Hotel Elizabeth - Baguio

The room is very big specious . Very quiet place and secure place . Beautiful decorated . Bed is very comfy .

Nothing

Clean

Too old , the rooms , corridors feels like haunted

Good Security services

The front desk service was disappointing. The staff was not welcoming or helpful, and the communication was poor. I expected more professional and courteous service, especially for a guest-facing position. I hope management can address this issue and improve the customer experience.

The place is grand.very good value

N/A

I like the idea of conservation. Being provided with what is needed only when asked and the hotel pretty much have what we needed EXCEPT for the air-conditioning.

No Air-conditioning

Everything

None

Номера чистые, Wi-Fi работает. Завтрак супер. Выд потрясающий.

nothing except for it’s location

Staff failed to swiftly address our complaint for noisy occupants of the adjoining room. Occupants were loudly singing, playing games and laughing quite late at night.

Scenic

I lost a jacket that I am certain I left hanging inside the room. However, I was told it was allegedly found in a public area. I had requested room service that day.

I like the location. Away from the city but not that far.

Buffet is good but I suggest to have the food replenished (for a late riser like me) until the end of the breakfast (10 AM). 😅

location and beds

the floor inside the room was not mopped enough and there was no aircon.I understand we're Baguio,still there should be an option instead

We loved the breakfast. Hotel Elizabeth was always our hotel.

One of the staff members was unhelpful when we requested to be transferred to another room similar to the one we were assigned but with a better view. Instead of assisting us with our request or simply informing us that she would check for available options, she immediately responded that they needed to prioritize incoming guests who had yet to check in. We found this disappointing because we had already checked in and were on our second day of our stay. We expected that our request, if feasible, would at least be considered before prioritizing guests who had not yet arrived. While we understand that room availability may be limited, we would have appreciated a more accommodating and service-oriented response rather than an immediate dismissal of our request.

Resto staff was kind and helpful Guards were amazingly helpful, consistent greetings.

Receptionists have very poor customer service skills and behavior..terrible! Room was stinky The fan was filthy Regular cleaning was poor Smoking staff at the side of the room TV box had terrible signal Poor quality TV

Location, customer service and classic look is very charming.

It’s a bit dated but still very good value for money. Location is fantastic!

Location is good. Staff is accommodating

Breakfast was not exceptional. There were not a lot of choices.

Great service from the staff. Excellent range and quality of food.

Nothing to complain about. It was an excellent stay.

Good location, very good bfast buffet, big rooms and accommodating staff

A bit old but still good

Love the place and the location is very beautiful.

They need to put the small towel , face towel and hand towel. Otherwise everything is going to be fine and I will be recommended to my family and friends…

Not all

Breakfast only

Good location and facility as well as very accommodating staffs ( especially the security guards)

None

Food was great.... Superb! The location is also perfect for tourists who intends to take time away from noise and pollution, and have some peace and quiet moment. Since 2018, it's like an annual tradition for my husband and I to visit Baguio during month of May as it's our anniversary month (except during the pandemic), and we choose Hotel Elizabeth every time.

Supply of basic toiletries, such as tissue paper, should have been provided everyday, regardless if requested or not by the guests.

Overall was Excellent!

Very much!

All good..staffs are very kind.

The room bet untidy specialy the floor a bet smelly.

Not much to say.

Nine

Room was amazing

Nothing, bad to say

All of it

None

Le personnel est très aimable, près à aider sur demande

everything went good. no issues encountered. breakfast even if plated was just right for the appetite.

the time to serve the breakfast took a little longer than promised. parking space looks limited, but didn't have a problem as there were not much guests. neighboring room was too loud but when reported, was taken care of by the hotel staff. there should be reminder for guests to respect other guests resting especially at midnight.

Nice view.and all staff are very friendly and kind..

Nothing

The food was good and the staff were very friendly and helpful.

Nothing right now.

Ambiance. Quiet.

Outdated. No cellular signal underground rooms.

The staffs are nice

Property are outdated. Bathrooms aren’t clean. Bed sheets and towels have stains. Had problem locking the main door. Maintenance staffs wasn’t able to figure out the problem. Musty smell on some areas.

Good

Old building vibe

Breakfast ok

Bathroom not cleaned properly - hair debris still apparent in sink and shower floor.

Staff was great in making me feel welcome and the room was nice and clean.

Everything was good

Excellent staff and facilities

Only 2 complimentary sachets of coffee and creamer in room, had to request more each day and they would only supply 2 at a time, more an inconvenience than a complaint.

Centralt beliggenhed i forhold til seværdighederne.

Hotellet er gammelt. Inventaret trænger til modernisering. Maden er filippinsk. Jeg kunne ønske bare continental breakfast engang.

cleanliness; relatively cheap

n/a

Good food selection for brekkie and the restaurant food was also good

The deluxe room with 2 beds allows only 2 people and have to.pay an extra bed for a child. Its suppose to be for a family because its 2 double beds. If its 2 single beds then its ok for 2 people, but its 2 double beds.

It’s iconic and tranquil

Walk able

Great stay for 3 days over Christmas- Location, cleanliness , breakfast, staff are all wonderful. Very convenient quiet location, Walking distance to the surrounding tourists spots- wright park, mansion house, mines view, botanical garden . Also to country club and John hay areas for walkers. Restaurants, st Joseph Catholic Church, convenience stores nearby. Room is very comfortable and spacious. Staff are nice. I highly recommend this hotel.

Can’t think of anything.

Accessible and clean

The place looks like a straight-outa-fairytale. The staffs are very friendly! Specially the guards. I wasnt just happy abt when we were having breakfast for the crews collecting plates while we were still eating, they could have at least waited for us to finish eating.

Accessible with everything.

It’s well maintained and clean

The bed is kind of hard

Clean and friendly polite staff

The confusion of the room rate. I booked for twin room with the double bed. We are family of 4, with 2 kids one is 8 yrs old and 15.I really thought that we are good at the room i choosed but it happen that its only for 2 pax? I was so confused that i need to pay extra eventhough its says 2 double bed (not 2single bed). How come its only for 2 people but its obviously it can fit 2 each in one bed.

The hospitality of the staff so amazing So polite and very responsive to any support!

None

The breakfast was amazing and lots of selection.

It would be nice to have upgraded their tv to smart and netflix as a bonus.

Breakfast and water heater

bedsheets and overall room smell

we gingen hier last minute heen en alles was uiteindelijk wel geregeld dus dat is heel fijn. Het personeel dacht wel met ons mee en hielp waar nodig, wel was het engels niet het meest sterke

het ontbijt had heel weinig keuze als je vegatarier bent. dit was jammer want je betaald natuurlijk even veel.

Location and ambiance

No, all is good

The quiet location and the restful night

The breakfast ist okay but there is only one type of tea

Clean and very close to Wright park

Tv reception is not good

Central location

Dark ambiance

The breakfast is good with lots of choices and offers varous options daily.

The place is comfortable and the location is very accessible to places of interests in Baguio City, but it probably will need remodelling and upgrading to make the hotel comparable with newly established hotels in the vicinity.

Bfast buffet, size of the room, people are accommodating

Noisy corridors and noisy outdoor

The breakfast buffet is really good.

Het hele service, personeel, alles was goed geregeld, van de hygiëne tot receptie. Iedereen was zeer vriendelijk. We hebben van ons verblijf genoten.

Enige wat tegen viel was bij het ontbijt, geen ham en kaas, verder was alles goed geregeld.

I like it all ,very comfortable and I want to recomend it to other people to go in this hotel❤️❤️❤️

Good price, nice reception, breakfast

Broken curtain, no Ac, noisy fan, bad smell, TV shows (no signal), dirty toilet floor

Acommodating staff

the breakfast is very good with great view. The room was a good size and very clean. The location is ok but you have a sort commute into town

The sort commute into town.

The location was great and an extra electric fan was provided for better service.

The watermelon (my favorite fruit) served was already soiled. They should've checked the watermelon first prior serving to everyone.

Location is near to the attractions in Baguio; our room is clean; food is good and delicious; staffs are nice and friendly.

nothing at all

Horrible management

Inhuman mindset - very horrible management