Grace Hotel, Auberge Collection vs Similar Hotels

Generally very good (private pool, great views) but one reviewer noted the air conditioning was positioned above the bed, making it hard to sleep.

Many guests loved suites, jetted tubs and views; comfortable beds and upgrades noted. A minority reported humidity, no hot water in fixtures and some room-related hygiene issues.

Rooms and suites described as beautiful with fantastic views; minor issues noted (privacy/shade between bedroom and bathroom, some rooms tight for very tall guests).

While some rooms were spacious and comfortable, issues with cleanliness were noted.

Standard quality for this hotel tier.

Mixed reports: several guests call the property immaculate, but one detailed review describes damp pillows, stained sheets, a filthy kettle and humidity issues—lowered accordingly.

Not specifically mentioned in reviews; assumed standard quality for this hotel tier.

There was mold and trash found in the room.

Fantastic location overlooking the caldera with beautiful views.

Consistently highlighted as excellent — stunning views and very convenient for Oia, peaceful setting with easy access to attractions.

Multiple reviews highlight a quiet, private location with spectacular caldera and sunset views; praised for being away from the hustle yet accessible.

The location is decent with easy access to transportation.

Extremely positive — staff described as excellent, friendly, helpful, professional and a delight to interact with; outstanding service.

Staff repeatedly praised as warm, attentive and helpful (recommendations, upgrades, great restaurant staff), though one severe check-out experience and insistence on a tip lowered the score slightly.

Consistently praised: very helpful, friendly staff; specific mentions of assistance with booking tours and quick responses before/during stay.

The staff, particularly Suzana, was very caring and attentive to guests' needs.

Food and breakfast described as exceptional and excellent.

Breakfast repeatedly described as excellent/'out of this world'; restaurant staff praised for great service and recommendations.

Often praised (fine dining, excellent breakfast options), with occasional service hiccups (breakfast timing, inattentive in-room breakfast orders) and a note about an overpriced dinner.

Breakfast was noted to have variety and quality.

Private pool and scenic viewpoints were highlighted and enjoyed by guests.

Strong amenities (suites with pools, jacuzzi, pool restaurant) and attentive service; isolated problems reported (cold jacuzzi/water issues, a dirty kettle, card terminal failures) but overall excellent.

Strong amenities (pool, sunsets, fine dining) but some negatives: infinity pool reported cold and the property has many uneven stairs affecting accessibility.

The rooftop pool and views were highlight amenities.

Standard quality for this hotel tier.

Generally seen as worth it given location, views and service, though a few guests mentioned overpriced items (pool menu) and one guest felt strongly about forced tipping and billing errors.

Generally seen as worth it for the experience and location though some guests call certain dining (Five Senses) overpriced and note Santorini overall is pricey.

The experience matched the value, though some issues affected perception.