La Estória, Goa – IHCL SeleQtions

Great team taking care of guest and their needs. They made the stay very comfortable. The restaurant team of Sunny made it extra special.

Excellent property, excellent service for spa with affordable price. Great room and all services available. I will come back again.

Pleasure experience. The surprise birthday treat for my wife was excellent. Overall it was worth the money spent and I would highly recommend this place to stay. Staff were very helpful, assisted organising locals trips.

Room and bathroom are small The hotel is a renovation of old property which was country inn suite and needs a lot of upgrades The staff are excellent and very helpful but they cannot change the poor condition of the property or very small bathrooms

Fantastic stay

It was a pleasant start considering the price

An absolute disaster. The hotel does not even fit into a 1 star category. It was a total waste of my money and will never again trust Hotel.com on the hotel reviews and images shown. The hotel was the height of uncleanliness. The sadest part of all was that it was i who recommended my brother and family to book this hotel.

Excellent for price

Filthy rooms, holes in bed covers, huge body dent in mattress making it the most uncomfy bed I’ve EVER slept in, stains on bedding, grubby bathroom, mouldy pillows, dirty breakfast tables and mats, inattentive staff, location undergoing construction and middle of nowhere, unsafe to walk back after dark. NOT 5* - more like 2*

Rooms need to be upgraded with new appliances and new mattresses.

Great service ,friendly staff and clean comfortable room, just noisy guests in adjoining rooms and some kind of alarm going off in the early morning hours was rather disturbing

Staff need training. They are enthusiastic but have not been trained on hospitality and hospitality service.

Outdated and bathroom was not very clean. property needs to be remodeled for sure.

Good

Please don’t stay. Worst place ever. Not even worth 20 quid a night.

The staff at the resort are very nice. I would definitely go back. Very helpfull.

Average

Lovely hotel - great location for beach & shopping

From day 1 checkin experience was not good. My mom and sister waited for a room as they arrived early. After getting a room they tried to play smart and gave us a room which was not what we booked so we had argued regarding same. After that they gave us the right room which was deluxe room. Moreover after getting in the room, bed sheets were not properly cleaned as there were stain marks which was not appealing to eye. Buffet for breakfast was not at all as per hotel standards, i could see mosquito around some food specifically towards muffins and curries which were kept in earthenware. Menu was not at all as per standard of the hotel. Half of the things in buffet were either cold or were not heated properly. Housekeepers were not aware of the timings of spa when asked. Instead of telling me or acknowledging the question asked this person just passed by while talking on the phone and not answering as i could see he was not aware of their own facilities timing. This was not what i was expecting out of a hotel which is reputed all over the world. But i will not recommend this hotel to anyone i know.

It was average stay not very clean and mini bar was not working had to request several time and they only replaced it next day

Rooms are at best 2.5 stars, pool is nice but in need of repair. Lots of loose and missing tiles and a return water outlet was missing a safety cover. I leaned on the pool side with my back and got sucked in which left a round bruised mark on my back. Someone with long hair can get seriously injured by the hair get sucked in. Please fix this asap. Lobby was nice and the best part of the hotel. Tv in room was different to use and had only 1 English program working. Overall everything looked dated and in need of some maintenance. Wouldn’t stay there again.

Stuff were very friendly and helpful. We travelled off-season and there weren't many tourists in North Goa. At the same time, the hotel was hosting different events and conferences. As two females travellers, we were uncomfortable around the pool. Lastly, the hotel needs maintenance and deep cleaning.

My recent experience at this hotel has left me quite dissatisfied. Upon checking in to the room, the entire floor was soaked due to an AC technical glitch. The bed itself felt chilly and damp, far from the comfortable setting I had hoped for. The staff informed me that the AC issue was prevalent throughout the property in Goa and urged me to "manage" in the room despite the inconvenience. To make matters worse, I noticed the presence of fungal and mold growth on the curtains and cushions. The cushions were visibly unclean and hadn't been properly washed. Although my family and I made do until the following day, things took a turn for the worse when my mother woke up, only to slip and sustain bruises on her leg. My sister and I also faced several instances of slipping due to the persistently moist floor. As a result, our planned activities were severely hampered, and we ended up spending an inordinate amount of time managing these issues within the confines of our room. The hotel staff about our concerns, they initially dismissed them. Eventually, they relented and asked us to wait several hours for a different room. When we were finally moved, the new room turned out to be smaller than the one I had booked and paid for. Adding to our woes, the door lock in the new room was malfunctioning. Maintenance personnel attempted to repair it while we were inside, which left us deprived of privacy. It's disheartening to think that this hotel holds a purported 5-star rating.

Not at all what it shows in its pictures

Poor customer service. Didnot even care to take pictures of the hotel.

Excellent staff and services.

Great Location,Great Staff and clean rooms

Excellent

Hotel is excellent

Really enjoyed our Trip with Country inn hotel and so friendly staff and always ready to help

Staff is so courteous and helpful and food is amazing

Non veg options in buffet breakfast needs improving. Fruits should be varied with so many options of fruits available locally. South Indian choice limited got idili every day. Alternate with Medh Ada, dal vadas etc

Hotel is located around markets and Candolim beach is at a walking distance under 1km. Property gives a feel of Goan culture and warmth of local taste. I would prefer this hotel for my next trip.

I arrived at 8 pm and my room was not ready. Was given an old room with a broken safe for handicapped person which I'm not. The place is old and doors and walls are paper thin so you can here every person outside, above and to the side of the room. Very poor choice on my part and would not recommend this place at all

3rd stay at same and find it a good location away from main road yet 2/3 mins walk to the hustle and bustle Beach about 10 mins walk if not distracted by shops

Country Inns and Suites was fine for us . Good sized rooms plenty of hot water . Good breakfast and staff very pleased to serve you

Very nice property. Service is amazing too. Room furniture looks like little old, and so is the room paint.

Walking distance from the main shopping area and all eateries. Cleanliness level is very poor. Quality of BF is not up to the standard.

Service and overall upkeep

Room service was terrible never bring the things you order properly. No hand towel everyday I have remind them or call them for that iron stand was broken .. I don’t recommend to stay in this property.

very good property

Location and service is super but person stay in beside room got in comparatively very low price with include of breakfast, lunch and dinner with every day 1 drink to each person compare to my cost, so choose wisely

Great location. Swimming pool. Courteous staff. Delicious food. (Chef Bhuban is amazing)

Clean and very good breakfast. Good service by staff. Overall great property

It’s a awesome property.. very much in the heart of Candolim.. But still have the peace which one expects in Goa.. Nice pool facing rooms.. just they need to add few more indoor games for kids in the play area.. and should do something about the electricity cut downs.. however the overall stay was very good and comfortable.. good value for money..

Cleanliness and rooms all good just the housekeeping and pool staff weren't very friendly or accommodating - especially the pool guy

Its good only thing is fare bit high so they can include few more water bottles etc

Very helpful staff

Very friendly and prompt staff. Mr. Sandeep at restaurant is gem of a guy. Location is ideal.

It is a decent property close to beach but ambience is not great. Rooms are ok. breakfast is ordinary. toiletries ok.Overall not value for money

The service was very good and the staff very excellent. Lounge bar was a little limited would have expected to see more sugar free sodas (coke, lemonades etc). Overall really enjoyed my stay and would definitely stay there again.

Location wise the property is good not great (not a beach property). The room and bathroom size is a bit small but otherwise all good. The amenities are good and pool is large. I stayed at a room which did not had a pool side facing, so the view from room was not up to the mark. Staff is prompt and courteous. Breakfast is also nice. Bed/sleep quality is also great. Overall a 4.5/5 rating. It had 42inch television which was a pleasant surprise.

Value for money property . Clean room with good facility and Great staff. Ashish and Dipti from the restaurant staff were very friendly and prompt with service. I would recommend this to anyone looking for a good stay in North Goa

Nice hotel. However, the arterial road to access is a concern. Limited options for breakfast & not very appetising.

The property is well maintained and clean. Staff is courteous and always smiling which gives a very pleasant experience. Location is very close to the main road so it's pretty convenient too

Hotel staff are very courteous and alert. However, the hotel can be made more accessible friendly for people who have difficulty walking, etc. Additionally, the quality of food at breakfast can be improved. Although variety is plenty, quality of only few items can be called good. Good stay otherwise!

Nice stay. Clean rooms. Good connectivity. Overall good.

The food is not so good. House keeping is poor . They did not makeover the room for 2nd day stay.

Excellent hotel. Spacious and clean rooms. Staff are professional and friendly.

We thought this works be a good property based on it being a Radisson and it has good reviews but we were very disappointed. The place is pretty old and run down and it's not in a very nice area of town. No way you'd want to walk the the beach from here. The power goes out regularly. One night I had no hot water. The AC didn't work in my friend's room at first. Shower door wouldn't shut so the water would get out of the shower. Rooms are pretty dirty and just generally run down and in need of a major renovation to stay relevant. They require you to use a room key to keep your room power on, so it would take 30 mins to cool your room off after leaving for a bit but because the AC shuts off if don't leave your card in the slot. My friend's room had bugs in his bathroom.

The hotel is well managed . Homely atmosphere,good food , helpful staff and at a great location . Beach is walking distance from the hotel . Many restaurants around the hotel. Almost all types of cuisene available around the hotel at walking distance. Since it is located off the main road it is peaceful. Nice balcony attached to the room .

It was amazing . The staff is courteous and gives a homely atmosphere.

good property, well maintained, the only thing that I didnt like was the Breakfast which lead to downfall of experience i.e. food was mostly on all days not fresh and with very limited choices as what would be expected. Rooms were good and well kept with a nice hospitable staff.

Rooms are in need of an update. Decor now looking tied.

Hotel was really good but the only problem in the hotel is mobile network . It was very difficult to connect phone with network to make phone calls .

It was a very good stay... We were a large group of 14 & surprisingly all were happy with the hotel, service & overall ambience...

I found the hotel to be very good far more than expected in fact the hotel feels more like a 5*but you know why it's a 4* due to the slight finishing touches. The room. So were nice and spacious with a great pool view, I was missing so. Even items however the reception promptly took care of it within 20 minutes of my request every time I asked for something they were very quick. Every morning at breakfast the staff greeted us with a smile and usually the same waiter would help us with any items we wanted. The breakfast selection is heavily Indian influenced with less focus on continental breakfast items however when asked for feedback the hotel staff acted on it the next day. Daily feedback was taken and one day I didn't quite like how the eggs were cooked they apologised to me the next day and were very keen to know how they could improve. Very good staff always attentive and caring must say Jonathan was great. The pool was nice however noisy at times but that's due to other guests. It's nice to have pool attendants that actually paid attention to the guests needs. The hotel is around 10 mins walk from the beach and the hotel is in centre of the busy candolim area all the best restaurants are close by and reasonably priced in the area. You can walk or get a taxi to Calungute where there are more eating options with popular food outlets like mcdonalds and KFC but not necessarily the best food around. Overall the hotel is well located and a great recommendation.

Amazing

Didn’t expect a hotel to be oldish! It’s a flop show!

Good bits : Location, distance from Candolim beach, decent watering holes in the vicinity Can improve : Better signage, locating the place is not very easy, service is iffy, had issues with no coffee kettle, no replacement of towels after removing the older ones, spotty wifi, the room phone working only on speaker mode. Net net an OK hotel stay, but more is expected from a Carlson hotel.

I came here with my family. The hotel is located in candolim which has nice restaurants and hotels. The hotel is centrally located. The food served in the hotel is just about average. And the service is not very prompt. But the property is clean and hygienic. Overall I would recommend it.

It was a good stay, however, had one issue with the rooms. The floor used to be always wet and the staff said it was due to the ac. Something weird.

Pathetic expetience; staff at reception was showing attitude

The Pros and Cons Pros Rooms are good Room service was good Nice view from all rooms as they face garden or pool Cons The hotel is situated in by lanes and not on main road so you need a decent 5 minutes walk to find any hire a self driven car or eat at a decent place Breakfast buffet is biggest let down and it needs to be improved drastically as the food taste was not upto mark . Seemed the chef was only adding the dishes to increase the spread but the taste was not upto mark . Overall the spread was also not good enough.

The walk to the beach was about 10 minutes, we found the end of the beach closest to us was cleanest. We also found we were close to many of the top rated restaurants on trip advisor and tried many of them! Little shops close buy did water, snacks, phone top up services etc. We were well looked after around the pool and even if breakfast was busy we always got a table.

OVERALL GOOD BUT WE HAD BOOKED A DELUXE ROOM AND THEY TRIED TO SHOVE US INTO A SUB DELUX ROOM NOTWITHSTANDING THE BOOKING NOTE CLEARLY STATED DELUXE BUT OF COURSE THEY WERE GRACIOUS TO CHANGE WHEN POINTED OUT , BUT THE FRONT DESK SHOULD BE AWARE OF WHAT THEY ARE GIVING THE CLIENT WHEN THE BOOKING NOTE IS SPECIFIC NO OTHER ISSUES, GOOD EXPERIENCE STAYING HERE

It was a pleasant stay...

Our first time in Goa so not sure what to expect. We were pleasantly surprised when we reached this hotel, after the taxi journey and seeing the immediate neighbourhood. Our room was spacious, clean, well decorated, good AC and plenty of hot water. Bed was lovely and comfy and all amenities provided - hairdryer, tea/coffee making facility, fridge, iron and ironing board, safe, 2 bottles of water each day. Fresh towels and soaps etc each day. Pool was clean and the grounds were lush and well maintained. Staff were happy and smiley and very efficient. Would we return? Absolutely yes. And the breakfast was fantastic

Lousy neighborhood ! Booked 2 rooms.our rooms were facing the backyard of a residential colony. Frequent power outages ! Had to wait for 5-10 mins before the generator back up would kick in Mediocre room quality ! Missing bathroom slippers. Missing soap dishes ! Mosquito filled rooms ! Excruciatingly slow wifi ! All this worsens when you consider the Moolah you have spent on the bookings !