Four Seasons Hotel Guangzhou

I learnt I didn’t book for breakfast

I checked in 12:21 am in the 6th of September but made me paid for 5th September. Secondly I said I want the sea view they gave city view

The room was very well appointed and the bathroom was particularly sophisticated in its design. The view of the river was stunning.

The sound insulation between rooms is the worst of any hotel we have stayed in. It is obviously a consistent issue for guests because, when we complained, the staff show no surprise and immediately offer you ear plugs. Totally unacceptable for this hotel brand and the room rate.

الخدمة الممتازه والتعامل الراقي

لاشي

كلشي خيااااال وفوق الخيال والروعه الموظفين ودودين فوق اي تصور وخيال ويتكلمون انجليزي الغرفه اكثر من روعه مطله عالنهر والغرفه متوفره فيها كل سبل الراحه الداين ان الاكل روعه ولذيد وسريعين بالخدمه تحت الفندق سوق كامل وجمعيه

ولا شي

I love the Eva Chen she was so nice helpful and made my stay so special Loved the room wide clean and comfortable Liked all staff kind professional and very friendly

It’s the elevator not directly to the room

Сделали бесплатный апгрейд до номера по больше. Красивый вид. Красивый номер. Очень хороший спортзал. Ресторан на 100м этаже

Ремонт на некоторых этажах, который было слышно в номере. Но больше всего не понравилось, что с 1го по 70й этаж поднимается большое количество людей, которые не живут в отеле. Эти люди просто поднимаются посидеть в лобби и пофотографироваться, тем самым приходится тесниться в лифте такое долгое время, я считаю что если отель предоставляет такую возможность, то для жильцов отеля нужно делать отдельный лифт - их там 4, и такая возможность есть.. Потому что некоторые посетители, которые пришли пофотграфироваться, ведут себя не очень воспитанно и с ними не очень комфортно ехать в лифте. Прошу администрацию обратить внимание на данный комментарий

Prachtig hotel, goede locatie, goede faciliteiten, fantastisch personeel.

Niets

Everything is amazing

Almost everything

Outside of the entrance is not the signature one. It had to be like from IFC side

The location was excellent, and I booked a room with both city and river views. The view was absolutely breathtaking — honestly, it was everything, and I still can’t get over it! I also loved the thoughtful touch of having a mousepad provided for my laptop.

There wasn’t really anything I disliked about my stay. Everything was comfortable and enjoyable, and I had a great experience overall.

房間對住廣州塔景色非常美麗。

設施比較比較舊

suite meravigliosa e breakfast super

Everything was amazing

An exceptional 5 star hotel . Highly recommend it

The staff were absolutely amazing and made my stay truly special. A special thank you to Mr.Tommy Liu, the Front Desk Manager, for his exceptional service and hospitality. The spa experience was also incredible — one of the highlights of my stay.

NA

I booked a room for one adult and two children including breakfast, but on arrival I had to pay for one extra breakfast as they explained than only breakfast for two people is included.

This was my first time staying at Four Seasons Guangzhou, and it was truly an exceptional experience from beginning to end. Everything exceeded my expectations, but what impressed me most was the incredible team. Everyone was genuinely welcoming, attentive, and always ready to help. You really feel that the team will do whatever it takes to make you happy and ensure you enjoy every moment of your stay.

One small issue with the pool area: the pool has an amazing panoramic city view, which you naturally want to enjoy while swimming. However, the air conditioning is very cold, and the vents run directly alongside the panoramic windows. When you swim closer to the windows to enjoy the view, the cold air blows directly onto your head. It can be quite uncomfortable, and in my case, I ended up feeling unwell afterward. It would be great if the hotel could adjust the airflow or temperature in this area.

الموقع

الفندق توصل الاستقبال ويجب تبديل الأصنصير عشان تروح الغرف النظافه طلبت منهم تنظيف مره ثانيه لانه لا يكنسون السجاد ثلاث ايام السجاد لا ينظف

Le confort et le service

Four Seasons, как всегда на высоте! Отличный отель, хороший сервис, красивый вид из номера на 91-м этаже.

Отличный отель

Excellent views. Very clean and spacious rooms. Modern Interiors and beautiful architecture. Also well centred. Staff is so warm and friendly and always ready to help. The hotel went an extra mile to make our stay comfortable and memorable.

No complaints

Breakfast had variety, plaint to choose from. I loved the river window viewing it’s mind blowing. Every thing was excellent 🙌

الفخامه والخدمه وتعدد المطاعم والنظافه والتعامل كل شي جميل

لاشيء

كل شي جميل

This was my first negative review on a luxury hotel in China, and unfortunately it turned into the most disappointing hotel experiences I’ve ever had. I stayed at the Four Seasons Hotel Guangzhou with our two young children (age 6 and 8) on July 8 ~ 9. Our check-in was smooth. My son was excited about the hotel, and the front desk staff were warm and welcoming. One of the ladies at the front desk was especially kind and took the time to chat with both of my children, which made us feel very welcome. We arrived in the afternoon, dropped off our luggage, and left the room around 4:00 p.m. We returned around 8:00 p.m. My kids were still happy. However, everything changed when we returned to our room. My son wanted to use the bathroom, and to our shock, someone had used our toilet and had not even flushed it (poop inside). The bathroom smelled terrible. We are absolutely certain that none of us had used the bathroom before leaving the room at 4:00 p.m. I immediately reported the issue. A housekeeping supervisor came to inspect the room and reviewed the security cameras. He told us that three different staff members had entered our room while we were away. One said they delivered a mouse pad, another said they emptied the trash, and another claimed to have made the bed. The problem is that our bed had clearly not been made. My daughter had hidden the TV remote under the pillow before we left, and when we returned it was still exactly where she had left it. The bed remained messy, which made the explanation difficult to believe. Instead of addressing our concerns satisfactorily, the hotel moved us from our spacious premium room with a spectacular view of the Guangzhou Tower to a much smaller room—about half the size—with a very limited view. Rather than feeling compensated, we felt like we were being downgraded and mistreated. The incident also left my children feeling frightened. They no longer wanted to sleep in the hotel because they kept worrying that someone might enter our room again while we were asleep. As parents, it was heartbreaking to see them feel so unsafe in what should have been a relaxing family vacation. I understand that hotel staff may occasionally need to enter a guest room for legitimate reasons. However, there is simply no excuse for a staff member to use a guest’s private bathroom and leave it unflushed. That is unacceptable, especially at a five-star luxury hotel. This experience fell far below the standards I expected from Four Seasons. I sincerely hope the management team investigates what happened, improves staff professionalism, and implements procedures to ensure no future guest has to experience something like this again.

My son and I stayed here during the April Canton Fair. We love the Four Seasons brand as the staff are so well versed in customer service and the team at Four Seasons GZ did not disappoint. The hotel was at capacity due to the fair but the staff were exceptional. The team in housekeeping, the restaurant for breakfast, front desk and particularly the door staff were brilliant. Navigating the city we needed help and the door staff were very helpful. I have not given the hotel 5 stars as we preferred breakfast outside of the hotel, the food was a 4/5, the bar is unsophisticated (not up to HK, BKK or Tokyo four seasons bars) and stunk of cigarettes and cigars with a number of "ladies" selling their trades. The rooms are a tad on the tired side too. Would we stay here again, yes, would it be my first choice no.

Exceletente

Relacion precio calidad...casi 400 por noche

This is my favorite hotel in Guangzhou ! The best service, comfort, and energy. Trista Tan makes my stay as comfortable as possible every time ! I especially thank her ! It's great when hotel staff creates personalized care based on your preferences! All hotel staff provides the best service ! They take care of everything ! I recommend it 100%

완벽 그 자체

없음

Rooms are absolutely stunning and clean .loved the turn down service and how room service was quickly delivered

Nothing

Tout

Rien

This was my very first time staying at Four Seasons Guangzhou, booked through Amex FHR. The early check-in at 12:30 was smooth and pleasant at the beginning, which gave me high expectations. However, the whole experience turned extremely disappointing right after I entered the room. When I walked to the bathroom to take a shower, I stepped into a large puddle of liquid all over the bathroom floor. I could only hope it was just water, not other unclean substances. I called the front desk for assistance, but waited more than 40 minutes with no one coming. I had to make a second call, then waited another 20 minutes before a staff member finally came up to check. They confirmed it was not a water leak, but the bathroom floor had simply not been properly cleaned by housekeeping from the previous guest. Given the wet and unclean floor, I requested fresh, clean towels, as I even doubted whether the original towels had been replaced. I waited another 30 minutes for new towels, which still never arrived. I ended up unable to take a shower and had to leave the hotel to go out. Before leaving, I went to the lobby and asked to speak with the Housekeeping Manager to resolve the cleaning issue, but the manager was unavailable. I told the lobby staff about my request for towel replacement and room cleaning. When I returned hours later, the towels were seemingly changed, yet I no longer dared to use them due to the terrible hygiene experience. I have never encountered such poor housekeeping and slow service at a star hotel before. It took well over hours just to get basic cleaning and fresh towels, with no timely response or proper follow-up. The front desk check-in staff were professional and friendly, and the early check-in process went smoothly. However, the housekeeping service was extremely disappointing. I called to request cleaning up leftover liquid on the bathroom floor left by the previous guest, but it took well over an hour for staff to respond and attend to the issue. The overall hygiene standard is concerning and unacceptable, leaving a very unpleasant and disgusted impression.

TOP

The staff. Sue at the reception was EXCELLENT! The best of the best

The location, facilities and the room

Locatia , restaurantul japonez, barul

Receptia-personalul nu prea stia sa dea informații despre restaurante. Comunicarea in limba engleză greoaie

Все, мне все очень понравилось, отель отличный, никаких проблем и претензий.

Hotel is nice and great view But too much dust I got allergies It’s not because of cleaning I think carpets and furniture old and making dust They have to renew the hotel interior

Everything was excellent! The hotel is beautiful, the location is perfect, and the rooms are spacious, spotless, and very comfortable. The service was outstanding from start to finish. A special thank you to Eva, who took care of everything and made our stay even more enjoyable. She was incredibly professional, kind, and attentive throughout. We truly appreciate all her help and would gladly stay here again. Highly recommended!

خدمة الموظفين والسرعة في الدخول وكذلك النظافة والفطور المتنوع حتى للجانب العربي والخليجي والموقع الحيوي

Very clean and nice rooms

Room and location

Staff where so rude and disrespectful.

Property was clean n very comfortable, staffs were great - friendly and helpful Room was excellent , we were upgraded to a room with river view and this was really nice

The room is stylish and had a superb view. The bathtub with a view is quite unique. Wonderful service and the best location in Guangzhou.

Everything was amazing, the location, facilities. Especially the service♥️ thanks a lot, highly recommend this hotel , will return for sure again.

A vista do do meu quarto com certeza foi o auge, muito linda de tirar o fôlego andar 77 perfeito, limpeza do quarto impecável e os meninos que ficam la andar 1 recebendo a gente também são maravilhosos e educados, a vista também do bar maravilhosa de tirar o fôlego no andar 99, incrível, café da manha também eu achei OK nada demais, a o restaurante japonês eu peguei o a opção que tinha a maior quantidade de pratos e armonizado com sakês, o sushi era muito top parabéns ao chef espetacular.

Bom quando eu cheguei no hotel eu senti que fui tratado meio que como se eu não tivesse dinheiro para estar la, percebi isso na hora nos olhares, eu sou um grande fã de me hospedar em hotéis de luxo mas isso foi a primeira vez que eu senti, ai comecei a reparar todos os outros hospedes estavam com roupas de grife europeias, eu sinceramente não compro essas coisas não gosto de gastar com isso, mas sempre ando muito bem vestido mas isso foi a primeira coisa que eu senti isso. Quando a viram que eu tinha reservado um quarto melhor que o normal e iria ficar 4 noites, o tratamento mudou muito, isso pra mim eh outro ponto negativo porque todos devem ser tratados da mesma maneira, o rooftop como eu dice a vista era incrível, mas a qualidade dos drinks e o tamanho também, minha nossa kkkkkkk eu ria quando vinha um drink parecia uma dose, olha gente eu sei que as vezes os drinks pequenos são mais elegantes mas o preço e a quantidade pra mim não eh um valor justo, e tomei varios drinks provei o cardápio todo o melhor eh o que vem uma erva de capim limão ao lado, me esqueci o nome agora esse sim era diferenciado e bom o resto pra mim era de chorar, o negroni minúsculo, o aperto spritz o vinho espumante ou champagnhe não sei porque não dava pra saber porque não tinha absolutamente nada de gosto de espumante e nada de gás horrível horrível. Vamos la para a piscina agora kkkkkkk achei top a vista também mas minha nossa que piscina minúscula cheia de gente. E eu particularmente mas ai ja eh uma opinião minha, a piscina de uso geral do hotel não deve ser a mesma do spa, no restaurante japonês a harmonização com sakê colocavam muito pouco sakê mas muito pouco mesmo kkkkkkkkk por favor gente ou cobre mais caro e sirvam coisas maiores, os diminuem o tamanho das doses.

Вид с 92 этажа потрясающий! Номер комфортный, еда отличная

Имейте в виду, что наличные доллары могут не принять. Не откладывайте оплату на последний момент. У нас не смогли верифицировать паспорта для обмена долларов и предложили обменять их в банке, а мы уже должны были ехать в аэропорт. Но в итоге приняли оплату в виде исключения по завышенному курсу.

It’s gorgeous. Beautiful views, great food and a nice escape from the city outside. I really enjoyed it. The rooms are gorgeous

Amazing experience. We couldn't find anywhere an equal level of luxury at the same price level.

فندق راقي نظيف موقع ممتاز

المصعد من الارضي الى اللوبي في الدور 70 بطيئ وممل مدخل الفندق مكان الاستراحه صغير جدا ولا يوجد جلسات كافيه للانتظار اللوبي في الدور 70 ايضا قليل جدا عدد الجلسات المتاحه للضيوف التكييف ليس بالبروده المطلوبه

Massaggio fantastico, area wellness, camera matrimoniale, letto comodo

Colazione cara e per la colazione continentale poca cosa di scarsa qualità

الموقع

عدم توفير طعام حلال عند الفطور

Beautiful hotel in very good location. View was outstanding being such a tall building. We were upgraded at reception which was a lovely touch. Room facilities exceptional . Rooftop bar was wonderful, albeit very expensive.

Nothing

Everything

Language barrier

В отеле все продумано до мелочей, вежливый отзывчивый персонал. Номер с видом на башню превзошёл все ожидания. Вид просто потрясающий — один из лучших, которые нам доводилось видеть. Особенно красиво вечером, когда город загорается огнями.

Такого нет

Everything with room and service was amazing

Prices were a little exorbitant. Mostly the price of wine in both room service and hotel. I get uplift, however paying 180.00 for a 30 bottle of wine is a bit of a joke

Every thing

Nothing

Every thing

None

Amazing

Amazing

Готель ТОП. Розташування шикарне. Персонал дуже привітний та любʼязний. Сервіс який надає готель є неперевершено добрий.

Прийшлось сидіти в коридорі тому що по всьому поверсі в номерах не було електрики.

Everything about Four seasons Hotel namely the reception, the room,the hotel master piece lobby and the breakfast

Nothing

Excellent view and facilities. The location was really good and room was clean with top notch quality Really appreciate the staff and the hotel for this extremely pleasant stay as it can't be better

Everything was perfect