Village Motel

Good location

It was fine

The bed was comfortable and everything was clean and accessable

Some of the power jets in spa bath weren't going at full compacity

Location was close to centre of the town which is what we wanted. Great location.

Loved how spacious the room was and how comfy the bed was also with a spa bath. Would have loved a mini bar aswell a spa bath but is not a necessity, prefer the spa bath. Loved the stay!!

No complaints

Loved the location, parking facilities and the tidy, clean facilities. The room had excellent curtains that kept morning light out (most important when on holiday. Only item that most likely will be done in future upgrades is new carpet and possibly double glazing.

Nothing

We recently stayed at this property and unfortunately had a very disappointing experience from the moment we arrived. The main reason we booked this hotel was specifically because the room listing clearly advertised a hot tub (screenshot attached). We paid a very high amount for what was otherwise a fairly average standard room, purely because we wanted the hot tub experience during our stay as we were there to run the hawkes bay marathon. However, upon arrival, we were given a completely different room with no hot tub. We immediately raised this with the staff at reception and showed them our booking confirmation, which clearly mentioned the hot tub in the room details. Instead of trying to resolve the issue professionally, we were repeatedly told that this was “not the room we booked” and that it was somehow a Booking.com error. As someone who works as a hotel manager myself, I understand very clearly how Booking.com systems work. Properties themselves authorise and manage what is displayed online, including room descriptions and amenities. It was frustrating to be spoken to as though we did not understand the booking process when the confirmation was very clear. What made the situation worse was the attitude we received from the staff member handling the issue. Rather than apologising or attempting to find a reasonable solution, we were told that we “should have called and checked first.” We were even told, “Why would you pay this much amount?” and that we should have realised the room was overpriced for a standard room. Hearing this from hotel staff was honestly shocking and extremely unprofessional. Guests should never be made to feel blamed or criticised for trusting the information displayed during booking. We did not want to continue arguing and simply hoped for some level of understanding or customer service.

It was very clean, comfy and had great facilities. Staff were very friendly! !

Clean and well maintained room, friendly and hospitable. Great central location in Havelock North

No issues.

Everything

Nothing

Very clean & extremely accessible and nearby to all restaurants and shops in Havelock North

Nothing

Very comfortable and clean place to stay. Nice spa pool.

The location was very close to the centre of Havelock North - a 2 minute walk. The motelier was very friendly and helpful. The beds were good and the bathroom was very clean and functional.

I had no complaints. It was what I was expecting and suited exactly what I needed for an overnight stay in the centre of Havelock North.

Large room, the spa bath

We didn’t have an outdoor area to sit and have a drink so that was very disappointing as we noticed other rooms has this facility

bed was comfy, my toddler really enjoyed his stay

Very close to the function we were attending. Clean tidy and comfortable.

Awesome service Great location

Warm welcome at reception. Regular cleaning of room and replacement towels. Nice to have the spa bath. Everything is walkable.

Very clean and tidy. Owner was lovely We ended up having our baby stay with us and she was more than accommodating

The spas could be a little cleaner but they were amazing

The bed was super comfy and the room had everything we needed Perfect location

Excellent location. Walking distance to all in Havelock. Shower had fantastic pressure!

TV stopped working.

We liked the cleanliness of our room, the location and the hospitality of the host.

We liked everything it was perfect for what we needed.

Great location

Could have been cleaner. A little outdated.

Lovely view from balcony

Large rooms with space

Very clean, the bed is comfortable and the hot tub is inside the room.. i highly recommended

Nice and tidy place

Found everything to my satisfaction

Location

Beautiful and spacious place to stay.

Big room and big carpark. Short walk to cafe and shops.

Excellent location, very clean, friendly staff

Wonderful service. Great way to start the new year, with a warm and welcoming service! Accommodated to my big family and very short notice!

Bright, spacious, very central, large room, good parking, friendly staff, loved it

Teresa is absolutely lovely very professional and meets customers needs

Great atmosphere, amenities, staff location

Excellent,handy to village

The cleanliness of the property and friendly staff. The bed was so comfortable and the spa was a bonus!

A pretty little town, lots of places to eat. Lots of shops took at while having a easy walk. Our room was clean, comfy, hot showers

Lets see. Maybe a bigger room. No big deal if there for one night. I may have lost my boots there. The hosts were really lovely

Very friendly staff. Clean and lovely.

Absolutely spotless, great location

Price is good

Warm clay and excellent location.

Cleanliness, friendly staff, main room was large, bed was comfortable, loved the bath. Also dog friendly. Short walk to shops and the nearest supermarket.

Shower above bath. Which is not a biggie admittedly. Lack of a separate toilet despite apartment sleeps 4.

Friendly staff and perfect location

Shower

Loved everything about this motel - especially the owner being so accomodating for a late check in - thank you very much !

Location

I forgot to tell you that the toilet is leaking!!! Unit number 8. Water keeps running after flushing.

Location gave access to easily reached cafes and eateries. Great outlook onto Village. Friendly motel staff. Supermarket within easy walking distance Unit’s facilities fully met our needs.

Dog friendly.

Room was clean and quiet. We had a parking spot right by our room.

Good value

No breakfast. Were rather amused by the large spa pool in the room. Felt this was not really necessary

Bedroom spa pool

Great location. Layout of rooms and seating ETC was great, but the single beds were terrible and pillows were old and flat

Bed and pillows

The location was perfect, an easy walk to cafes and shops, and easy parking. The room was nice and clean. We had everything we needed - fridge, microwave, and a small stove top. The bed was extremely comfortable.

Great place to stay convenient location, but just wanted to mention, it was not great that the cleaning lady banged on our door at 9.45am…. Check out is 10am, she should not have done that, not a pleasant feeling, feeling rushed to leave.

Location, service, comfortable beds.

I wish it had a pool but that’s ok. From felt dark unless we opened the front window curtain which we were worried it would compromise privacy but there won’t be anything you could do about that.

Condiments stock marginal / low on items

Very close to the centre of Havelock North so you could easily walk to shops etc. A large unit with a huge bed. Bathroom nice and large too. Although the motel was full there was no noise from the other units.

A large unit, although the main bed was in the living area and the separate bedroom was quite small with 2 singles. The shower was in a bath which was a little high to safely step in and out with confidence.