Iberostar Selection Cancún - All Inclusive

Iberostar Cancun has the potential to be a real five star hotel, however, as one of the staff said it, it’s the oldest property of the chain in the area and they are keeping it that way just to get guests to buy a timeshare to be in other ones of their properties. To do that, they give great service and show the potential in case someone wants to be in one of their newer properties while neglecting this one. The property is showing age, with us encountering many issues, some left unresolved. Examples are broken fridge, toilet, ac, and door chain. In addition, even though they claim restaurants need no reservations besides Japanese, good luck eating at any if you are not first in line. The beach is not kids friendly and was first week of October still loaded with seaweed. The food in buffet was good for breakfast and lunch but not for dinner. On the other hand, pools are great, entertainment is awesome, and staff are nice. Drinks whether alcohol or coffee are great. Overall, I would not book Iberostar Cancún again because they are not close to what they claim to be.

Ocean view. Clean room. Everyone was nice and helpful.

The entire location was super clean.,and the staff was great

AMAZING resort. Perfect for our honeymoon!

I liked the staff service and restaurants, I didn’t like how old were the rooms and they didn’t have enough light

Food not up to are standards Room old and dirty

We had a wonderful time at the Iberostar. Food was great! Entertainment was fun. Staff were friendly and helpful. They went out of their way to help me celebrate my birthday!

Everything was perfect

Cool place

Beach access and views

Very friendly and helpful staff. Great service in restaurants and pool areas.

The food was delicious so many options to choose form and the staff very friendly all the time, they really make you feel welcome.

We stayed 4 nights. Excellent redort with good food options. Neat, clean and Excellent customer service.

Pool is clean enough

Excellent hotel

All great

Swim-up bar, pool, beach, friendly staff. Great resort

Wonderful resort all around. The food, the pool, the app. Everything was luxury. I would recommend this resort and call it a 4 start resort. The villas are nice because you get your own pool and the room comes with robes and slippers

Our stay at this all-inclusive resort was very good. The staff were all very nice, welcoming, and attentive, which made the experience even more enjoyable. I would definitely recommend this resort to anyone looking for a relaxing vacation.

My stay at Iberostar selections was great from the room to the staff. Our concierge Micheal was really helpful and nice. Swim-up bar David was awesome and the restaurants were great. Our favorite was the Japanese restaurant. Will return!

From the moment we arrived, everything about our stay was amazing! We were greeted right away with a refreshing cold beverage or margarita, which set the perfect tone to start our vacation. The restaurants on-site were absolutely delicious, and every meal exceeded our expectations. The staff was incredibly kind, attentive, and truly focused on making sure all of our needs were met. Our room was spotless, comfortable, and the room service was always on point. We spent a lot of time by the pool, which was such a fun and relaxing atmosphere. A special shoutout goes to Rosa, our server/bartender by the pool—she was the life of the party! Her enthusiasm, warm spirit, and positive energy made us feel right at home. Overall, we had a wonderful experience and would definitely return. I highly recommend this place to family and friends looking for the perfect getaway!

A good family style hotel, specifically if you have kids.

It's so wonderful

It was a lot of dining options staff was nice place was clean valet parking spa services was nice facility big and clean house keeping daily beautiful views swim up pool was nice beach was lovely just a excellent place could of had more entertainment or a night club otherwise great place

It was a good vacation. Few flaws but overall good experience

N/A

Family

Chef Daniel and Valerie were super hospitable and genuine and really looked after our whole family in a super familial way, we look forward to returning in the near future.

Never again.

Food was great, staff was wonderful especially Rosa she was very fast, polite and happy to serve us. She made our experience very convenient.

Staff was exceptional. All our needs were met . We will be back .

Great selection and variety at the buffet, honestly no need to book specialty restaurants. Friendly staff. Outdated AC units.

Our first time in Cancun and we loved this resort! Delicious food, great views, wonderful staff and great evening shows! Went with the entire family, group of 17! Would definitely go back! Very family friendly! Easy to walk from one place back to the rooms which is great when you have young kiddos! Lots of little pools for toddlers to swim in as well as a kids area!

Excellent location, buffet proposals and conditions of territory

We loved that the rooms get refreshed daily and the staff was very friendly. We did not like that there were times that the restaurants were closed and the only way to eat was the food truck. The food was good non the less.

Excellent food and awesome service

Rooms and showers can be updated

the best

If you need an honest opinion from someone who works hard to vacation this one is it, overall we rate the place a 3/10 for starters, food was mediocre at best! We ate there 3 times out of our 6 nights because the food was terrible and bland! Everything in the souvenir/store inside is extremely over priced! $50 for a aerosol can of sunblock, just get an Uber to the nearest Oxxo, second of all drinks are not great! Water down alcohol, the bar pool closed at 6pm which is a joke! There is only 4 restaurants and they don’t open till 5:30 and one is reservation only, they were trying to give us a reservation Thursday morning for Saturday night, third of all do not do the (90 min only presentation) for some (free massages) or any other thing they offer you, Rodrigo especially was the worst!!!!!!!!!!!!!!! Told us it was no pressure if we didn’t like it, I put a 90 min timer on my phone and was generous and gave them an extra 30 min of my time cause we had a scheduled tour which they were not respecting after I had told them I had a tour scheduled before we started, over all I would not recommend any one staying here go somewhere else!!!!!!!!! If you really want a (Mexico experience) this is not the place for you! Also room ac could barely keep up. Also really important! Hallways and elevators DO NOT HAVE AC!!!!!!!!!!! It is extremely hot!!!!! If you want your moneys worth go somewhere else!

I had an incredible stay at Iberostar Selection Cancun! From start to finish, everything exceeded my expectations. The rooms were clean, spacious, and very comfortable. The staff was outstanding—friendly, professional, and always ready to help with a smile. The food and drinks were excellent, with a wide variety of options that catered to every taste. Whether it was breakfast, lunch, or dinner, every meal was delicious and fresh. The entire resort felt safe and well-maintained, and the location is absolutely beautiful. It was the perfect mix of relaxation and fun. I would definitely return and highly recommend this resort to anyone looking for a fantastic vacation in Cancun.

The was 3.5 out of 10. I didn't liked the hotel

I was very disappointed, i have been there back in 2021 and it was amazing, then in 2025 i decided to go back to the same spot and i took more families with me this time and it was disappointing in terms of service and front desk and the room i spoke to the receptionist and i escalated my issue to the supervisor and i spoke to the manger none of them could have accommodated my request or my issues. I feel like they don’t care about you anymore as they know once you book and arrive there you are stuck to what you have because there is no way back!!! I will not go there anymore and do not recommend anybody to go there !

Food was mediocre, very friendly staff all over the property. Lots of entertainment on the property. Entertainment staff was fun and friendly. Overall a great trip and would return.

The hotel overall was ok not worth the price definitly the couldve clean more the beaches And put more chairs for the pool they were limited people would grab towels and was not mandatory to returned them to . So they would leave them in chairs and u dint know if it was taken also . As soon as you check in they tried to schedule to sell u a type of time share (not cool ) also i was asking they pool bartenders for patron an better licour at the pool bar and they said they ran out . But they will have the good stuff in the lobby . Also their entertainment was not good at all overall boring after diner the club was empty and pretty much gest will be bored at the lobby part . I would not recomend this hottel at all

We had an amazing stay! The staff was amazing and always made sure you were well taken care of. The pools were clean and the beach was cleaned every morning. I would 100% come back again.

i like the food was good different options r always welcome also workers they were kind and polite with us I didn't like the warm water in the pool , the environment is too quiet they need to play some music or make more activities to have fun unfortunately beach was dirty I know bad season

Excellent

It’s a good family resort. I went with friends and kids and we were able to enjoy the bars, the restaurants. The rooms were hot, even after they put the temperature down. (You do not have access to manage your room AC, you need to call the front desk for them to adjust it). The staff were incredible, super attentive!!! We enjoyed the buffet the most and the main pool with the swim up bar.

The resort overall was beautiful. Food was not good. As a visitor coming to taste authentic Mexican food this was not it. They would serve drinks to you warm, especially water when it’s hot as hell is not a good idea either. The pools and waterparks were nice for my kids. I had an issue with my AC in my room and they kept telling me to make sure the doors were closed in the room and they were. Everyday I slept without blankets and a fan I bought for my baby. They try to sell you with the time share thing and they kept calling my mom while we were relaxing. I probably wouldn’t recommend this resort or come back. The food and drinks need a big upgrade.

The staff were friendly and the food and room were excellent. The beach is not that great, however.

Good

This is probably the worst stay we've ever experienced. I personally have been to Cancun over 10 times and stayed at different resorts both family and adults only. By far, this is the worst one. I did not personally research or choose to stay at this resorts. Our family just went along with our big family of 20 people total. Why did I say the worst? Upon arriving and checking in, there was no welcome drinks. At checking in counter, it was completely empty, so we divided our party up to 2 counters to check in. I personally asked to have our family and another family of 2 older adults to stay closed to each other since it's their first time and it's a big resorts. They don't feel comfortable staying at different level or far away. They couldn't accommodate that because it's fully booked. Only 1 room with a King bed was available for our family ONLY. I doubted. Through out our whole stay of 5 days 4 nights, we ate mainly at the buffet because we couldn't make any reservations at other restaurants. We had 1 dinner at the steak house but steaks were super dry and salty, so we went back to buffet. We tried to book the Italian restaurant, Oh my god, 2 nights straight we had to leave and go to the buffet again. If you sat the guests down at 8:30pm closed to 9pm, and took 30 mins and still didn't take our orders. By that time we had to get up and leave. Never again! The beach during this season is the worst. Seaweed all over and strong waves. We couldn't swim at all.

This was a great place to stay with our teenager sons. The buffet was different every night for dinner and the different restaurants you could eat at on the property were amazing too. The beach access was wonderful and getting an Uber was easy as well.

This is a great resort for families and couples. Friendly staff, beautiful grounds, excellent buffet with lots of variety, a nice beach that's well cared for. Overall a great place.

The resort is very dated. Staff was very friendly. Typical resort watered down drinks and average/bland food. Not a terrible stay by any means, just an average resort.

Good

staff was anazing

First time at an all inclusive so it’s hard to compare. All in all great spot and we would definitely come back.

.

In general, we enjoyed the resort. Don’t let Expedia fool you, the resort credit is a joke. We got the premium ocean view with a balcony. It was more of a side ocean view with a balcony but was still really nice. We came here to check it out and see if we should bring our kids. This resort would be good for kids because away from the main pool/bar is a “water park” the kids would be able to play and swim in. Overall, the staff was amazing. I was surprised how much other people weren’t tipping compared to other resorts. I would tip the bartender pretty big my first drink and maybe a little something later in the afternoon and they would give me the premium choice of vodka/tequila. DON’T FORGET YOUR YETI/STANLEY. They serve drinks in small plastic cups without straws. But you can hand them your cup and they will fill that up for free. Best snack food is the food truck down near the beach. Get the quesadilla de cochinita. It was phenomenal. The Mexican restaurant was closed, but we tried all the other ones. The breakfast buffet was awesome, for lunch we did the Buffett or food truck (because it was the only thing open and close to the pool), but the best food surprisingly was the American bistro with steak and lobster special. Overall good trip, don’t forget sunscreen or aloe (for pale people like me). The gift shop aloe will cost three kidneys!

It takes forever to get what you requested,some staff are great Ricardo was then you have other people like consta I believe that was her name completely rude The wait for servers to come and give you a drink or something requested is unreal

All staff were exceptional in all areas but watering down drinks with tequila when you asked for vodka doesn’t work. This happened over and over again to many people. The food and the buffet was good and in the Italian restaurant as well but all other areas were subpar. Low shelf alcohol. Too many other great choices in area.

First of all, we paid for two queen beds which we didn't get. They gave us full beds for a family of four, I was not happy about that. Our room door was jam, it did not closed properly. At one point I went to the room and it was open, after calling them to fix it two times.

1. Checkin/check out was simply efficient and quick! The receptionists are very helpful 2. They had the bellboy delivery your suitcases within 20 mins or less depending how busy it is to your room! 3. The resort itself was beautiful and spacious with good views throughout. 4. Great resort to bring your young kids as young as newborns. My children 2&3 had a blast!! 5. Staff is very helpful polite and helpful to anything you need. Housekeeping were great. 6. 5-6 min walk to CANCUN sign straight down the street! 7. The only thing it lacked was the taste of food. Although they gave a few options in the resort of different types of cuisines, certain things lacked flavor/did not taste as authentic as described even the Mexican food. I feel it lacked flavor in the Italian restaurant La Horma. (Thus 4 stars only)

Such incredible service, pool and bar, food. Exceptional!

The resort was very clean at all times and the staff were very friendly. The pools were great and the entertainment was also fun. They had daily activities and performances.

Everything

The staff were great. The hotel is old and in need of repair. The lobbies and elevators do not have AC and are extremely hot. Food was mediocre at best. There are too many options in Cancun for us to be a return guest at this property.

Great experience

We were under the impression during our stay we would have a number of restaurants to choose from reality is that many of these restaurants rotate days of closing perhaps due to lower occupancy but the restaurants were so small that even when they were open they would feel very very quickly some of these restaurants could see no more than 100 people and with a occupancy level of some 1500 plus in this Resort you could see how this could become a problem even with lower occupancy and then rotating days where everyone wants to try the restaurant because it's been closed so you can't get a table this was probably the most frustrating when you're spending 600 plus a night there are a few bars on property but only the main lobby bar seems to have a proper selection of spirits FYI right after checking in they try to tell you that you get a free spa treatment by checking in with the concierge that is a sales pitch that you might sign up for where you can buy a membership My suggestion is that if this is something that you are considering make sure you do this late in your vacation there so you have a real understanding of what you may be potentially buying so take the property out for a spin before signing on the dotted line

I really enjoyed my stay here! The room was spotless and had a great ocean view. All of the staffs were amazing. I really like having the app. It made it so easy for us to order room service or contact guest service while we were out on the beach or out for dinner. Food was 7/10. Despite that, I still think it’s pretty good given how affordable this place was. Highly recommend!!

5 nights at this nice peoperty. Cant find to many negitiv things about my visit. Exactly what i expected from this solid 4 star. Daytime activity could be a lil more consistant but everyone was super friendly anf did their best....pool was great beaches too., food was fine no cpmplaints from this season traveler. Exactly what i expected, a SOLID stay. visit.

They are so friendly

Great resort. Rooms were ok.

Great.

The views!!!

Great family property, multiple food options and everything is low key

C

The building is not really manteined. With a small effort they can present the hotel much better. Finding a place to the beach is a race: not exactly what you expect to relax. The walls between the room seems to be made of paper: we didn't have luck, so basically we cannot really sleep until really really late at night despite we let them know in a gentle and also a rude way. The staff was nice, but in general this hotel worths less than half of what we payed. Never be there again and I will try to avoid also expedia: presentation of the hotel was fake: this is a 3 star hotel... to be generous... Good luck for your business, you really need it.

Everything is very good including food, service, and staff and staff even played soccer with my kids. So over all I think it is 5 star.

The very best experience the best of the best will be back!!!!!

Great

Great property 5 stars!

Safe & Friendly!

Sea facing pools

Good property. Restaurants don’t need reservations which makes it hard to find a table.

Short drive from the airport but a bit of a distance from shopping centers aside from what was on the resort. Staff was friendly and helpful and the resort felt safe. The only issue we had was the room temperature control didn’t work well so it was quite cold in our room

the room is very old

Great experience, we will return

selection of restaurants was wonderful.

The best resort 👌

My only complaint is that the restaurants outside of the Japanese restaurant are first come first serve which is not convenient for a group of 6, however the buffet was really good! Perhaps if they would take reservations on the day, that would be more convenient, even if they don't allow reservations in advance.

The pool and beach were beautiful! The selection of food and drinks was plentiful. The Cafe coffee drinks were delicious but the food wasn’t as tasty as I had hoped. I can be a picky eater and some of the meat creeped me out. The desserts looked gorgeous with a huge selection but they tasted bland. The facilities were nice! I would recommend this resort to others.

I’m so happy to share this review because, honestly, finding the right resort was tough—there were so many negative reviews out there that made the search overwhelming. I had a set budget but still wanted a nice all-inclusive experience, and I’m so glad I found this one! One of the biggest highlights for me was definitely the staff. Everyone was incredibly kind, hardworking, and always had a smile on their face. I was truly impressed by the warm, charismatic energy of the Mexican people. It was also amazing to learn more about their culture through the nightly shows during my 5-night stay. I want to give a special thank you to a few team members who went above and beyond: • Manuel from the buffet restaurant • Chef Daniel • Solange, our housekeeper • Marisol from the beach restaurant • Aldo at the pool bar There were so many options for food, drinks, and entertainment—we had a blast! I would absolutely return. And if you’re like me—someone who values good service but isn’t overly picky, I definitely recommend this resort. The entire time I was there, I kept wondering what kind of experience the people who left bad reviews had, because my partner and I truly felt blessed.

VERY BEAUTIFUL RESORT.

This property being all inclusive has everything. There are activities within the property all day long. They have good selection of food at the buffet along with other restaurants that cater to specific cuisine. I would recommend going to Iberostar Selection Cancun because of our positive experience. They also have excursions station so you can plan to do stuff outside the hotel for a fee. The only concern we have in this hotel is that on our first two days, the bathroom lights in our room shuts off automatically at certain time leaving you in the dark while inside the bathroom. Most likely attributing to energy savings. On our third day, our concern was resolved.

Everything was fabulous. I have been here many, many times. Front office could do better to explain reservation policies and need for special event signups. We were lucky to be taken care of by José, from Guest Services, and he made up for any possible shortcomings. Restaurants were decent. Some better, one worse. The best was the daily-changing buffet which we enjoyed surprisingly more than the various a la carte restaurants. Room was great, housekeeping very dedicated and caring, Beach was magnificent as always. Only thing are the hot tubs. Those are a welcomed alternative on a colder day, and that backfires, when they are only like warm… I suggest to remove them. Insight dive base, managed by Dressel Divers was closed during the entire stay. Nobody at the hotel could answer why. Hours of operations posted and obviously not followed. That was really upsetting, as diving was the purpose of the trip. Ended up at Aqua World. Not a fan, as way too commercial, but it worked out fine and was surprisingly well. Our gain, Dressel’s loss. I just think that the hotel should be on top of this, have details and otherwise kick them out of their property. Amazing stay and will be back soon. Thank you.

Everything was amazing !!

Quiet, For most part this was a good stay. Most of personnel work hard and they are respectfull. I will not give a rour start resort thou. Rooms ware spacious but old and bathroom had no privacy. Cabinets were also aged. This resorts need a lift up to make it to four star and up. Food was ok in restaurants but the buffe let to desire and question your choice. Drinks , vary on what you get but still tasted like a resort drink.

Bette than my expection