellent and thoughtful staff

The staff were excellent, the breakfast more then excellent They really made me feel like i am at home I thank every body at the hotel i enjoyed the 3 nights that I spent at this hotel and if i am visiting oman in the future I will make sure that i go back to this hotel

Its a great hotel in the middle of the city. The service is great, rooms are spacious & the food is good (breakfast always had Indian hot food along with omelette & continental food). The hotel is near the main market & thus everything is available nearby, including a direct public AC bus to/from Airport

Certainly doesn't feel like a 4* Hotel to me. Good points: * Staff around the hotel is really nice * Location is nice, plenty of shops and restaurants around * Breakfast is tasty * Wifi is OK Bad points: * Place is deserted. No people there at all therefore no buzz or ambiance * Pools and Gym close early at 8.30pm. Pool is open to outside guest as well as hotel guests. * Only 1 restaurant open and again always completely empty. Upstairs restaurant never opened at all. Bad experience: *Customer service is lacking on the Welcome Desk. I was asked (twice!) to pay a "deposit" despite my reservation being paid in Full in advance. After 3 says when Manager came they called me to a desk to say payment has been taken by a mistake as they didn't know I paid in Advance (despite me saying I did). They said that the refund will be in local currently which I was fine with. HOWEVER, it turned out that the refund was in Cash and given to me on my last day of stay. I was at loss for a) Bank Fees for the transaction (£38) and Conversion back to GBP (£50+) and they couldn't care less. Their reply was that they too "lost 5% commission" because of this mistake too... How is that my fault?

loved the stay , staff was freindly and helpful. Food was excellent. enjoyed our stay here a lot.

Nothing unique about it, but a professionally maintained hoel.

Everything was perfect and everything close the hotel

My stay at this hotel was good, comfortable and worth while. The bed was very comfortable and so was the hospitality. The staff were excellent, went all out to make my stay worth it, and even guided me where and how to get about. Loved the warm friendly staff and the cleanliness of the well kept hotel. Will highly recommend this hotel and will definitely come back again.

Excellent staff, very nice, and accomodating. Breakfast was also very good.

Very Good

Staff are friendly and nice. Very clean and tidy. Good facilities at the hotel with Coffee and tea in the room.Busy area of the city with Loads of restaurants and services around and cheap laundry So closed to hotel entrance. Wifi was so good.

The location, service, and food were great. Especially impressed with the food, that was of a very high quality. Unfortunately the stay was ruined by the noisy extraction system in the bathroom. This cannot be switched off, even turning all switches off it would run all the time and keep me awake.

I booked this hotel to try it as I always stay elsewhere and I was pleasantly surprised. The room was large. The pool was what sold it for me. Loved the breeze and view of the mountains. I would stay here again. WiFi was good. Bed was comfy. Bathroom was clean. View from room was nothing special. The area has lots to cafe and restaurants.

it was a few minutes from new muscat airport, area is near to many of restaurant and coffee shop transportation is too easy from and to the hotel, it was really nice stay with very friendly and helpful staff

In general was good the staff very friendly

Muscat is a great destination and The Platinum is a good place to stay. The staff were friendly and helpful and the breakfast buffet was excellent.