Hotel Rio Malecon

La alberca estaba muy limpia solo que me picó agua

Cuarto húmedo, el aire no podía bajarle , la comida del restaurante era muy cara ,

Muy buena ubicación, Calidad-Precio

Buen restaurante que no pertenece a ellos

Lugar incómodo, personal grosero (la señora que está en recepción Rosario) nos dieron habitación que no era y querían cobrar más por hacer un upgrade, no serviría bien el aire, sucio, mejor optamos por salirnos y cancelar la estadía

El personal amable

Todo

Los baños no tienen abanicos

LES SOLICITE FACTURA Y AUN NO ME LLEGA

La calidad de atención del la Srta Rosario y el personal.

La transmisión de la TV solo NETFLIX Y YOUTUBE no hay mas y si los pones no se ven por que el internet no llega muy bien a la habitación. Pedi servicio a la habitación y solo efectivo por el internet Esos dos puntos como sea pero que no llegue el internet al 100 y sea muy intermitente es algo difícil si lo piensas ocupar para trabajar o tomar alguna junta online Fuera de eso si solo llegas a dormir esta relativamente bien ya que el aire es algo ruidoso pero con el cansancio dejas de escucharlo En general bien si buscas solo llegar a dormir, si estar un rato en la habitación, tirarte en la cama a ver una peli, refugiarte del calor o trabajar un rato, no resulta muy bien

Excellent food at the restaurant. I ate there several times. I mostly had very good service and over the week got to know some of the great people who worked there.

One (and only one) staff member of the restaurant was actually rude. He followed me to my room after lunch one day to accuse me of not paying and demanding I sign something, when I thought I had (I signed what was given to me and thought I was signing it to my room, but he said I didn't do it right). I'd eaten there several times already and paid every time. I was a guest at the hotel, I wasn't going to run away! I'm not sure why he thought it was a good idea to come after me like that. Rude and actually a little bit scary, TBH

El restaurante está muy rico 😋 me gusto

Que no hubiera estacionamiento

The location, the restaurant and the staff were all nice.

The room walls were a little rough looking. Cracks and dirty stains on the walls.

The location was great and you were able to walk to many restaurants and bars. It was 1 block from the beach, and the staff was super friendly. Would recommend.

The beds were a little on the hard side for me. I also did not see any parking on the property.

the staff, especially Melina at the front desk, Manuel in the dining room were very helpful, understanding and kind.

the price has gone up noticeably.

La ubicación

No hay elevador, los discapacitados batallan para subir La alberca muy pequeña

Todo exelente

Excelente ubicación, buen precio, habitaciones muy limpias muy cómodas y personal muy amable

Bueno pues a mí no me gustó que para tener luz tenga que tener la tarjeta activada o que solamente nos den una tarjeta porque si nos salíamos pues no podíamos dejar tipo celulares cargando . Cuando hice mi reservación No leí que era con alberca salada y la alberca pues está muy cerquitas de la recepción y el restaurante no tiene nada de privacidad si hubiera estado en la parte de atrás estaría mejor

This hotel denied my stay because I have a service dog. They broke Mexico service thug laws along with Puerto Vallarta service dog laws.

I didn’t know that these people had cold hearts, and would put somebody out on the street. Just for having a disability with a service dog.

The location was excellent! The staff was very friendly and helpful! It was lovely having outdoor seating for rest breaks from the heat! The room was so clean and refreshed every day!

It would have been wonderful to have a ceiling fan or air conditioning at bedtime. The room got too hot during the sleeping hours. It would have been wonderful to have a refrigerator to keep water cold.

Me encantó lo céntrico, todo está a la mano.

Un poco el olor a humedad, pero ventilamos un rato y todo bien!!!

La ubicación

Las toallas, eran muy pequeñas y delgadas.

La cercanía al malecón, la limpieza, la amabilidad de los de restaurante

No sirvió el teléfono de mi habitación lo reporte y nunca lo repararon solo se lo llevaron y no tuve forma de pedir room service . Las señoritas de recepción muy amables, llegue antes del check-in y una de ellas me iba a hacer el favor de darme habitación pero el tipo que estaba con ella no le permitió, pase 4 horas en el sol gracias a ese tipo.

Location and price

The staff were amazing and helpful. Everything was super clean, and the location is perfectly central for walking around exploring.

The only thing I didn’t like was that around the pool there was no lounging area for sunning yourself

overall, the area of the Malecon is nice to stay

very loud. No refrigerator in room despite many open rooms that were available that had one. WE asked for one of those but were told we had "promotional rate" so could not have one. We lost over $500 in our room or outside on a couch and the staff was of no help to us. The played us a video of the area outside of our room that was not helpful. In fact, we sat outside our room for over an hour and this did not show up on their video. I hope that someone who really needed that money made good use of it. Don't stay there if you care about your belongings.

Tranquilo

Servicios de limpieza Echaron cloro en mi ropa

Close to everything

Loud road

Very basic, but had all the esential amenities. Helpful, friendly staff in the hotel itself and in the restaurant (which offered good food and beverages). Loved that there was a little library available and the pool was very fresh and clean (not full of chemicals!) Loved being 1/2 block from the Malecon, right in between Centro and Zona Romantica, and 1 block from the entrance to La Isla Cual.

The only surprise was the cool temperature of the pool, but once in, it was very pleasant and refreshing!

They denied my state because I have a service dog. They said they had a weight limit of service dogs. They went against Mexico‘s service dog laws along with Puerto Vallarta service dog laws. He left me stranded. I lost $200 to a cab driver that took me to an old hotel in Puerto Vallarta. They did give me my money back. But that doesn’t excuse what they did to me.

The property broke laws that protect people with service dogs. I recommend not going there because they have fake pet policies too. These people aren’t interested in hospitality. They’re not even interested in laws in Mexico.

Excellent staff. The air conditioners kicked butt, better than my other pricier hotel room. Very comfy beds.

The beds, pillows were very comfortable

My room was on the 3rd floor, no elevator

tres basic beaucoup a amélioré

la piscine est situe trop pres du restaurent

Excellent staff Great location

Some nights road noise was substantial until about midnight

Location was great!!

The street noise ( only a little) plus the sun loungers should have been next to the pool

Very nice location and everyone was really nice thank you!🙏

Just that the tvs only work streaming!

L’emplacement très près de la zona romantico et du malecon. Tout se fait très bien à pieds.

Si vous incluez le petit déjeuner à votre forfait, attention au prix des extras$$$.

The location was excellent. Price very reasonable. Very clean and service excellent

I can't say there was anything I didn't like

Good location, very close to the Malacon, friendly personel, very good resturant on the ground floor.

The 3 flights of stairs

Suite avec cuisinette , très propre et confortable . Grand balcon donnant sur une rue animée . Proche de la Malecon , de l’animation et des restaurants . Le personnel et les femmes de chambres sont tous très gentils et efficaces .

Le wifi est quasi inexistant .

The staff was very friendly and helpful, great location very close to the Malacom, clean and comfortable. The resturant and their food was outstanding. Good place to stay to enjoy being on the Malacom.

The 3 flights of stairs to get to our room.

Located

Wi fi sucked

Location

Older rooms

I like the location and the friend employees, especially Rosita at the front desk.

My stay was too short.

Good food

WiFi was terrible

Front desk lady was very nice. Held our luggage.

Room not properly cleaned. WiFi and t.v. streaming was the worst. Car bombed a half block away and both convenient stores burned to the ground. Pool is pretty to look at but inside courtyard. Very cold and uninviting were it sits.

Close to the malacon, restaurants and beach in the Romantic area. Hotel has a small pool and a restaurant connected to it. Food and staff is great! Our room was small but had all we needed. Cleaners very nice and very good.

Nothing! The hotel is on the old side but it is clean and the staff are wonderful.

Excellent location. Excellent value for what we paid. Easy walk to everything. Room was spacious with kitchenette. Balcony overlooking street and another outdoor sitting area by entrance door. Friendly staff.

Street noise from traffic and bar across street but not a big deal. Didnt interfere with sleep.

El precio por la habitación no lo vale, el baño se veía sucio, no sé como explicarlo más, y no nos hicieron limpieza dos días, mal, solo valió la ubicación. Además mi pareja amaneció con piquetes de chinches de la cama

Staff were lovely and the mango margaritas at the bistro were amazing! The room was very large and had access to a balcony from which a small view of the ocean was possible.

The room was quite dark and drab in colour and the mirror was damaged and added to the downtrodden feeling of the hotel. However, a glance in some rooms being cleaned suggests some rooms have been re-done and are much brighter and new. The pool was not inviting as it was quite small, had dirt on the bottom, and is located right against the bistro and its tables. You almost felt you were swimming in a restaurant fountain! And very little sunlight makes it down to the pool itself, so not a place you want to relax by.

On-site restaurant was good. Great staff. Would use again given the opportunity.

No seating on uncovered outdoor balcony.

Es un alojamiento comodo y con buena ubicación.

No servía el télefono para pedir servicio al cuarto.

Location and price the staff was great

The AC was not that great . There was mold in the shower the hotel is very old needs a lot of work .

Ubicación

No tiene parking

Very pleasant, clean, comfortable bed, nice staff, restaurant in hotel, great location for walking to anywhere on the Malecon.

No drinking water in room, but there's an oxxo across the street, and they provide drinking water at restaurant

kitchenette and fridge in the room

La ubicación

Demasiado lento el check in y check out, venían familiares a visitarnos y no les permitieron el acceso ni al área común

Great place location is perfect and friendly staff

The bed

The location was convenient to the Malecon (boardwalk)and provided lots of interesting people watching. The soundproofing from the street was AMAZING and when we closed the door to the balcony, the street noise disappeared. The bed was comfy and the room was super clean. The front desk staff was helpful and kind.

The hotel fan systems were super loud ( both the room ones and the hotel fans), and the hotel lights glowed through the door making darkness for sleeping difficult. The kitchenette could have been stocked with basics like salt, pepper, and matches. And the gas flow to the stove was unsafe. The location information should have been clear that the hotel was right in the middle of the main roads through town!

Rosario was amazing. Very friendly front desk service. Location is perfect

La ubicación excelente, el desayuno muy bueno

?

Light

Easy to find and cute small pool but it was surrounded by restaurant customers. The restaurant brought our food up to our room. The pillows were comfortable.

The room was older and small but did have an updated tv with internet. You had to use the only room key to run the electricity, so you have to stick with your other roommates. They are very strict about checking in after 3:00 pm. A little pricey for what you get comparatively or maybe because of the new year week.

Me gustó la ubicación y limpieza.

El hotel no cuenta con ascensor, pero no es tan importante para personas jóvenes

todo

My room was very spacious and comfortable. The staff was very nice and helpfull. The hotel is so well located, very close to the beach and zona romantica.

My room was on the street-side and it was rather noisy with the cars.

My second time here. The location, room, and service from the staff were great. I also liked how comfortable the bed was and the soundproofing of the room. You cannot hear your neighbours through the walls, which is amazing. I will definitely stay here again.

Ok for one night.

Room was small and felt very cramped. Might have been ok for one person.

Very close to boardwalk, ocean, many restaurants, entertainment. Pavilion. Many vendors shopping close by .Banks ATM very close. They have a good restaurant many choices.

Room didn't have a view,only the street.Would of liked to have a mini-fridge and microwave.

Location, value, staff

Carlos at the front desk is very rude

Gorgeous view, Veey nice room

Nothing

Breakfast. Coffee, tea were very good. Did not have dinner, prices were a bit high. Had drinks at happy hour, they were ok, pina coladas were light on the rum. I know, rum is expensive in Mexico. The margaritas were better.

We stayed an extra night, the room was very nice but the patio door didn’t seal, very very loud.

La ubicación, a metros del malecon

Instalación envejecida y mal cuidadas

Clean, Housekeeping SUPER, fridge, microwave, gas stove, ... cookware, utensils, all in order

NeededLift or Elevator. I have weak knee.

Location was great. Room was always cleaned. Staff were wonderful.

Close to the beach and restaurants. The breakfast at the hotel restaurant was very good. The receptionist Rosario was very pleasant and professional.

I didn’t like that when we got to our room the floors were all wet, and I slipped. They came and dried the floors after trying to find someone to help. They came and shower curtain doesn’t keep the water in the shower. The floor was very wet. They only give you 2 full towels.