Best Western Hotel Posada Freeman Zona Dorada

La alberca climatizada

Muy caro para sus instalaciones viejas

El personal muy amable las instalaciones super bien, sin duda volvería a ese hotel.

La comida

Que no dan opción de un colchón extra

Atención de Su Personal y Excelente Ubicación...

Ningún Detalle...

El servicio en general y la atención excelente

Todo bien

La ubicación está muy cerca del malecón. Las personas que atienden muy amables.

El buffet realmente le faltó diario fue huevo, chilaquiles no hubo tanta variedad, postres solo pan le falta un poco de variedad o que permitan ingresar con alimentos al área de la alberca. Por lo demás todo bien.

Muy buena ubicación

Falta de atencion del personal en comedor

El hotel y las instalaciones son muy bonitas y cómodas, la vista y la alberca 10/10. Desayuno excelente.

Se encuentra entre 2 grandes hoteles, y se escucha la maquinaría del los aires acondicionados todo el día. Es un zumbido fuerte las 24 horas y en algunas habitaciones es más perceptible que en otras. Se que no es tema del hotel Pero si llega a ser un poco incómodo.

El desayuno bueno a secas, y la ubicación era la acecuada para nosotros. Me encanta la terraza que tienen y la vista, que no hay tantisima gente en el hotel. Personal amable sobre todo Juan en el bar

Pueden esmerarse un poco más en el desayuno, estar pendientes de resetear después de un apagón los aires acondicionados

el servicio y la ubicacion

falta de toallas para la alberca y el bufet me gustaría que fuera con un poco más de variedad de platillos a escoger

La ubicación y tranquilidad

En el desagüe de la regadera se queda el agua estancada, no funciona bien

la ubicación y que al ser un hotel pequeño no está saturado de gente

la caldera de la alberca estuvo apagada, y hubo fallas con el elevador y cerraduras de las habitaciones

Ubicación

Limitaciones con la red

The yogurt and fruit.

The rest of the food was usually lukewarm/cold even though it was in the heaters. Rubber eggs, cold potatoes, weiners not sausage, deli ham not bacon. Too much hot sauce and beans.

It was clean and staff were very nice.

Our room was right across from another large hotel’s hvac system. It was extremely loud with a high pitched sound. The water in the bathroom sink literally trickled out and sometimes the hot water didn’t even turn on. My husband went for a shower the first night and there was literally no water coming out of the hot water tap. The free breakfast is a great option, however, the eggs and potatoes were cold.

Location

Alberca agua muy fría .

Ubicación y menú

La paz q existe en ese hotel

Todo perfecto

Ubicación, atención y comida

El agua de la alberca estaba fria, que no haya sombrillas y camastros en la.playa, en el área de la alberca sólo dos sombrillas, no hay escalón para bajar a la playa, el ruido de las máquinas del hotel de al lado y en el desayuno teníamos que estar pidiendo más comida porque ponen muy poco, y quitaron la hora feliz , .creo que puede mejorar !!

Centro , con entrada al mar

Bufet deficiente, es decir muy poca variedad.

yes the bar was well stocked and the AC worked fine

La atención como siempre es muy buena

Todo bien!!

Ok

Todo estuvo bien, la recepción, el servicio, el trato, el personal muy amable y atentos. Hay detalles que podrían mejorar como el acceso a la regadera del baño que no es el adecuado. El ruido excesivo a todas horas de las instalaciones de al lado, una que otra gotera, la caja fuerte que no servía.

.

Muy rico, más variedad de bufet dos días fue lo mismo.

La ubicación y atención del personal

Todo bien

Excelente servicio

Excelente lugar para pasar unas muy buenas vacaciones, tranquilo, limpio y bien ubicado

Pésima estancia,habitación reducida espacio,ruido infernal del equipo aire del hotel contiguo.costo caro para ese tipo de habitacion

Todo lo anterior los 5500 peor invertidos x 2 noches 9

Excelente para el precio

Nice location, close to everything, no need to rent a car, nice room very clean and comfortable, guys outside at the bar were awesome 👏

Bar by the pool closed early, refrigerator in the room would've been nice

Muy bueno

Excelente servicio de todo el personal muy atentos y amables Felicidades

Good buffet breakfast. Nice bar by the pool

ME GUSTO MUCHO EL HOTEL, SUS INSTALACIONES, SU UBICACION, LA CONEXION Y ACCESO CON LA PLAYA, LA TRANQUILIDAD Y BUEN SERVICIO... SIN DUDARLO VOLVERIA A MAZATLAN Y EN EL MISMO HOTEL...

Background noise despite being on the highest floor, was inexplicably high owing to the neighbouring hotel's generator. Putting on the AC increased this noise even further. Friday night traffic was directly emmitted into the room as the windows are poorly insulative. Breakfast included was limited in its vegetarian options and even worse in vegan. My last day, i was left without water to flush the toilet. Despite this i must state, that every single member of staff was responsive, hard-working, friendly and helpful!

Todo excelente

Es un hotel muy tranquilo, bien ubicado, chico pero tiene todo lo necesario, el desayuno muy completo. Me volvería a hospedar sin pensarlo.

Relacion costo / Calidad 9 de 10. El personal muy amable, cerca de toda la zona dorada, alberca recien remodelada, en ese lugar la playa esta tranquila y sin piedras. El unico punto malo es que la regadera se tapa seguido y la habitacion esta pequeña.

Muy bien. Limpio, buena atención, en términos generales, se recomienda ampliamente.

Hotel cómodo .. a pie de playa ... Nada fuera de lo normal y sorprendente ..

This property is clean nice and well take off, that's what I love from best Western they have nice and Clean Hotels a very great price!!

Las instalaciones un poco viejas pero aceptables. Lo que no nos gusto fue que el personal

El bufet muy repetitivo todos los días

Pésimo servicio en el área de recepción, deben capacitar a la gente para que le puedan dar un servicio bueno a los clientes. En mi caso no vuelvo a regresar. Tampoco nos comentaron que la alberca estaba en reparación, y era lo mas importante de mi estancia, para que mis niñas pudieran disfrutar de la alberca.

Stayed in November and the toilet broke. Thought we would give it another shot and this time the toilet leaked all over the floor and had to switch rooms. Was not as nice a room as we had in November. Feels like a old hotel that needs some major updates. For a Best Western it was disappointing that both times we stayed we had issues.

Property well cared for with friendly staff ! Pool not heated , would been nice to have snack shack by pool area ! Our stay was overall good .

Beach just steps from property

Every was great

The property was in a good location but is an older hotel.We noticed only 3 or 4 other couples staying there.it will only a matter of time when it will be replaced everything around is newer .We stayed 2nights then moved to our timeshare at the El CID 2 doors down

The breakfast was great staff was excellent

It was all good

small hotel (50rooms) from the 1980tes, staff is super ! facitity is a little old. Pool is not heated so 20 degrees a little to cold for us (Pacific had 23degrees at that time). hotel is very cold in generell. Windows are not able to keep noise outside. Location is great and breakfast as well !! Again i want to point out the staff is friendly, nice and supportive.

aircon next to our window, much too load, could not sleep. pool is tooooo cold in January.

Excelente desayuno buffet acceso a instalaciónes antes check-in es gran alivio después de viajar

All was great. Some issues with the elevator but nothing critical.

ok

Todo excelente

Quaint hotel in prime area of Mazatlan.

We had a wonderful stay at this beachfront property. It was centrally located in the Zona Dorada.

The staff is very friendly

Front staff was a bit rude, they didn’t like the fact I booked through Expedia. We didn’t use the amenities but did take a look around. The pool looked nice but nice. With beach front access. Our rooms were ok, beds were decent. They however were not clean. The floors were dirty, bathrooms/showers were dirty. Told the front desk but they kindove jiat shrugged it off. They do make you have a $500 Peso CASH deposit which was not something I’m used to. I did get it back after I check out of the room and they sent someone to go check the room before letting us leave. I don’t know, it was just an uncomfortable visit. They made me feel like I was untrustworthy. It’s a shame, the hotel has potentiom, but I wouldn’t go back just because of how the customer experience was.

Access to the beach

The pool was very nice and in front of the ocean. The breakfast buffet was decent.

The rooms were not clean. The sheets were stained and not washed, unacceptable. The floor wasn't swept or mopped, it was dirty. The toilet was dirty, only the seat portion was cleaned but the bottom was pee stained and dirty. The housekeeper needs better cleaning skills, at least change the sheets! Not acceptable for the price

The breakfast was great. The pool was great

There was a lot of noise of construction on the roof they would stay at 8am and go till 8pm no time to sleep nor rest. The elevator broke down, and they did not inform anyone. Ceiling Fan in the room did not work, and they did not have a replacement or the part to fix it. Housekeeping was terrible.

Great service

The staff were sweet

My room was on the 1st floor and throughout my stay- I heard buzzing sounds of a generator

The breakfast had a large variety of options and was really good. Tables inside and outside for your chosing. Service was fantastic and staff was accommodating and so friendly.

A new building next door went up and their large air conditioner is extremley loud if you are staying on that side of the hotel and on the 4th floor. It kept our friends up all night, and the hotel's only response was to provide each of them with a pair of ear plugs. They were in room 410. We on the other hand were below them in room 110, and never heard the noise.

Front desk staff. Two servers at the restaurant.

Had to relocate rooms due to malfunction on wifi. In the second room, the restroom didn't flush. the tv only had several options for certain channels. Beds were very uncomfortable at the edges too soft due to usage.

Plenty of lounge chairs and tables around the pool and ocean views access to the beach and clean bathrooms. The food was great and also a wide selection of drinks. Service was excellent! Would definitely recommend we will be back for sure next year!

The personnel of the cafeteria weren't pleasant. They were on their phone most of the time. they are too young. The food was terrible., the rooms where too dark not enough light. They don't clean the rooms every day. On our first day the bathroom floor had blood stains from before. This was my second time there, but this time was too much of a difference from before. Sorry for my comments but when I travel I like to rest in a clean place.

Gotta love this quaint place on the beach!

We had our hearts set on staying at the only Freeman Hotel we knew about in Mazatlan - the old classic '50s hotel in El Centro. We had no reason to think there was any other Posada Freemen hotel. After we had visited the Freeman Hotel in El Centro, Mazatlan, we were charmed, so went home and booked the Freeeman for Feb 14th 2024. When we tried to check in, the extremely disappointing news came to light - there are 2 hotels with EXACTLY the same name, in Mazatlan. And they would not exchange our booking, saying the hotels had nothing to do with each other. So we went to the Zona Dorada, a location in Mazatlan which we are not particularly fond, since it is full of American and Canadian tourists and tourist bars, restaurants, tourist gift shops, etc. We like the old classics.

it was the wrong hotel. It is a cute older hotel, which has appealing decor, and we liked the boutique feel of the Freeman in Zona Dorada, but it was not what we were looking for.

Place was small simple and everyone was friendly.

Jacuzzi

Great location and great staff. Good breakfast.

this resort for me and my wife got the best food aroud breakfast is great the food in general and the margaritas are superb is a little hotel but big in all phases food and attention i greatly recomend this place location is great i front beach hotel you can have your margaritas or snacks by the pool the service is awesome its quiet not to many people the pool is small but very nice we really enjoy our stay at this place

Everything

Good

Good location. Good size and nice common spaces

Humidity in the bathroom. Requested a new room with no problem

The coffee machine did not work. The room was not clean. Check in time was at 3 pm however, the room was not clean when we came to the room at 5:30 pm. We still had to wait 45 minutes to get it cleaned. For compensation, we got an additional 30 minutes for checking out. The nice thing was being able to leave the car parked outside with vigilance. There’s cameras everywhere.

The staff were excellent. The breakfast was hit or miss. Staff members went out of their way to help us learn the public transit and accommodated our diet restrictions during the breakfast. The staff make up for the hotel's many shortcomings.

There is an industrial machine type place next door. So. Very. Loud. Disrupted sleep, made the balcony unusable. Cleaning staff were so eager to clean the rooms you are woken each day despite placing the do not disturb sign on the door. Some morning multiple times. They are lovely, kind ladies but sheesh! Let a gal sleep! Pool is shaded due to the neighbouring buildings and so never quite warm enough for a lovely swim but nevertheless, it is ascetically pleasing if nothing else. If insects bother you- likely not the best place for you. We constantly had cockroaches in our room.

It was a small authentic Mexican Beach Front Hotel that had everything to suit all are needs. The Buffett breakfast's was always good. It had Best Western Standards that provided good economics.