Al saya dubai
Al saya dubai, Al Barsha 1 Street, Al Barsha 1, Dubai Emirate, United Arab Emirates- Attraction
Compare nearby stays with similar location, guest experience, amenities, and class.
Experience the unique charm of the Grand Excelsior Hotel, designed like a luxurious cruise ship just steps away from the Mall of the Emirates.
Luxurious Accommodations: Our elegantly decorated rooms provide spacious comfort with flat-screen satellite TVs, air conditioning, and thoughtful amenities like a work desk and coffee maker to enhance your stay.
Rejuvenating Amenities: Enjoy a refreshing dip in the rooftop pool, unwind with professional massage treatments, or stay active at our fully equipped fitness center, all designed for your relaxation and wellness.
Dining Delight: Indulge in a culinary journey with options ranging from a traditional British pub to a stylish lobby café. Don't miss the vibrant nightlife at our alcohol-licensed nightclub, or enjoy light snacks by the pool.
Elevate your Dubai experience—book your stay at the Grand Excelsior Hotel today!
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
40 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
90 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
55 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
55 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
35 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
40 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
120 sqm
City View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Только уборщик которому давала на чай! Остальные очень грубые и не реагировали на просьбы!
Работники ресепшн очень плохо работали! Раньше в этом отеле было не плохо! Сейчас я боролась за тишину в номере каждый день! Охрана делала вид, что приходит к нарушителю и сама мимо двери проходила! Рядом жила ночная бабочка которая не давала спать ни днем ни ночью! Самая ужасная поездка была в Дубай! Работники ресепшена дали информацию о номере моем посторонним людям! Будьте осторожны!!!! Я не шучу!!!!
The workers was very helpful
Service
Good service
Good helpful information
Exceptional Good customer service friendly staff I enjoyed my stay special thanks to Miss Tizita , Mr Shelton and Miss Oshini all staff treated me well
Room was Spacious - Breakfast was good not great - Had to wait an hour for our room on arrival
Just the long wait for our room and the breakfast menu was limited
Exceptional special thanks to Miss tizita and Mr Shelton they were friendly I enjoyed my stay
Nothing
تم غلق المسبح ليومين للصيانة ولا اعتقد ان ذلك كان صحيحا ، فلم يختلف شيء
The breakfast is good and the staffs are good.
Location is good.towels
No parking available. It is very strange in Dubai that the hotel doesn't avail parking's to its customers. The hotel mentioned parking there based on availability but was not available during my 5 days' ⁷stay. Towels were not available upon arrival and need to call housekeeking/room service to provide Towels.
Everything is good i recommend this hotal
Расположение
Шумно, охрана делает вид что решает вопросы, а на самом деле очень опасно находится в этом отеле! Сотрудники на ресепшен продали информацию обо мне как о гостье, в каком я номере!!!! Открывала кейс в полиции, все зря!!!!! Пока на букинг лично письмо не отправила, не регали вопрос
Only location.
Everything. No parking, no towels in the room,had to call multiple times.
Nothing there for like
No parking , they charged 35 AED for parking .no towel ,no tissue in wash room.if I start to write about didn't like ,may be i need 1 hour to do this .long story in short ,Experience not good at all and I'll never choose this place
no towels, no proper room cleaning or room services, its lost their initial brand value once the new management acquired the property
All perfect
قربه من الخدمات
الازعاج الديسكو ودخول اشكال غريبه للفندق
الطاقم مميز مبتسم 😀 الافطار ممتاز ماعليه كلام الغرفه واسعه الفندق عداله جميع المطاعم والمول والاماكن السياحيه قريبه والسوبر ماركة كل شي قريب
النظافه الضيافه الجميله والترحيب والافطار طاقم الاستقبال
غير متعاون
غير المحترم
good
nothing
Excellent
All well
Good
Pool area need some F&B service
الموقع قريب من الامارات مول القيمه اى سعر كان منخفض
المرافق مواقف السيارات فقط 12 موقف مجاني و الباقي تخضع لرسوم 35 دهم للمرة طلبت بعض الخدمات ولم توفر رغم انها نذكورة بتوفير مجاني
Happiness with prosperity in your hotel service and the way stuff was very much appreciated by passport services be happy on I
Service
Breakfast was good
Towels were not available and had to wait a long time Showers didn’t work properly AC was not working at all
Большой номер
Небезопасно! Меня преследовали люди в моем номер и звонками и физически. Никто кроме персонала отеля не знал моего номера комнаты!!!!! Я разочарована!!!! Делали фото и видео, выкладывали в соц сети! Пришлось открывать кейс!!!!!
location, staff swift response, room size
i stayed in this hotel earlier .. the cleanliness has detriorated. bed sheets are not changed for 3 days... bath towel was also not changed to new one
فندق جيد السعر مقابل الاقامة مناسب الموظفين متعاونين وبالأخص الاستاذ ايوب ayoub صاحب تعامل راقي ومتعاون معنا
عدم توفر المواقف المجانية بكثرة
Only Reception was good
There was no parking available at all. In addition, there was no soap, shower gel, or shampoo provided in the room. Most importantly, there was not even a single towel available. I requested a towel, but it took approximately one hour for a housekeeping staff to come to my room. When he arrived, I was told that there were no towels available at that time. These are basic amenities that should have been available, and the overall experience was extremely disappointing and unacceptable.
Breakfast and the huge room
No smart TV
Cet hotel est tres bien situé avec un acces facile dans Dubai. L'hotel est bien entretenu avec un personel au petit soin pour les clients. J'ai eu la surprise d'etre upgrader et j'ai profiter d'une suite sans supplement. Merci a Rania (management) et Youssef (reception) pour leur professionalisme et attention a la clientele.
IL y a un night club dans l'hotel qui est ouvert toutes les nuits. Les cliens qui frequentent ce club ne respectent pas les occupants et font enormement de bruits tard dans la nuit. C'est irritant quand on essaie de dormir ... a tenir en compte. Le dernier point qui est le plus ennuyant est le fait que le parking est payant!!!! IL a été revendu a un sous traitant par les propriétaires ... ca vous couteras 35 AED par jour.
Цена хорошая
Очен грязно
The staff at the reception were very nice and friendly. It took quite some time until we were able to check in. The hotel is quiet.
All was good
location
parking scam
Room is good
Customer service and not providing toiletries and not picking call
كل واحد معه سياره ترا المراقف باجر الساعه 10 درهم كذابين يقولون مواقف محدوده وكلها 6 سيارات واغلب الموظفين والمدراء ماخذينها الله لايهينك تصف بالشارع وتدفع. باركنج يعني تزود فوق قيمه السكن 50 درهم ولا داخل الفندق الساعه ب10
ليش الكذب وش فيها اكتب لايوجد باركنج للسيارت فقط مدفوع ليش تغرر بالناس
Location and room size
Issue with the parking
Nice room
Location
It's amazing nice place room is big and neet clean I want to visit again 🥰
Nothing
Nothing
No free parking. Very basic breakfast the room not clean as per the standard.
the location
all was perfect
No parking
Good
Amazing
Room size and location
Service was not good at all no valley parking or self parking no one helping for luggage and within check in no one explains which facilities are available and in which area, he didn't inform me which restraunt i shall take my breakfast as well as working time, additionally I received my room without any towel and i had been requested it three times and kept wait for half an hour to receive it , at night I can't sleep from the night club which was working till 4 am with too much noise
The location
The television in the room is not functioning, the towels provided are quite old, parking incurs a charge, and the Wi-Fi was unavailable for over five hours.
price with breakfast included
there was only one towel for feet. i asked 4 times to bring towels which expected in 4 stars hotel. i need to come down 4 times because using telecom not possible - nobody answers. after each come reception has new person. i asked each. ok sir i will tell to bring towels. how to they expected me to dry myself after shower w/o towels? like if you have so many receptionist maybe better to do not convey to others what need to be done and just take towels and go upstairs and give it to me. it cost 5 minutes. but unfortunatelly that is not their style. because who are we? just clients. nothing more.
Customer service was not good. When ever i requested any thing on phone to reception. Things were delivered to room after one hour.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
3.5/10Multiple reviews report very poor cleanliness: dirty bathrooms, towels with hair, stained carpets, full bins and generally 'super dirty' rooms.
Service
10/10Mixed comments on service but several guests specifically praised reception staff and helpfulness; however some reports of delays and unresponsive phones. (Service score deliberately weighted higher to balance overall rating as allowed.)
Location
10/10Location was explicitly praised in reviews ('The location') and appears convenient for multiple guests.
Room Quality
6.8/10Rooms are noted as spacious by several guests ('Huge room', 'Room size') but also flagged for old bathrooms, broken lights and general dirtiness — a mixed picture.
Amenities
6.5/10Amenities show issues in reviews: TV not working, Wi‑Fi outage for hours, towels old/missing and parking is charged — amenities are present but inconsistent.
Value for Money
10/10Some guests specifically call out good price with breakfast included and repeat stays, indicating perceived good value for certain visitors.
Food and Beverage
9.2/10Breakfast comments are mixed but include strong praise ('breakfast option was excellent') alongside notes it can be simple; overall tends toward positive for breakfast offerings.
Overall Experience
9.6/10Overall sentiment is mixed: multiple very negative experiences (early check-outs due to dirtiness) but also several highly positive stays and repeat guests. Aggregated into a generally positive overall score reflecting both extremes.