El Cid Castilla Beach

If you're thinking about a day pass here, you might want to rethink it. Sure, the resort has a huge, pretty pool and super nice staff, but honestly, that's where the good stuff ends. Everything else is pretty disappointing. The buffet food is really bad, and the cocktails are basically just flavored water. And if you're hoping to chill on the beach, forget it – there's no seating! The beach area is tiny, and even though there are palapas for shade, you won't find any lounge chairs or anything to sit on right on the sand. So, with the bad food, weak drinks, and no beach seating, a day pass here just isn't worth it.

We just returned from El Cid and stayed in Castilla Beach. We were a family of 9 including an infant of 10 mos, a toddler just shy of 2 and a 4 year old. When we booked we upgraded to Elite and it was worth every penny. Let’s start with our arrival. We were immediately directed to the private check in. There is a small tourist tax per room which we were aware of prior to our arrival. Check in was smooth and the accommodated our request for 2 cribs, a fridge and adjoining rooms. Out of the gate we were extremely happy. Our rooms weren’t ready yet so we went and had lunch at La Concha in the El Moro hotel. Shout out to our server, Angel. He looked after us a few times throughout the week and was always pleasant and welcoming. We had a choice of buffet or à la carte dining here. Food was excellent. We had breakfast and lunch here almost everyday. Definitely try the coconut shrimp and the La Concha salad. Rooms were clean and we had a beautiful ocean view. Like others who commented, they are a little dated but honestly the decor is low on our priority. Cleanliness is what is important to our group. Beds were comfortable and there was plenty of space for clothes to be hung etc. Poolside was great. As I mentioned we had a 4 year old with us and there was plenty of things for her to do. Water wasn’t too deep close to the edge and they had water slides that were age appropriate. Our servers at the pool were Francesco and Ramon who were amazing. Talk about hard working! Those guys never stopped. We were there over the Easter long weekend and they set up an Easter egg hunt and the Easter bunny was there for pictures too. Very kid friendly and well organized. Beach was a ton of fun for everyone too; from building sand castles to playing in the waves. Life guards on duty took their jobs seriously and certainly were watching what was going on. We booked four of the five à la carte restaurants and again food quality and service was fantastic. We didnt go to Marina. We will save that for next time. The only place where we didn’t find the food to be good was the buffet in Castilla. There wasn’t a ton of selection but with so many other choices it doesn’t change my rating of the property. We (twosome) also managed to get four rounds of golf in. Courses were in great shape. Played a round in about 3 hours. Our caddy had eagle eyes so no time wasted looking for balls. Overall we had an amazing family vacation. We had never been to an El Cid property prior to this vacation and we were completely satisfied with everything. Although I only mentioned a few, all of the staff were outstanding. Highly recommended and we will definitely return but absolutely upgrade to Elite!

My wife and I spent one week as regular all-inclusive (not elite) guests the week before Easter (Holy Week / Samena Santa) at El Cid Castilla. Overall we really enjoyed our stay and would return. Room: Our ocean view, king size bed room on the 9th floor was fantastic! Very spacious, amazing view, comfortable bed, and very clean. My only negative was the lack of hot water when showering. It was only ever lukewarm at best, but when it’s +30°C outside it felt refreshing. We left notes for housekeeping if we wanted more towels or pillows and they were great at filling those requests by the time we returned. Pool: Every morning I would get our pool towels on some chairs before we went to breakfast. The pool is very clean and well maintained. The waterfall features are beautiful and relaxing when reading a book. The water was a nice temperature. The pool at the El Moro side was definitely busier since that is where kids can jump off the cliff. Castilla side did get busier in the afternoons so as early risers we enjoyed the quiet mornings at the pool. Food/buffets: the buffet was surprisingly good. We enjoyed 95% of what we put on our plates. Lots of options so you don’t need to eat the same thing every day unless you choose to. The omelette and eggs cooked to order station was fantastic! Always fresh fruit, lots of vegetable and salad options, great fish and other meats, pizza and hot dogs available for more North American style foods. Lunch is served at the outdoor restaurant with great views of the ocean, and dinner had different themes every night. Food/a-la-cartes: We didn’t have any trouble booking an a-la-carte restaurant for the following night. With only 2 of us, we were able to book for 6pm or 7pm seatings 3 nights in a row. We ate at the Italian, Thai, and Argentinian Steak House restaurants. All were very good. The mango tapioca dessert in the Thai restaurant was so delicious and refreshing! Alcohol/drinks: we are not big drinkers but enjoyed the occasional michelada, Paloma, jamaica juice, orange juice, or horchata. We never went thirsty and everything tasted great. Beach: the beach is lovely in this area. Golden sand, flat, you can walk for about an hour to the left with no obstructions. Heading right/North the beach does get a little steep in some places making it more of a hike. The Pacific Ocean water is very warm and swimmable. You can walk out quite a way and only be hip deep. Resort Fee: there is a $15 USD/day charge that is paid upon check in. This can be surprising so be aware of it when you book. It’s not uncommon though, I have paid it in places like Las Vegas so just work it into your vacation budget and be sure to utilitize the hotels amenities. Staff: the staff were always incredibly helpful and attentive. Special thanks to Sergio and Antonio for always taking care of us in the Pergola buffet! Location: El Cid is connected to 3 resorts (Granada, Moro, Castilla) and offers a shuttle to their Marina location. The 3 connected are close to the Golden Zone and Malecon so walkable or a short taxi/pulmonia ride from most things you may want to visit. We absolutely loved our stay at El Cid Castilla. We were at Riu Emerald Bay 3 years ago and preferred El Cid. It is an older hotel but extremely well maintained for its 40+ year age. Hope to return soon!

So I’ve been here for 2 weeks and leave tomorrow. So let’s start. First off I booked an all inclusive at the Granada. 14 days all inclusive direct from Edmonton. Price was very fair I thought. As we boarded the busy there was no option for the Granada, just the Beach, Moro, and Castillo. Being here before I got on the Castillo bus and once arrived I was just going to walk across the road when the bell boy told me the Granada was closed. “News to me”. So I checked in and asked to be upgraded because I didn’t want the absolutely packed poos at the other resorts. I wanted a laid back resort. Well get a 4 hr wait I got a room ground floor 15 ft from the pool at the El Moro, 15 ft from the stereo, yoga was 1.5ft from my deck. Yes not what I wanted. Do I thought I would make the best of it which was fine until you tried to figure out the all inclusive and the 59 colors of wrist bands. Went for lunch to be told sorry you came dine here, went for a drink and told the same. Finally four a bar and got draft beer. Guy beside me got a can? Got into the room, not a bad room. It was loud but whatever. I went to have a beer in the deck but guess what? No fridge in the room at all? 2 bottles of water that they replaced “once” in 14 days. Went to the buffet for dinner and let’s be clear I’ve eaten camp food for 26 years. The slop they serve is the worst I’ve seen in 26 years ov vacations. It tasted ok, it it all was “slop” in some sauces that you had to guess what you were eating. Lunch was worse. Breakfast was better if you could wait in line for an hour to get eggs cooked to your liking. No bacon but you could get a pork chop for breakfast. Lol Could not get a seat in the lobby bar. They had 1 for all 3 resorts (1000 rooms). It maybe sat 30 people. Now the staff worked hard and are not the problem. I say to management and owners if you don’t want to be an “all inclusive” then don’t be. I will not return to the El CID, Mazatlán is great and if you want a real “all inclusive” go farther out to the Riu.

If you are a couple or in a family, and you want to check in fast, the one thing to remember is that the bellhops will bring your luggage to you in the check-in area. So, why would you stand around and watch them unload the bus? Get off the bus and walk (or run) directly to the front counter with your paperwork and credit card (because there is a surcharge) in hand. They will have two or more staff at the check-in counter. Check-in is usually 10 minutes long. We got a room overlooking the pool, facing the Pacific. What we didn’t know immediately was that the activity area was close by and their super powered speaker was 8-feet from our balcony. Once we unpacked and headed downstairs to the pool deck to get our towels (and a beverage), we settled into a lounge chair and the activities staff were playing their music and entertaining the guests with games. A few hours later when we returned to our room, it was apparent that the noise from the speaker was going to be an issue. We were pretty tired having had to get up at 4 a.m. to get to the airport. (N.B. Once we got to the airport we found out the flight was delayed by 2.5 hours!) Anyway, after a nice shower and dinner at the Pergola buffet/dinner theatre, we decided to go to the check-in counter and request another room. We are seniors and like to take a nap in the later afternoons. So, this room would not be a good match. I spoke to the same young señorita that checked us in and asked for a different room. She hummed and hawed for a bit asking irrelevant questions. I, again, requested a different room and she disappeared to the back and out came Carlos, the young assistant to the rescue. Right away Carlos found us a room, number 4081, which was far away from the music and activities of the El Moro pool. He made arrangements with a bellboy to come to our room in an hour and escort us to our new room. By 9 p.m. our problem was resolved and we were happy, plus we slept comfortably all night! Thank you Carlos! Our vacation was issue-free thereafter. Not one thing went wrong. Everything was great! The staff there are so pleasant and pleasing. You’d think this review would be over. Not really, we just want to say a heart-felt thank you to Sergio in the Pergola breakfast area for being our number 1 server. He saved us a table each morning, got us our three favourite juices, and sometimes a coffee. Another big thank you to Alejandro in the Mexican à la carte Restaurant (La Cascada), and our two pool servers by the El Moro pool for refreshing us with our morning Tequila Sunrises and afternoon cervesas. And then there was Monica at the money exchange booth for putting up with our daily, sometimes twice daily, visits to “break” our 500 peso notes. This was our fifth visit to the El CID Castilla beach resort since 2007. Superficially, I see there are some changes. They repair and paint as well as keep the building looking fresh and clean. We like coming back because we are comfortable with the resort and the staff are great. Also, the cooking crew are hardworking and creative to ensure we stay satisfied.

De maravilla

Todo está al 100

Beautiful resort! The staff was so friendly. The kids had a blast with all the activities and shows. The staff was so fun and accommodating for the little guys (Yazmin, litzy, and Nadia)

Our 2 week stay at the El Cid Castilla was in the most part, a great 2 week holiday. From the clean grounds ,beautiful pools, great food, and Wonderful service and Great Servers , El Cid is the real deal. Smiling faces through out the hotel willing to help out when needed. Location was great for shopping and small bars in Golden Zone. Beware of $15.00 US. a day service fee upon registering . Not sure if other hotels in Mazatlan charge this. The buffet was good. The a'la cartes were great both the food and waiters. The beach was clean and easy to walk. Great location. Pools were clean and activity people were full of energy and friendly. Service around pool was very good. Rooms clean. The only negative part of our stay was ; Check- in was very slow with limited English. No Free bottled water in rooms . No warning about not drinking hotel water. Food prices on menu were very inflated at buffet and a'la carte for non inclusive people. Bath Towels very late near end of day.

The location was fantastic! The outside of the hotel was great and very clean. The food was mostly Mexican but plenty of fresh fruit, cereal, pancakes and bread for breakfast. The hotel room was basic but did have a TV, iron and ironing board, hairdryer and a safe box.

You have the option of clean sheets and toilet rolls each day but the room itself was basic. You have to tip for everything, not much but it all adds up. The hotel had 85% Mexicans, a few Canadians but we were the only English people throughout our stay.

La limpieza muy buena

El trato del personal demasiado impersonal no pudieron conectarnos el WiFi ni a mi ni a mi acompañante.

Noe was by far the most welcoming, friendly person we met at El cid. He made us feel so welcome to Mazatlan, any questions he was happy to help! We will be back just for Noe.

We booked a last-minute family trip through WestJet Vacations and were initially a bit nervous since we weren't familiar with this property. However, from the moment we arrived, those worries vanished. We were whisked away to the Elite Club check-in, which was our first hint at the luxury experience ahead. The staff did a great job explaining the expansive property and the perks of our wristbands. The Elite Club is worth every penny—it granted us access to all properties, various beaches, and top-tier bars. Dining: The food was a major highlight. We visited the Marina (absolutely fantastic!), the Mexican, and the Argentinian restaurants. Each offered incredible service and a perfect atmosphere. Even the buffets were consistently clean with a generous variety. Beach & Pools: While the pools looked inviting, we spent all our time at the spectacular beaches. If your package includes the private beach, do not miss it—it’s a must-see. Obviously I used AI to help write this, but it sums it up quite nicely. Would return in a heart-beat.

This was our 15th (15 years) visit to Castilla, and as usual an outstanding trip! We are a group of golfers who book the elite package with unlimited golf. There are 3 golf courses accross the street as part of this amazing resort, which also includes numerous tennis and pickleball courts.You will never be bored.The beach area is also fantastic, if you like beach walks around sunset , this is the place. Rooms and food were outstanding.With our package we dined mostly at La Concha, and did a few of the a la cartes, which were great. Shout out to Leissie for arranging our accommodations, Fernanda and her team at elite for ensuring care and comfort, Marta at the club house for arranging our golf,....all amazing and service oriented staff that understand customer service. Also at La Concha, Ricardo and Stephen outstanding 5 star service! This is an amazing resort with incredible staff and we will be back next year. Highly recommended!!!!!!!!!!

We ate at El Alcazar twice during a recent stay in Mazatlan. It is our favorite of all the El Cid restaurants. The food is delicious. Both times our server was Marco. He was outstanding. Attentive, professional, personable, and a lot of fun. We also spent a day at the beach. We received excellent service from Alfonso. If you’re on the beach, look for Imelda who sells cover ups, dresses, and hats; Patricia and Blanca who sell jewelry and do hair; Leo for sunglasses and hats; and Sergio for fresh fruit. They are extremely kind, wonderful people.

Really excellent service way beyond friendly customer service very helpful. Really recommended hundred percent can’t wait to come back.

No power for a day and no compensation. Did not honor our all inclusive stay and air conditioning is awful

Sub par room. Coffee maker didn't work. Did not get replaced because there wasn't any water available. Except tap water...gross. no water stations were available. We had to get coffee in morning from buffet which was so backed up. Bathroom shower had bugs? dropping from the ceiling. Grout on floor was dirty. Noisy and dysfunctional ceiling fan in the main room. But excellent view of ocean! But constant pedlars that even came up to our balcony. Constant mierachi bands!! Annoying. Do not choose ocean front room in this hotel. We ate our breakfasts at the granada across the street. Nice and quiet and could sit outside by the pool!

Unhappy expected more

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Needs to improve entertainment at Lobby Bar And Get Same attention to everyone We been There on 08/11/25 from 8:30pm to 10:30pm And Waiter’s Never Offered a Drink 😡

All inclusive was awesome

The swimming pools and access to the ocean were fantastic. The quality and variety of restaurants included in the all inclusive made it an excellent experience.

Cid Castilla was very clean, staff was very attentive, rooms are a great size, AC and fan worked great! Plenty to do around. Only bad thing in order to get a chair at pool you must go down at 7am to get your towel and put on a chair like everyone does or else they are taken all day. Beach is super full every day, no room to lay and relax.

None

All inclusive package was well worth it! There’s tons to do, waiter are extremely nice. Totally would recommend

Esta muy bien el concepto, ubicación y servicio, FALTA QUE SE INVIERTA EN LA RENOVACIÓN, HUELE Y ESTA VIEJO

There are pros and cons, and will begin with the good. The service towards guests is excellent and top priority. You can see this from entry point to check out. The food is good, but the reserved spots are excellent. I especially enjoyed the Sushi food. The drinks are ok and cleanliness is a pass. When you request extra items, they kindly provide this. The negative is extremely disappointing to me and that is the fact that there is NO consideration to the environmental impact. There is soooo much trash in the beach without any accountability from the hotel towards having someone clean up after it's inconsiderate guests that leave a bunch of trash for the ocean to take. Its so disheartening that it left me feeling so disappointed in the hotel. I understand that people should be the ones picking up after themselves, but the reality is that its not the case, and I do believe the hotel could at least have one person picking the trash (plastic cups, toy nets, plastic bags, chip bags and some much more) that is in its beach. I was in the beach everyday of my stay and picked up so much trash from the beach, but to no avail since so much was left throughout the day. I told the Cid Castilla representatives by the beach, but not much response was given.

Great location great food

We stayed at the Marina, and used the the Castillo for the kids club, breakfast/lunch and the adults pools. Service is amazing ! My kids (4&6) looooved the kids clubs, the women there were very nice and loving . Our favorite part of the breakfast were the Nutella waffles 🤣 . Food is correct , nothing outstanding but as expected for an all inclusive . I recommend this place for family !

The hotel is very old and there was bugs in the bed and roaches in the room. Food was disappointing. Staff was very good tho.

Beautiful property with great customer service & very friendly staff. Only thing I didn’t like was that there are no microwaves & no mini fridges in the room.

Room was full of mosquitos Customer service was horrible Service by the pool was bad Theres nothing nice about this hot Really bad experience I got charge $15 per person like a surcharge when we checked in .. expedia didn’t notify me about this extra charge

My review is to specifically commend Fidel, the room service manager. So friendly and helpful! He never failed to recognize us on his travels around the resort and make suggestions for what to see and where to go. His people skills are waisted in his behind the scenes job.

Ideal for families. Food was excellent considering an all inclusive resort, alcohol drinks could be better. I didn't like the resort fee and no free internet.

Great Beach. Good Costumer services

Great ocean view from our room!

Half of our stay had a conference of young adults that partied all night by the pools, hotel staff did nothing

It was very noisy at night people knocking at our door the staff there did nothing to tell people to keep it down due to guest. These did no only happen one it happen 3 nights in a roll. My experience was terrible staying there I would not recommend it any on my staff. I stayed in other place in the are much nicer place to stay.

💯

Excelente hotel, de verdad que el trato de cada uno del personal es muy humano y amigable, la comida y variedad muy buenas. Los shows en la pérgola muy buenos, igual que las actividades en el día y los jueguitos para niños. El único pero sería el tema de que no hay wifi más que para 2 equipos y nunca pudimos accesar, pero es lo único que vi que podría mejorar. Sin duda regresaré al mismo lugar

Didn’t like alcohol drinks option with the All Inclusive and food options between 11:00 and 1700 hrs

Hubo recargo oculto que expidia no me informo tube que pagar 740 pesos por cargos que pagar expidia nunca menciono al momento de la reservacion. No recomiendo expidia ni el personal de la administración del hotel, también la limpieza no es muy buena

I like the golf club is across the road. The staff are very friendly. Amazing views of the ocean. So many activities on location and off. I’ll go back and recommend it. All inclusive or go eat out.

For paying exclusive package not worth it. Food quality was poor like high school cafeteria. Will never do that again

Had to walk to restaurant or pay for a taxi. Staff was not verty friendly at the front desk

The fact that wifi wasn’t included ..was a huge disappointment …(been in many hotels and wifi has always been included) …when asked about the airport shuttle we were told there wasn’t one … only later to be told the night before we left you had to book two days in advance ??? -Housekeeping staff was very friendly and did great work cleaning our room - Beds and linen were very clean and comfortable

Great for families. Service of employees was exemplary. Roooms were fine - nothing fancy. Great inexpensive family vacation.

We like everything

✨✨✨

We really enjoyed our stay at El Cid. We booked through Expedia and were treated extremely well during our stay. There are different colored wristbands and our wristband afforded us to go to any restaurant, and even order off a menu at the ala carte restaurants, and have top shelf liquor. Room came with robes and slippers for an extra touch. We truly enjoyed the upgrade to an oceanfront room and enjoyed sitting on the deck and listening to the waves. Very convenient location with ability to walk to many place, or getting a taxi was very easy. We will definitely recommend El Cid and plan to come back in the future.

This is my favourite place to stay 😃 Been going for 42yrs and after our house sold this is my place to always stay

Included drinks and buffet were okay. Speciality restaurants were amazing Daniela went out of her way to assist as did the wait staff at El Patio.

N/A

The pool staff and dining staff (especially in the buffet) were very good. I was a little disappointed that we couldn’t really “play” at the other El Cid resorts. I found the public washrooms were not as clean as I would have expected. The food at the Argentinian restaurant was fabulous.

Great for kids!! Food options are great, especially breakfast. Every employee was helpful. Loved the little shops located inside the hotel.

Honestly such an amazing resort, the staff were incredible, inviting and wonderful. The pool areas were family friendly and so beautiful. The experience was beyond amazing

The resort is very clean and the view of the ocean is amazing. The food for the buffets was about average for a resort buffet. We had plenty of walkable options for amazing food. The cleanliness was amazing. The staff was always willing to help with whatever you needed. Definitely will be going back again

Every employee at El Cid from the front desk, bell staff, waiters, and house keepers were super friendly and helpful!

It only gets better with every stay at this hotel. The staff in the Elite office are exceptional and an absolute delight to deal with. They very accomodating and provide superb service in an efficient and always with a great smile. We were treated like family. All pre travel requests were promptly replied to and everything asked for were provided on arrival. Golf was great. The addition of the falcon bird control was very effective and entertaining. Can't wait to return.

All staff were friendly and helpful, great variety of restaurants, very clean and close to the city attractions

We got extra perks because we booked through Expedia. The Al a Carte Restaurants were very good for dinners and easily booked through the Elite Club. We could go to 5 pools, but only 2 were heated. Great gym, beautiful pools. Staff very friendly and accommodating. Buffets were disappointing and the Pergola Restaurant was like a cafeteria, no atmosphere. Not much for evening entertainment.

We stayed at the El Cid Castilla Beach Hotel from March 2nd to March 12th. The hotel was very clean and the staff were super friendly and helpful. We were upgraded to Elite Club and let me tell you the staff at the elite were absolutely amazing. Any question or anything we needed they got it done. The food at most of the restaurants was really good, the only one we didn't care for was the Argentina Steak house, ( I think we are just use to Alberta beef) lol The food at the pool was really good and fresh, the bar tenders were really friendly. The entertainment at night was really good, the dancers were really talented and loved how there was something different every night. During the day at the pool there was always something going on, my husband ended up winning two bottles of tequila!! lol From check in to check out was smooth and quick as there was 15 of us. Don't let the 3.5 4 star rating fool you we have stayed in some 5 star hotels that don't compare to the El Cid Castilla. We would definitely stay here again!!!

My husband and I visited for a week the beginning of March, and we had the best time. We wanted a vacation for relaxing at the pool and on the beach and that is exactly what we got! The pool atmosphere was great, very clean and our pool guy/drink server, Paul Salas, was amazing. He was so efficient, and super friendly.,he always made sure we had what we needed! This beach front hotel is in a great location. I recommend getting an ocean view room because the view was wonderful. The buffet was great, alot of selection, always clean and fresh. We loved the lunch buffet which is open air atmosphere with views of the beach and ocean, with always fresh selections and always clean. If i had to complain about something, it would be, the bed was a bit hard for my liking, but that didnt ruin our time!!

Wouldn’t recommend all inclusive food is horrible worse then cafeteria food And alcohol is plastic bottles manager yelled at a bartender for giving someone regular Jack Daniels instead of cheap plastic bottle whiskey. Definitely would not recommend this place to anyone they treat everyone differently according to the color of your bracelet

I like the swimming pool area but the only good restaurant is La concha .

I was unclear why there was an added 170 something for hotel fees

El Cid Castilla is a top shelf resort, we arrived Feb 26 till March 12, it was an amazing 2 weeks. The room was clean, the atmosphere was welcoming. The staff is excellent and very accommodating, Francesco on the beach, Frank at that Activity center, Angelita around the pool, Sergio Rojo, Antonio and Ruebens in the dining room were all very professional and had a great attitude. The Golf Course staff was amazing as well, we enjoyed our trip very much! See you next year!!!

The buffets were average/below average. I had hair and egg shells in my AM eggs. Dinners at restaurants were good. No music on the beach so the brass bands (tuba, trombone etc) would blast super loud and try to play louder than the next band. Disturbing. We couldn’t hear the beach or waves. The buildings are a little run-down but the cost was low on the stay so it was what we expected.

Excellent service will stay again

This is now my favorite place to stay when I visit Mazatlán. El Cid has something for everyone to do if you have a large family and kids. Lupita Soto was the sweetest and kindest in teaching us how to do crafts, and she is also very attentive. In Aquaerobics, she is very energetic and recommended several places for us to visit. Everything is beautiful and a perfect vacation to enjoy by the beach.

Nice place to stay, convenient location, nice facilities.

location and lay out eas great ,drinks way outa line .

I was quoted a resort fee by Expedia that was not honoured by the hotel at check in. I am a type 1 diabetic and was charged for a fridge. Our room was not clean and our bedding wasn’t changed unless we were there watching them do it. The money for drinks and food was outrageous! Paid over $7 Can for a beer at the pool?? The elevators sucked. There were a couple of good things: clean drinking water was provided via a tap system. The location of the hotel was convenient to all the restaurants, pubs and markets and the view from the deck was great. Overall if you’re not in the more expensive side of the hotel you will know it and probably regret not spending a bit more at a different hotel.

Safe

The view from our 14th floor balcony was outstanding. Our stay was 3 weeks and 3 times we needed to call down for a new access number for wifi. Much more convenient to have it for the entire 3 weeks. The location of the hotel is great. Easy access to shopping, restaurants, bars, etc. The pulmanias are the best invention. Such an easy way to get around.

Awesome heated middle pool. Wish at least 2 pools were heated. Food was hit and missed. Tiered bracelet system was confusing. Never was totally clear what we could/couldn't access. Only able to get reso's for one ala carte the whole week (unless we ate at 9 pm)

Good food and service . Friendly. Pronations a complete waste of time and money.

A little noisy

It was nice

We liked the big pool on the El Mor side, as it was heated. We felt safe walking on the beaches.

Workers

Thomas our waiter is just the BEST. He works on the beach a lot He is so kind and so great and is sinply the best!!! Thank you!

Treatment for Expedia customers Wes different than regular customers and limited

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With their all inclusive, we had full access to all of the El Cid resorts, restaurants, shows and amenities and shuttle service to all them aswell making the experience incredible and always something different

The staff were all pleasant and kept the hotel looking good and working efficiently.

Everything was well maintained. Good food options and evening entertainment shows. One thing i didnt like qas the piils were to cold.

Took over an hour to get food from room service. Check in took forever. Very nice hotel, very clean. Shower didn't drain very well but seems normal in Mexico.

We LOVED the gal that cleaned our room. Her name was Angelica. So friendly & accommodating.

Variety of dinner restaurants was good. All inclusive rates were a little high for the quality of the food.

A lot of things were an add on. Like A Latte, Guacamole and such.

The location in the Golden Zone right on the ocean is great. The staff were very friendly and provided excellent service. We did not care for the food, however. There are many peddlers and mariachi bands on the beach outside of the resort which isn’t unique to this hotel, but it can be a little overwhelming if you’re trying to relax.

Location is the only good thing about this place. Hotel is old and it shows. Bed mattresses and pillows are hard and uncomfortable. When getting ready for bed pulled down comforter and sheets on bed were disgustingly stained. when we asked for them to be changed there was about a 20 min wait in sending someone up it was probably about nine in the evening and we were tired from a long day of travel and just wanted to go to bed, but finally someone came up to change them. That person said that that was normal and they are told to still use those sheets on the beds. We also had another instance in one of their restaurants of dirty table placemats that were used on the table we sat at and were told they were washed that morning and those are just stains and we’re OK to use. We told them to take them off the table and we would not use them. Food quality is mediocre. Staff members seem to not be well trained in customer care for the hospitality industry, making guests wait excessively for things when there should not be a wait. We will not be coming back to this resort.

Very nice staff. Food was good and the service was great. No problems getting around the hotel.

I thought the buffet was adequate but wished they had a taco/burger bar at the pool areas. The restaurants were exceptional. The employees were very kind and attentive. We will be back again.

The pool area was huge and jumping off the rocks into the water was a highlight. We reserved five restaurants during our stay and the dishes were all delicious, unique and presented favourably. And the check-out was stress-free with no hidden charges; which we’ve dealt with at other resorts over our years of travel.