Villa Neri Resort & Spa

Beautiful grounds, large clean swimming pool, good view of Etna, nice spa (although bit small). We didn’t get to try the massages as they were ill but it looked good! Great breakfast with lots of choice. Friendly staff.

- the dinner was very gourmet - would have been good to have a more medium option too. As there is limited options nearby. We found it quite expensive for what it was. We also found the service slow - it took so long to get someone to be able to order wine. Lots of people working but doing different jobs. - we wanted to try the vineyard nearby but they said you could only go and have wine tasting (which comes with food) - but as we were getting food at the restaurant we didn’t wanna eat twice - so felt it was disappointing. You should just be able to go and get wine there. It was very confusing to be honest.

La struttura è molto bella, un luogo tranquillo dove potersi rilassare. La colazione eccellente, c'è varietà nella scelta e molti prodotti tipici del posto. Anche la cena eccellente, lo chef è stellato e la cucina è gourmet.

L'unica pecca la stanza non all'altezza di un 5 stelle, letto scomodo e bagno con doccia molto piccola e cattivo odore che esce dagli scarichi.

Le calme, la grande piscine et les belles et confortables chambres, un petit déjeuner délicieux et varié

Un restau exclusivement gastro, un choix intermédiaire serait appréciable.

L’accoglienza, il servizio del personale, la qualità del cibo , la pulizia maniacale, la piscina pulita , la dedizione al lavoro da parte di tutto la staff e la continua ricerca da parte loro alla cura del dettaglio! Top !

Niente

La location bellissima

Il servizio ristorante scadente per il livello della struttura. Personale disattento e non all altezza dei costi della struttura e della ristorazione

Tutto è meraviglioso a

Nulla

Wine tasting event with barbacue

Villa Neri was far beyond what I expected. Absolutely gorgeous and amazing in every way. No detail was missed. Everything was immaculate. My favorite part was the wonderful bar tender, chef, and server! Not sure if he owned the place or what but he made our experience incredible and our dinner was divine!! Villa Neri is not only a hotel but a winery as well and their wine was delicious, we bought several bottles for the rest of our trip... so buy the wine....or you'll be missing out!

All AMAZING. Wish we had longer there....

Forse è meglio dire cosa non è piaciuto della struttura…, semplicemente una meraviglia

Assolutamente nulla, veramente tutto fantastico peccato solo che la vacanza sia durata poco

La camera veramente grande e magnifica

HOTEL MAGNIFICO AI PIEDI DELL'ETNA

Personale molto gentile ed educato, ottima scelta per soggiornare ai piedi dell'Etna.

Forse la colazione, da rivedere un po'

Tutto magnifico. Da provare il ristorante, il giovane chef é veramente talentuoso.

Colazione magnifica, personale molto gentile e cordiale.

La piscina é stupenda, molto brave anche le massaggiatrici della Spa.

STRUTTURA STUPENDA, CAMERE MOLTO BELLE E CIBO BUONISSIMO

Buonissima, ottimi i piatti preparati dagli chef a vista

The property was well cared for and situated in one of the most peaceful settings we have ever been in. We were able to spend the days by the pool watching the ever changing scenery of Mount Etna. All of the staff were welcoming and ensured that our stay was perfect. If we had any questions the reception team were able to assist us straightaway. The food was also exceptional! The produce used was some of the highest quality and each dish showcased each element.

Nothing, it was perfect.

The entrance gardens are nice

We saved Villa Neri for the end of a two-week trip through Sicily because we wanted to splurge on a luxury hotel near Mount Etna. Instead, it was the most disappointing hotel of our entire trip—and honestly one of the worst hotel experiences we've ever had. We experienced: A broken room lock that left us locked out for approximately 45 minutes (and then no entry OR LIGHTS for the remainder of our stay). Staff suggesting we leave our hotel room door partially open so we could get in and out. No functioning lights in our room because the broken key-card system controlled the electricity. Packing for an early flight and using the bathroom in the dark. A promised refund that the hotel later refused to honor (which seems to be a theme based on other reviews…) No functioning Wi-Fi in our original room despite repeated complaints and multiple devices being unable to connect. Staff insisting the Wi-Fi worked when it clearly did not. Being moved to a room that was a lower room category. Missing towels on multiple occasions. Bad breakfast and terrible service. The most frustrating part was not the maintenance issues themselves. Things break. The problem was the complete lack of accountability. And then, the ICING ON THE CAKE, after all of these issues, the hotel acknowledged the problems and offered us a refund. At checkout, we were told the manager wasn't available and that we would be contacted afterward to process it. We never received a call (par for the course with this hotel). And once we got in contact with them, they acted like it never happened and are refusing to refund us.

Il posto ideale per rilassarsi

The property is absolutely beautiful, surrounded by nature, and feels like a romantic dream. The lobby staff were incredibly welcoming and gave us excellent recommendations for trips and restaurants, always with a smile. The room itself was high-end and very well-designed.

When paying a premium price, you don't expect to be nickeled-and-dimed. Although breakfast was included in our stay, we were shocked to discover at checkout that we were charged extra for ordering an omelet. No one in the restaurant mentioned this to us beforehand. When we brought it up, we were simply told that an omelet costs extra, but scrambled eggs would have been included. I travel worldwide and stay in luxury hotels (as well as standard ones), and I have never encountered something like this. Additionally, there were a few minor maintenance issues in the room, such as a light that didn't work in the shower.

The view

The pool was not heated as it was promised and also the staff did not know how to operate the facility We also had a private place but there where people working across the road that could see us

Il ristorante

Nulla

The location was amazing and the hotel clean and comfortable. We thoroughly enjoyed our stay.

Nothing

Credo che non ci siano veramente parole adatte per descrivere la struttura, un paradiso è dir poco. Ci si ritrova dentro un sogno. Staff incredibile, hanno accontentato ogni nostra richiesta. La cena è stata un’avventura imperdibile. Consigliatissimo, un’esperienza da ripetere.

The hotel and the studios are lovely. Staff were super helpful

Internet in the studios almost non existent. Not so great in the hotel rooms either. If you arrived at the later stages of breakfast - there was a shortage of things which didn’t get topped up .

Experiencia completa fantastica. Relajante y vista al Etna incredible. Sando Maravilloso. Volveremos!

Mi è piaciuto molto il bagno..la doccia e la vista spettacolare con la jaguzzi

Niente

Beautiful setting, main building / lobby and guest room were tastefully decorated and of a high standard. The spa treatments were very good.

Breakfast was of average quality for the standard expected of such a hotel, the service indifferent. In general, the cuisine was variable, with an excellent lunch followed by what was an average evening meal. In general, the focus seemed to be on the appearance of the food (to match the elegant surroundings) rather than its quality.

Très beau lieu. Bon petit-déjeuner. Bon restaurant. Bel emplacement. Vue sur l’Etna.

L'emplacement L'accueil Les services

Bar peu convivial...mais efficace

Der abendliche Check-in hat sehr gut funktioniert, und wir wurden gut bei der Last Minute Buchung einer Wanderung unterstützt. Es gibt genug Parkplätze beim Hotel. Die organisierte Etna Summit Wanderung mit Gruppo Guide Etna Nord war spitze. Die Anlage rund um das Hotel ist sehr schön. Die Qualität vom Bett war sehr gut und müde von der Wanderung sind wir trotz Bar-Lärm bald eingeschlafen. Leider hat der Nachtportier dann um 5 Uhr morgens Jazz gehört mit diversen Saxophon Solis, auch das war im Zimmer gut zu hören. Er hat die Musik aber ausgeschalten, nachdem wir ihn darauf hingewiesen hatten. Das Frühstück war gut, der Service allerdings zum grossen Teil unfreundlich und sehr langsam.

Wir waren über zwei Wochen in Sizilien unterwegs, haben unterschiedliche Hotels erlebt, aber dieses hat uns mehr als negativ überrascht. Man könnte es zusammenfassen unter «der Schein trügt». Die Lage ist sehr gut, um die Nordseite des Etna zu bewandern, aber der Service ist durchzogen und nur teilweise bemüht. Wir sind mit einem kleinen Hund gereist und hatten ein Zimmer im Erdgeschoss, die einen winzigen «Garten» ohne Ausblick haben und ein barrierefreies Bad. Die Dusche ist trotz barrierefreier Zugänglichkeit winzig. Es wird Abendessen als Zimmerservice angeboten, was wir dankbar angenommen hatten. Nachdem der Kellner den Teller Pasta über unseren Wanderrucksack gekippt hatte, wurden wir auf den neuen Teller Pasta (der dann nur mehr kalt serviert wurde) eingeladen. Die Pizza war eine Frechheit – erinnerte an eine Fertigpizza. Nach dem Pasta-Unfall wurde der Boden und der Rucksack nur oberflächlich gereinigt und erst nachdem wir sehr verärgert nach einer Reinigung des Rucksackes gefragt hatten (den wir am nächsten morgen für die Wanderung brauchten), wurde uns Putzmittel gebracht. Wir durften den Rucksack dann selber putzen! Die Gäste des Restaurants müssen an den EG-Zimmern vorbeigehen und auch die Hotelbar ist auf der gleichen Ebene der Zimmer. Da die Türen der Zimmer von minderwertiger Qualität sind, fühlt es sich an, als wären die Restaurant- und Barbesucher im Zimmer. An ein ruhiges Einschlafen war nicht zu denken. Am nächsten Morgen wollten wir um Punkt 7:30 Uhr frühstücken, um rechtzeitig aufbrechen zu können. Leider war das Frühstück noch nicht annähernd parat, obwohl der offizielle Start um 7:30 hätte sein sollen. Hier trennt sich ein sehr gutes von einem unterdurchschnittlichen Service, denn die Wanderung wurde ja über das Hotel vermittelt und damit war es auch bekannt, dass es Frühaufsteher am nächsten Tag gibt.

La magie du lieu, le restaurant, la vue sur Etna. Les chambres sont immenses. Les matériaux sont de qualité. Le goût et l’esthétique sont partout. Je souligne la sophistication et la créativité du chef au restaurant.

Petit déjeuner très bien Chambre gigantesque Piscine et jardin magnifiques Restaurant bon Massages top

Le professionnalisme du personnel Le problème d’électricité dans la chambre

Beautiful setting, amazing room

Stunning quiet location. Pool area was tranquil. Food was exceptionally good.

The site should make it clearer that whilst it is advertised as pet friendly, pets are not allowed in all areas of the hotel as is mostly the case so far with other places in Sicily. Would not be ideal to have a pet with you outside of the summer season.

It’s cut off and tranquil

The location is away from the maddening crowd. If you have a vehicle, you can get to the beaches in about 30 minutes.

Google Maps is not very reliable here. But once you learn the routes, it is no hassle.

Första parkett till Ettna. Fantastiskt mysigt ställe med bra viner, bra mat och otroligt vacker miljö. Stort plus till den trevliga personalen.

מקום אירוח יפה מתוחזק מטופח, חדרים מעוצבים, מתקני המלון , אזור הבריכה וארוחת בוקר מצויינת

מיקום המלון ודרך הגישה למלון, לא מומלץ להתנייד למלון בחשכה, כביש פתלתל וחשוך לחלוטין

Location is amazing and the staff is friendly and professional. We had a great time.

Villa itself, nature, green, building, breakfast, dinner, open-air swimming pool

Private pool is not clean at all. They should replace all water before new customer arrives, and clean pool wall, many moss on the pool floor. The room does not seems enough big although the description says it has over 40m2.

Great swimming pool, very quiet place, all what you need for a comfortable rest and relaxation!

Le calme, la vue sur l’Etna, le restaurant et la gentillesse du personnel.

La piscine n’est pas chauffée et l’eau est froide même au mois d’août.

La ubicación y las indicaciones

Para ser un 5 estrellas se debería controlar mucho mas a los niños maleducados, llorones y ruidosos. Nos despertó un perro ladrando por el pasillo. Me pareció horrible. El personal de la recepción debería hablar también español.

Ubicación y hotel buenos y personal amable. Estuvimos en la suite con jardín y nos gustó mucho pero tuvimos problemas con la wifi, TV y agua que salía de la ducha. Vistas impresionantes al Etna y clima más agradable que en la costarricense

מקום פסטורלי ממוקם על הר עם נוף של יקבים

המיקום היה בעייתי בלילה שחזרנו מבילוי מאוחר . האזור טיפה מנותק

An incredible stay at Villa Neri for my wife and I. The room was large (Deluxe) and had one of the best bathrooms I had ever seen. The food at the Hotel is easily the best I have had at a hotel and deserving of a Michelin star. We were also very big fans of the hotel cats and their kittens and enjoyed seeing them treated well by staff. Only small points of feedback - the hotel sometimes felt understaffed, particularly at the pool bar during the day. The only other thing was the dated entertainment system in the room which you might expect to be a bit more modern for a hotel of this calibre. Otherwise a brilliant hotel all around.

Fabulous for relaxing by the pool, fine-dining and scenic views.

Very expensive!

Our stay at the Villa Neri was wonderful. The area is quiet and peaceful. The staff were all courteous and amazing. The hotel itself is a little bit secluded so driving is recommended if you want to get around and explore yourself. There are many things available to do at the resort: spa facilities, pool, tours of the winery, etc. The food was amazing. Would highly recommend to anyone wanting to stay in a relaxing atmosphere for their trip.

Loved the property but didn’t find the front desk to be very helpful. Almost like any question asked was an inconvenience.

Beautiful setting, well kept, lovely outdoor pool, restaurant Michelin star level in the evening

Spa was a bit small, 30 minute drive on mountain roads to get anywhere, staff were some times excellent but some were sometimes not so good. Buffet breakfast needed meats and cheeses available. This hotel needs a gym.

Pool

Staff, rooms i.e. No view, noise, small shower, very bad old matras

Beautiful hotel with stunning view on mount Etna. Very good restaurant.

The Spa is nice, but a little small.

la situation and le calme

Nice place with good breakfast but grossly overpriced. Half the room rate would be a fair reflection for what you get for your money. Lots of negatives apart from location.

However I wouldn't recommend it  as a spa hotel as the spa facility is very limited and has no indoor pool for swimming - just a small pool with jets   There is a small sauna and steam room but no gym  The sauna was never hot enough and the steam room wasn't working the 3 days I was there.  Nor was the waterfall in the jet pool.  It is not really big enough for more than 4 to 6 people at a time. On top of that, it was never open when we wanted to use it. The hours were limited to 11am to 7pm  There was a nice unheated outdoor pool, but the chaging rooms were disgusting. The breakfasts were good (although laid out badly), and you could get poorly cooked scrambled eggs to order, but if you preferred an omlette, you had to pay 12€  extra.  If you preferred fresh orange juice, that was another 8€.  At €375 per night, I wouldn't expect to pay for either Dinner was the real problem.  Having eaten there one evening, we were forced to go out after that, which was a pain with the narrow winding roads to negotiate.  The only options are 3 tasting menus at €110 -130. You could just have one course for about €25-30 but this was only  a couple of mouthfuls. They really should offer other option as it is fairly remote. We had a couple of service issues, but they were generally good at making amends. They have their own vineyard, and you would think that at the price you are paying, they would offer a free wine tasting, but no - you have to pay for that. So, in summary, it's a nice place with a second rate spa, but it's definitely not worth the money and not a great location.

Amazing

The weather

Lovely stay and great food.

Everything was incredible and super luxury. The staff was amazing, especially the concierge who was so nice and professional!

Beautiful building in a very good state. Exceptionally clean rooms and facilities. Complimentary spa on site with pool, sauna and steam room, which was amazing. Also very nice outside pool. Gourmet restaurant on site with excellent food.

Staff at swimming pool difficult to find, had to search for someone to order a drink and get a cushion on the sun bed. Some staff a bit less friendly, but they did warm up to us eventually.