Star Hotel

La gentillesse du personnel

Ras

Rien

À l’arrivée, il a fallu se battre pour avoir un lit double alors que je l’avais commandé en supplément dans ma commande Il n’y avait pas de papier dans la boîte à papier La boîte qui est enfermée les deux verre était dégueulasse vraiment pas du tout lavé L’eau du lavabo de la salle de bain couler directement sur le sol Il y avait Des crottes de souris autour des évacuations de la salle de bain Pas de parking privé disponible pour le scooter que nous avions loué, alors que le stipule le détail des avantages de l’hôtel, il nous le faisait garer directement dans le hall de l’hôtel. Une clim ne fonctionnait pas, j’ai prévenu l’accueil de notre arrivée, ils m’ont dit qu’ils envoyaient un technicien. Le soir dès notre entrée à l’hôtel, j’ai fait remarquer que la clim ne fonctionnait toujours pas. Le lendemain matin avant de partir, je leur ai fait rappeler que la clim ne marchait toujours pas et quand nous sommes rentrés le soir, le patron m’a dit qu’il avait fait le nécessaire qu’il fallait que je regarde si cela me convenait Comme s’il était trop con pour s’apercevoir que la télécommande était à 17° et que dans la chambre il faisait 40° il fallait que je donne encore mon avis !!!! Lors de notre départ, paiement par carte, bien sûr, comme il était stipulé dans les détails de l’hôtel, impossible de payer, les deux gamines de 15 ans avec des tronches, plein d’acné, n’arrivait pas à faire marcher le TPE, nous avons attendu une demi-heure avant qu’ils ils appellent leur patron et m’annoncer qu’il fallait que j’aille tirer de l’argent pour payer l’hôtel, vous vous doutez bien que nous avions rendu le scooter, il a donc fallu que je marche à pied pendant 20 minutes pour trouver un distributeur et revenir à l’hôtel pour payer Très mauvaise expérience !!!!!

Le personnel est très aimable.

La chambre n'étais pas très lumineuse.

We didn't like anything.

I booked this hotel because of the walking distance to VET bus station. Our room's floor was dirty when we arrived. The bathroom smells bad. There is no shower, the tube is directly on the bathroom floor. We couldn't wait for our stay to be over. Overall Battampang is not a pretty city, a lot of dust, no proper roads. I would skip a trip here.

It’s crazy cheap, and the rooms are huge! Everything was spotless and really comfortable. The staff are also amazing, as seems to be the case in all of Cambodia everyone is really friendly and helpful. I thought I’d left my headphones in the room when we checked out and the staff went above and beyond checking the room high and low and even calling me to let me know what was going on. It turns out I’d thrown them in the bottom of my bag in a hurry… but it just shows the kindness of people, I can’t thank them enough for being so helpful! Also, if you want a tour whilst you’re in Battambang then try and find Mr Dara. He’s the best tour guide we’ve had in SE Asia and he usually hangs around in the centre of town and outside the hotel.

Nothing

Poor welcome, room was poor, cleanliness was awful, quality of sheets and towels was horrid… stained and grubby, bathroom filthy and smelly. It did not effect what was stated on the website… no restaurant, bar or sun terrace, poor response to complaints. Couldn’t pay by card although it had a visa sign. Most outdated hotel that needs a complete refurb including the staff!

Friendly staff, clean & comfortable beds, big clean bathroom. Good location for bus stations, one next door, one around the corner.

Terrible stay! Booked for 2 nights and stayed only one night because of bad smell in room, poor maintenance, bad service, bad toilet and nothing good to say about this.

the bed smell not enouth pilow

Not as advertised. No air con, no hot water,no slippers,no safe,no city dressing gown.nocity

Good budget hotel located in the center of Battambang.

Staff unhelpful and very little interested in their job.

Stayed for one night as part of an organised tour in December 2023. Our tour guide had made us aware that the hotel was fairly basis but it was only a one night stop, so that didn't really matter much. The hotel is right in the middle of town and the lobby has a very ornate wooden front desk, with some chairs and local artefacts. Check-in was quick and easy and they requested that keys were left at the front desk when you leave the hotel. Our room was on the second floor and there's no lift so be prepared to carry your cases. The room was a good size for two with ample space for suitcases etc. The beds were fine to sleep on and everything was a bit dated, but clean and functional. There was a wardrobe, desk, small flat screen TV and a fridge. The bathroom was a just a wet room, but the shower worked okay with hot water and okay pressure. We slept okay as the room was fairly quiet and had a fan. The hotel didn't do breakfast so we got some food from the local market. There's also a very well stocked small supermarket about a 1-2 minute walk away so you can get whatever you need there. Overall a basic place, but the staff were really friendly and helpful so definitely worth considering for a good value stay.

A minute walk to VET bus and walking distance to restaurants and market

Excellent staff very impressed

Staff were polite and professional. The room and bed was very clean and comfortable. Fridge, TV, air con and hot water shower all worked well. Very spacious room. A one minute walk to the convenience store and 7 Eleven!

Everything was great nice staff

Clean and comfortable 😌 👌

The receptionist is very nice and helpful. I got the cheapest room, with fan. Good value for the money.

Room was a good size, comfortable.

We were in our room for two hours and the AC never cooled the room down. The drain to the AC is set into the bathroom which caused a trail of water across to the floor drain on the other side. Then the courtyard got really loud with heavy beat music. We did not even stay the night. Staff was very nice and was able to give me a partial refund on my booking. If it is not a super hot time of year or you do not mind the heat, this would be a nice hotel for a very reasonable price.

Bus Depot to Phnom Penh was nearby.

A/C was shown on Booking.com website but room had only a fan. Upgrade for a fee was required for A/C. Very few eateries within walking distance. Busses coming and going from numerous depots all hours. Noisy.

Excellent value for money, no complaints at all

The room rate is very modest and the facilities adequate Highly recommended for a low key relaxing stop over

The good Staff is nice and it’s a good location for walking around and to the market Hotel lobby is pretty cool Rooms and amenities were basic. No breakfast included as is in many places Room was old and had a weird smell that took some time to get used to but we all know that things are just starting to get back to normal so hopefully that improves

Location was okay, close to the bus station and a 5 min walk to the central market

The room was small, dirty and had a lot of ants. Staff was not friendly and barely spoke English. I booked a fan room, so expected to have no AC (although it was present in the room). The shower only had cold water and when I asked the lady at the reception about this, she told me that if you have no AC you also don't get hot water (they can turn this on/off per room), and if you want hot water you have to pay extra. Felt like an easy way to rip off tourists.

Great value, friendly staff and less than 100 meters from the majority of transport companies terminals

It's dated but for the price looks about right

The room and bathroom were nice and clean, the twin room was spacious, the mattress was comfortable and the staff were friendly! Location was good and you could rent a scooter there too! We paid a bit more for air conditioning and didn't regret it, but the fans that are in the room are the big ceiling fans, so better than most!!

We arrived in Phnom Penh at 4 pm & straight away went to Virak Buntham bus station to get to Battambang. However, 11 pm tickets were unavailable so we took the 8 pm sleeper bus. I was told that we might arrive at 3:30 am, so I immediately booked Star Hotel through Agoda. We arrived in Battambang at 4 am & Star Hotel is just a few metres from Virak Buntham's office. The hotel was locked. After knocking for a few minutes, the caretaker registered us. No lift & our room is on the 2nd floor. We booked the cheapest room (no window with a fan) to crash until noon. The room is clean & comfortable, and so are the bathroom & towels. They provided bottled drinks. Good for a night stay.

The temperature in the room was nice, I didn't even use the fan. Also, there was an insect net on the window, so I could keep it open. The bed was comfortable. Fridge in the room.

The fridge temperature was way too low and it was impossible to change it, it ruined my fruit. No hot water and it's not specified when you book, but unfortunately this is very common in Cambodia.

The hotel has big rooms, they are also confortable as well as the bathrooms, air conditioner and ceiling fans. They also have a big balcony at the end of the corredor with street view

I mostly liked everything

The property looks old and dark inside. Room could do with an update. Old fashioned wooden carved headboards. Old dark wood wardrobe. But what was the style. It was clean. Comfortable clean bed and pillows.

Helpful staff. Good value.

No elevator

I stayed here for 5 nights. Loved the spacious room, hot water and good wifi. bed was very comfortable. AC was great. I liked the location too, easy access to the tourist part of town. I would stay here again.

they prefer cash payment. they do have credit card facilities but that seemed to be in another location. and I wish they had facilities for making hot drinks like coffee and tea.

I stayed here 6 nights in total on my stay in Battambang. It's a great hotel! Good location and near capital bus. I'd reccomend as a good cheap hotel. Staff were very friendly and the room and bed clean.

Good location and decent stay, but hotel could use an update. Price is super cheap so I guess you get what you pay for. Rooms need a serious dusting and holes in ceiling and elsewhere need to be fixed better than sticking tissue in them. Sink and shower water were clean and in general I slept well. Quiet area and I felt safe walking around at night as solo female traveler. Close to night market.

We stayed here for one night during a gadventures tour, the room was very small with no window. Only enough room for the double bed and side tables. The bathroom was tiny but shower was powerful. Aircon worked well. Mosquitos/bugs splat on the walls. Room was quite dark. Probably wouldnt opt to stay here again but other reviews suggest there are larger rooms (with windows!).

We stayed at the Star Hotel as part of our G Adventures tour of Cambodia. It was clean and the staff were friendly. The comfort level is about what you would expect for this price point in this area of the world. Shower nozzle is on the wall with no enclosure in the bathroom.

I stayed 2 weeks at the Star Hotel and it was pretty nice. The hotel is in a nice location and close enough to the downtown and restaurants and the river to provide a nice stay. One thing which should be improved is the WiFi. Almost every day the router would simply not connect. Then none of the routers on any of the floors would connect. This could be much better I think. Other than that, I really liked the location and availability of restaurants and tuk tuk drivers around the hotel.

Property was on grest lication, friendly and hdlpful staff, vdry nice room in good area

Ok hotel for good price 50/50 i would stay again.Make sure you choose Air-cond option or you definitely can't sleep,you may need to pay abit more but a must...

Stayed in a room with a fan. Would recommend A/C but otherwise very nice hotel with great people and a good location.

Location: Battambong is a relatively under developed city in comparison to other cities such as Siem Reap and Phnom Penh. However, I feel that it is in such cities where you are able to experience the true simplicities of the Cambodian lifestyles. Star hotel is situated on street not to far (5 min walk) from the local market and a local bakery (3 min walk). Room: I shared a twin room. The rooms were spacious, neat and clean and were equipped with: air con, tv, clean towels and complimentary bottled water. The was a fridge and electrical outlets. The WiFi worked well in the rooms. The bathroom was clean. The shower was peculiar - there were two shower heads. One supposedly for hot water and one for cold water. I did not have hot water for my one night stay. The beds were firm and I had a good night's rest. There is no inhouse restaurant or dining area but there is a bakery down the road that sells fresh baguettes and pastries as well as a cafe opposite the hotel. Minor drawback: No elevators, so if you have heavy luggage and are assigned a room on a level higher up - you will need to carry them. However, the staff are very friendly and will assist you with your luggage if you desire. Overall: A clean, decent hotel to spend a day or two in. Friendly and helpful staff.

Day staff wasn't friendly the first couple of days, it seems as if they needed to know you. Not the best location. So, i changed to the Royal Hotel where the staff made my stay 100 % better they would completely extend there self for your comfort. Now, the Star, Asia, and Royal are owned by the same family and you can see that their motive is the almighty dollar and again i can say that the staff makes the difference and the people at the Royal are ahead of that game.

We visited this hotel as part of a gadventures package. We had a room on the 3rd floor without a lift. That was ok our cases were light. The room itself was an internal room with no window but that was ok we were only staying for one night. The beds were very comfortable and the pillows firm. The room had a fridge and an old style tv. The bathroom was a wet room and the shower was hot. Soap and toothbrushes were provided. Breakfast wasn’t included as there was no dining room but there was a cafe across the road which did amazing banana and Nutella pancakes.

My daughter and I stayed here for 2 nights, and found the hotel a god basic choice. The rooms are a good size, clean ( well, there were some tiny ants marching around on the dresser ) , good air conditioning and plenty of hot water. The location is decent, not a pretty spot, but an easy walk to the market, and a few more minutes to down town. No restaurant, but there were a few decent spots reasonably close ( although most places nearby closed pretty early in the evening ).

Basic hotel at a low budget cost it is good value. Rooms are old styled but comfortable and clean, with air conditioning and fridge. Staff are a bit shy and speak basic English but they are helpful... It just takes a bit longer to communicate with each other. Location is good, walking distance to shops, restaurants, market, riverside. Very quiet and dark at night in the streets, I might be comfortable walking alone as a woman, but it seemed okay as I was with my husband. Close to Capitol Bus office if you use them to travel to next city.

the hotel is well within walking distance to the riverside, the market, & the tourist restaurants. staff is very friendly, helpful with booking busses & tours etc. nice clean rooms with hot water, fridge, a/c. no elevator, no food, but just opposite is nice cafe/restaurant. except for the disturbing door-banging of many unaware guests, any day- & nighttime, the place is quiet.

Not much to say, big hotel, standard double rooms are clean and are equipped with tv, air conditioning, fan ventilation, a desk and a mini fridge. Bathroom is ok, clean as well. Hot water. Basically it lacks charm, but compensates with good location and personnel. Breakfast is taken at the hotel next door but not really worth it.

We stayed here 1 night as part of a group booking.. The hotel staff try to be as helpful as possible but like lots of Cambodians their understanding of foreign languages is limited. Our room was clean and very large with a very comfortable mattress. For the price we paid you have to aspect that some of the fixtures would be tired and some were. But this hotel gave as a very good nights sleep and although the breakfast was at a neighbouring hotel it was very very good - especially the cheese omelette.

The hotel it self was adequate the bathrooms are wet rooms so the floor is always wet. And there is no lift which didn’t bother us but an older person might struggle on 3rd 4th floors, nice staff but no where to have breakfast so you can order it at reception and go next door to the Asia hotel, it’s a bit inconvenient, and breakfast is simple in Asia hotel

I stayed for two nights in a short trip to Battambang. The hotel is centrally located and the staff is beyond friendly. Battambang is a quiet town and so is this hotel. If you need some rest, stay here!

We stayed at the cold water + fan only room for $9 and considered it great value. Room was spacious and had a fridge. Staff is very friendly. They arranged a bunch of stuff for us without charging extra (e.g. bus and circus tickets). It’s a 5 min walk to 2,5 street.

Everything closes early and the streets are dark. No recommendations for eating, or even telling you if there are any open restaurants nearby. If you stay here, eat it ally and download movies on your iPad or computer, or have a good book, The tuk tuk took me to a Lotus farm to photograph the blossoms, which was fantastic! Not much direction or help from hotel staff on things to do, although they were very nice and arranged tuk tuks. I had already seen the bats and the killing caves. Markets are interesting.

We had had a long drive from Bangkok to Battambang and was pleased to reach the hotel. We had a smallish room with a very comfy bed. It was basic, no toiletries, hairdryer, but hey we are in Cambodia, but glad we were only here for one night.

I stayed at The Star hotel when on tour in Cambodia. This was our first night. The staff were friendly and helpful. It is a basic hotel that provided all that I required for my stay. The air conditioner worked effectively and so did the shower. The rooms were clean and wifi worked well. Cambodia is a developing country so donor expect luxurious amenities.

nice hotel, good location and very near to shops, restaurants and riverfront. For the price i can't complain at all. Staff were helpful and room was cleaned when required. Did get hot in there because of no A/C, only a fan...Which was quite loud. But on the whole very happy.

Loved Battambang and the location of the hotel was good with friendly helpful staff but the room lacked a window and that was a drawback , but overall good value for money

Hotel is in a good location for the various bus stations and just a short walk to the town centre and markets. The 'down side' to the hotel is the lack of restaurant facilities but there is a good coffee shop opposite the hotel.

Star Hotel offers good, clean rooms for a really good price. Their website is a little misleading in that there's no restaurant (the restaurant is at the sister Royal Hotel, a few blocks away). And the water in the shower wasn't hot....the only reason that was OK is because it was sweltering hot outside. But other than those things -- nice staff, good value, close to the dock where boats arrive/depart from Siem Reap and just across the street from the Capitol Tours bus stop/station.

The rooms are decent for the price and the staff is very nice. They advertised a pool and safes in the room with a flat screen - none of which exist. It's nice and quiet for the most part. They are a ten minute walk or $2 tuk tuk ride to the market, pub street and restaurants.

We stayed a couple of days in Star hotel. On line we could only book a big bed for three persons, but on arrival they suggested we could also have a room with two beds, no extra cost. The room was spacious and very clean, nice wooden furniture. The rooms get cleaned every day. It was off season so we had to take breakfast in the hotel across the street but that was fine too. Very friendly and helpfull staff, both in the hotel as at breakfast. The location is great too, walking distantce to the market. We hired a tuktuk driver suggested by the hotel and although the chain kept falling off he kent on smiling.

As the title says.

We booked a double bedroom with no AC for $8/night with a nice private bathroom. The pro is the price. The con is that no AC in their room during the dry season is a bad idea. The room have windows that do not open. The heat goes up and up and, by night, the room temperature reached over 40'C. We didn't really sleep. Eventually, as each room as AC available for extra $, we took it and the room became recommendable. Also, don't hesitate to change room if the one you have smells. The one they gave us first had an awful smell (seriously, it was bad), we asked to change, no problem, the second room was fine.