Thriftlodge by Wyndham Moncton

Disgusting state of cleanliness. Mouse poop in the room. No sense of hygiene at all. I cannot fathom any review above 2 stars isn’t fraud. This whole place is a fraud and should be closed asap.

Dirty common area, pool area was disgusting. Rooms were okay. I expected more for the price of the room 170$ I wouldn't bring my family back

65 years and is the worst place I've ever stayed in my life. Run by a bunch of Indians and it's like being in a cheap hotel in India. Place was dirty, filthy, stinks!. No laundry service. The pool is absolutely terrible. We both went in the pool and end up being coming. Very sick. Department of health should close it down. What They do. They are first get your $200 deposit. Then if you if you complain and want your money back. They will not do it. I have traveled all over the world and never seen anything as bad, especially Atlantic Canada.

The check in was very uncomfortable. Firl at the desk didnt engage with us and or attenpt aby time of customer service. Once we checked into the room i immediately notice the room wasnr cleaned. The rug wasnt vaccumed the bath tub wasnt cleaned and there was an inch of dust on most surfaces. The renote ro the TV did not work nor did the air conditioner. Upon check out we were not asked about our stay were told to hand the room keys, while they went and checked the room for damages. There was absolutely no attempt to communicate with customers. Ive been in the customer service industry for over 20 years and i could not believe how we were treated. There were people who werent even staying at the hotel lingering around the parking lot which seemed unsafe and unprofessional things to allow from staff. I would stringly recommended a different face to meet your futire customers. We did not feel welcome at all

Terrible awful place, would not recommend at all, staff was rude and unhelpful, this ace is a dump

Dirty pool water. No service water to drink in the rooms and in the cafeteria.

Can't sleep, scratch all night, dirty mattress

2 star motel on busy thoroughfare. Old part of town. Poor breakfast selection. Double beds were ok. Noise from upstairs

not very clean and bad breakfast

Trying since Aug 28th to reach management. Please see my below email I have been trying to reach a manager since August 29. I was told each time that someone would get back to me. I called this morning and the gentleman said to email. I would request a refund for the stay of Aug 28th. At 4 in morning of the 29th i keep hearing large drips of water. I could not sleep and got up only to find that the floor above room 26 had a hole in it and water was dripping at a fast rate. I notified the hotel clerk and we both videoed it. It was not safe to turn the bathroom lights on as they were covered with water. I had to check out to find another hotel as I had a funeral to go to that day. Please see attached. The lady working the front desk was aware as well. I am very thankful that I was not electrocuted

limited choices at breakfast

No, the room had unpleasant odour. Didn’t feel like a safe area, the breakfast had very little to offer and the only staff member that we seen was at check-in

Dated and in rough shape. The room was clean but everything was old and worn. There was a bit of a smell when walking in. Surprisingly, the bed was very comfortable but for the price we paid, we got our money's worth.

After booking the room one month in advance, we were not eligible for the room that we desired because it was not ready. upon our discovery from entering the premises. It was found to be very heavily saturated with cigarette butts all over the area. And to top it off, even the TV remote didn’t work. the staff at the reception desk, who we worked with, seemed to be upbeat and good personality, but there is only so much you can do with, let’s just say a crappy motel, but you get what you pay for so if you want a minimum go here if not, I would definitely recommend another place.

My room with kitchenette did not have a microwave as it showed in add .Need some work done in rooms paint maybe new tub surround . Beds were very comfortable.

It was honestly the dirtiest, sketchiest place we've ever stayed. The bathroom screen fell on me while i was washing my hands. There was spilled coffee splatter all over the door and walls, and i dont know when the last time the window sill in the bathroom had been wiped down, because it was full of black dust and hair. We didnt bother complaining. Because we assumed all of the rooms must be similar. Excellent price though!

The room smells of cigarette smoke. The bed is the most uncomfortable bed I have ever slept in. The air conditioner is loud, and doesn’t do a great job cooling and the curtains in the room are falling apart. The floor and walls are dented, chipped and in need of repair. Outside the property has garbage everywhere and is dirty. Even for the low price I would not stay here again.

Property is rundown, big holes patched in walls door was not secure. When licked could giggle open. No safety chain or lock. Only good thing mattress was in good condition.

A good place to stay for the night

Garbage cans outside my door were full and overflowing, property needed cleaning. My room needed renovating some patches on the walls needed sanding and paint. Duct tape on windows, dirty bathtub.

That’s a worst place i could ever stay it’s better to say on street not in here It’s was a horrible place everywhere flies, smells so bad hard to breath even those I felt bed sheets were not changed Never gonna go back

Staff were friendly and helpful

I arrived slightly early for check in but no problem because they don’t actually clean the rooms. They just make the bed with dirty sheets and change the garbage. After getting a dirty room they said they would give me a different room and proceeded to show me 4 other rooms which all looked to be in the same condition. So I asked about getting a refund so I could go somewhere else but they said expedia would have to refund me and it may be difficult. So because I had a concert to attend I didn’t have time to argue so I just picked the best room from what they showed me and said screw it, I’ll deal with it later. After returning from the concert however I was exhausted so I said I would just try to go to sleep but after looking inside the bed and smelling it I was out. It smelled like a homeless person who hadn’t showered in years was just sleeping in it. Then I started looking and seeing other things like snot Lougee on the walls semen was on the headboard. There was blood squirted all over the bathroom wall on the light and up on the ceiling, when I tried shut off the TV all it did was change the channel to PBS and the TV wouldn’t shut off and I said that’s it. It was 12 o’clock midnight and I was only there for maybe 15 minutes and I was done. Now they’re refusing to refund any of my money. $80/night at the end of September for a filthy disgusting mess, they should be ashamed of themselves. I ended out $80 and didn’t even stay plus I had to drive back home 3h at midnight.

The property was littered with cigarette bits and bags of garbage. Rooms seemed unclean and bedding was soiled. Could be a nicer place with some care.

I didn't expect a lot for a two-star hotel. It looked a bit rough on the outside. The lobby and dining area was decent. However, they could definitely improve on the cleaning of the rooms. There was pee stains on the bottom of the toilet, hair on the bathroom floor, stains on the duvet cover and either stains or something on the sheets. It was an easy check-in and friendly staff.

Fantastic value.....about half the price of competing hotels.

The property requires a significant renovation and daily cleaning.

Room was very dirty. Work on cleaning the walls and baseboards and heat vents.

good

It was clean and fun!

Found bed bugs in the middle of the night, had to leave and sleep in the car instead. Requesting a refund.

Rooms were clean staff very friendly.place had very strong odours.

It was quite, sleeped well

Spacious rooms,good location, comfortable beds. Very dated decor. Well worth the pric

Clean rooms, comfortable bed, great prices

Outdoor heated pool......excelent

The building smelled musty, mold in the shower, dirt on the walls and stair railings, paint peeling, fridge did not work. Free breakfast was toast. The hallway was not vacumed the whole weekend we were there. Nor did i even see a housekeeper, not enough towels. Will never recommend hotel.

Area around the property is sketchy.

I was beyond surprised, for the cost of this room I assumed the worst, with a tight budget I took my chance, bed was clean, sheets smelt like bleach, clean shower and toilet, very comfortable bed, room had a balcony so easy access, will def come back, staff was very accommodating and laid back

Low priced. Bed was good, pillows too. Flooring in entrance part and bathroom was new and shiny. Bathroom door scraped door when opened. Corridors were stained. Musty smell. We were on the main floor so we heard footsteps creaking throughout our stay. Bathroom ledges were rusted and mouldy. Staff did only what was necessary and not knowledgeable about the area.

The only positive would be, at least the beds were clean.

Rooms were not “dirty” but some areas had definitely not been cleaned in a while!

This property was close to everything we wanted to be near. My son left his wallet behind and they phoned us to let us know and we went back to get it at front desk.

The roof fell apart and the room flooded, which could happen anywhere. But the room clearly had not been checked on recently. The bathroom was disgusting. Walls are paper thin. I checked out after the first night of my stay. The staff told me i would not be charged for the next 2 nights i had originally booked. That was a lie, and they gave the Hotels.com agents the runaround.

This place was terrible, garbage everywhere, mold in the bathroom, fridge froze all my food, i went into the pool up to my waist and now have an infection. We checked out early and went somewhere else.

The area and the grounds, the office, the hallways, stairways, were all filthy dirty, my room was clean But the bathroom smelled of urine.

Very old, stinky and dirty. Found a bandaid and blueberry under the chair cushion and had to request clean pillow cases and extra towels to sit down on.

Place is near to all amenities

The hotel and his service was terrible, From the entrance to the room, the stairs had nails sticking out, dirty with cigarettes, the room and floor were totally dirty, we had to request a change of sheets because the ones they gave us weren't there, the bathroom was dirty and the room had a strong smell of tobacco.

First of all the street is very very busy & very close to parking. Loud The building smelled of smoke Needs major updating or at least some repairs to peeled paint/ dinged up walls etc The red silk blankets need to go! Our room online appeared to have a couch- it did not. We planned to have someone sleep on it so we didn’t have enough room for everyone. We did not feel comfortable at all. Stickers on the room doors? At first look they appeared to be swastika, but maybe not when looking closer? Did not give off a welcoming/comfortable feeling at all.

I stayed 2 nights and the only good thing was the comfiness of the bed, the rest was bad. Halls were not cleaned for 2 days and they were dirty (plaster, debris...), pool was slippery (I almost broke my ankle) plus no towels. A lot of rust, broken things (mirror), even found a moth in the window. I guess the rooms prices are cheap because the motel is cheap

Awfull stay discuting place . I dont recommend, the staff of the evening was really helpfull but otherwise cant find them at check out ...homeless people sleeping in stairs ...i wanted to go cheap well here we went....pool with plasters from other people with debris on the bottom.. .

Once checked in we noticed the hallways were dirty and not vacuumed. The bathroom was not clean as the heart shaped jacuzzi had soap scum around the edges and a ring of dirt in side the toliet. The continental breakfast was poor and the area not cleaned at all. The sign outside thr establishment showed a restaurant, which there was not . So thats false advertising. As we complained at the front desk about the conditions. They said we were being rude.

The staff where very good . But that place needs cleaner and cleaner and bleach and more bleach and paint . The hallway paper is coming off dirt on the walls .

Very run down..

A hotel was nothing like the picture show. The continental breakfast was nothing more than cereal and toast run out of a restaurant that they use in the evenings and stuff is on different corners. The apple juice tasted old. They didn’t even have hot water at first. The stairs going up to one of the buildings with poorly put together, nail sticking out everywhere. The hotel room was not very clean towels that had black stuff on them. Blankets that had burn holes. They had no extra pillows or blankets. Very disappointing. Nothing actually match the pictures that they showed online.

Really enjoyed staying with these guys! We stayed three nights, for what it would cost us in another hotel for a night, the service was great, helped whenever needed but stayed out of the way other wise. The rooms are not perfect, but with A/C, a king bed and a full bath, we were more than comfortable, not to mention the big screen tv, ice cold fridge and free breakfast! Would definitely return, especially at this price point, hard to find a hotel with a pool for the price of the stay! Thanks again for having us!

Absolutely horrible. Spend another 50$ and stay at The Four Points Sheraton in a legitimate, well run hotel. As soon as we entered I could tell this place was a dive. Dirt, dust and the floor in the hall looked like it was not vacuumed in a decade. The rooms were outdated, they smelled, the tv didn’t work and the staff were clueless. The pictures on the website do not paint the real picture of this gem. They offered us another sketchy room to which we declined. We argued with the front desk attendant to get our money refunded. She would not refund us or call the supervisor or manager. After an hour and a call to the customer help line, we filed a claim and the attendant finally gave us the supervisor and managers names but no contact number. She told us the head office was in Florida. We discovered online there are multiple claims with the better business bureau regarding not getting a refund. 7 out of 9 claims have been resolved. Hopefully, within the week we will hear back and get a refund for a room we never stayed in. Side note: we booked a hotel for the following night and there was a date error on Expedia and with The Four points Sheraton. We called Expedia who called the hotel ( who incidentally did not have the room we needed) and the matter was resolved and refunded in 10 minutes! That is his appropriate customer service is supposed to work.

This place is a disgrace to the Whyndham name. It is filthy the desk clerk is rude and has no authority, there is no onsite management nor will they speak to you on the phone, and i am pretty sure they pretend to have tv service. We had none and others also complained. Roku tv with a rogers remote...hum! We complained, made a formal complaint with head office client care and will do a BBB complaint if the resolution is not successful. We DID NOT stat here and will never, nor recommend anyone stay here. It is a germbag hotel with a not so cheap pricetag, and a damage deposit to add insult to injury. Alisha, Supervisor Sam and the Phantom manager all should be fired! Pictures online are false advertising! Head office needs to do an onsite unannounced visit. This place is a health hazard! Oh, and the elevator didnt work. Our room was on the second floor...pretty sure it is standard practice to offer a refund if a guest requires an elevator! HUGE THUMBS DOWN!

Very difficult to understand staff English. An additional $25 was charged on our Visa. Worrying environment.

It’s not that I didn’t like it it just didn’t make it there because my car broke down half ways there an ended up finding a drive home

Stains on bedding. Toilet didnt flush. Stairs were rotten and rusted through.

The stay was great. Breakfast was toast and cereal. No hot tub Staff was great.

Pool was dirty and hole in ceiling over the pool.

This is horrible hotel and should not be attached to Wyndham rewards. Dirty and stained bedding/pillows. Paint peeling,Smoke smell and AC not working We want full refund for 2 nights

Hotel is no frills. Has old furniture and fixtures and is pretty banged up. A little uncomfortable that the rooms aren't cleaned regularly.

Great place just wish the beds were a little more comfortable! Other than that everything was great

The breakfast didnt have many choices. The door from the outside leading into our room was broke.

If i paid $80 or less for this room i would not complain as much, but $250.00 is incomprehensible! This place is in dire need of renovations especially painting. Very outdated and miserable. One good thing, no offensive odors. The location was ideal. Only 7 minutes to my final destination. Within walking distance to many fast food eateries.

Friendly staff and nice place

Pool is not warm

We booked this hotel on very short notice due to unforeseen changes in our vacation plans and there being no vacancy at the other hotels we looked into. The parking lot area had a lot of litter and felt very sketchy, so we had a bad impression from the outset. The carpet in the hallway leading to our room had a lot of stains. The first thing I noticed about our room was the hole in the wall beside the door where the doorknob had obviously gone through it at some point and hadn’t been repaired. The comforter on our bed had cigarette burns and my husband had to request new towels for the bathroom because our original ones had stains. I found a piece of broken glass in one of the dresser drawers. I couldn’t open one of the drawers because the knob was missing. The pool was in the basement, down the hall from our room and it smelled horrible, like a dirty fish tank. It was a really hot day and my daughter was looking forward to the pool, so she and her father went to check it out. The pool was full of debris, including fuzzy lint and feathers and didn’t smell any better up close. The only positive thing I can say is that the fridge and microwave were both clean and functional. It was an overall unpleasant and stressful stay. Thankfully, we only needed to stay there for on night.

This was the dirtiest paid-for accommodation I have ever stayed in. The first room wreaked of a terrible old fish smell. Staff allowed us to move to another room (but didn’t offer to help or even give us a trolly) The second room was cleaner and smelled better but the conditions outside the room were deplorable. The so-called continental breakfast consisted of toast, (bread slices only), coffee juice, cereal and yogurt. Napkins were a box of cheap kleenex-type of tissues. The “dining” area was dusty and not in good repair. Clearly the owners don’t care. We were absolutely appalled. Never again at the Thriftlodge Wyndham in Moncton NB. Plus, it wasn’t cheap!!!

run down

HOTEL AREA WAS IN A BAD NEIGHBORHOOD, ROOMS WERE NOT VERY NICE AND, ONLY 2 HARD PILLOWS , NOT EXTRA BLANKETS OR BIG ENOUGH TOWELS AND LIMITED TV .

The only thing this place has going for it was the price.....even then we wish we had gone for something different. The area had drug users all around it, openly using in public. The breakfast was toast and cereal. We had to take the lid off the toilet to manually flush. The pool was in a basement....the dust bunnies floating in the pool were unique. Our last night we were awakened by critters in the wall. If you're down on your luck, this is the place for you!

Good place

The biggest issue was a dripping faucet (hot water! . Door to room would not shut very well...large gaps at bottom & side. It would NOT be good to stay there in wet or snowy conditions.

The place was awful. The pool area stunk so bad we had a hard time to breathe, and the pool looked gross and had hair floating in it so we didn’t even get in it. As soon as we walked up the stairs to our room, the first room we saw had swastikas stuck on the door. Yes, swastikas!!! And some type of red dots we weren’t sure were paint or blood. It was sketchy and gross. Our room was clean, but the comforters were stained and we didn’t want to sleep in the beds. The neighbourhood is sketchy and there were sketchy people around everywhere. The place was a run down dump. I had 3 teenage boys with me and they were actually scared to stay here. They said they wouldn’t sleep. So we got up around 10pm, packed our things and checked out. Now I’m out that money, but it wasn’t worth our safety or peace of mind. Definitely do not recommend.

Arrived on Moncton early morning of August 13th and this was the only hotel available, our fault for not Booking earlier, but needed to rest after a long day of airplane travel. The room smelled of smoke, not cigarette, patched holes in the purple walls and bed looked as though the sheets had been slept in. Yard was disgustingly filthy, cigarette butts everywhere and food wrappers. Just plain disgusting. Why did we stay, ?? Needed a rest and my husband needed a place to plug in his cpap machine. Wyndham should be embarrassed about this hotel.

Good location

The property has not been well maintained and is showing its age. Beds and couch were uncomfortable. Furniture was stained and dirty. Continental breakfast was dreadful. Picture online are not accurate.

The bed was very comfortable, the room was clean and there were good options for breakfast . The price was really good.

Disgusting, so bad we checked in & right back out again. Could not spend the night in a bug infested dirty hotel. Ended up driving around the city at 11pm trying to find another hotel to stay in. Hotel receptionist would only refund part of our monies. Various different kinds of bugs everywhere including sheets. Room air conditioner covered in mold & dust. Window blinds so old that they had melted in the sun over the years. Furniture old & outdated. People hanging over railings drinking. Walls damaged & not repaired or repainted. Worst hotel I have even been to.

no hot water, very poor selection for breakfast, rust around the tub, dirt on floors, two towels in the room, two small pillows on the king size bed, bed was comfortable, only one blanket on the bed.

The staff was insincere, and constantly lying. Had to beg for toilet paper and for room to be cleaned, which was done half ass. Dont think they ever change the bed sheets, just a part of our trip we would love to forget...

No towels in room on check in and billed $10 more prior to taxes on check in

It looks like a rundown hotel with no upgrades for years. We walked in the pool area and my fiance got sick from the smell It looked like most hotel guests where checking out very early to get out of that place

Redown and uncomfortable beds

We thought that it couldn't be that bad, but yes it was. Do not make the same mistake. The check in was easy and staff was friendly, but the people hanging around the motel, mostly guests, were not a good crowd. Upon checkin the girl in front of me was asking for security footage from the night before. Not sure why. We saw someone smoking a crack pipe and a domestic fight. The room was filthy - although the bedding was cleanish, there were stains on the pillows, and there were no bed bugs. So much damage, the door was broken, holes in the walls, stuffed with tissue. I felt unsafe the whole time. I don't like leaving reviews but I don't want someone else making the same mistake.

The staff was friendly and courteous 🙂

Almost everything was brocken, dirty and old. The bed was comfortable.

I have to admit there wasn’t very much that I did like about the property. The property is unkept it. It’s an older building. The room has visible hole in the wall that’s been repaired and not painted over. The wall around the air conditioner is in bad shape. The property is on captures garbage all around the property. There is the flower bed looked after it looks like a mess there are people outside smoking marijuana, and coming into our hotel room so we had to close the door. I have no problem with smoking marijuana, but I think there’s a law in New Brunswick state you can’t smoke marijuana out in the public. This is the public parking lot as for service. The staff are extremely kind, and polite the property itself is rundown. I don’t normally complain about things, but when you pay this much money to get a room, I would’ve paid a little extra when somewhere else.

It was ok

I like the Price ; but i dont have haïr dryer, no towels, broken lamp, no secure door, and poor breakfast and tables was so dirty. The staff doesn’t have any smile. I don’t come back anytime.

I stayed with my family at Thriftlodge by Wyndham for seven days, and it was a very disappointing experience. The rooms were not clean, the place was noisy, and we barely got any proper sleep. The pool was dirty and not safe for kids. There was no room service, we had to go to the reception for everything (towels, tissue, soap, shampoo), and even then, supplies were limited. The hair dryer in the room was broken, and when I asked for a replacement, I was told all the ones in reception were broken too. Dining options were very limited as well. Overall, this hotel did not meet even basic standards of cleanliness and service. Definitely not recommended for families or anyone looking for a comfortable stay.

There was no toilet paper and it was not the cleanest place. Chipped paint, rust, etc

Not well kept up. Smells and the bedding hasn't been washed.

The staff were amazing. The room was great. Loved the location. The free breakfast could have had more options (cereal, yogurt and bread.) Beds were very comfortable. We would stay there again.

Excellent work