BSA Twin Towers vs Similar Hotels

Rooms are spacious with large windows (good for claustrophobic guests) but are dated for some guests; reports of cockroaches, mould, soft/worn pillows and missing kitchenware lower the score.

Rooms were spacious, but there were safety concerns regarding the bathtub.

Rooms were deemed clean but isolating and lacking certain amenities.

While many rooms are comfortable, some complaints about outdated furnishings and maintenance issues were noted.

Multiple reviews report cockroaches, mould in shower curtains, worn towels and old comforters — cleanliness is inconsistent and lowers the score despite some guests noting generally clean room ambiance.

The carpet in the corridors was noted as not clean, which brings the cleanliness score down.

There were ants in the room and other cleanliness complaints.

There are reports of unclean curtains, wallpaper, and dust under furniture, indicating a need for better maintenance.

Very strong: repeatedly cited as central and directly opposite SM Megamall and convenient for government offices and shopping — a key strength.

Multiple reviews mentioned the hotel’s good location near malls and safe areas.

The location is great and central, being near shopping areas.

Proximity to shopping and event locations is frequently praised.

Staff repeatedly praised: accommodating front desk, helpful bellboys (named Elmark and Rey) and generally 'amazing' service noted by several guests.

Pleasant staff and quick response times received positive mentions despite some service issues during check-out.

While some staff were accommodating, there were reports of unsatisfactory service from one staff member.

Friendly and accommodating staff were frequently mentioned across multiple reviews.

Standard quality for this hotel tier

Breakfast buffet was noted as good, though limited options were outside the hotel.

Limited dining options nearby.

Breakfast received positive comments, but lack of dining options needs improvement.

Mixed: facilities and pool are positive but pool location, elevator reliability (long waits) and missing kitchen items/AC in corridors were flagged; overall amenities are serviceable but inconsistent.

Good gym and breakfast services, but noted that there was no spa available.

No toiletries or kettles provided, and parking was limited.

The hotel provides basic amenities, but there are limitations such as no food service as per the menu.

Convenient location and room size add value, but extra charge/refund issues and dated/unclean elements reduce perceived value for some guests.

Concerns about perceived expensive pricing and issues with miscommunication regarding charges.

Good value considering the strategic location.

Value for the price is considered good, especially with the inclusive breakfast.