The Croft Hotel

The room was clean, towels and linens of decent quality. There was some mould around the shower tray. The room wasn’t anything outstanding for the price. The breakfast was average, there didn’t seem to be enough staff to clear tables and serve which lead to a long wait for hot drinks and food. The buffet cold items and juice were slow to be topped up. Staff were polite.

An excellent stay in a beautiful venue, the receptionist was simply outstanding in every way, engaging, professional, funny, and couldn't do enough for you, a terrific advert for the hotel and one of the main reasons we'll be going back soon

Decent hotel, thought it needed some modernisation considering it’s a 4 star hotel. The front desk was nearly empty most of the time, so need to go and search for people when I needed help.

There was an issue with my original room, nothing major. I was happy for it to be rectified but the check in staff immediately moved me to better room. All the staff were friendly and accommodating. Food was very good, both dinner and breakfast. Would stay here again.

Friendly helpful staff. Lovely room, lovely lounge and bar area. And enjoyed staying in such a beautiful village

When I arrived at 8pm after a long journey, I was advised by reception that the kitchen woudl be open until 9:15pm. Unfortunately this was not the case and it closed at 8pm which meant that I could not have dinner, although I was offered a packet of crisps! The room was clean, but the net curtains were torn. Breakfast was nice, but overall the stay was not as enjoyable as it could have been.

Our room was 23. Very noisy. We paid quite a bit for the room but felt it wasn’t worth it. The furniture was dated. No hair dryer in room. The room was in the old part of the hotel. The wedding venue part was beautiful, as was the lobby. There were negatives but overall I would stay here again. Just in a different part of the building

Fridge in the room was a very nice touch.

Fab overnight stay at The Croft Darlington The staff and service excellent. Made so welcome ,nothing a trouble to Amy Def go again Thank you 🤓

Staff were helpful room was comfortable and my evening meal and breakfast was very tasty will certainly stay again

The WIFI was not good and could not get connected at all. Made trying to work from a lovely location difficult.

Had an amazing time at our friends wedding, the atmosphere and staff made it a memorable da

I basically used the hotel as a bed

It's a shame that at breakfast when I had eggs benedict which should have muffins they did not have them, and gave me normal buns or burger buns.

Fabulous hotel. Attended a wedding here and it really is top quality, Lovely location, Good service, Great food and fabulous rooms. Highly recommended

The staff where very helpful and made you feel very welcome. Service was fast and the staff were very polite and happy to assist. The room was clean, comfortable and spacious. I would happily stay again.

It was understaffed and the staff that was there were trying to cope with a large wedding party

Great stay, will be back

Nice hotel with parking out at the front. Easy check-in. Room was very clean and looked nice. In some areas it could do with a re-paint and the TV’s could be updated to smart TV so guests could stream their own media but otherwise a well equipped room with everything i needed.

Check in was great, we (me and my hubby), were there for a wedding and they allowed us to check in two hours early as the room was ready, which was a great help to us, to get unpacked and finish getting ready before the ceremony. The staff were friendly, professional and polite. Our room(number1), was delightful, lovely muted green colour scheme, with a very comfortable king size bed resulting in a good nights sleep. There was a nice bathroom with a big shower, just the job! Also provided was an iron and ironing board. For some reason we didn't have a kettle in our room, although the cups and tea and coffee were there, so perhaps an oversite of the domestic staff?We reported it at check out and they made a note of it. We were disappointed not to be able to have our morning tea in our room, as we always do prior to breakfast, but it wasn't a major issue. We had a full 'Classic' cooked breakfast which was lovely, although my yolks on my fried eggs were hard, but then I am particularly fussy over that, ha. I didn't say anything about it though, but I'm sure they would have changed them if I"d asked. We also had two pots of Yorkshire tea, which we thoroughly enjoyed. All in all a fantastic stay and would highly recommend.

I was visiting Croft race circuit for a weekend race meeting. Local hotel to the track. Just one night. Checked in around 7:30pm. Hotel first impression was it was tired. But no probs - it was ok, I went on to reception. Waited few mins for someone to appear. Staff member appeared, eating. Then she went to get help. Was quite odd - like secret squirrel with the two girls whispering what room to give, I presume, as they moved the mouse around the screen. But all ok. Just auite odd. Up to the room. Adequate and looked fairly recently refurbished. I had a shower, made a call, and then went downstairs for a drink and food. It was 8:35pm. No-one was at bar to serve. It was a small bar. I went and found someone. Ordered a drink and asked for a menu, only to be told that food is stopped serving from 8:30. It was now 8:38. I had missed the opportunity for some food. I went back upstairs after my single drink. No dinner. There was a wedding reception at the hotel. I could hear the music until I fell asleep at around 11pm. A nice sleep. That’s the full summary. Checked out at 8am. I just left the key card in the quick check-out box and left for the circuit. But, all that said, which is more feedback to the hotel than anything else, I will ask myself the usual question - would I stay there again? Answer - all in all, I’d definitely stay there again.

Excellent hotel and will definitely go back. Great gluten free options too.

A really lovely hotel, very beautifully decorated and the rooms are spacious and clean. Love the bar and dining area, lots of places to chill and read a book.

Attended wedding, the 'Chapel', reception room and reception all beautifully decorated. 3 course Meal for wedding reception was delicious, well presented & hot. Breakfast, cooked fresh was of a high standard. Staff very friendly & helpful, although not a lot of them, they seemed to be muti-tasking. Only complaint was the heating, far too warm in rooms, windows didn't open & no way to cool off.

Stayed one night with my wife, and had dinner and breakfast in the hotel. Have stayed here before, but it’s been fully refurbished since the last time. Room was clean, quiet and comfortable. Steak for dinner was good, as was the cooked breakfast. Couldn’t fault it really. Very convenient for Darlington.

Very pleasant stay definitely recommend this Hotel staff and service were fantastic we will definitely stay here again

Stayed here a gew times now, always a good stay. Good food, friendly staff, comfy rooms, well priced.

Callum the barman/waiter was top class, service impeccable, room was spotless and quiet, comfortable, spacious. Food was top quality, hats off to the chefs who probably dont get the appreciation they deserve being behind the scenes. WILL BE BACK

Hotel was very nice Staff very good but the bar prices at event we attended were increased in the event Not happy

A dreadful stay unfortunately. On the night of my stay there was a wedding going on downstairs. Whilst the noise from the wedding didn’t bother me when going to bed, I was woken by wedding guests shouting, singing and playing music in the corridor. The carry on continued until 4am not before wedding guests passed from room to room shouting and banging doors. I tried calling reception to complain but no one answered the phone. No compensation or apology provided when checking out the next day, just confirmation that another guest had also complained to reception. At breakfast the porridge was dry and I heard another guest request tomato sauce for their bacon only to be told they were out of stock. My room was tired and dated, with the odd leftover stray hair from previous guests found in the bathroom. No water provided in the room either. I won’t be staying again as I simply cannot afford a bad nights sleep when away on business. Very disappointing.

We had a lovely stay for a family wedding. The venue is stunning. My only complaint is that the cist of rooms was almost trippled for the night of the wedding which i think is a bit unfair.

Very friendly service with good food. Nice and relaxed atmosphere great value.

Overnight stay at this gorgeous hotel. Staff were super friendly and accommodating , food was great, beautiful decor. Thoroughly recommend .

I would not rate this hotel or the service at all. I came all the way from Bristol to go to a funeral at the church mins away. I arrived early and explained my friends were outside but would it be possible to check in early or leave my bag (I also emailed ahead to advise of this). I was advised to wait in the bar/reception. They did allow me to check in early but only after did they tell me I had to pay an additional charge of £20. If I'd known this in advance I wouldn't have checked in! Also a light switch was hanging off the wall, bathroom mirror is rusty and sheets are dirty. I asked for a room upgrade but this didn't happen, although the light switch has been fixed.

This is our third stay at The Croft and we have an excellent stay every time. The rooms are very clean, the beds are comfortable and it’s very quiet. We’ve also used the restaurant and the food is good too. We’ve already recommended it to our friends and family.

Lovely stay, with excellent food. Large comfortable room. A great sanctuary on a cold February night.

Hotel looked amazing, had to wait at receiption for 10 min as nobody was there, someone did shout over to say someone will be with me, but still. Room was freezing cold, had 2 portable radiators on full, had wooden floor which didnt help, shame as liked the room. Breakfast was very nice and staff very polite.

Everything was good except for being woken in the morning by the kitchen extract fan

Very nice hotel. Room was very big and bed comfortable. Breakfast was nice too.

Very convenient but tucked away comfortable room, freindly staff and lovely breakfast

A cheeky upgrade and friendly staff. Will be back for sure .

Good location and lovely hotel

Very nice hotel. Bright modern bathroom, quiet room, comfortable bed. Nice bar area.

Nice stay. Reception and breakfast staff friendly and efficient. Evening restaurant staff a little slow. Mattress was a little lumpy but ok if position self right in the middle. Good value. Good breakfast

Fabulous hotel and definitely valued the complimentary upgrade to the garden room which is simply fantastic. I only put neutral on eco credentials as not aware of anything within the hotel as a focus

I have stayed here numerous times and with no issues But this time they had a noisy group in till we’ll gone midnight music playing 0100 and then to top it off the housekeeping/night man decided to move furniture scrapping across wooden floor

Well decoratored, excellent food, amazing staff and great value for money

Nice comfortable hotel very reasonably priced

Great hotel really up-market food really nice rooms very spacious and well presented

A very pleasant stay. Never heard any other guests. Power shower was lovely. Carpark a little small

Lovely hotel, very clean - our room was spotless. We’ve had a meal here before, but this was our first overnight stay. Would definitely recommend.

I have stayed at the Croft a number of times with work and have always been surprised when I'm told its a 3 star hotel. The look and feel of the hotel from when you arrive to when you go to your room feels more like a 4 star. The rooms are always comfortable and clean with great bathrooms. I have always found staff to be helpful and friendly from check-in, to the bar and restaurant staff. Nothing has ever been too much trouble. The food is also amazing and that in itself and always gets 5 stars from me. This hotel is a real gem and I always look forward to staying. Whether you are a solo traveller, couple, family or pet owner - the Croft has something to offer. I would recommend the hotel to anyone.

Enjoyed our short stay.staff were very helpful and nothing was a problem.set on a busy road traffic noise but didn’t spoil our visit

Nice building.

Nice hotel but mixed service from the Staff. Some completely lovely but majority (Receptionists and Waitress at breakfast) uninterested and borderline rude. Still waiting for a refund and shocked by a comment made on checkout about a colleague.

We absolutely loved this hotel. We arrived to a warm welcome and a complimentary upgrade too. The room was amazing. Lots of space, very clean and tidy it was perfect. All the staff were amazing and happy to help with any of our questions. We had breakfast, and that was delicious. We would definitely recommend and we will be booking again soon.

Great accommodation and excellent staff.

Lovely hotel - very good value

Very nice hotel to stay at. Check in staff very good. Restaurant and food very good. Very good parking.

From check in to check out we were made to feel welcome, superb customer service, cant wait to return once full renovations are completed

Everything was absolutely wonderful

Lovely makeoverof the property. Friendly and helpful staff.Excellent breakfast

The hotel was beautiful and clean and the staff, particularly the receptionists, very friendly and helpful. My only issue was the mattress which was too soft for me but the room itself was spotless and spacious. We definitely will be staying at this hotel again.

Staff in all departments - reception, restaurant and housekeeping - were particularly helpful. Their professalism was evident. It is good to see a historic building so well modernised and presented.

Nice settting, good food, nice Staff. Traffic noise wasn’t great. Breakfast was messed up by the eggs not arriving with the full breakfast, then I had finished my breakfast and the eggs still hadn’t arrived, no urgency shown by the Staff concerned.

The access for disable people is very poor. Only stairs to get to bedroom. Once they changed rooms the windows were right on front of path to front car park Noisy people looking in and others talking loudly at window. Positive was very comfortable clean rooms excellent breakfast

Lovely place with a nice feel. Very well presented and well furnished. Wasn’t able to take the breakfast as I had to leave soon after 7am. Evening meal was very good and was served quickly. Plug is the shower must be partly blocked as it was in danger of overflowing.

Quite a plush hotel. Good food, generous servings. Only drawback was noise from kichen extractor fan in evenings and mornings but it was bearable. Polite staff.

Really lovely calm hotel.Maybe only thing I would change is have a help your self breakfast cereal/fruit before you have your cooked breakfast and better decaf coffee.

Excellent, the room was spotlessly clean and very well maintained and furnished. The staff were exceptional, they were friendly, helpful and efficient. The breakfast was first class, cooked to perfection and well presented. I have stayed in what must be hundreds of hotels over the past 60 years and most should look at The Croft Hotel as an example of a standard to achieve. Thank you very much everyone.

Friendly staff and really nice clean place.

It was okay. Staffing wasn’t great on the Saturday but Sunday was good. Hotel needs to regulate temperatures better to have a more comfortable stay.

Evening Food was very good, available until 830pm and room was comfortable, good shower. there is no gym at the hotel now which was disappointing as its in the description. Despite that very good value for money. Breakfast available from 7 but didnt try as too late for me. I would stay again.

Just been refurbished. Very lovely rooms. Great breakfast.

We have just returned from a horrendous 2 night stay at the hotel. It was undergoing renovations in readiness for a wedding fayre on Sunday. The car park was full of building materials and contractors' vans so parking was limited. The newly laid carpet up the stairs had not been vacuumed and there was dust and fibres everywhere- not good for an asthma sufferer. The bar area was full of contractors repointing fireplace brickwork and various other trades. The bathroom tap spluttered out discoloured water so we needed to return to reception to ask for bottled water. As it was quite late, we decided to have a drink in the bar - there was a rolled up carpet in one corner, plastic wrapped large plants waiting to be distributed in another and the whole air, tables and chairs were just full of dust. We had one drink and retired to our room. Breakfast was served in the dining room which had not been sealed off so again was filthy with building dust. On the Sunday, we were waiting in the breakfast room for 15 minutes and eventually went to reception to ask if anyone was actually coming to take our order. They were more interested in taking round bacon rolls to the contractors who were obviously running behind schedule. The whole hotel should have been closed to guests for the renovations. Had we known about them prior to booking a non-refundable room we would have chosen a different hotel. Paying guests were not valued- more interested in getting people in for weddings.

Perfect hotel

Very good clean place

Staff were excellent

Overall, it was quite a good hotel, but I did not like the pillows. It was like sleeping with a brick, but some people might like that.

Very surprised at the comfort and style of this hotel. The room was quite warm - perhaps a portable fan would have been a good idea but apart from that it was lovely. The bathroom was huge and looked like it had been newly renovated - very stylish and modern. Even the light switches and plug sockets were swanky!! Best of all - the lovely staff. Reception was warm and welcoming and the service in the dining room for breakfast (and the food) was second to none. I'd have no hesitation in recommending this hotel to anyone.

very clean and welcoming hotel

Lovely hotel, really friendly and helpful staff. Room equipped with all ammenities required. Didn’t have the breakfast, but that is personal choice, friend all said food was lovely! Can’t fault them.

Our stay was lovely. Welcomed on arrival and was able to get a drink while staff training was going on as we arrived early. Room upgraded and very beautiful,clean and had everything we needed. Staff polite welcoming and chatty. Was very impressed with a small room for parents to feed and breastfeed in private. Was well taken care off and was asked plenty of times was their anything else we needed. Can’t wait to return. Would highly recommend.

Staff were super helpful and welcoming.

Staff very friendly property very clean and quiet

Excellent Hotel. Great Value.

Brilliant value

Room was freezing. Window was locked open - couldn’t be closed and was -1 outside. Staff were unable to assist. Wow expected more from these

Excellent staff, so friendly and helpful. Great check in. The hotel has a lovely feel and looks nice throughout. Safe and relaxing atmosphere. Love my stay here

Stay at the Croft Spa Hotel was excellent. Staff are all very friendly and helpful. Breakfast both days and evening meal the first night were very good. Hotel is dog friendly, (though we did not have a dog with us).

We did not go as both of us were not well.Had to cancel our 7 day trip to Scotland as well.We are also booked in to stay at the Croft on the 9th October,so we have lost that one to.

Was a comfortable stay. Only downside was that we arrived at 8.45 pm and we missed the restaurant. Had to drive back into the town for a takeaway.

Everything about the stay was fine with the exception of the road noise in the room. The actual room itself was very good but the traffic noise means I would need to reconsider whether I will stay there again. The main road is like a race track at times and the front facing rooms are extremely noisy especially as there is no double glazing however I would expect the rear facing ones to be a lot better. The hotel itself is lovely with very pleasant staff.

Would have preferred buffet style breakfast everything else very good

Pretty good overall. Room with 2 single beds clean and tidy but furniture arrangement needs thought. Single chair behind bathroom door had to be moved as it meant door to bathroom would not fully open otherwise. This led to having to squeeze past door and frame of TV stuck out (wife banged her head) . Once we moved the chair it was fine. Otherwise fine. A good stopover and would recommend. Great breakfast, unusually waiter took order which was fine but perhaps a tick sheet might have helped them select items on breakfast. Staff all very nice and friendly.

We were unable to have the windows open despite the heat, due to there being no handles on the window to stop them opening fully or blowing wildly in the wind.

The hotel was very nice, it appeared to be recently decorated / modernised. Staff were all very welcoming and friendly and the food was good and reasonably price. I was particularly please with the size of my room, there was a separate settee and 2 chairs with coffee table and additionally a dressing table / desk. fantastic shower in the bathroom with waterfall head and separate detachable one.

Well ive got to say ive stayed here a few timeez before its a beautiful place but as most places that do weddings theey never can cope first nigght it was excellent when the wedding party turned up you could see the staff were running about unable to cope especially at breakfast rime so my sdvice is ring up first and enquire if there is a weeding on overall it didnt spoil our stay it just tainted it a bit however i would stay again as the food is first class if a llittle limited on the evening menu .

Great staff, very kind and informative, spacious room, bathroom was perfect and very large, everything about this hotel was an attraction to me, the staff were kind, the room was very clean, up to date interior and the view was pleasant. The gym was perfect, small, but as no one goes in it was big enough for me.

A nice hotel a bit noisy with traffic passing by in the morning.