Tune Hotel – Kota Bharu City Centre vs Similar Hotels

Room condition is functional but aging: guests reported old fittings, toilet issues (doors that don't lock), stains and occasional odors.

The sofa is not really comfortable and the shower is broken.

Negative — issues reported such as water heater not working and a leaking sink, indicating maintenance problems affecting room quality.

Some reviews mentioned that while rooms were clean and comfortable, improvements are needed in terms of decor and some amenities.

Mixed but problematic: multiple guests reported unpleasant smells, yellow stains on bedding, dusty fans and even cockroaches; housekeeping consistency needs improvement.

There are few cockroaches running around the living room and bedroom.

Positive — guest explicitly described 'rumah bersih' (the place is clean) and praised the homely, well-kept state.

Some reviews highlighted the need for improvements in cleanliness, specifically mentioning old and worn items.

Consistently praised — near city centre and adjacent to a mall, convenient for work and last-minute stays despite some road noise.

The location is good, near to all attractions.

Standard quality for this hotel tier.

Multiple reviews praised the location for its proximity to a night market and other attractions.

Limited mentions of staff but generally adequate; main criticism relates to housekeeping/cleanliness rather than staff attitude or responsiveness.

Standard quality for this hotel tier.

Standard quality for this hotel tier.

Reviews generally reflect a positive sentiment towards service, though some issues with communication were noted.

Not specifically mentioned in reviews; assigned target/standard level for this category.

Standard quality for this hotel tier.

Standard quality for this hotel tier.

Breakfast and nearby food options were generally well-received, though some reviews mentioned the need for improvement.

Underwhelming: several guests noted lack of kettle/tea & coffee facilities and no mini-fridge; towels noted as old/discolored.

The facilities are nice.

Positive — reviewer noted full cooking facilities, washing facilities, and that everything was well-equipped ('semua lengkap'), though another guest reported some fixtures not working.

The absence of a mini fridge and the need for facility upgrades were noted.

Viewed positively by many guests — good price for location, making it a common choice for budget/short stays.

Standard quality for this hotel tier.

Standard quality for this hotel tier.

Most reviews indicated that the hotel offers good value given its location and services.